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Quality of service
0.5 out of 5 rating
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Average response time
0.5 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
0.5 out of 5 rating
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Flexibility
0.5 out of 5 rating
I was considering this restaurant to have our wedding/ceremony. We met with the owner's daughter and she showed us the place. She said she would calculate prices, menu options, etc. She never got back to us. After almost two weeks I get a default reservation confirmation without any details. Very unprofessional. We no are no longer considering this place.
Cafe Madrid's reply:
We do greatly appreciate the feedback on this matter. An automatic e-mail was sent to the client, as it was discussed the date would be tentatively reserved until all final details regarding the wedding ceremony were confirmed. Due to summer vacation staffing, the requested information was unfortunately not sent in a timely manner. We have corrected the staffing concerns, and can now confirm on a more efficient response time for all of our new clients. We thank you again for considering Café Madrid. We look forward to continuing our wonderful customer service to all of our loyal and beloved guests.