Crowne Plaza Palo Alto Reviews

Reviews

• Marii Sent on 08/26/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My husband and I had an AMAZING wedding reception experience at the Crowne Plaza Cabana. Hristo did absolutely everything he could to make our day as stress-free and smooth as possible. Throughout the entire planning process, he was always very quick to answer any questions, connect us with vendors, and alleviate any worries. As we got closer to our wedding date, he made sure that we set aside time to go over all the details (from room layout, vendor information, individual guest's special dietary needs, etc). Both the dinner and the morning brunch were delicious. The entire staff was very courteous and welcoming to our guests, which we really appreciated because most of our wedding guests were from out of town. They truly went out of their way by all means possible to ensure that we (as well as our families and guests) had a wonderful wedding experience. We could not have chosen a better venue for our big day!! Thank you so much for everything that you did for us!!

  My husband and I had an AMAZING wedding reception experience at the Crowne Plaza Cabana. Hristo did absolutely everything he could to make our day as stress-free and smooth as possible. Throughout the entire planning process, he was always very quick to answer any questions, connect us with vendors, and alleviate any worries. As we got closer to our wedding date, he made sure that we set aside time to go over all the details (from room layout, vendor information, individual guest's special dietary needs, etc). Both the dinner and the morning brunch were delicious. The entire staff was very courteous and welcoming to our guests, which we really appreciated because most of our wedding guests were from out of town. They truly went out of their way by all means possible to ensure that we (as well as our families and guests) had a wonderful wedding experience. We could not have chosen a better venue for our big day!! Thank you so much for everything that you did for us!!
• John Sent on 11/29/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Do it! The whole staff made our reception PERFECT. Kelsey absorbed all the worries for us and made the planning effortless

  Do it! The whole staff made our reception PERFECT. Kelsey absorbed all the worries for us and made the planning effortless
• Jimmy Sent on 10/31/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Marisa was extremely helpful and accessible. She helped us along the way and was really patient with us!! The venue was very accommodating and fit our style perfectly!

  Marisa was extremely helpful and accessible. She helped us along the way and was really patient with us!! The venue was very accommodating and fit our style perfectly!
Are you interested?
Send a message
• Beth Sent on 05/07/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We had our wedding reception here and it was PERFECT!! We had 210 guests in the main ballroom but the facility is very flexible for larger or smaller groups. The catering manager, Marisa, was amazing to work with. She was on it with every detail and very flexible and accommodating to make our reception everything we wanted it to be. She was very sweet, fun and pleasant to work with too. Our group rented 37 rooms for the weekend and everyone had a wonderful stay. The staff at this hotel are very friendly and helpful. We also had a large brunch Sunday morning and John, the restaurant manager went out of his way to make our groups experience great! The food at this hotel is wonderful - the reception banquet and brunch were far above the usual hotel fare. I highly recommend Marisa and her team for any event you are hosting in Palo Alto.

  We had our wedding reception here and it was PERFECT!! We had 210 guests in the main ballroom but the facility is very flexible for larger or smaller groups. The catering manager, Marisa, was amazing to work with. She was on it with every detail and very flexible and accommodating to make our reception everything we wanted it to be. She was very sweet, fun and pleasant to work with too. Our group rented 37 rooms for the weekend and everyone had a wonderful stay. The staff at this hotel are very friendly and helpful. We also had a large brunch Sunday morning and John, the restaurant manager went out of his way to make our groups experience great! The food at this hotel is wonderful - the reception banquet and brunch were far above the usual hotel fare. I highly recommend Marisa and her team for any event you are hosting in Palo Alto.
• Priti Sent on 05/18/2011
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great venue for a large or small wedding, the courtyard is a great place to have the ceremony (and offers room for imagination and can be used in any way), the ballroom is huge! but can be used in 1-3 pieces by way of air wall and works well, the subtle wall pattern really looked great in the pictures! The staff was easy to work with and really shines in customer service. We had outside catering, so cant really comment on the food, but overall a great venue in the peninsula, convenient and beautiful.

  Great venue for a large or small wedding, the courtyard is a great place to have the ceremony (and offers room for imagination and can be used in any way), the ballroom is huge! but can be used in 1-3 pieces by way of air wall and works well, the subtle wall pattern really looked great in the pictures! The staff was easy to work with and really shines in customer service. We had outside catering, so cant really comment on the food, but overall a great venue in the peninsula, convenient and beautiful.
• Kinjal Sent on 11/03/2009
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Renee Reagan was the catering manager for our event. She was wonderful to work with. Renee and her staff made sure that the day was perfect and everything seemed to work very smoothly. She is very professional and had great suggestions to make oru wedding more special. Both the hotel and catering staff were good to work with.

  Renee Reagan was the catering manager for our event. She was wonderful to work with. Renee and her staff made sure that the day was perfect and everything seemed to work very smoothly. She is very professional and had great suggestions to make oru wedding more special. Both the hotel and catering staff were good to work with.
• Elaine D. Sent on 01/19/2009
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We worked with Sherleen for our wedding reception and she is GREAT! She knew exaclty what I wanted before I even explained myself. She always got back to me right away and was there for us the whole entire day. From morning to night! So thankful to all of her hard work. Her staff was wonderful too they were always so attentive. We would recommend this location to everyone :)

  We worked with Sherleen for our wedding reception and she is GREAT! She knew exaclty what I wanted before I even explained myself. She always got back to me right away and was there for us the whole entire day. From morning to night! So thankful to all of her hard work. Her staff was wonderful too they were always so attentive. We would recommend this location to everyone :)

  Crowne Plaza Palo Alto's reply:

  Thank you so much for the fantastic review. I will make sure Sherleen sees it too!
  
  Best,
  Diana Wittenbrock
  Sr. Catering Events Manager
• Ouida Sent on 10/03/2016
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  Pro: Very nice lobby area and club lounge, beautiful courtyard, amazing ballroom (Cyprus room), delicious food and really great catering team
  Con: Lack of privacy in ceremony location (court yard), some guest rooms are below standard and inefficient bell staffs.
  
  Kelsey Krimmer, my sales & catering coordinator, went above and beyond to make my wedding almost perfect! She was very sweet and dedicated and very good communicator. Her exceptional knowledge in wedding planning really helps with the process. Her recommended vendors also work really well together and they came through with beautiful results. We were also able to customized some things that make our wedding really us!
  The wedding overall went great. The food was amazing and the bar and catering staffs did an amazing job with our guests. I had to add one extra guest when the reception start that the staffs handle it perfectly well.
  The court yard ceremony was beautiful but also happens to be next to the pool. My wedding day happened to be really hot and there were little kids screaming in the background. The rest of the day was awesome.
  I planned an offsite photo shoot but had to cancel. We took a lot of pictures around the hotel and from what I have seen, they came out really well!
  The complementary suite was wonderful and complete opposite from the guest rooms in the wings, which were small, dark, smelled like bleach. One of my brother have a room in the tower (only one bed vs. two in the others) and the room was much nicer than the ones I in the wings.
  The suite itself was luxurious and perfect to spend our wedding night. We might be back to celebrate our anniversary.
  

  Pro: Very nice lobby area and club lounge, beautiful courtyard, amazing ballroom (Cyprus room), delicious food and really great catering team
  Con: Lack of privacy in ceremony location (court yard), some guest rooms are below standard and inefficient bell staffs.
  
  Kelsey Krimmer, my sales & catering coordinator, went above and beyond to make my wedding almost perfect! She was very sweet and dedicated and very good communicator. Her exceptional knowledge in wedding planning really helps with the process. Her recommended vendors also work really well together and they came through with beautiful results. We were also able to customized some things that make our wedding really us!
  The wedding overall went great. The food was amazing and the bar and catering staffs did an amazing job with our guests. I had to add one extra guest when the reception start that the staffs handle it perfectly well.
  The court yard ceremony was beautiful but also happens to be next to the pool. My wedding day happened to be really hot and there were little kids screaming in the background. The rest of the day was awesome.
  I planned an offsite photo shoot but had to cancel. We took a lot of pictures around the hotel and from what I have seen, they came out really well!
  The complementary suite was wonderful and complete opposite from the guest rooms in the wings, which were small, dark, smelled like bleach. One of my brother have a room in the tower (only one bed vs. two in the others) and the room was much nicer than the ones I in the wings.
  The suite itself was luxurious and perfect to spend our wedding night. We might be back to celebrate our anniversary.
  
• Angela Sent on 04/12/2018
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Deciding to have my wedding at the Crowne Plaza Cabaña in Palo Alto, CA, was one of the best decisions I've ever made. The venue is gorgeous, staff excellent, and everything put together helped create a truly magical, memorable day. All of our guests were highly impressed with the wedding and I would do it over again 100x if I could! Thank you especially to Kelsey Krimmer for her expert guidance and support throughout the planning process. Highly recommend!

  Deciding to have my wedding at the Crowne Plaza Cabaña in Palo Alto, CA, was one of the best decisions I've ever made. The venue is gorgeous, staff excellent, and everything put together helped create a truly magical, memorable day. All of our guests were highly impressed with the wedding and I would do it over again 100x if I could! Thank you especially to Kelsey Krimmer for her expert guidance and support throughout the planning process. Highly recommend!
• Daniela Sent on 10/04/2015
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We are very happy that we held a wedding ceremony and reception at the Cabana Hotel. From the very start, Marissa, our event planner at the hotel, was open to making the plans for our special day a reality. She listened to our needs and helped us design our day within the budget that we had. She told us upfront what the hotel could and could not do and how much everything would cost. During the planning process, we asked Marisa innumerable questions, and although initially her response time was a little slow, possibly because of her being extremely busy, she did eventually get back to us with all the information we needed. As our wedding date got closer, she definitely made us a priority and her response time was almost immediate. On the day of the wedding, Marisa was there every step of the day. She knew the timing of all our events and helped us keep on track. She constantly checked in on us to make sure everything was going well. Her staff, especially Carlos, was also very helpful that day and they really helped make the day a success. Our guests even commented to us how flawlessly the day seemed to go.
  
  The only regret we have is with the dinner options that were served at the reception; they were not exactly what we had asked for. When we went for the tastings, the Chef told that we could make small changes to their standard dishes and could mix and match side dishes. We wanted to do just that and even discussed and confirmed our changes with the chef. He said it would be perfectly fine to accommodate our requests and took detailed notes (which we saw in final paperwork). The day of the wedding, the dishes served were the standard format dishes without any of our requested changes. We believe our guests still enjoyed the food. Nonetheless, Marisa was a joy to work with and was on top of everything the week and day of the wedding. Many thanks to her.

  We are very happy that we held a wedding ceremony and reception at the Cabana Hotel. From the very start, Marissa, our event planner at the hotel, was open to making the plans for our special day a reality. She listened to our needs and helped us design our day within the budget that we had. She told us upfront what the hotel could and could not do and how much everything would cost. During the planning process, we asked Marisa innumerable questions, and although initially her response time was a little slow, possibly because of her being extremely busy, she did eventually get back to us with all the information we needed. As our wedding date got closer, she definitely made us a priority and her response time was almost immediate. On the day of the wedding, Marisa was there every step of the day. She knew the timing of all our events and helped us keep on track. She constantly checked in on us to make sure everything was going well. Her staff, especially Carlos, was also very helpful that day and they really helped make the day a success. Our guests even commented to us how flawlessly the day seemed to go.
  
  The only regret we have is with the dinner options that were served at the reception; they were not exactly what we had asked for. When we went for the tastings, the Chef told that we could make small changes to their standard dishes and could mix and match side dishes. We wanted to do just that and even discussed and confirmed our changes with the chef. He said it would be perfectly fine to accommodate our requests and took detailed notes (which we saw in final paperwork). The day of the wedding, the dishes served were the standard format dishes without any of our requested changes. We believe our guests still enjoyed the food. Nonetheless, Marisa was a joy to work with and was on top of everything the week and day of the wedding. Many thanks to her.
• 
  User2274739 Sent on 08/17/2015
  3.4 out of 5 rating

  3.4
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    2.0 out of 5 rating
    2.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Our wedding and reception venue was at the Crowne plaza. The courtyard was the location of the wedding and the ballroom, that of the reception. We were happy with the venue. The hotel venue event planning staff was accommodating and courteous. Our families stayed there for the duration of the wedding. My only criticism was that the hotel staff for the rooms were very slow to respond to requests from the guests. Other than this, I would recommend the Crowne Plaza as a very nice location to hold a wedding.

  Our wedding and reception venue was at the Crowne plaza. The courtyard was the location of the wedding and the ballroom, that of the reception. We were happy with the venue. The hotel venue event planning staff was accommodating and courteous. Our families stayed there for the duration of the wedding. My only criticism was that the hotel staff for the rooms were very slow to respond to requests from the guests. Other than this, I would recommend the Crowne Plaza as a very nice location to hold a wedding.