Embassy Suites by Hilton Dorado del Mar Beach Resort Reviews

Everyone was wonderful… the staff was very accommodating…

We had a wonderful experience with the Embassy Suites Resort in Dorado. The coordinator we worked with, Coralys Hernandez, was incredibly responsive and helpful - especially as we were planning our wedding from thousands of miles away. My guests that stayed at the resort reported having a wonderful, relaxing time. The food was AMAZING and one of the best moments. Every staff member we interacted with was so kind, welcoming, and helpful. The staff truly went above and beyond to accommodate my disability needs and made it such a memorable and comfortable experience. This venue is beautiful, pricing is reasonable - you get a lot of bang for your buck with the wedding pricing packages they offer. 5 stars, 10/10, definitely recommend this venue!

I had my wedding in another venue but my party stayed at your hotel. The reservations and sales representatives were very flexible and considerate. They made anything to to help me and my party. Thanks a lot. I will be recomending thishotel.

They did a beautiful job, everything went beautifully! From the planning stage to the check out!

The experience was great the hotel staff are all very nice respectful and they worked well with all my vendors and Weddings Coordinator. The food was delicious everyone of my guest complimented the food from catering to the restaurant in the Hotel. The Catering Manager Zaira Feliberty is a pleasure to work with very understanding. She made my day extra special.

Absolutely AMAZING staff & facility! I can't say enough good things about this place. From the Bartenders to the Valet the staff went above and beyond to make our stay magical and the best trip ever! Thank you so much for everything!

I wanted to let you know how extremely happy my husband and I were upon our June 19th through the 22nd stay. We celebrated our 25th Wedding Anniversary at the Embassy in the Terraza. Myrna took care of me during the contract stages and she was always pleasant and accommodating. Aileen took over and she as well was friendly, reassuring and helped through all of my plans. Because I am not in Puerto Rico, I was very nervous, but Aileen took care of everything and our event was beautiful. Aileen made me feel relaxed when I was nervous and so far away in Illinois. Thank you to your staff for making our anniversary so pleasant and beautiful.

My husband and I decided to renew our vows and then have the romantic dinner on the beach afterwards and I have to say from the beginning it was a delight to deal with Myrna. She made sure that all my questions were answered and that everything I wanted would happen.

You guys made my wedding amazing. . See you for our ten year anniversary

Servicio Excelente muy poco que mejorar

La calidad del servicio hospitalario fue muy profesional y atentos. La comunicacion por correo electronico un poco lento, pero estando en el hotel fueron muy detallistas y de alta supervision. El area dentro del hotel donde tuvimos la ceremonia era muy bonita, acogedora y de buen mantenimiento. El servicio del banquet fue muy servicial y organizado. La supervicion estuvieron atentos, todo el tiempo a nuestra orden y nos dieron recomendaciones para que el evento pasara sin problemas. El unico pequeño inconveniente para nuestros invitados fue que el Casino estaba cerrado y no nos informaron antes del evento.

I had my destination wedding here and I came from Virginia, U.S. I have a lot of PROS and CONS to say about this venue.
Let's start with the PROS:

1. The cost per person and open bar is budget friendly.
2. I communicated initially with Myrna then I got handed over to Vanessa, both who were soo responsive throughout the 3 month process of my planning.
3. They do have good customer service. For example, there was a miscommunication about the Entrées they offer versus how many options my guests will have. We came up with a compromise and they accommodated my requests.
4. Embassy Suites is attached to Aquarius Vacation Club, which is a cheaper option for your guests in terms of hotel room prices. They both share they same amenities such as the pool area etc, so that was convenient.
5. I liked that they have a casino in the back for entertainment for your guests.
6. I like that they are only 30 minutes away from San Juan, and they are also not so crowded with tourists or spring breakers like San Juan. I had my wedding on Spring Break. Their location allowed my guests to conveniently take a taxi/uber to San Juan to party, but also relax away from too much tourists and lack of parking in San Juan.

CONS:
1. The biggest negative was that they did not follow the contract which states that the reception area (Galeria North) will be ready for decorations by 8am on my wedding day. My wedding ceremony was not until 4pm, but I needed the reception area to already have linens on the tables so my family and I can decorate at 8am. I actually showed up at 9am to give them more time. But when I showed up, Carlos who I believe is the assistant manager was not even aware of the contract for that day, and he had a hard time contacting Vanessa, who is my main contact for the wedding who is the one who reassured me that the reception will be ready by 8am. Instead, Carlos informed me that Vanessa is not scheduled to come to work until 12pm. This ruined my wedding day timeline. Vanessa ended up coming in to work at 10am, and I instructed her what needs to be done ( even though this was already discussed multiple times prior to wedding day). Instead of Vanessa getting things done, she then later on introduces me to a new lady who I am supposed to give the same instructions again since Vanessa did not explain anything to this new lady. This whole thing was such unnecessary stress on my wedding day.

2. Rehearsal: Vanessa also reassured me that someone will be there at Embassy Suites who will greet me at rehearsal (day before the wedding day) and show me around Embassy Suites. There was no one. Luckily, my wedding coordinator has already been to Embassy Suites before, so she was the one who gave me a tour.

3. You have to pay for parking $12-$14 daily whether or not you are staying at the hotel


4. The beach where you can have your beach ceremony isn't private. So you will possibly have sunbathers next to you during the ceremony. The sunbathers on my wedding day refused to move away. So you can see them in the background of my photos smh.

5. There is no privacy when the bride walks towards the beach or the wedding ceremony area. You have to walk through where the pool is, where everyone else is wearing bathing suite relaxing, while you are in your wedding dress.

6. Embassy Suites asked me to sign some papers in the middle of my reception after I had already consumed alcohol. That process should change given that no one should be asked to sign anything when you have been drinking. Smh.

In the end, we still had a great time at the wedding. While the hotel rooms are on the pricey side, the wedding cost itself I feel as budget friendly. If they can be more on top of their game and actually follow through the contract, then I would recommend them.

We were a bit reluctant to book the hotel after reading the reviews but we were looking for a budget friendly hotel and this fit the bill. The lobby bar service treated my obnoxious family and friends so well and even seemed to enjoy seeing them....all day LOL. Our rooms were clean and they offered breakfast which wasn't great but it wasn't horrible either. We would definitely come back!

My cousin's wedding was hosted in this hotel. Our catering coordinator ended up being Cecilia, and she was such a doll. I do think that the amount they charge per person is perfect, the drinks were awesome, the food was delicious (we chose filet mignon as our entree), and the personnel was very attentive. The ceremony space wasn't the most secluded space, so pretty much everybody at the pool saw our ceremony. But if you see our pictures, you can see how beautiful everything looked with the beach and our decorations in the backdrop. I had a really positive experience there. Heck, the power even went out ten minutes before the wedding, but the backup generator kicked in only seconds after, with no major hiccups. I definitely recommend hosting your reception here.

I got married last year on 9/11, and my wedding was scheduled to be on the beach unfortunately the weather did not cooperate. A decision had to be made quickly and the hotel was able to accommodate my wedding guest of 80 people by setting up in the hotels atrium lobby. It turned out great, because my entrance was very special with me coming down the elevator and all my guest looking at me. Mostly all of my guest stayed at the hotel, and it felt like a party every time we got together at the pool or bar area. I do wish my reception was at the hotel. I wish I had done more research on the hotel. The experience was so great we are actually celebrating our anniversary at the same hotel this year. I look forward to a calm and relaxing honeymoon, since last year it was mostly about the wedding.

Althought the wedding was faboulous and both Brian and Andreina were great we did have a couple of hickups during the event... The rice served was not the one we chose during our tasting, none of my guest were able to sign my wedding sign in guest album because they lost my pen... (which by the way all together cost over 175.00 USD), I was called at 0300 AM on the night of the wedding to tell me that the pen was found? don't know why they couldn't wait until the next morning to do this and finally, there are 2 extra bottles that catering states we ordered but I know I didn't and unfortunately my husband can't remember.. not a problem if we did we will pay, but just a little dissapointed....

Beautiful location especially for the amount of the venue and its amenities. The management staff were very nice but not fully attentive and responsive to our questions and needs. The hotel staff and food were great. Nice location to have a wedding but be patient with the management staff as they take their time to get back to you.