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Custom Travel Services Reviews

Custom Travel Services

Custom Travel Services

Merchantville, NJ
5.0 out of 5 rating, 17 Reviews
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Reviews

5.0 out of 5 rating
17 Reviews
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100% Recommended by couples

Awards

17
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    Trevor C. Sent on 11/12/2023
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    Long time relationship

    Long time experience using. Went in with vague concept and she was able to help narrow it down and then executed efficiently and handled all needs. Great trip, very satisfied. Especially since we were already familiar with the island and didn’t think we could be surprised.

    Custom Travel Services's reply:

    Thank you so much! I always enjoy planning your travel adventures!
    Your continued business means so much!
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    Brittany L. Sent on 07/09/2023
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    Excellent !

    WOW!

    Thank you so much for EVERYTHING. The trip was flawless.
    We truly had such an amazing time, and we appreciate everything you did for us.

    We will absolutely be reaching out to you for future trips!

    Custom Travel Services's reply:

    It was a pleasure working with you and I am thrilled you had the Honeymoon of your dreams! Gratefully, Georgiann - Custom Travel Services, Inc.
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    Melinda Sent on 04/20/2023
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    Excellent customer service.

    Georgiann was absolutely fantastic. 10/10 would recommend. She made my destination wedding experience one to remember. Thanks again. 😊

    Custom Travel Services's reply:

    Thank you so much Melinda! I am thrilled you had the Wedding of your Dreams and I was honored to handle the travel planning!
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  • Lisa
    Lisa N. Sent on 10/14/2022
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    Very professional

    Georgann is family of one of our close friends, and he was kind to recommend her for our honeymoon. We are so glad he did! Georgann is very profession and a joy to work with. She helped us stay within our budget, and gave us many options to choose from when it came to resorts and flights. When our flight home was delayed we immediately got an email from her letting us know. I have already given her name to a family member, and will continue to refer her to others.

    Custom Travel Services's reply:

    Thank you Lisa for your kind words, it was my pleasure to handle your Honeymoon arrangements! Wishing you Happiness and much Love - and thank you for the referrals as well!
  • Johanna
    Johanna N. Sent on 02/06/2022
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    Destination Wedding

    Georgiann was professional and extremely knowledgeable. She helped us in every way possible. I am really grateful I got to know her and use her expertise!

    Custom Travel Services's reply:

    Thank you Johanna, it was a pleasure for me to handle your Daughter's Destination Wedding and I love the photos!
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    Steven D. Sent on 02/05/2022
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    Amazing Professionalism, Attention to Detail and Willingness To Go Above and Beyond!

    Georgiann was incredible to work with over the entire year of preparation. Her communication was extraordinary in regards to response times, attention to detail, clear and concise instructions to make our trip stress free, willingness to go above and beyond, extremely knowledgeable etc (I could go on forever) I reached out to Georgiann for a special request with accommodation (the day before our trip to Turks and Caicos), and Georgiann work with the hotel to have pull of the impossible. She truly care about her client's experience and give 110% to ensure a positive experience. Her ability to work with such a large group and so many moving parts truly illustrates her outstanding professionalism! She even reached out to me after the trip with a personal email to ask if everything she helped me with worked out, and I could tell she truly cared. I highly recommend Georgiann!
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    Mike O. Sent on 07/16/2021
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    Such a great experience!

    Georgiann was amazing! She helped us book our honeymoon and made sure every detail was perfect. It was such an overwhelming endeavor to take on by ourselves, so we enlisted the help of Georgiann and she did not disappoint. Traveling during the times we are in is very involved but Georgiann made sure to list out in exact detail how the trip was going to unfold, and made sure we had all necessary paperwork taken care of before we left. Things could not have went smoother. I recommend Georgiann from Custom Travel Services, Inc. to anyone looking to book their honeymoon, or any vacation! A+ service!

    Custom Travel Services's reply:

    Thank you Mike! It was my sincere pleasure to handle your arrangements and get you to your destination safely and smoothly! Until next time, thanks for your kind words!
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    T. A. Sent on 04/13/2021
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    Rebound from Pandemic

    Custom Travel Services weathered the Covid storm with us. We originally planned a big trip to Mexico prior to even learning about Covid but had to cancel it when everything shut down. Patient and understanding, they helped us recover our refund. After getting our vaccinations, we knew we would have Custom Travel help us again. And indeed they did. Quick responses, attentive to our needs and providing us with great options, we not only felt secure in our planning before leaving, we returned from our trip extremely happy! Strongly recommend if you want a stress free, no hassle way of planning a vacation!

    Custom Travel Services's reply:

    T.A. OMG!!! Thank you so much for your words - and for recognizing my efforts. I am very grateful for your business!! Georgiann Jaworskyj, owner, Custom Travel Services
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    Jenny Sent on 01/06/2021
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    Honeymoon help

    Georgiann helped us with everything I needed during the process of planning a honeymoon during the pandemic. Not once did I feel like I was bothering her and she made she to clarify all that we will need!

    So glad we were able to work with her during these times, kind and patient people like Georgiann are hard to find!

    Custom Travel Services's reply:

    Thank you Jenny! It was my pleasure to handle your Honeymoon plans! Let's hope next vacation I plan for you will be stress free!
    Grateful for your business!
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    Kevin T. Sent on 08/16/2020
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    Outstanding

    My wife and I found Georganne at a Wedding Expo a few months prior to our wedding. We have never traveled out of the country so didn't really have a clue where to go or what to do. She knocked it out of the park. She hooked us up with an over the water private bungalow in Jamaica which turned out to be a magical week. She guided us in the right direction throughout the entire process, made sure we were doing our job staying ontop of our paperwork and reached out during our stay to just let us know she was there if we had any questions. I would HIGHLY recommend them to anyone.

    Custom Travel Services's reply:

    Thank you , thank you! We did it!!! I’m so thrilled you enjoyed your honeymoon! Wishing you much happiness !
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    Brittany L. Sent on 06/29/2019
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    The Trip of Our Lifetime

    Georgiann has been nothing but a kind, helpful, honest, amazing person for us to work with. She guided us every step of the way. She was filled with all the answer we had questions to and she always made us feel at ease. We thoroughly recommend any couple willing to take part in a destination wedding, to contact her. She also replies back to you as soon as possible, no matter where you or she is located. When we renew our vows and have anniversaries at different destinations, we will be calling her for assistance,

    Custom Travel Services's reply:

    Wow - you have both touched my heart! I cannot wait to book your next adventure! Congratulations to you both - I see a very happy life together for you both! Thank you for your business!
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    Jay H. Sent on 07/15/2020
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    Unbelievable Service!!!!

    I have been using Georgiann as my travel agent for about 8 years. I can not speak highly enough about her and her company. She has gone above and beyond to make sure each trip we have booked through her agency was perfect. Although I have had very few issues once arriving to our destinations, she was a phone call away to resolve any problem on the spot. If anyone has had a bad experience with a travel agency or simply hasn’t used one, I would highly recommend calling Custom Travel. After several vacations booked we decided to use Georgiann for our wedding. Everything was perfect and each one of our mentioned how great Georgiann was during the process. We had one couple on the trip who didn’t like their room and Georgiann spent her whole morning working with the resort directly to get things smoothed out! This took a lot of stress of off us and our guests. Thank you for all of your hard work Georgiann! - Jay H

    Custom Travel Services's reply:

    Jay - always a pleasure for me to work with you and you sincerely made my day! Can't wait to get you on your next adventure. Your kind words are so appreciated! Gratefully, Georgiann
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    Tyler G. Sent on 06/04/2020
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    Amazing Honeymoon Trip!

    I have been utilizing Custom Travel Services and Georgiann for all of my vacations over the past several years and could not be more pleased. We have booked numerous Princess cruises, our Sandals honeymoon, and a recent Riviera Maya all-inclusive that was cut short by Covid. Through all of these trips from the very initial phases through arrival back home Georgiann's service has always been top notch. She has made excellent recommendations consistently as well as responds to emails almost instantly. During a very stressful time at the beginning of the Covid outbreak she helped us sort out a cancelled cruise, as well as an all-inclusive stay that was cut 5 days short. This has included regular email updates on progress of obtaining refunds which have been much appreciated. I am very particular about cabin locations, room details, and a ton of the finer details in general; she always deals with my OCD professionally (lol). We will continue to always book through Georgiann and Custom Travel Services and highly recommend them to everyone.

    Custom Travel Services's reply:

    Always a pleasure Tyler - and I cannot wait until your next adventure! Thank you for the kindness during this tough time! Our glasses are always 1/2 filled - never 1/2 empty!
    Gratefully, Georgiann, Custom Travel Services, Inc
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    Sarah Sent on 10/22/2014
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    What can I possibly say about Georgiann at Custom Travel Services except for SHE IS AMAZING. I was referred to Georgiann by my future sister-in-law and it was the best move I could have made. Within a day of contacting her, Georgiann had compiled a list of great honeymoon options, and the prices were SO much better than anything I could have found online.

    We chose Sandals Grande Antiguan and were so glad we did. Georgiann got us a room upgrade, confirmed us as a honeymoon couple and even figured out a way to get us first class seats for the flight home... FOR LESS THAN WE PAID FOR COACH!

    The BIGGEST reason why I am so glad we went through Georgiann was when Tropical Storm Gonzalo took the entire island of Antigua by surprise. We were supposed to depart from this paradise on 10/13, but that Sunday heard from a guest at the pool that flights had been canceld for the next day. Say what? So we checked our flight online and at that point it was still scheduled. By the next morning, it became abundantly clear that we were not leaving the island that day. I promptly called Georgiann and, even though at that point our return flight was only delayed, she had us rebooked for Thursday (three days later, the soonest we could get out) and we spent the rest of the day enjoying the in-room bar. When we spoke with other guests later that night, they were scrambling to get a flight before the following Saturday (and at $450 per night, 5 extra nights is a huge expense). Lucky for us, we already had our flight confirmation.

    You may now be wondering why we weren't concerned about the extra $900 we had to pay to stay (the first night was free, an unprecedented and very gracious move from Sandals CEO), well, Georgiann set us up with trip insurance that made staying the extra days very worth it.

    TL;DR: Georgiann is incredible, book your travel through her, and GET TRIP INSURANCE!

    Custom Travel Services's reply:

    Dear Sarah and Matt, it was my sincere pleasure to be your travel planner for this special honeymoon and I was happy to help in any way I could !!
    Your review overwhelms me !! Thank you for your business and Congratulations!!
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    Amy Sent on 05/20/2014
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    We just settled in from our destination wedding in Riviera Maya, where we had 52 guests join us. Georgiann handled everything and was absolutely fabulous to work with. She helped us choose the resort, and helped every one of our guests with their accommodations.
    From our initial conversation to the transportation home, everything was seamless. The resort was unbelievable, and our guests had the time of their lives!
    I couldn't imagine this process with anyone else!
    Thanks again Georgiann!!!

    Custom Travel Services's reply:

    Thank you Amy for this glowing review - it was such a pleasure to work with you and Shane and I look forward to working with you for many years to come! Congratulations to a wonderful couple!
  • Michelle
    Michelle Sent on 01/14/2014
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    Georgiann was incredibly helpful in arranging our honeymoon! We initially contacted her with vague details of what we wanted...warmth, beach, some fun excursions, and a budget. She was very helpful in choosing a honeymoon destination that had everything we were looking for and more! We booked at Sandals Grande Riviera in Ocho Rios Jamaica and could not be happier with the honeymoon we had!!! Georgiann helped us set up a honeymoon fund for our shower so we were able to have excursions booked for us by our guests including a zip lining, bobsled tour, and a private candlelight dinner on the beach. When we arrived at the resort, they had some difficulty finding our registry. I emailed Georgiann, and we later got a phone call from the hotel saying she had called and everything was worked out! This was by far the best vacation and honeymoon I could have ever imagined and we could not have planned it as perfectly without her help!

    Custom Travel Services's reply:

    It was sincerely my pleasure to work with you both! Thank you for the terrific review!
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    Jill Sent on 02/21/2014
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    OMG!! We are so excited that we finally booked our honeymoon. The owner Georgiann helped us bc we were all over the place-didn't know where we wanted to go all we knew was our budget. Georgiann helped us get upgraded and stay well within our budget. Needless to say, we are more than satisfied and can not wait till our vacation begins. We have already recommended friends to go to Custom Travel also, friends who've just booked a trip to Disney World today. We rarely receive the kind of service that warrants recommendations to our close friends and family. Georgiann is definitely one of a kind in her line of business.

    Custom Travel Services's reply:

    Thank you so much Jill for the glowing review - its been a pleasure for me to handle your travel arrangements and your referrals mean so much to our business!! Good Luck with your wedding plans and thanks again, Georgiann, Custom Travel Services, Inc.
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