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Weddings

Crossroads Conference Center Reviews

Crossroads Conference Center

Crossroads Conference Center

Grand Rapids, MI
4.8 out of 5 rating, 9 Reviews
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Reviews

4.8 out of 5 rating
4.8 out of 5 rating
9 Reviews
96% recommend it
  • Quality of service
    4.7 out of 5 rating
  • Average response time
    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.7 out of 5 rating

Awards

9
  • Megan
    Megan W. Sent on 07/02/2023
    5 out of 5 rating
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    Very Professional and Cost Effective

    Perfect communication. Our coordinator, Jenn, was amazing and a pleasure to work with. Everything is in house and the catering as well as the staff setting up the venue was all so incredibly kind and helpful.
  • M
    Maria K. Sent on 07/29/2020
    5 out of 5 rating
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    Wonderful venue

    Kristie was the BEST coordinator we could ask for! She helped us make our dream come true even with the COVID restrictions. The venue was beautiful and the service was fantastic! I would highly recommend Crossroads!

    Crossroads Conference Center's reply:

    Hello Maria,
    Thank you so much for the rave review! I am so glad we were able to be part of your special day. I couldn't have done it without the amazing team at Distinctive Catering!
    Best Wishes!
    Kristie
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  • Brandi
    Brandi J. Sent on 11/02/2020
    5 out of 5 rating
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    Amazing Service !

    My husband and I had both our reception and ceremony here ! Kristie is amazing to work with. She made my visions come true with this pandemic.

    The ceremony was beautiful. Dimmed lighting, backdrop, ribbon on chairs. They held all my décor for me. It's in a separate room then the reception.

    The reception was amazing. People kept telling me how amazing the food was. Open bar with a great selection. We were able to social distance and still have fun!

    Crossroads Conference Center's reply:

    Hello Brandi,
    Thank you for the rave review. With months of planning and a back up plan in place, I am so glad we were able to accommodate your ceremony and reception inside our venue. Thank you for allowing me to be part of you and your families super special day!!!
    Kristie
  • Peggy
    Peggy P. Sent on 12/29/2019
    5 out of 5 rating
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    Lots of fun

    We had a Halloween themed reception complete with costumes and the staff dressed up as well. It was alot of fun and a great value for everything we got. Definitely going to pass the info on for anyone who is looking.
  • A
    Amy Sent on 08/17/2018
    5 out of 5 rating
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    We had our wedding reception at Crossroads on August 4th! Words can not express our gratitude to Melissa and her staff. It was perfect. The food was outstanding and the place looked amazing! Everything went so smooth and if there were any glitches, it was addressed and taken care of without my knowledge. Working with Melissa was awesome! Her attention to detail was perfect and she was very quick to respond during all of the planning. She really went above and beyond with helping us in every step. I would highly recommend this venue for a wedding! Thank you again to everyone at Crossroads for helping us make our day so memorable!
  • E
    Emily Sent on 01/07/2016
    5 out of 5 rating
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    We chose Crossroads as the location for our 150 guest wedding reception, and couldn’t be more pleased with our decision! My (then fiancé, now) husband proposed mid-Nov 2015. Originally, I was planning for an early fall 2016/outdoor wedding, but when we found out that his son would be returning from USMC deployment, we decided to move the date so that he could celebrate with us. That left us only six weeks to plan the big event!
    Crossroads hosted an open house in late November, and that was where I met Cassie (the Wedding/Event Coordinator). She made everything incredibly easy. We were able to take home a well-organized information packet. She also recommended a number of vendors to help me save time. We communicated mostly via e-mail, due to my time limitations. She responded very quickly to questions and made notes to ensure the execution of every request I had.
    On the evening of the reception, the entire event “flowed” smoothly. Upon arrival, guests hung up their coats, got a cocktail at the bar and mingled in the beautiful entry area. I just loved the ceiling in there! Just before the bridal party arrived, the guests were seated in the ballroom. Our reception was elegant. We used Crossroads’ linens, tall vases and mirrors for centerpieces. The head table (with lighted skirting) was set up on risers, which allowed us to see all of our guests during dinner and speeches.
    Many of my guests complimented me on choosing this location, based on the food alone. I can’t say this enough: the food was excellent. Make sure you set up a “tasting” with the chef (which is really a full meal - an extra date night with your fiancé in the craze of wedding planning). You won’t be disappointed. The food was fantastic! The staff kept the room clean and the bartenders kept the guests hydrated. Personally, I never had an empty glass all night! Many of my guests also stayed at the hotel (same parking lot). That was nice feature so that I didn’t have to worry about wintry roads.
  • J
    Jennifer Sent on 01/07/2016
    5 out of 5 rating
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    I put my wedding together in 93 days and I couldn't have done it without Cassie. Everything they were in charge of was perfect. I didn't want a wedding like this, but she helped me get it done, get it planned and made me realize that yes, this was actually what I wanted.
  • E
    Emily Sent on 05/11/2015
    3.1 out of 5 rating
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    Update: This location is under new management, they reached out to us and were anxious to right the wrongs of the pervious management. I cannot keep a bad review with this company knowing that they are doing their best to start again. It speaks well that they were willing to fix issues from May 2015, 9 months later. I wish the new management all the best and hope that they continue to have good reviews.
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