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AspenPointe Catering Reviews

AspenPointe Catering

AspenPointe Catering

Colorado Springs, CO
3.9 out of 5 rating, 3 Reviews
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Reviews

3.9 out of 5 rating
3 Reviews
  • Quality of service
    3.7 out of 5 rating
  • Average response time
    3.7 out of 5 rating
  • Professionalism
    3.5 out of 5 rating
  • Value
    4.3 out of 5 rating
  • Flexibility
    4.2 out of 5 rating
66% Recommended by couples
  • User2512204 Sent on 01/20/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Super helpful and friendly, very affordable and reasonable prices, food is incredible and they're constantly giving back to the local community. We will definitely use them again!
  • W
    Wendy Sent on 07/14/2016
    4.5 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      4.5 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    Great company to work with. David was very exciting to work with and shows he loves his job. Food was really good, and the price point was perfect!
  • P
    Patrick Sent on 02/03/2016
    2.1 out of 5 rating
    • Quality of service
      1.5 out of 5 rating
    • Average response time
      1.5 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value
      3.5 out of 5 rating
    • Flexibility
      3.0 out of 5 rating
    First off, the caterers showed up later than promised to our venue and were unprepared. They didn't have tablecloths and were two people short (we were line-item charged for those two people thoug) of what they planned, blaming weather. One of the two who did show up went to WalMart to get some tablecloths while our friends who arrived early set up the tables and centerpieces (we were line-item charged for Aspen Pointe (AP) to do table setup and centerpiece setup).

    When we arrived from the church, all was set up. Little did we know our friends, not AP's staff, did the setup. We found out from the venue staff that the caterers showed up late and unprepared only to leave to go get supplies.

    At break-down time, we found out that everyone from AP was already gone and we, the bride and groom, would be breaking down tables and chairs. We paid (itemized on bill) for them to stay for 5 hours. They were gone within 2 hours. We were still charged the full amount.

    We got through the wedding on account of resiliency. The only plus was that they brought food as promised.

    The next Monday, we called AP to discuss the services not rendered but charged to us. Silvana was in complete agreement that two servers never showed up. She also admitted that the tablecloths never got delivered to AP from their distributor and she had to go to WalMart to get some that worked last-minute (thanks!). She admitted that our friends were the ones setting up the tables and chairs at the reception as well and thanked us for that. THEN came time for the refund on those services we paid for and they never delivered (totaling over $500).

    David walked through the refund with us. He fought every second, though admitting that they never performed the services charged to us. I was very persistent, though David never once returned a phone call to me in the two weeks of disputing the charges. We think we were INCREDIBLY reasonable only asking for a refund on what they failed to deliver.
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