DONT GIVE THESE PEOPLE A PENNY! (I wish I could give NEGATIVE STARS).

I purchased 2 VIP tickets for the July 4th, 2021 fireworks cruise on the Liberty Belle - OVER A THOUSAND BUCKS! The VIP experience was simply not delivered. Not even an adequate experience. When I tried to complain after, phone calls and emails were not even acknowledged.

These people are crooks and scoundrels!

The major selling point was the "PRIVATE VIP OUTDOOR LOUNGE". There were not even enough chairs and I had to go backdown four floors and get some. VIP? Seriously?
Perhaps that could have been overlooked (or at least there could have been a sign, "VIP's - Bring your own chairs!" but the main event, of course, was the fireworks. It was, after all, sold as a "NYC Fireworks Cruise". I understand the Fireworks were nice but I wouldn't know, we couldn't see them! The Captain positioned the boat so the Captain's house (or whatever it is called) and the fake smoke stacks completely blocked the display. (photos attached). The people one deck below (who paid a fraction of what I paid) had a much better view but, by the time I noticed that, that deck was completely full.
There is MORE:
Initially, we were told to board at 5:30 and later received an email saying boarding was at 5 pm and departure at 5:45. "Gate closes 6 pm, no exceptions". The boat didn't even arrive until 6pm and did not set sail until after 7, AN HOUR AND A QUARTER LATE.
The VIP "Priority Boarding line" was not marked at all so, despite being there since 5, we ended up at the back of the line.
The DJ was playing music NO ONE in that crowd wanted to hear over dinner. When I respectfully asked if he would be playing a wider range of music, he said (and this is an exact quote of his words, if not his smartass offensive tone), "I don't need your advice. They hired me for a reason." I choose not to match his obnoxious tone so I did not say, "No actually you DO need to take my advice, I am paying you." Perhaps he had a problem with an inter-racial couple..... I thought those days were long gone.
Further, there was absolutely no FOURTH OF JULY music, no Star-Spangled Banner, nothing. This was especially upsetting to my spouse, who is a refugee to this country.
The food was not bad but clearly not VIP, including steak that was essentially slabs of fat.
The Party Favors consisted of a cheap fan (which no one offered us but another guest who saw my spouse was looking ill, did). It appears to have been sitting in a box for years with the folds all stuck together and the glue coming off on the spine. This is NOT VIP by anyone's standards.
There is still more but I will just add that the bathrooms were absolutely DISGUSTING. For a thousand bucks, they might have had ONE attendant/cleaner and enough toilet paper??? (I'll spare you that photo - DISGUSTING)

Don't give these people a PENNY!

I have been trying to contact these people for months regarding a refund. I called them and left messages. I had an event scheduled for April and I wanted a refund because of Covid. The woman I spoke to Nicole Billings promised and ensured me that were the cruise not to happen, I would get my full refund no questions asked. Now I’m being told they can’t do it. These people are the biggest scammers and Iiars I’ve ever dealt with. I will be during the company as I found out they hosted an event in again and lied about ceasing their operations. They are corrupt, rude, and disrespectful. All I wanted was a nice birthday surprise for my mother and they ruined the whole situation. I hope no one else ever deals with these people. It will be my mission to let the world know about their corruption until the matter is corrected !!