Tucson, AZ · Visit website·
2 JW Marriott Tucson Starr Pass Resort & Spa Reviews
2+ years ago
I have mixed emotions about the Marriott Starpass. My husband and I used points for our stay, so that value alone was amazing. The location itself is beautiful. However, I had a lot of frustration in ... Read more in the planning process; there were several occasions where my contact took a month or more to respond to emails. Any time I tried to work with someone else, I was referred back to the same person. Because of the delay in dialogue I frequently had to remind that person of everything I was trying to put together, even though it was all on the email chain! I love Marriotts and the quality of service they provide, but the events department at the Starpass is close to sub-par by Marriott standards.
Married on 09/22/2013
We stayed there on our wedding night. After parking our car in their covered garage area we gathered our things and headed to our room. Late the next day when we came out to our car we found all of ... Read more our cameras, wedding photos, custom cake topper,custom bouquet all our gifts, our marriage license and much more. We immediately made security aware, as well as management. They were unwilling to do anything about it. And have continually told us they have no liability. This 5star resort has no cameras in the self parking garage yet there are over 30 cameras in the valet lots alone. The mere presence of a camera could have helped us recover our sentimental and valuable items. Management made no attempt to express any sympathy and made no attempt to improve our stay.
3800 W Starr Pass Blvd. Tucson, AZ, 85745