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17 Austin Charter Services Reviews
Married on 03/30/2019
The Ultimate Customer Service Story
We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school ... Read more bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.
Married on 11/03/2018
Easy to work with, cheap, nice, and fun buses!
We hired Austin Charter Services to provide shuttles for our wedding. I looked around at a ton of companies and they were the best rate I could find. We had two school buses take guests from downtown ... Read more Austin to dripping springs. Abdul was extremely easy to work with throughout the year. We updated the schedule and even added another bus. He was on top of everything. On our wedding day, the buses arrived on time and the guests loved them. I would definitely recommend hiring them for your event.
Married on 05/27/2018
Austin Charter was a reliable transportation company for our wedding! They were timely, affordable, and went above and beyond to accomodate us (including two extra trips for guests who needed to leave ... Read more the wedding early and an impulsive after party trip to the bars!). The busses were comfortable and air conditioned. We used their schools busses to transport guests from the hotel to and from the wedding venue and their 12 passenger van to transport the bridal party. Would choose again!
What types of vehicles are in your fleet?
Stretch Limo, Motor Coach, Sedan, Shuttle, Van
Schedule permitting, which of the following driving services do you provide?
Typically, what is the minimum rental time required to book your services during peak season?
Which of the following amenities are your vehicles equipped with?
DVD Player, Premium Stereo System
Austin Austin, Texas, 78746