A Secret Garden Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
12 Reviews
88% recommend it
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Christina Sent on 03/20/2024
A dream come true
Beautiful elegant service wonderful!! It’s like getting it all in one stop. Russ makes everything easy and all about the bride!! This is your number one choice -
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Sydney Q. Sent on 12/20/2018Planning stages
We’re only in the wedding planning stages, but Russ listens to everything we want and need. He’s been fantastic and has worked with us so well! And the garden is BEAUTIFUL. -
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Casie S. Sent on 04/01/2019Amazing people
Russ is fantastic! He listens to what I want as the bride and had ideas I would never have thought of. -
Rae Sent on 05/16/2018A well-kept secret indeed! Before this review becomes Too Long; Didn't Read: highlights! Russ is spectacular from start to finish and beyond. The garden is a hidden gem. You will be so well taken care of, it's ridiculous!
Here's the scoop!
So, to be completely honest, I had no clue this place existed. My mom and I met Russ at a bridal show.
There was a little line to speak to Russ, but, within 3 minutes of talking to Russ, he had my mom in happy tears and we booked a site visit .
If you like, fun, whimsy, stress-free, and, fairy tales, this is your place. The entrance to the garden starts with a little puzzle, where you are then rewarded with a hallway decked in beautiful paintings done by Russ that then leads to the piece de resistance: The Garden. The work he has put into making this place full of magic cannot be understated. The winding pathway leads you past sculptures, ponds and fountains, beautiful trees and flowers, a curiosity shop, a treehouse, a waterfall, trees bedecked in chandeliers, and, if you're lucky, you will be visited by SG's resident white rabbit, Hatter! On the property, Russ has also built a stunning reception hall which is host to 3 bathrooms (1 men's, 2 uni sex), an English pub, a koi pond and fountain, as well as live flowering banana trees!
When it came to planning, it quickly became apparent that we had nothing to worry about. My husband (then fiance) and I are both incredibly busy, but Russ put our minds at ease by taking care of the decorations, tablescapes, flowers, photography(!), DJ, AND giving us a list of his preferred vendors. Day of, he provides Annie to be your bride minder/savior. He makes sure the couple eats and is constantly cared for. Same with Moms! RUSS WILL MAKE YOUR DREAMS FOR YOUR SPECIAL DAY COME TRUE. For all he offers, SG IS A STEAL, and, I can't say enough about it! 5000/10 would totally recommend to anyone who will listen !! -
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May112018 Sent on 05/19/2018From the venue, to the ceremony, to the celebration...all TOP NOTCH and magical! Russ and Racheal of A Secret Garden took beautiful photo shots of everything from the engagement to the wedding event! Everyone loved the entire evening! Russ and his entire team “think of EVERY detail”, was a common compliment from our family and friends. Anything that came up during our preparations during the months prior to the event, I'd call Russ and it was taken care of...I said often, "Let go and let Russ!" Some of the things he thought of, I could hardly believe! I knew we were in the best of hands thru the entire process! His vendors knew what he expected of them and delivered. Oh, what a night! We had a wonderful experience! #RussDelivers
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Meg S. Sent on 01/21/2021It’s not the location - it’s the people
My wedding on 9/4/20 was held at this venue and I would like to share details about my experience in regard to experienced issues with the service provided. Upon arriving at the venue, I noticed that my bouquets and corsages were all incorrect despite the 1-year planning for how they would appear; bouquets presented were not what was agreed upon in terms of flower use and themes for each bouquet as well as customized corsages for our grandparents were never provided/made. Family photos were completely rushed, despite having plenty of allotted time, as well as several family members were locked out of family photos. Members of our family and wedding party were not permitted to interact with my husband and I during dinner due to the venue valuing a private dinner for the newlyweds despite this never being a request from my husband or I. This created obstacles for my bridal party needing to obtain makeup for touch ups as well as trying to grab items for me (such as makeup for my own touch ups, a handheld fan as well as items I had hoped to take photos with). In addition, family members were stopped from attempting to try to come say hello to my husband and I, which included the mother of the bride and a 4-year-old cousin. I witnessed the venue gaining phone numbers from two guests, and later discussed via text opinions of the wedding, despite these individuals being absent from the signed contact/had no financial engagements with the event. Once returning home with the items that the venue packed up and sent me home with, I discovered that a sentimental cake cutting knife as well as our cake topper were missing. We are not able to replace these items due to the rarity of them. In summation, added stressors occurred as a result of these obstacles experienced on the day of my wedding at this particular venue.
A Secret Garden's reply:
Meg, I want to take the moment to apologize for not responding sooner. I would like to address two items.
I was not made aware of your missing cake topper and knife until your post. I wish you would have reached out directly to me once you noticed them missing as I would have: 1. Looked for the items. 2. Let you know that they are not in our possession.
The other item I would like to address is your overall feedback. It is always my intention that brides have the wedding of their dreams. I am sorry if you feel I fell short of this goal. I wish you would have called, right after the wedding, to discuss. Feedback (positive and negative) is extremely important to me. Again, thank you for your (and other’s) feedback. I am taking it to heart and using this opportunity to reflect and learn to do better. I wish you all the best. -
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