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Chiavari Chairs of Michigan Reviews

4 reviews
| Grand Rapids, MI See photos, pricing and details
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3.3 out of 5.0

Awards

4 Reviews for Chiavari Chairs of Michigan

Joseph
Joseph

Married on 06/06/2015

5.0
  • Quality of service 5.0
  • Value 5.0
  • Professionalism 5.0
  • Responsiveness 5.0
  • Flexibility 5.0

We used CCOM to provide gold chiavari chairs for our wedding in St. Joseph, MI. The chairs were exactly what we needed to add that bit of "pop" to our venue and the chairs were in great condition. We chose CCOM based on their pricing but their service was impeccable. First, we priced out about 3-5 other providers, most in West Michigan, and none of them could compete with the price that CCOM quoted us, which included delivery from Mason, MI all the way to St. Joseph, MI and back. The pre-planning with Heather was so easy and straightforward. There were no surprises with the contract or pricing. The set-up/tear down staff was courteous and timely in their work. Overall, we had a great experience with CCOM and would absolutely recommend them to anyone looking for a chiavari chair or event equipment rental provider.

N
Natalie

Married on 08/08/2015

3.9
  • Quality of service 3.5
  • Value 4.5
  • Professionalism 4.0
  • Responsiveness 3.5
  • Flexibility 4.0

We chose chiavari chairs of michigan to rent out silver chairs. They were exactly what we were looking for and added the finishing touches to our reception. Heather was great to work with and responded in a timely manner. You can't beat the price for these chairs and they looked like they had been taken out of the package brand new that day. I would recommend anyone looking to rent chairs to use this company.

Meghan
Meghan

Married on 10/25/2014

3.8
  • Quality of service 4.0
  • Value 5.0
  • Professionalism 3.5
  • Responsiveness 4.0
  • Flexibility 2.5

The process to book the chairs through Heather was smooth and easy via email with great communication. The price was fantastic. The chiavari chairs look so amazing in our venue and made it exactly what we were looking for. Seriously transformed the whole room. The one complaint was that we had two levels of seating with most of the chairs located on the main floor and about a dozen upstairs. My husband heard complaints from the set up crew that "this was not in the contract" and that they would not be carrying them upstairs. We had many very fit and able guys (and girls) that were more than willing to help, and did. It rubbed me the wrong way to hear that instead of being professional and requesting help, my friends and family experienced unnecessary attitude and complaints. My recommendation would be to discuss any potential oddities in your venue such as stairs before the day of so you can set expectations.

Chiavari Chairs of Michigan's reply:

Hi Meghan,

We are glad to hear that we transformed the entire room with our beautiful chairs. I was informed that day my team asked your father or father-in-law to help find family members to carry the chairs up the stairs to the second floor. It was never communicated to our team before the wedding and the venue doesn't have an elevator. At that time one of our staff members was pregnant and didn't feel comfortable carrying the chairs. We appreciate your families help and apologize if you felt our staff was not being flexible to your needs. Again, thank you for choosing Chiavari Chairs of Michigan!

D
Danielle

Married on 08/02/2014

0.6
  • Quality of service 1.0
  • Value 0.5
  • Professionalism 0.5
  • Responsiveness 0.5
  • Flexibility 0.5

I met with Heather about 7 months before my wedding. I was looking at doing linens and chairs with her. She seemed nice but didn't seem to give many ideas or really be happy with what she was doing. I decided on a linens and chairs and put a $200 deposit down. However, I did not sign the contract because I didn't know how many of each that I would need but she said I could just let her know when I was ready. Well about 2 months went by and I had made a decision on the numbers. She then told me that she had already rented out the table cloths to someone else so they were going to be double the price because she had to outsource. I told her how I felt and that I wouldn't be able to afford that but she was not willing to make any accommodations. To me, this is very unprofessional and no way to run a business. She should have checked with me on the linens before renting them out to someone else. After communicating with her she made it very clear that this is just a business to her and only a means for making money. If she cared at all about her customers or her image, she would have been more accommodating. Needless to say, I lost my $200. I did end up going with one of her major competitors in the area and I'm so happy that I did. Her competitor was even willing to take off the $200 that I had lost with Heather. Very poor service and professionalism on Heather's part.

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