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The Niagara Riverside Resort Reviews

The Niagara Riverside Resort

The Niagara Riverside Resort

Niagara Falls, NY
4.9 out of 5 rating, 26 Reviews
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Reviews

4.9 out of 5 rating
4.9 out of 5 rating
26 Reviews
98% recommend it
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    4.8 out of 5 rating
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    4.9 out of 5 rating
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    4.9 out of 5 rating
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Awards

26
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
  • Brittany
    Brittany S. Sent on 09/17/2022
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    Excellent experience with a great view for a great price!

    We chose the Niagara Riverside Resort by recommendation of a family friend. The experience was wonderful! Teresa made sure to check in with all of our needs and the chef personally met with us to go over our options and ensure everyone would be taken care of. The day of the wedding went smoothly because of the incredible service by the kitchen, service, and hotel staff. Our family raved about the venue and how classy the evening was. We were glad to have and provide such a great event on a reasonable budget! Thank you Niagara Riverside!

    The Niagara Riverside Resort's reply:

    Brittany it was such a pleasure working with you and being apart of your special day. Wishing you a long and happy marriage.
    Teresa Costello & Ashley Bossinger
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    Kelsey S. Sent on 11/11/2021
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    Great Wedding Venue with Awesome Chef

    My husband and I held our wedding ceremony and reception at the Niagara Riverside Resort and had the best experience. The hotel’s director of sales, Teresa, was a pleasure to work with and provided quick responses to many emails. The hotel’s executive chef, Kevin, accommodated our requests and guests' needs, and delivered awesome food. The event staff were all wonderful, taking great care of everyone, and paying special attention to us as the bride and groom (shout out to Alex the bartender).
  • Jomayra
    Jomayra Sent on 09/25/2019
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    Gorgeous view

    Met with Tia and she is very professional. Helped me on getting a budget set for the venue and customized menu. Made me feel comfortable and trusted that everything will be done how we love it. The venue is gorgeous with a view to the lake. My wedding is not until next year but I know it will be exactly how I want it to be.

    The Niagara Riverside Resort's reply:

    Thank you for your kind words Jomayra! I am excited to host your wedding!! You two are a great couple!
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  • Michelle
    Michelle M. Sent on 04/05/2019
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    Teresa Castillo is amazing. I am very excited to continue to work with her.

    So far it has been a great experience and looking forward to our wedding
  • Kelly
    Kelly C. Sent on 07/27/2021
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    great experience

    We had an amazing experience working with Teresa!! she was extremely helpful! everything was perfectly set up and planned! the food was great ,almost all of the staff was absolutely amazing, our guest loved the head waitress!!! we had a very minor complaint about the man overseeing the bar staff making a couple inappropriate comments but other than that I can not say enough for this venue and the staff!

    The Niagara Riverside Resort's reply:

    Kelly, it was wonderful working with the two of you on your big day. It was a beautiful wedding. When you have a moment, I would be interested in finding out more about any comment that may have been made that could have been deemed inappropriate.
    We strive to make every aspect of your day memorable in a good way. Please email me, when you are able. Thank you again Kelly.
  • MARTINA
    Martina J. Sent on 07/17/2021
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    The Venue is wonderful but Teresa Castillo is amazing!

    I would have to write a dissertation in order to express how wonderful everything about this venue! The venue is obviously beautiful and on the water, but the staff there really makes the place amazing! I worked with Teresa from the beginning of the planning process. She worked with me through all of the changes during Covid-19. She was flexible in her scheduling walkthroughs and tastings since I live out of state. Most importantly she helped keep me calm when I was stressing out about the weather. Even when I made last minute changes to my setup due to the weather She and Dave were very accommodating. The food was great ad we received several complements on it.
    The entire staff worked to make us our date great and it was!!
    I am so happy we choose Niagara Riverside Resort as our Venue!

    The Niagara Riverside Resort's reply:

    Martina, thank you for the wonderful comments. It was a beautiful day. When you come home to visit family, please stop in to say hi.
    Take care.
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    Amanda Sent on 01/24/2021
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    AMAZING from day 1 til our wedding!

    I cannot speak highly enough about Niagara Riverside Resort. Through this entire pandemic, we had nothing but the utmost professionalism and genuine care. We originally booked with Tia, but due to the pandemic, ended up with Teresa. The transition was seamless and Teresa and her staff all made sure that every detail was taken care of and that our wedding was just as amazing for 50 people as it would have been for 150 people. We were 100% thrilled with the venue, the location, and the service. Thank you!
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    Grace Sent on 11/05/2019
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    Amazing Wedding Experience From Start to End!

    We got married at the Four Points by Sheraton in July 2019, and has an AMAZING experience! Teresa was such a pleasure to work with!! We were planning the wedding from a distance as my husband and I live in Columbus, OH but my family lives in NY. Teresa was such a huge help coordinating, paid attention to detail and was very accommodating. She went above and beyond to make our wedding dreams come to life!

    We had our ceremony on the outside lawn by the Niagara River which was GORGEOUS. Following the ceremony we had the cocktail hour on the patio which our guests loved! The reception was in the main ballroom—everything went perfect and the food was delicious!

    The Niagara Riverside Resort's reply:

    Grace, thank you for your wonderful comments. It was a beautiful day and the two of you make a beautiful couple. Please stop back and see us when you come home to the Falls.
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    Nicole Sent on 06/11/2019
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    Great experience!

    This was a destination wedding for us, and Tia and Teresa made the whole process incredibly smooth and easy. The venue was beautiful, food was great. Every member of staff down to Mike at the front desk was VERY friendly and helpful. The hotel just got remodeled and looks amazing. Can't recommend this place enough. The only issue we ran into was that the treat bags we made for our guests were not handed out upon check in, so we asked for the box back and took them home. Everything else ran perfectly.

    The Niagara Riverside Resort's reply:

    Thank you Nicole & Will for your lovely review. My apologies about the welcome favors! I'm glad overall we were able to help make your wedding day special!!

    -Tia
  • Dakota
    Dakota Sent on 06/11/2019
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    Absolutely Perfect

    Such a beautiful venue with amazing staff! My wedding day and all the planning leading up to it went so smoothly and perfect! Teresa and Tia were outstanding and so helpful! Every little detail they added made my day just that more special

    The Niagara Riverside Resort's reply:

    Thank you for your kind review Dakota!! Thank you for allowing us to share your wedding day! I just posted some pictures of your wedding in our wedding wire profile. Check them out!
  • O
    Olga Sent on 04/02/2019
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    Fantastic Venue with a Great View

    I could not have picked a better venue. I had my rehearsal dinner, ceremony, reception, and a brunch at the Four Point Sheraton Niagara Falls and everything was fantastic. The food was great and the service was even better. The servers were professional and friendly. The view from the Upper Rapids room is beautiful and recently renovated.

    I had the pleasure of working with Theresa Erickson before she left and after that working with Teresa Costello and Tia Myles. The transition was seamless. I live in Michigan and the communication was great. I always got a response with 24 hours even if they were out of the office. I believe that Teresa and Tia went above and beyond their duties and they did it to make me feel comfortable. You really can't ask for anything more from a team when you’re trying to plan a wedding, especially planning one from out of town.

    The only thing disappointing was I did not get turned down service on the day of the wedding so I came back to disheveled room. Perhaps there was too much stuff everywhere but I requested my room be cleaned and new sheets on the bedding. I got new bedding but not clean towels. Additionally, the cleaning staff doesn't go back to check if you want room cleaned. The day after the wedding we had the do not disturb on the door but it was off the door by 10 AM as we left to go to the brunch we were hosting. I got back to the room around noon and the room was not cleaned. I went to go ask the housekeeper when I could expect the room cleaned and she told me due to the Do Not Disturb on the room earlier that morning the room wasn't on the list to get cleaned. In other hotels I have stayed in, the housekeeper goes back around to ensure the occupants really don't want housekeeping.

    The Niagara Riverside Resort's reply:

    Olga & Mike, it was a pleasure to work with you both! Thank you so much for allowing us to host your wedding here at the Four Points. Also, thank you for the lovely compliments as we do take satisfaction in going above and beyond for our guest. With that being said I have already set up a meeting with the head of housekeeping to ensure all guests that are staying over night receive the proper stay over cleaning services. Thank you again and if you are ever in the area please let us know!
  • G
    Gena Sent on 09/21/2018
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    My daughter's wedding was held last week and I couldn't have asked for a more perfect day. The room was just beautiful overlooking the water and the food was incredible. Everything ran so smoothly in the months/weeks/days prior to the wedding and most of that was due to Theresa Erickson who just handled every little detail with such professionalism. She is truly an amazing person and organizer. Everyone should have a Theresa to run their wedding. I also stayed at the hotel overnight and was very impressed with the entire staff. They were all beyond friendly and were so quick to comply to every little request. It is truly a great place for a wedding and I would highly recommend it.

    The Niagara Riverside Resort's reply:

    Gena, Thank you so much for your review!! I, as well as all of my staff truly appreciate it!
  • S
    Samantha Sent on 07/23/2018
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    I planned my friends Bridal shower here! Theresa Erickson was an amazing help!! She was great at responding to emails efficiently, and made sure I had everything I needed taken care of! I couldn’t have done this without her! All of the staff at Four Points are PHENOMENAL! Thanks again everyone!

    The Niagara Riverside Resort's reply:

    Sam,

    Thank you so much for your review! It was a pleasure helping you plan Nicole's shower!
  • Mrs. KyeBradley
    Shawntria Sent on 07/11/2017
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    I had my reception here on 7-7-2017. I worked with Theresa Erickson, who is absolutely amazing. We brought our things to be set up 2 days prior and gave her our vision and she nailed it with perfection. The food was amazing and the service was awesome. I would def be having more events here. Thank you Theresa, you def did an amazing job.
    Mr & Mrs Kyeron &Shawntria Bradley

    The Niagara Riverside Resort's reply:

    Shawntria and Kyeron, it was my pleasure to help you plan your special day!! It turned out absolutely beautiful!! I am so glad I had the chance to work with you both and hope to work with you on other events in the future!!
  • C
    Cristi Sent on 07/02/2017
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    We had to change our venue with a month to go due to a flood at our previous venue. We worked with Theresa Erickson and the transition was seamless. They honored our menu selections, did a tasting for us and honored the prices of the previous venue. We could not have been happier with how well they did with it all. We would highly recommend them as a venue, great spot on the water with delicious food and great service! Thanks again Theresa and Dave for making our day the greatest!
    Cristi & Bill Wedgwood

    The Niagara Riverside Resort's reply:

    Cristi,

    It was an absolute pleasure working with you and Bill on your special day! I am so glad that we could make your dreams come true!
  • L
    Leslie Sent on 04/26/2017
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    Everything was beautiful. The food was in abundance, the entrées were wonderful and large, but the hors d'oeurvres and the antipasto table was beyond expectations. The staff were terrific. We had 130 guest in the upper reception hall and there was tons of room for everyone to socialize and dance. We brought everything (centerpieces, favors, etc) to Theresa Erickson the day before and she had everything set to perfection well before the guest arrived.

    The Niagara Riverside Resort's reply:

    Leslie,
    Thank you so much for your review! It was a pleasure working with you on your daughters special day! I thoroughly enjoy what I do, and I am so pleased that we have exceeded your expectations!!
  • User2643890 Sent on 06/12/2016
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    Everything was perfect! Our food was delicious and there was great communication through out the entire planning process. The staff was friendly and professional and made it a point to make sure my husband and I were taken care of. Great venue with a great view!
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    Santina Sent on 12/04/2018
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    Absolutely Incredible

    Our day was perfect. People still talk about our wedding and it’s been 3 years since the big day! The team at Four Points is second to none! Highly recommend!
  • User2021042 Sent on 01/24/2015
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    The view of the Niagara River from the venue is gorgeous. Delicious food, great to work with and the hotel is newly renovated. Great choice for a venue!
  • User1577157 Sent on 04/06/2014
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    The restaurant was fantastic. The staff was amazing. Work with Teresa C and everything will go smoothly
  • User1368103 Sent on 10/07/2013
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    I would highly recommend the Four Points to future brides! Absolutely amazing service and food! The view is also unbeatable!
  • L
    Lina Sent on 08/11/2018
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    We had our Vows renewal at the Four Points Sheraton Niagara Falls, NY. The whole experience was wonderful and here is the main reasons why:
    1- the venue is very beautiful: we had the ceremony by the river outdoor and the reception in the indoor ballroom a few steps from it. It was very convenient and the scenery was gorgeous.
    2- we worked with Theresa Erickson who is the venu manager, she was very helpful in every aspect of the planning and the execution. She is very responsive to emails , and very organized , helping out with every detail. There was an issue with the chair vendor delivery and Theresa was on top of it and troubleshooted the problem seamlessly. This is a very important aspect of a wedding planning.
    3- the hotel is very accommodating for out of town guests, we had a large family reunion thanks to this event and we spent most of our time between the restaurant, the outdoor deck and the indoor pool. The staff were very nice throughout .
    4- the day of the event was a success , Theresa was present for most of it and didn’t leave until later that evening to ensure everything went right.
    5- the food was delicious and the service was impeccable. They were accommodating to different kinds of kids meal and last minutes meal substitutions. They also had extra plates and offered dinner to the photographer who was very appreciative and stayed longer to catch more precious moments .

    The Niagara Riverside Resort's reply:

    Lina,
    Thank you so much for your fabulous review! I enjoyed every step in helping you plan your vow renewal. I am glad you all such a fantastic time!
  • User1886475 Sent on 10/26/2014
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    We loved working with Theresa at Four Points. She was responsive and helpful with any and all of our requests!
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    Diane Sent on 06/08/2014
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    The view at this venue is absolutely breathtaking. We had a ton of out of town guests and they could not get over the location. The staff was wonderful the entire time. They were very accommodating to our needs. Theresa was a breeze to work with. She made sure everything was taken care of. They were very flexible to meet our needs. The food was delicious. We received so many compliments on the food, many saying it's the best food they have ever had at a wedding. Overall it was a wonderful experience, and you really can't beat the view.
  • D
    Dziana Sent on 01/22/2018
    4.7 out of 5 rating
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    Our wedding was September 10th 2017, and it was the best day of our lives! When we got engaged we looked at alot of venues and this was by far the best value we had seen. The venue itself is beautiful overlooking the water and the hall is updated and has plain colors so not matter what wedding colors your choose it will not clash. Our guests enjoyed taking a walk by the water after their meals and if made for a great background for wedding photos.We worked with Theresa Erickson, and she was amazing answering any questions i had and made sure our day went smoothly. They also have a wonderful menu to choose from, absolutely everything tasted fantastic at our food tasting and the day of, plus we were able to bring in our own sweets tables as both his and my family offered to bake. On the day of our wedding the servers took care all of our guests and made sure that the bridal table had plenty of refills (its also worth mentioning that they packed some leftovers for us in case we got hungry at the end of the day)
    Four points went above and beyond my expectations with great service and a wonderful hall.
    And to top it all off after a long day of celebrating we didn't have to worry about traveling to a separate location to spend the night, we had a complementary bridal suite right up the elevator. It was modern, clean room with all the amenities needed.
    I would definitely recommend this place to any couple, no matter how much your looking to spend!

    The Niagara Riverside Resort's reply:

    Dziana,
    Thank you so much for your amazing review! I absolutely loved planning your special day with you and Ruvim! Congratulations again!!
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