Airline Express Limousine & Car Service, Inc. Reviews
Reviews
3.3 out of 5 rating
3.3 out of 5 rating
19 Reviews
66% recommend it
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![Jenna]()
Jenna Sent on 10/14/2016Thank you A Airline Express for providing us flawless transportation to and from our wedding! We used a sprinter for the wedding party on the way there and a school bus for all our guests from the hotel to the venue and back! It was so much fun! Chuck was so friendly and accommodating the entire process. Everything went perfectly. We cant thank you enough! Both drivers were extremely patient and professional and most importantly punctual! Thank you again! We highly recommend them! :)
Jenna & Michael Halse -
User1767078 Sent on 08/16/2014Thank you just does not feel strong enough for the wonderful service provided by Chuck, David and the driver of the other vehicle (sorry, I didn't catch his name!!!) on our wedding day. First, the salon coach was perfect. Our family loved riding in it and kept commenting that it was so comfortable and allowed them to enjoy the views. It was perfect. Second, everything ran so smoothly. We were under a very tight timeline on our wedding day, since there was a 4pm mass soon after our ceremony. We started exactly on time and have David to thank. Third, David was wonderful. He brought such a positive energy to the day. He was trustworthy, reliable, personable, and fun. Our family was just so struck by him and the service he provided.
We truly enjoyed working with A Airline Express and they relieved a huge amount of stress that I had going into our wedding day. The last thing on earth that I wanted was our family having to worry about how they were going to get around, driving on the opposite side of the road, and confusion about the events of the day. There was no confusion on our wedding day and everyone was relaxed and at ease. -
User890582 Sent on 08/07/2012we were highly disappointed with the service. The limo driver did not know how to get to the park where we wanted to take photos. we got lost and asked us the bridal party how to get there. the limo was not cleaned at all. it was embarrassing that the bridal and groom men made faces because the limo sounded like it was going to break down. there was an odd vibration on the limo floor while he was driving. the limo was turned off when we walked out to take photos so when we walked back in it was so hot our make up was running. the AC did not work very well. I am normally cold with AC on ... and im anemic and still felt very hot. my dress got dirty because I was not assisted with my train as my father took me out of the limo. the gentleman driving was nice but I wish he was a bit more helpful as i got in and out of the limo. I don't recommend this place unless they change things around.Airline Express Limousine & Car Service, Inc.'s reply:
Disappointed in return that you had such an unpleasant, hot, intolerably noisy experience. Only hoping it did not put a damper on the rest of your beautiful day, which I am sure went very smoothly. It is our policy to those who are reading these reviews to make good on such disappointments when reported to us immediately. -
![Brittany]()
Brittany Sent on 08/11/2016NEVER would I recommend this company to ANYONE. Not reliable at all.
30 characters is not enough to explain how unprofessional they were. I left a review on Yelp if you want to read it. In a nutshell- I met Chuck at a wedding expo and he was very nice. We booked 2 vehicles for our wedding in Jamestown. Night of the wedding they tried to leave us stranded at our venue to pick up another bride in Charleston because they had double booked their vehicles that night. Then when I demanded they turn around and bring us home they only brought back one vehicle andwere extremely unprofessional- shutting the vehicles doors in my mothers face/trying to drive away with her half in the vehicle and door open, squeezed 25 adults and 2 children in ONE 20 seater vehicle (instead of the 2 vehicles I booked!) then drove like a maniac the whole way home. And after the wedding when I called him he was not apologetic at all. His excuse was "we are very busy with weddings"..... DO NOT BOOK. you will regret it.Airline Express Limousine & Car Service, Inc.'s reply:
Apologies have been made as we as professionals do. Refund has been issued. This booking was what is called a two hour transfer. We pick up at home and deliver. We return and deliver back home. We do not wait at the venue for two hours. It is vital that the bride remain focused when this is explained at the outset of booking so she and her company understand how this works. Being on time for pick ups is essential both at the beginning and end of event. We advise anyone reading this to clarify with your transportation how a "transfer" works. -
![Stephanie]()
Stephanie Sent on 10/26/2012DO NOT USE THIS COMPANY. He tried to change my transportation the night before the wedding, but never called us back after playing phone tag that night, so I had no idea what would be there the next day. He charged me $180 in "premium overtime" the day of the wedding when I had even spoken to him 2 weeks before because I thought I needed to add time to the contract and he ASSURED me I wouldn't need to. He also didn't even tell me that he was charging me, and only sent me a marked up copy of my contract 2 weeks later with a new receipt and highlights on the overcharge parts!! So rude!! Also, he said he would match any competitor's rate, but found ways to jack up his price after the fact.. after we had a signed contract!! I hope no one uses him, but if you do, watch out for his fuel surcharge (8% should ALREADY be included in the price, so don't let him charge you a full 10% more if prices increase)!! He is awful, SO unprofessional, and a real snake!!Airline Express Limousine & Car Service, Inc.'s reply:
Stephanie, Thank you for taking our call this evening. My business partner and I wanted to be in touch with you personally. To our recollection, contacting your father seemed the correct thing to do as his was another phone number to call. Our shortcoming. It was never our intent to bypass you. We will take your concerns under advisement. We are always looking for ways to improve communicating with brides during this stressful time. We are so pleased that you were happy with the other vendors whom we hold in great esteem.
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