Skip to main content
Weddings

Congress Plaza Hotel Reviews

Congress Plaza Hotel

Congress Plaza Hotel

Chicago, IL
4.9 out of 5 rating, 9 Reviews
View more information

Reviews

4.9 out of 5 rating
9 Reviews
  • Quality of service
    5 out of 5 rating
  • Average response time
    4.7 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.9 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
100% Recommended by couples

Awards

9
  • R
    Rustin G. Sent on 09/03/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Incredible venue and staff in every way--magical!

    Obviously, the ballroom is GORGEOUS. I guarantee you will not find a single venue as classy, artistic, memorable, historic, and just beautiful anywhere else in the Chicagoland area, ESPECIALLY not for such a great price! The food was also some of the most delicious banquet food I've ever had! Staff was all excellent, from the wait staff and chef, to Karen the coordinator for rooms and other things you might need, to the security guards even. But of course our wedding coordinator, Ruthie, was the highlight of the show. She answered calls and texts at every hour of every day and made sure that we were taken care of always! Ruthie went above and beyond so many times--from finding little decorations to help make our day look even nicer, to coordinating with all the staff and making sure every little request was granted. She acted as our day-of coordinator, too, staying until the early hours of the morning to make sure we were 1000% taken care of, even though I'm sure that is NOT in her job description! Thank you, Ruthie for everything you've done to make our day so special! And thank you to the entire Congress Plaza staff for a drop-dead gorgeous wedding venue and friendly, helpful attitudes that made our wedding one that I'm sure nobody will stop talking about for years!
  • C
    Cathleen Sent on 08/22/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Where do we begin to try to put in to words how much we loved our Cocktail Hour and Reception in the historic and exquisite Gold Room. Ruthie Howard and her amazing team handled everything down to the last detail with precision! The hotel was the perfect location for our guests to stay, and our "downtown" wedding could not have been more beautiful. We highly recommend The Congress Plaza Hotel for your event. Our wedding was compared to a Royal Wedding time and again and we felt like royalty enjoying this spectacular location with amazing views and the ornate history and granduer of our amazing city surrounding us. Ruthie,we thank you from the bottom of our hearts. Our weekend spent in your beautiful hotel ( Suite 400!! Incredible!!!) and the reception in the Gold Room will never be forgotten. BRAVO!!! A JOB VERY WELL DONE!!!
  • User1876241 Sent on 10/20/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    The best wedding venue in Chicago. Ashleigh, out hotel wedding coordinator was amazing, and always responsive. Little things are always going to pop up in the planning and execution of a wedding, and she took care of every detail quickly and efficiently. The wedding day went off without a hitch. The food was excellent, service amazing, and the beauty of the Gold Room is indescribable. The guest rooms were completely satisfactory, clean, roomy, and the housekeeping staff bent over backwards for our requests. We didn't want the weekend to end, it was magical.
  • illustration stars

    Are you interested?

    Send a message
  • A
    Ashley Sent on 01/16/2013
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Debra Sample was our wedding coordinator who was the best! She was our go-to for everything. She answered all of our questions in a timely manner. We had our ceremony in the Florentine Room and our reception in the Gold Room. Both rooms looked amazing. The food was great. If we wanted to change something in our package, she was great. My in-laws are from out town and they emailed her with questions about the rehearsal dinner. She was extremely friendly and receptive to them as well. I cannot say enough good things about her. She reassured everyone that everything would go off without a hitch and it did. We had a sundae bar. My mom and I cannot have ice cream so she had an assistant go out and get us frozen yogurt. A guest at our wedding had a stroke and she handled it with such ease that half of our guests didn't even know that that happened during dinner. She was amazing. The rooms were amazing. It has the elegant feel of the old hotels without the gigantic price tag.
  • Teandra
    Teandra Sent on 01/05/2020
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating

    Loved it, would recommend it, good value

    Me and the girls got ready here and absolutely loved it. The room was big, great lighting for the photographer and the staff was amazing and responsive. Worth the price
  • L
    Lynn Sent on 09/28/2018
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      4.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We had a beautiful wedding for our daughter at the Congress Plaza Hotel. They were great to work with and helped us to plan a perfect reception. The room was lovely, the food was delicious and they were responsive when we had concerns. Our guests were blown away by how amazing the venue was! We especially loved working with Ruthie, Michelle and Senorina!
  • R
    Richard Sent on 12/12/2016
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      4.5 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    My wife and I held our wedding reception in the Gold Room at the Congress Plaza Hotel, and it is a truly spectacular location. The hotel itself dates from the 1920s, but they've recently been updating some of the rooms, and the ones our guests stayed in were very comfortable. Our wedding booking also included usage of the bridal suite, which was spacious and gorgeous, with views across to the Buckingham Fountain in Grant Park.

    Our main contact throughout the process was Ruthie Howard, the hotel’s Catering Manager. Ruthie put together a wonderful reception, ably assisted by her team (we were especially grateful to Frank, who was in charge of the service during dinner and attended to our every need).

    Ruthie has a very laid-back style of organisation, compared to other vendors that we worked with, but there was no cause for alarm as she was on top of all the details, including viewing the Gold Room, arranging the food tasting and the menus / drink package, as well as co-ordinating with our other vendors on the day.

    The food itself was excellent. We were able to attend a tasting in advance, and offer a choice of dishes to our guests (with allowances made for vegetarian and gluten-free requirements). Having attended some weddings ourselves where mass-cooked food can be mediocre, we felt the taste and quality at the Congress Plaza was a definite step up, and comments from our guests agreed. The hotel also offers a tiered system of wine/bar packages, allowing flexibility according to budget.

    The Gold Room was set up in advance of the event, allowing us time to come in with the florist to drop off centrepieces and wedding favours on the morning, and this made things easier.

    We had a relatively large event (170+ people), and the Congress Plaza ensured that a complicated operation ran smoothly. Together with the beautiful surroundings of the Gold Room, our guests thoroughly enjoyed the evening, and we're very happy to recommend this venue to future couples.
  • mcropp84
    Melissa Sent on 04/14/2016
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      4.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Great place to stay. Made my Honeymoon stay absolutely great!
  • K
    Kelly Sent on 08/21/2018
    4.6 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      3.5 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Our wedding last year was so memorable and went off without a hitch, thanks to Congress Plaza Hotel. The Gold Room is absolutely stunning and we received SO many compliments from our guests on how beautiful it was.

    The service the day-of was also so impressive and appreciated as the staff did everything I expected and more. Leading up to the wedding, we did run into some hiccups where the coordinators were sometimes slow to respond and our coordinators changed once or twice during the time we were planning our wedding. Other than that though, they did a commendable job in organizing our tasting and following my directions for the day-of.

    The food was great and the cake (provided by The Baking Institute - included in all packages) was even better! Our guests left feeling happy and satisfied. We also decided to have late night snacks and a brunch the next day to fulfill our food and beverage minimum and it was the best thing we could have done. Our guests raved about the breakfast the next morning too and it gave everyone a chance to spend more time together.

    The Congress is great too because our guests headed to the bar inside of the hotel after the wedding reception was over to continue the party! Overall, I am extremely glad that we had our wedding reception at Congress Plaza Hotel and have nothing but good things to say about my experience!!
Responds within 24 hours