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The Ballroom @ CityFlatsHotel Reviews

The Ballroom @ CityFlatsHotel

The Ballroom @ CityFlatsHotel

Grand Rapids, MI
4.9 out of 5 rating, 35 Reviews
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Reviews

4.9 out of 5 rating
35 Reviews
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    4.9 out of 5 rating
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    4.9 out of 5 rating
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100% Recommended by couples

Awards

35
WeddingWire Couples' Choice Awards 2016 Winner
  • M
    Maria D. Sent on 10/09/2023
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    City flats is amazing

    I cant rave about this venue enough! Everything was absolutely wonderful. The ballroom is so beautiful, the staff was great, the food was amazing, the lighting was EVERYTHING and it set the whole mood during our reception. Morgan Fisher was so pleasant to work with. We are so happy that we chose City Flats. Can't recommend it enough. THANKS FOR MAKING MY WEDDING DAY PERFECT.
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    Adf Sent on 11/26/2023
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    Fantastic team and gorgeous venue

    City Flats in Grand Rapids was so easy to work with, and made our wedding just what we wanted! Morgan and her team were professional and highly organized. They had great recommendations for how to get family members involved in set up, went out of their way to source the dessert we wanted (root beer floats!), and the day of were very available to help. We felt like we were in great hands the whole process. For the space itself - it is absolutely beautiful and the perfect downtown location. The Ballroom for the ceremony allowed to lots of natural light, while being indoors and protected from the elements. The Events room worked perfectly for cocktail hour, and we were able to use the sound system to run some games. The reception in the Ballroom was gorgeous, and required minimal decorations because the room was so beautiful. Highly recommend!
  • Christine
    Christine F. Sent on 12/29/2022
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    Elegant and great service

    The Ballroom at City Flats is an elegant venue with beautiful architecture, and the service was phenomenal. Coordinators Morgan and Lindsay were organized and responsive. City Flats provides most items needed for a reception, even lighting, so planning was easier, but the staff is what made City Flats a great place to have a reception. Staff helped make sure everything was ready. The dinner service was especially efficient, which enabled the bride and groom and their guests to enjoy the evening.
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    Lauren K. Sent on 09/15/2022
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    Best decision we made

    I'm going to start by saying the photos on here don't do the space justice at all. The room is STUNNING. I was honestly amazed when we did our first tour bc I wasn't sure if I'd like it based on the pictures, but immediately when I walked in it was a yes. My guests were in awe of how gorgeous the space was. They loved how the bar was an old time bank teller's station (the whole ballroom they converted from an old bank). The room is much grander in person. Morgan & Lindsay BOTH made our wedding wonderful. They were easy to communicate with from the start and were so responsive to all of my questions and emails...and there were a lot because I planned our wedding living 2 hours away. They allowed my special requests and were very on the ball and detail oriented. I am SO grateful to how organized they were for our event. The awesome part too is that the room is so beautiful you hardly have to spend anything on décor! The food was also great! My guests raved about the mac & cheese bar we did during cocktail hour, the dinner, the ice cream bar, and the popcorn table! Not to mention I heard several drunken compliments about the cheese that came with our late night snack of soft pretzels which I thought was funny. The flow of the event and everything leading up to the event was a breeze, and I cannot thank them enough so providing such a stress-free enjoyable day for us!
  • Audrey
    Audrey W. Sent on 02/04/2022
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    Beautiful Venue and Great Service

    Morgan and her team did a fantastic job in the months leading up to our wedding and the day of. Everything went off without a hitch and the incredible team at CityFlats made sure the day went seamlessly. The ballroom at CityFlats is a beautiful venue for both a ceremony and reception, and the food for our reception was top-notch. Highly recommend this venue for both the beautiful space and exceptional service!
  • Jonna
    Jonna S. Sent on 04/13/2022
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    5 stars all the way around

    I cannot say enough good about working with the City Flats team! They are professional, accommodating, responsive and literally help with every step of the preparation for your big day. We had our wedding and reception here on Halloween 2021 and the space was absolutely perfect and complimented our theme quite well. From the moment I stepped foot into the ballroom I knew this was our spot and I couldn’t have been happier with how everything turned out. The food was delicious, staff on point and honestly for a Sunday wedding it was very affordable! We had about 80 guests and didn’t end up spending a fortune for such an inclusive venue and staff. Highly recommend!
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    Drue Sent on 11/15/2021
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    Great experience

    The space clearly speaks for itself, but what sold us is the amazing staff! We LOVED our experience with Morgan and are so thankful for the time and thoughtfulness she put into everything. You’re not just paying for the space, you’re paying for the incredible customer service!

    The Ballroom @ CityFlatsHotel's reply:

    Thank you for taking the time to write a review and for your kind words, Drue. We enjoyed working with you as well and wish all the best!
  • Kylie
    Kylie Sent on 09/20/2020
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    Truly a light during a dark, frustrating time!

    I'm not even sure where to begin raving about my experience with CityFlatsHotel, but I suppose I should start at the beginning.

    I reached out to the CityFlatsHotel team via WeddingWire in early autumn 2019 for pricing. We knew we wanted to do an off-season wedding to save money, and I was absolutely blown away by how reasonable both the on- and off-season pricing was at CityFlatsHotel. We made an appointment to go visit their venues, but after seeing pictures of the Ballroom I was almost immediately sold.

    Long story short, we only toured one other venue. After walking through CityFlats' Ballroom, I was ready to sign the paperwork on the spot and couldn't have been more excited about hosting our reception there!

    We planned to have our wedding the first Friday in November, and I was astounded by just how much was included with the relatively-small price-tag compared to any other venue I'd gotten pricing from. Seriously, I don't think I found another venue as beautiful as this one whose price-tag included floor-length linens, Chiavari chairs, charger plates, and an absurd amount more as part of the already-inexpensive room rental cost!

    From there on communication was excellent. Fast responses to my emailed questions, a team eager and happy to hop on a call if I ever needed it, and this overwhelming sense of peace that no matter what happened, they'd be willing to help us out to the best of their ability. And as we all know, something rather big happened in March 2020.

    I didn't anticipate a worldwide event to sweep through all our wedding plans like a hurricane, but even when it did the CityFlats team remained supportive, informational, helpful and incredibly kind to us.

    We originally scheduled our wedding for November 2020, but at the end of July/beginning of August 2020 my then-fiance and I sat down and decided that we needed to 1) move our wedding date up, 2) reduce our guest list, and 3) move the whole shindig outside, which (due to their location downtown) CityFlats was unfortunately unable to accommodate.

    One might think that our journey with CityFlats would have stopped there, riddled with bitter feelings and lost deposits, but let me assure you that it didn't. I reached out to our coordinator, Katarina, about our options. Unsurprisingly, she was incredibly accommodating, and we came to the consensus that we'd use the money we'd put down on the room rental towards catered food for our newly-outdoor reception.

    This was another area their team went above and beyond, completely exceeding all of my expectations. Our reception was held in Holland instead of Grand Rapids, and we were worried about how the (INCREDIBLY delicious) food would hold up during the nearly-hour-long drive. Their chef, Chris, came back and said they could prepare the food at their parent company's downtown Holland location, Sperry's, which was only 15 minutes away from our new reception venue, as well as deliver the food themselves.

    We were completely blown away by how kind, generous and understanding the team was throughout the entire rest of the process. I wasn't there at the beginning of the reception, but from what I've heard from our coordinators and guests, things went completely smoothly and their team was absolutely wonderful.

    The food itself was FANTASTIC (we can highly recommend the boursin/spinach-stuffed chicken and the stuffed mushroom caps!), and the vegetarian option ended up being the highlight of everyone's meals! I wish we'd gotten more, honestly, even though we did them a la carte!

    Everyone absolutely loved the dinner options, we had more than enough food for our guests, and the overall experience with the CityFlats team was positively impeccable. I'm already eager for COVID to pass so that we can host a different special event in their stunning Ballroom with their fantastic service and delectable food.
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    Lauren E. Sent on 11/11/2019
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    Perfect Wedding Venue

    We absolutely loved working with City Flats Hotel. The staff went above and beyond the call of duty and were amazing to work with. As for the Ballroom, we received countless compliments from our guests on how beautiful it was. I highly recommend this venue.
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    Lisa P. Sent on 01/23/2019
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    Perfect setting!

    We had a wonderful time planning with Katarina and her team. Our guests loved the Ballroom and the food! Many of our guests have said it was one of their favorite weddings they have been to. My other vendors were happy as well and appreciated how easy it was for them. They made our day unforgettable.
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    Jen Sent on 01/18/2019
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    Perfect wedding in a Winter Wonderland

    Hannah and Katarina,

    Thank you for the extremely professional service. You made everything from the planning....down to the clean up after our event smooth as silk. I was so disorganized and lacking information and neither of you made it to be a big deal. You made it sound easy. Our food was amazing....and the feel of the room with the use of your lighting was nothing less than the winter wonderland I had imagined for our day. All of our friends and family had a wonderful time. We cannot thank you enough for helping us have the absolute perfect wedding. Thank you, thank you, thank you!!!

    Troy and Jen H
    Dec. 29, 2018
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    Katelyn Sent on 03/03/2018
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    I am planning my wedding from overseas, therefore all correspondence had to be through email. Jess was amazing, she was so patient with us and beyond helpful to put us as ease. It relieved the stress of planning!
  • Kendra
    Kendra L. Sent on 10/20/2018
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    CityFlats is amazing!

    CityFlats is one of my favorite Grand Rapids wedding venues to photograph weddings! The staff is super kind and do everything possible to make sure their clients and their family are well taken care of! I cannot wait to work with them in the near future!

    Kendra Lynece
    www.kendralynece.com
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    Jane Sent on 08/27/2017
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    Absolutely the best place to have your ceremony and reception! The staff is amazing and there is not enough good things I can say about them.
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    Katie Sent on 08/12/2017
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    CityFlats was incredible! They went above and beyond accommodating our foodie requests. Katarina was the coordinator, and she is wonderful, and a genius. She helped us through every step of the process, from food, table arrangement, uplighting, morning of food, and brunch after. The servers were AWESOME! They were chatty and nice and so very helpful. I can't say enough about how wonderful our wedding was at CityFlats!
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    Sheri Sent on 11/13/2017
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    Maggie and all of the staff were nothing short of amazing. They went above and beyond to accommodate any request even the small ones that were important to us. They made the whole process so easy and it was perfect and..... the food was exceptional!!!!
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    Marissa Sent on 07/17/2015
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    I recently had my wedding at the City Flats Ballroom and I only have wonderful things to say about the quality, professionalism and friendliness of this place! The staff was on point all night and very helpful in making sure everything went smoothly. There were things that I never knew went wrong because they handled it before it ever even came to my attention (which is how it should be!) I absolutely loved the venue, so BEAUTIFUL and the price is very reasonable when considering the amount of service and attention to detail that this vendor provides. The coordinators were very helpful throughout the entire planning process and catered to our needs whenever possible. The food was DELICIOUS as well and presented so beautifully. So happy that I chose them!! The cost was for multiple things including food and beverage, venue, stage, etc.
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    Erin Sent on 04/05/2015
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    This was the first and only venue we looked at. We walked in and both fell in love with it! Their communication was exactly what we needed to it be. We worked with Maggie and she was absolutely fantastic!! She was so helpful and did so much more than we expected. Our ceremony and reception turned out better than planned and everything went so smoothly! I would 110% recommend this venue to everyone!
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    Carol Sent on 01/07/2015
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    This place is beautiful. All the event coordinators that we were involved with were very helpful and very professional. They meet all our needs for our sons wedding
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    Ashley Sent on 12/26/2014
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    This venue was beautiful and we wouldn't have had our wedding anywhere else!
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    Nicole Sent on 12/18/2014
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    This venue was absolutely perfect. We had around 160 for our final guest list and it was perfect. The venue can hold up to 200, I feel like it would have been really crowded. We loved working with the staff at City Flats. They were very accommodating and very responsive to emails and needs. I absolutely loved the lightening that came with the venue. It helped set our wedding apart from others.
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    Jacqulene Sent on 11/05/2014
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    First of all, the space is beautiful. Second, the food is out of this world. Third, the staff are all incredibly nice, helpful and professional. We worked with Maggie and Kristin throughout most of our experience and they were incredibly supportive of our unusual suggestions and even helped provide some unique ideas of their own. They are very organized and will have every detail worked out with you before your big day arrives. You will have nothing but compliments from your guests on every aspect of this venue, and the day of, you won't have to worry about any details within their control.
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    Jenelle Sent on 10/27/2014
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    Maggie and Kristin rock! Our day without their quick responsiveness, professionalism or flexibility couldn't have happened without these two! And the ballroom was absolutely gorgeous!!!! Thank you!

    -Dennis & Jenelle
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    Chelsea Sent on 07/29/2014
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    I would recommend the CityFlats Ballroom and anyone and everyone! Working with Maggie and Kristin (Katie was on maternity leave) was seamless and they were very involved and helpful! They made everything work - even when I would change my mind every week. They were AWESOME!! Food was amazing!!! Service was impeccable. Beautiful setting!
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    Leah Sent on 10/26/2014
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    City Flats ballroom was absolutely beautiful and the staff is amazing!! We met with the staff many times before the wedding to discuss details and ask questions. They were always quick to respond and so accommodating! Whatever we need before and during the wedding, they took care of it!! The unique lighting and beauty of the room impressed all my guests. They were amazed! And the food was so delicious!! People are still talking about the food! I would highly recommend City Flats ballroom for your wedding reception. I promise it will be beautiful and the food will be delicious!!
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