Back to Arcade Underground

Arcade Underground Reviews

3 reviews
| Sacramento, CA See photos, pricing and details
Request pricing
4.3 out of 5.0

Awards

3 Reviews for Arcade Underground

M
Manny

Married on 07/04/2017

5.0
  • Quality of service 5.0
  • Value 5.0
  • Professionalism 5.0
  • Responsiveness 5.0
  • Flexibility 5.0

Amazing service and Location its just perfect.

L
Lucy

Married on 04/03/2015

5.0
  • Quality of service 5.0
  • Value 5.0
  • Professionalism 5.0
  • Responsiveness 5.0
  • Flexibility 5.0

It was a wonderful venue. I highly recommend anyone to book their special event here. Staff was very accommodating.

E
Elizabeth

Married on 10/06/2018

3.0
  • Quality of service 3.0
  • Value 4.0
  • Professionalism 2.0
  • Responsiveness 2.0
  • Flexibility 4.0

A rough road but successful day

Booking our wedding at Arcade Underground made the planning process long and stressful. We booked in August of 2017 and found out via Facebook that the Venue Manager had changed in November of 2017. No one notified us of this so we contacted them and they did not have record of our deposit or contract. We got everything squared away and the 2nd manager was helpful but seemed in over her head having to clean up the mess the 1st manager left behind. Then a few months later she left and a 3rd manager came in. This manager is extremely busy as she manages multiple venues and we felt like we were not a priority. We had to contact her multiple times to get a response which she later said was because of poor service in the venue. She also had new rules and fees we had to follow. Some of them were understandable as it was clear she was trying to run Arcade Underground as a legitimate business but it still was stressful with the many changes. We requested a new contract and the one she gave us had so many errors and irrelevant information. We went back and forth revising the contract probably 10 times. In addition to the rotating managers, the venue itself posed many issues. It is old and doesn't seem to be maintained very well. The elevator has been broken for many months and the day before our wedding there was a huge plumbing issue. In the end, the manager worked hard to make things right for us and our wedding turned out great. The staff they provided to help with the day of logistics were helpful and professional. Hopefully the owners will invest more time and money into maintaining the property and keeping good staff and management running the place.

Request pricing
Go to top