Hair and Make Up Diva Reviews
Hair and Make Up Diva
La Mesa, CAReviews
4.6 out of 5 rating
4.6 out of 5 rating
10 Reviews
92% recommend it
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Emily B. Sent on 05/19/2019
Outdoor wedding
I met Mchelle at a bridal bazaar and she and her team did beautiful work for the brides on the runway. I gave her pictures of what I wanted and she did exactly what I had asked! She did great work on my hair and make up. She even taught me a few things that I didn't even know about makeup and styling hair. She is very easy to get along with and would recommend her!Hair and Make Up Diva's reply:
Thank you so much Emily for giving me a great review. It was a pleasure working with you. I love enhancing a bride’s inner and natural beauty to shine through. -
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![Nicole]()
Nicole Sent on 07/13/2019Beautiful hair and makeup
There work speaks for itself. To do my 5 bridesmaids and myself it took from 10 till 2:40 so plan accordingly. There work is well worth it though! Beautiful 100%Hair and Make Up Diva's reply:
Thank you so much Nicole. We love making brides and the whole bridal party their most beautiful. You and your lovely bridesmaids were a pleasure to work with. Thank you again -
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![Kayla]()
Kayla Sent on 06/12/2019Michelle is wonderful!!
Michelle is absolutely wonderful! When searching for hair and make-up vendors, she was the only one who actually called me to follow up on my request. She was kind, personable, and professional from the start. She did a great job on my hair and make-up and was patient with my many changes and small tweaks that I wanted. She didn’t stop till the job was finished and took great care of my family and wedding party as well. I highly recommend her!Hair and Make Up Diva's reply:
Thank you Kayla
You were a sweet and beautiful bride. It was a pleasure to work with you and your wedding party. -
Brenda Sent on 07/23/2018Michelle did an excellent job on my wife and I on our wedding day. She was able to see our vision and made us look amazing.
Hair and Make Up Diva's reply:
Thank you. You were a beautiful couple to work with. -
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![Savannah]()
Savannah G. Sent on 09/01/2019Would not recommend as a hairstylist
UPDATE TO REVIEW BASED ON RESPONSE BY BUSINESS OWNER:
The only aspect of your response that was truthful was that I was unsatisfied with your service. It is unoriginal to paint an unsatisfied customer as an overly critical bridezilla. I'm not overly critical as I've had positive experiences with some of my other wedding vendors which I posted positive reviews on other websites (including Yelp) months ago. You failed to deliver a quality service to a client and responded to fair and honest criticism with a series of lies and inconsistencies.
As for your lies and inconsistencies:
1- You claimed that my hair was not unraveling but rather that "a hairpin used to hold your hair in place temporarily before securing your hair with a rolling pin must have fallen out."
This is not true and even if it was, it would still be a rather big mistake on your part. Any person would know the difference between a hairpin falling out with no change occurring and hair unraveling and looking significantly different. I also find it very interesting that you are trying to state that nothing was wrong with my hair while at the same time implying that it was possibly my veil that caused my hair to unravel. Please stick to one story!
2- You claimed that one of my bridesmaids said to you that "she knew there was nothing wrong with your hair but wanted to thank me for coming back anyway."
This is a complete fabrication as it was all three of my bridesmaids who had alerted me to my hair unraveling which led me to call you.
3- You wrote about getting my bridesmaid's hair to look "exactly as pictured."
As I mentioned in my original post, I sent you a photo in advance of my bridesmaid's preferred hairstyle which was barrel curls. You instead flipped her hair not as she requested and you had to be informed to restyle her hair into barrel curls. You informed me in advance that each hairstyle would take around 45 mins, however you ended up spending about 90 minutes styling my bridesmaid's hair due to your incompetence. In addition, your error caused a delay on you starting my hairstyle which led to you having to do my hair the same time as my makeup artist. If styling my hair at the same time with my makeup artist was an issue for you, then you should have communicated that, instead you said nothing.
4- You stated that you "got my hair extensions to look exactly like the bangs in the picture"
I did not have hair extensions in the front of my hair and thus your statement is not true, as I have photos to disprove it. And as I mentioned in my original post, you originally styled my hair incorrectly and I had to show you the inspiration photo again (despite the fact that I sent you the photo in advance) for you to get my hair close to the photo inspiration. My bangs were very simple and you should have been able to easily style them as pictured the first time around.
5- In reference to my hairstyle you mentioned that you "...were glad that it still came out beautiful."
I would call this a highly unsettling statement. As a professional stylist you should be confident in your work and should not leave a client thinking it is possible that your work did not come out anything less than beautiful.
Finally, I would also call into question your judgment and discretion as a professional. During my in-salon appointment, I had expressed some concerns about family and friends who were arriving from out of town (100% of my wedding guests were from out-of-state or out-of-country and a few of my guests had missed their flights.) You decided to take a private moment of an understandably stressful situation and put it on Weddingwire for the public to see. You also exaggerated a misunderstanding between my mother and I and a minor critique of another vendor simply to try and save face. No one should have to deal with such rude and disrespectful conduct from anyone let alone a wedding vendor. Brides beware and stay away!
ORIGINAL REVIEW 8/31/2019
I hired Michelle last month for the services of wedding hair for myself and one of my bridesmaids, also hair and make-up for my mother-in-law. Michelle did not perform the hair and makeup service for my mother-in-law, one of her teammates had performed this service (my review does not reflect hair/makeup service on my mother-in-law).
I had originally asked Michelle to come at 8 am, but she insisted that 10 am would be plenty of time for her and her team. After compromising her arrival time at 9:30 am she ended up having to rush in getting my hair done and we were still delayed on timing which calls into question her time management.
I had requested for Michelle to do an updo hairstyle with bangs in the front for my wedding hair. Michelle was not the most pleasant person to work with, she seemed easily annoyed when I asked her to style my hair exactly as pictured in a photo I gave her ahead of time and showed her before she styled my hair. However, after my feedback she styled my hair as requested which looked good. For my bridesmaid, she initially flipped instead of barrel curled her hair as the photo we showed her suggested. However, after I informed Michelle that her styling wasn't as pictured she corrected the styling on my bridesmaid which turned out well.
A few minutes after Michelle left and my wedding photographers were going to start taking photos, my hairstyle started to unravel. Unbeknownst to me, Michelle used bobby pins to hold up my updo which had several extensions in it. As a seasoned professional Michelle should have known that bobby pins was not a smart choice to hold up an updo hairstyle which had extensions. I called Michelle to return and fix my hair and she was unapologetic, abrasive and did not even offer a discount on her faulty services which wasted 20 minutes of my photography time!!! I would not recommend Michelle to any bride-to-be for wedding hair services. Her lack of care and consideration for me as a bride made an already stressful day even more stressful. Any bride should seek a more professional and courteous stylist.Hair and Make Up Diva's reply:
We are sorry to hear that you were anything but completely satisfied with the service that you received on your wedding day. Our goal is to always exceed expectations. From our many phone calls, text messages and emails it was obvious that you were more stressed than most brides. When you had your in salon appointment you mentioned how frustrated and disappointed you were in family and friends and how glad you would be when your wedding was done and over.
For the day of your wedding it was my pleasure to do your bridesmaid's hair and make it exactly like the picture. I am also happy to hear that you felt that your hair look exactly like the picture you had. It was my pleasure to do your bangs over and over again to get your hair extensions to look exactly like the bangs in the picture. You may remember that I was doing the back of your hair while you were getting your makeup done and you were holding your chin up. I am glad that it still came out beautiful.
Right before I was finished with your hair, the florist came in and showed you your beautiful flowers. I remember you looking at one of the peddles on the roses and asking why it looked like that and the florist saying that it is the natural look of roses.
You said that you were happy with your hair, thanked me. I thanked you and left. A few minutes later I got a call that your hair is unraveling. So I turn around and come back to make sure you hair is alright. As I thought your hair was not unraveling. A hairpin used to hold your hair in place temporarily before securing your hair with a roller pin must have fallen out. It would have been put in your hair while you chin was up and I was doing the back of your hair. But I was happy to add another roller pin to make you feel better. I remember you asking one of your bridesmaids to see if she could see any hairpins and she said "no, and anyway your hair is black so it wouldn't show anyway".
Next was the veil. While your veil was beautiful, it was too long and too heavy for you to wear. So you frustratedly told your mother to cut it. So I assisted with positioning your veil and you thanked me again and I thanked you and as I was leaving one of your bridesmaids thanked me for coming back and said that she knew that there was nothing wrong with your hair but wanted to thank me for coming back anyway.
We care about each and every bride and their bridal party..It is our privilege and pleasure to be part of a brides' special day. We are sorry for any irritation that you experienced.
Sending you and your family warm wishes, love and light.
H & M Diva
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