We ordered chairs and decor from London road rental for our outdoor wedding in Duluth. Payment was made in full, and we received confirmation email with directions of when to pick up decor. We got there around 4pm (within the allotted time slot) to pick up our rental items, only to find that they had decided to close two hours early. They never called us to tell us this. We called and our call was never returned. These were rental items for a wedding, which the rental company was aware of. All of our guests (including the elderly) had to stand during our entire ceremony. Plus we were out the money and we were never refunded.