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Weddings

First Choice Limousine Reviews

First Choice Limousine

First Choice Limousine

Lunenburg, MA
4.5 out of 5 rating, 17 Reviews
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Reviews

4.5 out of 5 rating
17 Reviews
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    4.5 out of 5 rating
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  • Value
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  • Flexibility
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82% Recommended by couples

Awards

17
WeddingWire Couples' Choice Awards 2016 Winner
  • Cheri
    Cheri C. Sent on 11/15/2020
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    Attentive helpful kind on time

    I thank you for making my day that much more special loved my driver and the stories he told of working for 30 plus years thanks again!
  • Mikayla
    Mikayla P. Sent on 11/17/2020
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    Beautiful limo

    The limo we had bringing us to the ceremony and the reception was beautiful. The driver was very sweet! Had the red carpet service. Had some celebratory champagne on the way to the reception.
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    Linda G. Sent on 10/20/2019
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    Awesome service!

    Many thanks to First Choice Limousine customer service reps Kristen and Beth for organizing a 25-passenger limo bus as well as a 14-passenger van to transport the wedding party and guests between the hotel, chapel, and country club reception. Everything went totally smoothly, and the driver of the limo bus, Dennis, was flexible, professional, and could not have been more helpful. Kudos to all!
  • illustration stars

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  • T
    Tamara Sent on 10/22/2018
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    Perfection!

    Hired them for my wedding on 8.18.18 and got the Hummer H3. Working with them was very flexible and smooth, worked with them via the phone and emails only, I made many changes due to the weather and they were just as smooth and nice and made the whole process easy for us. The driver was well dress, great attitude, happy face and very professional. The Limo was absolutely STUNNING inside and out, the lights, the music system, the atmosphere, the cleanness, the champagne and the glass, everything was beautiful and perfect. So happy that we hired them and would definitely recommend them to anyone who's looking for great options and service. THANK YOU for making our experience great!
  • C
    Caitlyn Sent on 12/21/2016
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    First Choice Limousine gets 5 stars all around! Professional, easy going, flexible, and great service. We were blown away with how awesome our chauffeur was.
  • User2489455 Sent on 12/31/2015
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    First choice limousines should be just that, the first and only choice! Dan was fantastic very flexible and accommodating, I highly recommend them for your wedding or any events. The red carpet serice and experience on our wedding day from our amazing driver Dennis was flawless. The best service ever! He was so funny and helpful it helped bring my stress level down and calm my nerves before walking down the Isle :) I will be booking all my events with Dan and requesting Dennis go forward!
  • User2489516 Sent on 12/31/2015
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    First Choice Limousine was absolutely fantastic and I would recommend them to my closest friends and family. They arrived right on schedule and the driver was more than I could have asked for. He professionally guided me from the minute he greeted me at my house until the time he brought us to our final destination. I will most certainly use them for all my future transportation needs.
  • User2476922 Sent on 12/21/2015
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    Dennis was great. Couldn't have done a better job. Would recommend to anyone.
  • User2490242 Sent on 01/01/2016
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    Wonderful friendly and professional service
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    Lynsie Sent on 12/16/2015
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    Highly recommend. We used them for our wedding and we were so pleased. They were on time, professional and caring.
  • User2489449 Sent on 12/31/2015
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    Best thing I ever did for our $200000 wedding very very professional and great vehicles and drivers
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    Danielle Sent on 11/29/2015
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    Absolutely PERFECT! First Choice Limousine was excellent to work with over the phone. They were incredibly flexible, and it was very easy to arrange our wedding transportation with them over the phone. It was also a great value! Very affordable. We rented the 25 passenger party bus to take our guests to-and-from the hotel, church, and reception hall. The driver was super friendly, very accommodating, and he went above-and-beyond to make our wedding day easy and fun for everybody. The Party Bus was really nice also, and it was in good shape. It looked brand new. We are so glad we want with First Choice Limo for our wedding transportation.
  • User2489397 Sent on 12/31/2015
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    Our driver was extremely wonderful and professional. We had several inches of snow on the ground and he was still able to get us from the hotel, to the church, and back for the reception safely and on time. He was attentive to us and helpful with the wedding party, especially helping my wife to leave the church in a snowstorm and protect her dress! The driver was also able to work well with the photographer who wanted some pictures in and outside of the limousine. The next day we had the same driver pick us up at the hotel and drive us to the airport for our honeymoon. We were very happy with and felt very comfortable using First Choice Limousine.
  • K
    Kim Sent on 12/31/2015
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    We had a great experience with First Choice Limousine!! We rented a 20 passenger Hummer limousine and a Rolls Royce! We asked to change locations and timing at the last minute and both the dispatcher and drivers were super flexible and very professional!!
  • User2582891 Sent on 04/20/2016
    4.6 out of 5 rating
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    We used First Choice since they were a great value and we only needed a town car to take my wife and I from the church to the reception venue. Car was clean, and the driver was very nice. The only issues we had were, the car was late picking us up because of a accident and the driver was telling us he wasn't feeling well. Who wants to hear that when your in a town car and you have a two week honeymoon coming up. Being late actually was a great thing for us as we got to sit and enjoy time alone in the church as everyone else went on to the reception. People don't value that time enough. We were able to sit, holding hands and reflecting on what just happened. It was great. Even with those two things I would still recommend them.
  • E
    Emelie P. Sent on 05/04/2022
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    First Choice, more like never again, even if it was the LAST choice

    First Choice Limousine, will now not even be my LAST Choice… We had booked a limo for a bachelorette party, Stan our driver showed up late to pick up us, the back of the WRONG Limo was only blowing HEAT and no radio or Bluetooth in the back… Stan took 45 min to figure out how to “fix” it, well after 45 min, we finally convinced him to just turn it off, as we were now going to be an hour late for our reservations. Stan asked us for help backing out of the driveway, and asked the girls to let him know when it was safe, despite saying it wasn’t he started to go anyways. Eventually we got on the road, but Stan pulled off the road to ensure he had the correct directions. Stan was not a safe driver, talked on his flip phone the entire time, swearing up a storm, swerving up a storm, hitting rumble strips, and having the white lines under the the limo, numerous people beeped at us on our way there. After numerous members of our bridal party refused to get back in the limo with Stan again, we called the company. Kristin was very genuine, and was going to work something out, however the negative experience ruined the evening for the bachelorette night out and many wished to just go home. An Uber was ordered and took half of the bachelorette party home, the other half called Stan to come pick us up, as we could not wait until 12:30 for the other driver the company arranged for to pick us up. Stan answered the phone with “what’s the issue, I heard you called the office” in a very angry and unprofessional manner. Stan only wanted to “talk to the bride to be” which was not going to happen, as she had already got in an Uber to return to the home. Stan picked us up, took his bow tie off, shirt untucked, and was very frustrated with us. He did not use his phone on the way back, however did swerve and got us into a near head on collision, where the car going the other direction had to drive off the road and laid on their horn. Needless to say we were glad to be back, alive much earlier than expected.

    After talking with the company, explaining all that had happened, they were not following thru with their end of the communication. In the end, they issued a small portion of the cost as a refund.

    This is quite disappointing, near death experiences, unprofessional behavior, the wrong limo, Limo that only blew heat and no radio/Bluetooth, and lack of the company for making it right.
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    Bianca Sent on 10/26/2018
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    Terrible experience and terrible customer service- DO NOT RECOMMEND!

    Booking First Choice Limousine was the BIGGEST mistake I made for my wedding on 08/11/18. It’s taken me a few months to finally write a review because I am still awe struck at the terrible customer service from the woman at the office and the male who Is the the owner. I will start by saying that my experience with this company didn’t start out bad as I called the week of my wedding to book their services and thankfully they were able to offer me two 10 passenger limos on such short notice. I paid $400 deposit ($200 for each limo) and explained to the woman over the phone that the reason I needed the limos last minute was because we chose to do “first looks” last minute at a location 15 minutes away from my venue and I wanted the limos to transport my husband and I as well as our bridal party! Here’s where things with this company took a turn for the worse. FOUR days before my wedding I called the office because I needed to give them a final payment. Prior to submitting a payment I explained to the woman on the phone that the weather was currently calling for rain and that if it rains I would no longer need the limos as “first look” photos outdoors before my ceremony would no longer be an appropriate option. She suggested I called back closer to the wedding for the final payment so that we could “keep our eye on the weather”. So I called back two days later and now TWO DAYS before my wedding. I told her the same thing I told her two days prior, that the weekend was still showing on and off rain so she told me she would have the owner call me regarding this situation because at this point she made it a point to tell me that “they cannot hold up two limos for me if I don’t end up using them (if it rains) because then the company would be losing out on another job that actually needs them”. You could imagine how surprised and upset I was to hear a limo company basically tell me that they didn’t care if it was my wedding day. I have no control over the weather otherwise it would not have rained, and this is what I said to the owner when he called me the NIGHT OF MY REHEARSAL DINNER (night before the wedding). I was sure that when speaking with the owner he would have been more understandable about my situation than his office staff was because after all he is the owner and it should be about top quality customer care. He was the same if not worse than the office staff. The entire time speaking to him and explaining to him that I can’t control the weather forecast, he just kept telling me “well I can’t hire drivers for your event if you’re going to have to cancel because the drivers will need to get paid and we are going to lose out on two limos we could be using elsewhere”. This company was more worried about making money on these two limos than they were understandable about the situation they were now putting myself, my husband, and our bridal party in. During rehearsal as the coordinator, my parents, and bridal party could see the look on my face while in the phone with the owner, my husband finally came up to me and said just cancel the limos if they are so worried about our situation. So I told the owner to cancel the limos and hung up so that I could actually pay attention to my rehearsal. If the rain in fact held off the morning of our wedding, plans to do a “first look” session off site would have been ruined because this company would not be flexible. I lost $400 to this company because they would not return my deposits to me even though canceling the services was not a choice I wanted to make but a choice this company forced me to make because they were more worried about the money they were going to lose if I didn’t cancel. I would NOT recommend them. I should NOT have worried about anything the night leading to my wedding but this company certainly left a very bad impression on me. DO NOT HIRE THEM!!!
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