Five Star Wedding Gown Specialists - gown care Reviews
Five Star Wedding Gown Specialists - gown care
San Antonio, TXReviews
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Awards
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Cecilia A. Sent on 12/29/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best experience ever
Very professional and on time
Every one was very nice and helpfulVery professional and on time
Every one was very nice and helpful -
Quality of service
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Dawn A. Sent on 04/16/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
22yr old Restoration!
I can not express how overwhelmed with gratitude I was when my 22yr old wedding dress was placed before me COMPLETELY restored! I was crushed when I went to retrieve it for our daughters wedding only to find It hadn’t been properly cleaned before going to storage… Five Star Wedding Specialists truly are the experts and went beyond my expectations!!
Thank you for making it possible for our families memories with this dress to be generational!I can not express how overwhelmed with gratitude I was when my 22yr old wedding dress was placed before me COMPLETELY restored! I was crushed when I went to retrieve it for our daughters wedding only to find It hadn’t been properly cleaned before going to storage… Five Star Wedding Specialists truly are the experts and went beyond my expectations!!
Thank you for making it possible for our families memories with this dress to be generational! -
Quality of service
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Jacqueline K. Sent on 04/06/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great service and quality work
I was referred to Five Star Wedding Gown Cleaners and very thankful I took my wedding dress there to be cleaned and altered. The staff is extremely professional, organized and made sure the right look was achieved. My dress was off the rack and had some wear and tear to parts of it yet when I picked it up after cleaning there was no trace of any of that. Highly recommend!I was referred to Five Star Wedding Gown Cleaners and very thankful I took my wedding dress there to be cleaned and altered. The staff is extremely professional, organized and made sure the right look was achieved. My dress was off the rack and had some wear and tear to parts of it yet when I picked it up after cleaning there was no trace of any of that. Highly recommend!Five Star Wedding Gown Specialists - gown care's reply:
You're the best Jacqueline! 🤍🥂
Thank you so much for your kind words! We're thrilled that you had a wonderful experience with us at Five Star Wedding Gown Specialists. Making sure our clients' dresses look perfect is our top priority, and we're glad we could exceed your expectations. We truly appreciate your recommendation! -
Quality of service
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Nina V. Sent on 03/30/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Kind, quick, caring
Such a wonderful experience with very caring and kind staff. I was surprised at the turn around time, which helped me feel less stress. Highly recommend. Marissa was great!Such a wonderful experience with very caring and kind staff. I was surprised at the turn around time, which helped me feel less stress. Highly recommend. Marissa was great!Five Star Wedding Gown Specialists - gown care's reply:
Hi Nina,
Thank you for your kind words! It was my pleasure to assist you, and I'm delighted to hear that you had a wonderful experience with us. If you ever need anything in the future, feel free to reach out. Take care! -
Quality of service
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Kryzta C. Sent on 03/02/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Highly recommend their service! They are so talented!
I am impressed by the quality of services. My gown looks as good as new. And they restored my 51-year-old (14ft) family heirloom viel which holds so much sentimental value. Thank you!I am impressed by the quality of services. My gown looks as good as new. And they restored my 51-year-old (14ft) family heirloom viel which holds so much sentimental value. Thank you! -
Quality of service
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Margaret B. Sent on 03/07/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Look no further!
Brides, look no further!! COMPASSIONATE, professional seamstresses! Steaming offered too!! My daughter’s dress is perfect!!Brides, look no further!! COMPASSIONATE, professional seamstresses! Steaming offered too!! My daughter’s dress is perfect!!Five Star Wedding Gown Specialists - gown care's reply:
Margaret, your kind words mean the world to us! We're overjoyed to hear that you found our services compassionate and professional. It was our pleasure to ensure your daughter's dress was perfect for her special day. Thank you for trusting us with such an important task. If you ever need anything in the future, please don't hesitate to reach out. -
Quality of service
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Nancy Sent on 02/16/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great expirance
Fantastic service, I was worry about my gown getting wrinkle since I had to fly with it. They took care of it and it such a good experience. Great staff.Fantastic service, I was worry about my gown getting wrinkle since I had to fly with it. They took care of it and it such a good experience. Great staff.Five Star Wedding Gown Specialists - gown care's reply:
Krysta, your glowing review warms our hearts! We're thrilled to hear that you were impressed by our services and the restoration of your cherished family heirloom veil. It's truly an honor to be entrusted with such a precious piece of history. Thank you for recommending us and for allowing us to be a part of your special moments. We appreciate you! -
Quality of service
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Afrika S. Sent on 12/29/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Experience!
Please use this service. My vintage wedding dress looks brand new! They made me feel extra special on my wedding day! 100% recommendPlease use this service. My vintage wedding dress looks brand new! They made me feel extra special on my wedding day! 100% recommend -
Quality of service
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Tracy Sent on 11/30/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding dress alterations
Thank you so much for taking care of us! The alterations were done perfectly.Thank you so much for taking care of us! The alterations were done perfectly. -
Quality of service
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Catherine N. Sent on 10/21/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing service
From start to finish everything was easy.
The alterations went quickly.
Scheduling was as easy as calling.From start to finish everything was easy.
The alterations went quickly.
Scheduling was as easy as calling. -
Quality of service
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Mary S. Sent on 10/30/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Flexible, accommodating, and patient
So helpful if we had to come a little earlier or later they accommodate us. Also very patient with me in assisting with instructions on how to pull the bustle up. Kind and patient appreciate very much.So helpful if we had to come a little earlier or later they accommodate us. Also very patient with me in assisting with instructions on how to pull the bustle up. Kind and patient appreciate very much. -
Quality of service
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Miranda C. Sent on 10/07/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent beyond words
I had a wonderful experience from start to finish! I knew nothing about weddings or dresses at the beginning of this journey. The staff helped me every step of the way and truly want what makes the bride happy. They’re professional, very informative with questions, and kind with their words. I trusted them and the results were beyond words, my dress came out gorgeous! I can’t thank them enough for helping me with such an important process of having a wedding!I had a wonderful experience from start to finish! I knew nothing about weddings or dresses at the beginning of this journey. The staff helped me every step of the way and truly want what makes the bride happy. They’re professional, very informative with questions, and kind with their words. I trusted them and the results were beyond words, my dress came out gorgeous! I can’t thank them enough for helping me with such an important process of having a wedding! -
Quality of service
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Anner H. Sent on 10/09/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dress pressing
Very kind and prompt with seevicesVery kind and prompt with seevices -
Quality of service
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Deanne M. Sent on 10/04/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very happy customer
I want to thank Marissa and her wonderful co-workers for helping me through this time to get our restoration done. Restoring my mom and dad's wedding ring pillow from a piece of my mother's wedding dress and working around the original flowers came out looking fantastic. Helped restore her vail to look as bright and beautiful as my mother wore on her wedding day. My daughter will be able to wear a part of her belated grandmother at her wedding this coming weekend. Also did a great job helping me fit comfortably in my dress as well modifying where it was needed. I am so fortunate to have come across Five Star wedding gown specialty they are to be trusted and worth every penny. Thank you all so much!💖I want to thank Marissa and her wonderful co-workers for helping me through this time to get our restoration done. Restoring my mom and dad's wedding ring pillow from a piece of my mother's wedding dress and working around the original flowers came out looking fantastic. Helped restore her vail to look as bright and beautiful as my mother wore on her wedding day. My daughter will be able to wear a part of her belated grandmother at her wedding this coming weekend. Also did a great job helping me fit comfortably in my dress as well modifying where it was needed. I am so fortunate to have come across Five Star wedding gown specialty they are to be trusted and worth every penny. Thank you all so much!💖 -
Quality of service
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Brittney C. Sent on 10/04/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best of the best
Five Star Wedding Gown Specialists provide excellent and personalable service. I have been using them for almost 20 years, always pleased with their work. They have altered, cleaned, perserved and fixed everything from my wedding dress to ballroom gowns. Thank you Five Star Wedding Gown Specialists for taking good care of me. You are true to your name.Five Star Wedding Gown Specialists provide excellent and personalable service. I have been using them for almost 20 years, always pleased with their work. They have altered, cleaned, perserved and fixed everything from my wedding dress to ballroom gowns. Thank you Five Star Wedding Gown Specialists for taking good care of me. You are true to your name. -
Quality of service
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Suzy C. Sent on 12/29/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Pressing In A Pinch
I do not live in the San Antonio area so needed to have my dress pressed. Their delivery service was incredibly helpful! Marissa and her team were amazing to work with. Highly recommend!I do not live in the San Antonio area so needed to have my dress pressed. Their delivery service was incredibly helpful! Marissa and her team were amazing to work with. Highly recommend! -
Quality of service
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Heather G. Sent on 06/29/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best of the best!
Talk about phenomenal customer service. From the moment I talked to Marissa on the phone, she solved all my problems and worries. Five Star Wedding Gown Specialist not only fixed our dresses but made the entire wedding. They took the time to make the gown even more beautiful than what we could have ever expected. They also completed our alterations that we needed for our bridal party dresses, pressed them for us as well. They treated us like family and I will always recommend them to any bride!!! Way to go girls! This is the spot!Talk about phenomenal customer service. From the moment I talked to Marissa on the phone, she solved all my problems and worries. Five Star Wedding Gown Specialist not only fixed our dresses but made the entire wedding. They took the time to make the gown even more beautiful than what we could have ever expected. They also completed our alterations that we needed for our bridal party dresses, pressed them for us as well. They treated us like family and I will always recommend them to any bride!!! Way to go girls! This is the spot! -
Quality of service
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Laurel Sent on 11/09/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Rest assured, they’re the best.
I cannot overstate what fantastic work they do here. I put my dress through the wringer on our wedding day, dragging it around outside through the dirt and oak pollen, spilling drinks on it, and the sweat…it is Texas after all. I brought them my dress with it being solid dark gray on the bottom and oak pollen embedded in multiple layers of tulle. I got my dress back today and it’s spotless. I have no idea how they do it, but I’m so glad I took it to them. They were upfront about cleaning costs and I felt like the value couldn’t be beat for the work that was done. I highly recommend them!I cannot overstate what fantastic work they do here. I put my dress through the wringer on our wedding day, dragging it around outside through the dirt and oak pollen, spilling drinks on it, and the sweat…it is Texas after all. I brought them my dress with it being solid dark gray on the bottom and oak pollen embedded in multiple layers of tulle. I got my dress back today and it’s spotless. I have no idea how they do it, but I’m so glad I took it to them. They were upfront about cleaning costs and I felt like the value couldn’t be beat for the work that was done. I highly recommend them! -
Quality of service
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Brenda E. Sent on 11/01/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding dress preservation
Wonderful experience and so helpful!Wonderful experience and so helpful! -
Quality of service
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Leesa M. Sent on 09/15/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfection
They did an amazing job with my dress. Tailored it perfectly to my body. Very flexible and reasonable pricing. Very professional.They did an amazing job with my dress. Tailored it perfectly to my body. Very flexible and reasonable pricing. Very professional.Five Star Wedding Gown Specialists - gown care's reply:
Thank you Leesa, you were a fabulous bride to work with! We wish you a lifetime of love and happiness. Congratulations!!! -
Quality of service
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Olivia D. Sent on 11/11/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Always Amazing!!!!!
We have been working with Marissa and Veronica for years and they always have the most amazing service! Please go see them for cleanings and gown preservation! We have always had a wonderful experience when we stop by!We have been working with Marissa and Veronica for years and they always have the most amazing service! Please go see them for cleanings and gown preservation! We have always had a wonderful experience when we stop by! -
Quality of service
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Catherine P. Sent on 07/22/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very Personal and Responsive
I called this vendor with only 4 weeks to go until my wedding date. Marissa and Veronica immediately set my appointment and made sure my gown was ready 3 days before my wedding. I felt as if I was their only customer; they treated me with such personal guidance and never seemed rushed. The seamstress is absolutely amazing!!! I will be sending her a special gift. Thank you!I called this vendor with only 4 weeks to go until my wedding date. Marissa and Veronica immediately set my appointment and made sure my gown was ready 3 days before my wedding. I felt as if I was their only customer; they treated me with such personal guidance and never seemed rushed. The seamstress is absolutely amazing!!! I will be sending her a special gift. Thank you! -
Quality of service
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Darla Sent on 07/23/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Awesome service
I'm a bride from Houston that had my wedding in Comfort and I needed my dress pressed. So I googled this place and they did an AMAZING job! My dress looked PERFECT! I will also be bringing my dress here to have it cleaned and preserved.I'm a bride from Houston that had my wedding in Comfort and I needed my dress pressed. So I googled this place and they did an AMAZING job! My dress looked PERFECT! I will also be bringing my dress here to have it cleaned and preserved. -
Quality of service
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Erin M. Sent on 10/24/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Emergency Deodorizing/Cleaning of Weddings Dresses
My daughter and her fiance's bridal gowns were altered (beautifully) in a shop where an animal died in the ceiling or a wall. The smell permeated both dresses such that they were unwearable. I brought them to Five Star on the recommendations of two other dry cleaners in town -with the wedding less than two weeks away. They washed, deodorized and pressed both dresses, in time for us to have a smell test and do it all again if necessary before the wedding. The first time did the trick! We were in a state of high anxiety - and they reassured us, showed us their processes and did an excellent job! Life savers!My daughter and her fiance's bridal gowns were altered (beautifully) in a shop where an animal died in the ceiling or a wall. The smell permeated both dresses such that they were unwearable. I brought them to Five Star on the recommendations of two other dry cleaners in town -with the wedding less than two weeks away. They washed, deodorized and pressed both dresses, in time for us to have a smell test and do it all again if necessary before the wedding. The first time did the trick! We were in a state of high anxiety - and they reassured us, showed us their processes and did an excellent job! Life savers! -
Quality of service
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Andrea Sent on 09/12/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Thought I waited to long to get my wedding gown cleaned
I finally got around to looking at my gown this year and was shocked, It's been a few years since my wedding in 2019 and my gown had stains and discolored all over. I thought it was beyond help, to say I was upset was an understatement, My partner talked me in to calling around and finally the girls at Five Star gave me hope. Long story short my gown was cleaned and restored, it came out so good I could cry! Thank you to the staff at Five Star Wedding Gown for the excellent work.I finally got around to looking at my gown this year and was shocked, It's been a few years since my wedding in 2019 and my gown had stains and discolored all over. I thought it was beyond help, to say I was upset was an understatement, My partner talked me in to calling around and finally the girls at Five Star gave me hope. Long story short my gown was cleaned and restored, it came out so good I could cry! Thank you to the staff at Five Star Wedding Gown for the excellent work. -
Quality of service
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