Gardencourt Reviews

Ms. Colleen,

Congratulations on your wedding!! Thank you for choosing Gardencourt. We are very happy we were able to help make your big day memorable! Also, we encourage you to share with us some of the special moments you captured through your photographs.

It was a absolute pleasure working with you both!

All my Best,
Trish Barr

Thank you.

Thank you.

Corinne,

Thank you for directing my attention to your recent experience at Gardencourt. It was a pleasure knowing that our beautiful venue met your expectations. However, we do want to extend our apologizes again for any miscommunication that occurred and let you know we appreciated your patience as we were transitioning a new employee. It is, of course our desire to serve all our patrons courteously and efficiently therefore, we hope it’s reassuring for you to know that we value your input and concerns and have taken steps to prevent these issues from occurring in the future.

In addition, you are correct Gardencourt does have a preferred caterer’s list that does consist of four local catering firms and they do reserve the right to cater all food/beverages served in the facility due to licensing, health department certification, liquor liability and insurance requirements. When our associate was asked by your fiancé what actions would be taken if on your wedding day you were to attempt to bring in your own food and/or caterer, our response was that we reserve the right to cancel the lease immediately upon the breach of any of the terms and conditions of our rental agreement. In addition, we stated that should Gardencourt and or its preferred caterer’s be unable to accommodate your needs you have the option to cancel your event up to ninety days (90) day’s prior to the event date and receive a full refund.

We are most interested and concerned about your satisfaction and hope that you will accept our apologies for any inconveniences caused to you.

Again, thank you.

Jennifer,

Thank you for your comments directing our attention to your recent experience. It is of the utmost importance to us that we serve all patrons courteously and efficiently. When we fall down on the job we like to know about it so that we can take the necessary steps to correct an issue.

You are correct, our first floor/rose garden rental package does include nine hours rental, which consists of three hours setup, five hours event and one hour take-down. These hours are clearly defined and outlined upon execution of each signed lease agreement. Also, included in the Lease terms and conditions is the option of purchasing additional hours for an additional fee for setup, event and take-down time. It's my understanding that you did not contract and/or pay for additional time. Had we been made aware of your concerns for setup time, we would have gladly made that time available at an additional fee.

In regards to your setup not being what you wanted, I believe that should have been a discussion that occurred between you and your contracted caterer as they are ultimately are responsible for all table, and chair setup. We strive to ensure the success of each event as Chris our on-site representative demonstrated by assisting your wedding coordinator with the installation 200 chair covers due to her not be able to complete this task alone in time for your ceremony to start.

Again, you are correct we do not permit deliveries of rental equipment, floral, decor and etc. in advance of your event date
due to our rental schedules and liability concerns. However, when your rental equipment was delivered a day early on Friday without notice or approval, we did overlook this policy and accommodated your needs to store it in the building.

Gardencourt grounds and gardens are maintain on a regular basis every Thursday and Friday throughout the growing season
by a professional landscaping crew. It is our normal procedure to notify all rental clientele that the rose gardens consist of red knock out roses and are due to bloom May - October. We do not however guarantee the roses to be in full bloom. With that being said, Mother Nature does play a role in their
appearance. Due to the heat wave and lack of rain the Louisville
area has been experiencing in the last couple of weeks it has taken a toll on all plant life.

We do want to take this opportunity to apologize if we did not meet your expectations.

Thank you.