Fairy Tale Tents & Events Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
19 Reviews
89% recommend it
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User1510441 Sent on 01/17/2014No issues at all. This company is very professional and friendly. The equipment was very good and clean. Everything turned out beautiful. I would highly recommend this company. -
User1298928 Sent on 08/23/2013Dear Fairy Tale Tents & Events,
I just wanted to write a review and thank you for the excellent customer service. Julie, Donna & Heather thank you for your patience and all of the over time you had put into planning my event! The tent could not have been more beautiful as well as the silver chairs, unique table coverings and not to mention the fabric we chose for the inside ceiling of the tent. It was Stunning!!!
Your crew on the set up date was nothing other than polite, and very helpful on that Hot day!
I am very happy I chose your company to create my vision on my wedding day!
Thanks again!
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User1343090 Sent on 09/23/2013
I must begin by saying Thank You for all your help in making our wedding the most spectacular experience! It always seems overwhelming when preparing to plan for an event of this magnitude, but your company made the entire process smooth and easy. The staff members; Julie, Tony, Dan, the boys, and the wait staff were all extremely professional, courteous, and of the highest quality. The explanation of the design and tent selection was clear and precise, and the final product did not disappoint in any way.
On the Thursday before the Saturday wedding, the men arrive early and worked tirelessly to install the tents, tables, chairs, linens, and any other equipment necessary for total success. They then returned on Friday to finish up any modifications and install the high quality bathroom facilities and sinks. It truly was a fairy tale on the lawn. On the day of the wedding, the bartenders and servers professionalism was impeccable. They never quit, assisted in every way, and might have even enjoyed themselves.
Whenever you embark on an adventure this big, it is necessary to have a company like Fairy Tale tents to assist you along the way. Not only do they provide the external structures, but they go above and beyond to ensure excellence of product and dynamics throughout the weekend.
Thank you for making our special day the greatest it could possibly be!
Mr. & Mrs. Chad Edward Mozden -
User1233810 Sent on 07/09/2013We had a backyard wedding & went with Fairytale. Jillian came over, we discussed everything we could rent (lighting, linens, tents, etc.) We initially thought she was awesome. We also thought by agreeing & saying that we wanted to rent something meant that is was going to be there the day of the wedding, which was not the case. We had a 2nd meeting w/ her a few mos. before where we talked about linens more in depth & also picked out the colors. That too I thought would be there that day because we had ordered them. The Wed before the wedding they came & set up the tents. The guys installing were great & the tents were BEAUTIFUL. Tony told my dad to cut the grass on Fri therefore they didn't install the dance floor but he told us how. When they left for the day I went under the tent to see the lighting. That’s when I realized some of it wasn't there. The canned lights that Jillian said were a "must have" at our first meeting weren't there. I called her & she made it seem like she had no idea what I was talking about but she did have them come back over & install them. After cutting the grass, we put the dance floor together. Once it was installed we realized that it was extremely unsafe. Each dance floor tile moved when walking on it. For $450 to rent this was absolutely ridiculous. When I tried to call them, no one answered. We had to go to Home Depot & spend about $100 on sheets of plywood to put under the dance floor so it was usable. The morning of the wedding Tammy showed up & started getting everything ready. She realized that we didn't have any linen napkins, even though I requested to Jillian for them to be in Ivory. Also the sashes that were supposed to go around the bottom of the high top tables that I picked out weren't there. When working with this company make sure to be precise when giving your order. 2 days before your wedding when things don't show up it is an added stress you really don't need.Tammy Moccio(style.lish.events@gmail.com)She is amazing
Fairy Tale Tents & Events's reply:
Hello,
I must first start off by saying the set up for your wedding reception was absolutely gorgeous. When Tammy had called me to say that the napkins were not ordered I quickly pulled your file and they were not on the invoice that was signed at the completion of the installation. What this meant is that all the rental items requested by my company were at your location. I immediately tried to call a few different linen vendors but, unfortunately it was to late in the afternoon so I took it upon myself to go out and buy the napkins for you, which I did not charge you for. When I arrived with the napkins I noticed the 20x20 tent with the upgraded bars I gave you at no charge because I thought it would look stunning with the layout that was chosen. I stayed with Tammy to then set up all place settings on each table to ensure each guest had a napkin. When I was under the tent I thought the string lighting and the can lights were beautiful! Had the can lights been on the contract that was signed off on we would of had them installed directly after hanging the string lighting. When the call was received about wanting to add the can lights Tony was at your location for a second time, in the same day, in less than one hour to install them on Wednesday. I felt this was excellent customer service. I was unaware of any issues with the dance floor. If my crew were allowed to set it up on the installation date, I feel there would not have been an issue however, I believe the gentleman of the household requested that we not install the dance floor because he wanted to cut the grass on Friday, the day before the wedding. Typically we have to shim the dance floor and perhaps bring out plastic sub flooring that goes underneath the dance floor depending on the level of the land. I do apologize for any miscommunication with Jillian, she is no longer with my company. I always feel it is a rule of thumb to go over the invoice with each bride the day before arrival for set up to ensure all rental items are on the contract that are expected to in place.
Over all I must say I enjoyed being a part of the set up on your special day and it looked fabulous!
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User1607730 Sent on 05/05/2014My name is Nicole, my husband, mother and I have had a ongoing and awful experience with Fairy Tale from my wedding in September to their continuing efforts to remove my reviews of my wedding event . In my option, the professionalism and customer service skills of the owner and manager are lacking, I felt that the ignorance of the crew, and outsourcing of waitstaff & bartenders were extremely dissapointing.
Fairy Tale Tents & Events's reply:
I chose the right to dispute the prior reviews due to inadequate statements that were made within the opinion. I chose to protect the integrity of the company and my employees. I am truly sorry that you were not satisfied with the servers. This was never mentioned to us. Typically the staff does not receive gratuity if they did not provide the service they were hired for. Both the D.O.C. and staff were given gratuities that are not mandatory and completely up to the customers discretion. We have worked closely with the company that provided the staff for years and have not had an issue in the past. Outsourcing the staff should not have been a surprise, your planner was aware of this. I feel my staff, crew, and management went above and beyond for your event. I am truly sorry that you feel we deserve 0 stars. I have had Brides for 2014 and 2015 wanting your exact same set up from photos of your event. I thank you for the opportunity for letting us be a part of such a BEAUTIFUL set up!! (viewers please see album entitled "Gateway to an Enchanted Forest! at our storefront) Thank you for your thoughts and I wish you all the best in the present and future!
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