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Weddings

Crowne Plaza Lombard Downers Grove Reviews

Crowne Plaza Lombard Downers Grove

Crowne Plaza Lombard Downers Grove

Glen Ellyn, IL
4.2 out of 5 rating, 12 Reviews
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Reviews

4.2 out of 5 rating
12 Reviews
  • Quality of service
    4.3 out of 5 rating
  • Average response time
    4.1 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.2 out of 5 rating
75% Recommended by couples

Awards

12
  • C
    C Sent on 10/04/2016
    5 out of 5 rating
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    I can't say enough good things about our daughter's wedding reception at the Crown Plaza. We went with the Gold package and it was perfect. The food is superb, the service excellent and the accommodations wonderful. I highly recommend it to others!

    Crowne Plaza Lombard Downers Grove's reply:

    Thank you for your wonderful review! We are so grateful you let us be a part of your special day. Please visit us again soon!
  • T
    Tina Sent on 12/08/2015
    5 out of 5 rating
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    We had our Holiday Celebration and craft show in the Plains Ballroom. Frank and Joyce worked together to give us a wonderful space to create our show in. Our questions were always answered immediately, our requests were always filled promptly. The staff was wonderful and very kind to all of our guests for the show. Beyond the excellent service, the Hotel itself is beautifully decorated and the restaurant had delicious food! We definitely recommend this space!
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  • R
    Ryan Sent on 10/11/2012
    5 out of 5 rating
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    We had a wedding in nearby Elmhurst and used the Crowne Plaza for our guests based on a recommendation of our venue planners.

    The hotel was great and the rooms are nice. Hotel is an excellent value. Having a quality restaurant in the hotel was a big plus as well.

    Sales was easy to work with, on point, and informative

  • G
    Gianna Sent on 06/19/2012
    5 out of 5 rating
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    Kyra was a rockstar! We always got prompt feedback...and no question was too stupid! The after hours were great...the food was delicious!!!
  • A
    Amanda Sent on 05/18/2012
    5 out of 5 rating
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    We had both our wedding ceremony and reception at the Crowne Plaza Lombard Downers Grove. Everything was absolutely perfect from the clean and spacious rooms down to the beautiful lobby and pool area. Every one of my guests raved about the venue and their rooms and how great everything was.

    The staff was wonderfully accomodating and offering any help I needed. We didn't have to worry about a thing because we were in the very capable hands of Kyra Poulos our wedding sales manager and Migdalia Melendez the banquet manager and their crew.

    Everything ran smoothly and I can't think of one thing that went wrong. The guest rooms were clean and we slept well on the very comfortable mattress.

    I recommend everyone to give the Crowne a try and you will not be disappointed.

    Make sure and check out the restaurant on site, Glen Prairie. The food is amazing and every item on the menu is worth a try. The staff of the restaurant are attentive and helpful and willing to help with anything.
  • N
    Nicole Sent on 06/02/2014
    4.9 out of 5 rating
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      4.5 out of 5 rating
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    Decided to give my husband a surprise birthday party on Tuesday and they were able to accommodate a party for Saturday of the same week!

    The food was served promptly throughout the evening and the room decor was the perfect setting to the party. Guests enjoyed the picture slide just outside the room.
  • C
    Christine Sent on 08/08/2016
    4.6 out of 5 rating
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    Really a great place for a wedding, the staff wasn't perfect and there were a couple hiccups but overall I was really happy and my day went smooth. The locations for photos are beautiful and the food was fresh and great. Expensive but I think it's worth the price. They were flexible and willing to meet when I needed so that's something I appreciate
  • A
    Anna Sent on 08/08/2011
    4.2 out of 5 rating
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    Both my husband and I were very pleased OVERALL with our reception at Glen Ellyn's Crowne Plaza. We were definitely treated well by all the staff; we thoroughly enjoyed Chef Danny's food; & all elements of the reception came together perfectly for the wedding night of our dreams. Our bridal suite was perfect, too. Our only real complaint is with one specific person: the new catering/special event manager, Kyra Poulos. She was incredibly slow to respond to any sort of correspondence: e-mails, calls, and even visits. The first write-up she did with all the elements of the contract was horrific and littered with CRUCIAL mistakes. Kyra is a nice person who ultimately does get the job done, but only after being pestered to do so. We had to constantly check on the details in order to ensure things were going to run smoothly on "the big night." We wouldn't change our decision to have the reception there for anything...it was a great decision...we just wish that all items leading up to the big day had been handled with more care. The rest of the staff more than made up for the shortcomings of this 1 person; they were absolutely delightful & SO accommodating. (P.S. Even though we know the head waiter wrapped & boxed up the top tier of our wedding cake, it never made it into our possession & there was very little apology given by the event manager for this major oversight.)
  • A
    Ashley Sent on 06/15/2012
    3.2 out of 5 rating
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      2.5 out of 5 rating
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      3.5 out of 5 rating
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    Our wedding was gorgeous at the Crowne Plaza. The day of the wedding a almost perfect and I love how everything turned out! The only little problems I had with the hotel is that they really give you a sales pitch while looking at the place. We were told several things that were included in packages, but in our contract everything was an add on for pricing. Just seemed their customer service lacked a little once they got your money. Customer service was good, but not anything stellar.
  • D
    Danielle Sent on 05/27/2012
    3 out of 5 rating
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    The building was perfect for our needs, close to the ceremony site and allowed accommodations for guests. The basement ballroom was great, we loved the privacy it allowed.

    During the Planning Stages, Kyra was very helpful, but unfortunately her colleague Annalise was not. My Husband and I were not happy with Annalise's unprofessional attitude and handling of our reception. If using the Crowne Plaza I would suggest to work with Kyra.

  • J
    Julie Sent on 12/30/2011
    0.8 out of 5 rating
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      0.5 out of 5 rating
    We had a great experience with the Crowne Plaza, until the week of the wedding. Our original room flooded the Wednesday before our Saturday wedding and we had to be moved to another room. There was nothing that could be done about the flooding, but it was the hotel's reaction to the flooding that was very disappointing.

    We were told from the beginning that there would be compensation for the change. First we were told that we would be given extra appetizers, desserts and a late night snack totaling over $1000. When we said that we felt the offer did not match what we were looking for, especially considering we could have ordered these foods from the beginning if we had wanted them, we were asked what we were looking for. We were also told that the management "did not want to over- or underwhelm us", which led us to believe that they were interested in working with us to rectify the situation.

    I was then called one hour before our ceremony to be told that because of discounts we had already been given (based on negotiations made in December of 2010 which had nothing to do with the change in venue) we would be given nothing further. At the reception itself we were less than enthused with the extra food that we were given; we were later told it was worth less than $600, and when we went to the hotel bar after the reception, there were other hotel guests there eating and drinking. Considering we paid for the bartender to be there and the food was the hotel's "gift" to us, we were surprised to see people in the bar who were completely unrelated to our wedding party.

    I feel like the Crowne Plaza took advantage of the fact that my husband and I were calm and understanding about the situation. We were told from the beginning that the change in venue would be made up to us, and the hotel chose to do nothing. I would be careful about choosing a wedding reception venue that does not keep its word.
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