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Weddings

Doubletree by Hilton Phoenix-Gilbert Reviews

Doubletree by Hilton Phoenix-Gilbert

Doubletree by Hilton Phoenix-Gilbert

Gilbert, AZ
4.8 out of 5 rating, 24 Reviews
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Reviews

4.8 out of 5 rating
24 Reviews
  • Quality of service
    4.7 out of 5 rating
  • Average response time
    4.7 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
91% Recommended by couples

Awards

24
  • Michelle
    Michelle Sent on 03/22/2020
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    If I could do it over again, I wouldn't change a thing.

    Having our "Best Day Ever" here was the best decision we made. The food is top-notch, the venue is beautiful, the cake is included and the staff was amazing. Beth, the event coordinator, was beyond phenomenal! I was having a dress emergency (every bride's nightmare) and she came through with a great idea and the day went off without a hitch. The honeymoon suite was complimentary the night of our wedding, and when we got back to the room, the staff had given us a bottle of chilled champagne and scattered rose petals on the bed. The suite was huge with very high ceilings, a whirlpool bath, a double head shower, a fireplace, and a beautiful four-post king bed. It was the wedding I had always hoped I would have. You will not go wrong choosing this venue!
  • Tammy
    Tammy D. Sent on 08/12/2019
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    Beth was amazing to work with and made our special day perfect.

    Definitely a great place to have a wedding!’
  • illustration stars

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  • R
    Rosemary O. Sent on 06/12/2019
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    Thank you Doubletree Elegante!

    Our wedding luncheon went really well! The food was delicious, the service was great, and the venue was lovely. The staff helped us with the set up of our A/V equipment.
  • I
    Iliana Sent on 05/27/2015
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    I stilled here the night before our wedding andit was so relaxing. The staff was so friendly and great prices.
  • L
    Lacey Sent on 06/16/2015
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    The staff at the Hilton Doubletree and San Tan Elegante were amazing!!! They were super helpful in planning, organizing, and executing the wedding of my dreams. The chef did an awesome job creating unique and special dishes for us and the catering director was so easy to work with. The property is stunning, the rooms are gorgeous, and the price was a deal! Thank you Hilton. You dos not disappoint!
  • User6256847 Sent on 11/07/2014
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    April at the San Tan Elegante is the best person to work with! She is very knowledgeable with what to expect for your big day. She is very easy to work with and will answer any of your questions you might have. Even if you have about a hundred of them when you first start looking at venues. She gets back to your emails or phone calls usually within 24 hours. The venue itself is gorgeous and the ballroom for the reception works out really well if you have a big or small wedding. The nice thing about this venue is there is a hotel right next door for out of town guest you might have. The San Tan Mall is across the street for your guest to do some shopping or watch a movie!
  • C
    Cindy Sent on 10/06/2014
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    This venue was perfect for us. We had our wedding ceremony and reception there. The value for what we got was wonderful. April the coordinator is the best part of this place. She is so great and makes you feel like everything will be great, and it was! The food was great!!
  • R
    Rosanne Sent on 03/20/2014
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    The santan elegante staff was so awesome on our special day. We especially love the wedding coordinator April Warner . Se was so great with all the details and following up with us on all of the contracts and details for the wedding. The food and staff was great we would definitely remember this weekend for the rest of our lives! We would recommend this hotel to anyone that is looking for a great venue! We give them 5 stars!
  • S
    Sabrina Sent on 09/25/2013
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    The San Tan Elegante provided such a great space for our wedding! April was our wedding coordinator and she was a dream to work with. She was very responsive and made me feel very comfortable going to her with my questions. She also really worked with us on our budget and helped make our wedding exactly what I wanted with the price we could afford :) The day of the event was amazing. Every single person who worked at the Double Tree went out of their way to help my husband and I. The event was pulled off without a hitch and I seriously recommend everyone to check out the Elegante in Gilbert for their wedding and to contact April!
  • V
    Vanessa Sent on 05/21/2013
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    Three months before my wedding was supposed to take place my wedding venue fell through!!=O However, San Tan Elegante saved the day and helped me in my time of need. This venue is amazing, it was EXACTLY what I wanted. There were many areas for pictures, my guests stayed in the hotel just a couple steps away from the venue, my ceremony and reception both took place at the venue and the staff was just amazing. Without them I don't know what my wedding would have turned out like. LOVE THEM!!
  • E
    Elizabeth Sent on 08/08/2012
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    Absolutely fabulous! Worked with April K. and I must say it was my dream wedding. The hotel being right there was very convenient for all my guests who were traveling from out of town. My family and friends loved the food the servers everything was great. I would definitely recommend this venue. Thanks for making my wedding a dream come true!
  • K
    Kailani Sent on 06/17/2012
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    Our wedding consultant April K. did a wonderful job in helping us prepare for our wedding. The venue was absolutely beautiful and when our wedding day happened to be the first big rain of the season, they did such an amazing job quickly changing the set up plans for our outdoor wedding to be inside. The inside room was so gorgeous and set up exactly the way I had planned it for outdoors, that I even forgot that it was inside. The chef made an amazing dinner and the staff really did a very good job meeting all expectations of service and higher. I definitely recommend them for anyone's wedding, you will not be disappointed.
  • J
    Jessica Sent on 03/27/2012
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    We couldn’t thank April and her team enough for all their hard work in making our wedding day a huge success. I was never once worried about anything going haywire because I knew our special day was in good hands. The Venue was beautiful and one of the reasons we chose the Elegante is because the ceremony reception and hotel were all in one spot. Our guests didn’t have to travel once they arrived. We worked with April for about a year before our wedding. I cannot say enough great things about her. She was very professional and was always helpful and on top of things. Our guests also couldn’t stop talking about how nice the venue was and convenient.
  • L
    Lisa Sent on 02/23/2012
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    This reception turned out to be such an amazing night, not only for me and my husband but for all of my guests. I have been told that they cant remember ever having so much fun. My pictures turned out great because the Elegante made sure that everything was staged perfectly. They blocked out spaces where cars would park so that I could fit my whole bridal party (17) of us in a great picture. April was too good to be true, she kept me posted on any changes that I needed to make, deadlines I had to hit and had a great food tasting as well. The food was to die for. So many people say that wedding food can be a drag, mine was great. People enjoyed everything. April's team even boxed up my cake for me in the to go boxes for my guests and helped pass them out. I even had guests book their rooms there. They didnt want to leave. They kept the hotel bar open for my guests to continue the celebration after the reception ended. They follow up after and helped load things into my car as well. It was a great time for sure. Thanks SanTan Elegante!!
  • Alyssa
    Alyssa Sent on 08/04/2011
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    The SanTan Elegante was wonderful! Great customer service and venue! I highly recommend this place to anyone.
  • L
    Lisa Sent on 08/03/2011
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    SanTan Elegante was an amazing reception venue! I worked with April Kuebler who was extremely professional, helpful & responsive. The food was excellent and we received compliments from many of our guests. The reception ballroom was beautiful & everyone at SanTan Elegante was very accommodating. They even moved our wedding up a week when we ran into a scheduling conflict with my husband's school schedule. I would highly recommend this venue!
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    Chrissy Sent on 08/03/2011
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    The San Tan Elegante was everything I expected and more!! And if you can, work with April, she is awesome!! I enjoyed every minute of my wedding and reception, it was absolutely perfect!
  • A
    Amber Sent on 06/15/2013
    4.9 out of 5 rating
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    We got married here in December of 2012 and had an amazing experience. We worked with April and she was awesome!!! Very helpful, always responded to all of my questions and emails. They had a vendor package that helped us with our budget. All of our guests had a blast at the wedding, it was such a great day/night and April was there to make sure everything went perfectly. We were very happy with our choice of venue and would do it all over again!
  • User1402805 Sent on 10/26/2013
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    April was great. We loved the venue. April was very flexible and did whatever she could to make our day easy and memorable.
  • User6256843 Sent on 05/30/2014
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    Had a great time and the staff was very nice.
  • S
    Sherrie Sent on 11/13/2021
    3.8 out of 5 rating
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    We had the best experience for our wedding adventure

    Heather was amazing from before we booked the venue, until after our wedding…. She went above and beyond, she was super nice, always respectful. Would would use them for any other events we would have in the near future.
  • User6256853 Sent on 09/28/2015
    3.7 out of 5 rating
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    If your flexible and go with the flow this venue will work for you. The food was hot, even if they ran out of children dishes. The staff was approachable and accommodating.
  • User2623087 Sent on 05/26/2016
    2.3 out of 5 rating
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    Read a lot of really great reviews prior to choosing this venue, so we had high hopes for this! Before getting into the negative, it's worth noting that April Warner was an absolute pleasure to work with and definitely knows what she's doing with regard to planning a reception. When April was present (until about dinner-time) things ran flawlessly.

    Unfortunately, we ran into roughly 16 signifiant issues ranging from rude waiters to a disruptive event next door to ours. These issues made our reception very cumbersome to host. Many of the issues we presented to April (and her bosses) were issues that showed a lack of communication. As a result, we asked for a refund of 25% of our $7k bill. In return, April and her bosses scheduled a call with us to review each of our issues (in depth) and provided explanations and, in some cases, excuses for the issues.

    I've planned many events, many much larger than my wedding reception, and the amount of issues we encountered was significant. That said, after this long conversation, they agreed to provide us with a 10% refund, as they felt that they fulfilled their part of the contract. While April was great and the venue is beautiful, I couldn't recommend this place to anyone in need of a smoothly running event.
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