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Hilton Chicago/Oak Brook Hills Resort & Conference Center Reviews

Hilton Chicago/Oak Brook Hills Resort & Conference Center

Hilton Chicago/Oak Brook Hills Resort & Conference Center

Oak Brook, IL
4.5 out of 5 rating, 20 Reviews
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Reviews

4.5 out of 5 rating
20 Reviews
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    4.5 out of 5 rating
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90% Recommended by couples

Awards

20
  • C
    Cortney K. Sent on 04/13/2021
    5 out of 5 rating
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    Hilton oakbrook

    Everything was beyond my expectations! From the hotel staff to the food everything was amazing. Highly recommend the marquee tent for your wedding!
  • FutureStephD
    Stephanie Sent on 06/24/2019
    5 out of 5 rating
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    Amazing venue!

    We absolutely LOVED this venue.

    To start, Lori in sales was wonderful to work with. She scheduled a last minute tour and worked with us on our requirements (dates, budget, wanting ceremony and reception at the hotel but different rooms, tables etc). Sometimes after working with a sales person you’re handed off have a different experience, but not here. Our event coordinator, Missy, was great to work with. Even though she was new to event coordinating, she had tons of experience at the property, was responsive, quick to answer, and always very helpful. She answer about 752 questions (I didn’t count, but seriously, I was always bothering her), and the day went off without any venue problems! The day of our suite was set up with many extra chairs for hair and makeup. Plus, the food was amazing, the drinks never stopped, and guests complimented both the ceremony and reception rooms. We even heard stories of servers memorizing our guests names BEFORE the wedding, and correctly using them throughout the night. My husband said the bartenders always had his drink ready for him, and I heard that from a few others too. Definitely VIP treatment! I wouldn’t hesitate to do it all over again, and in fact one couple at our wedding had married there years before and had a great experience too. Absolutely loved the venue, staff and everything about it!

    Hilton Chicago/Oak Brook Hills Resort & Conference Center's reply:

    Stephanie,

    Thank you so much for your kind words and great review. We love Lori & Missy, too, so I will be sure to send along your compliments. We hope if you ever need an event venue or know anyone needed a wedding venue, you think of us again.
  • M
    Marta Sent on 12/18/2017
    5 out of 5 rating
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    From Start to finish - awesome
  • illustration stars

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  • S
    Susan Sent on 07/13/2017
    5 out of 5 rating
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    Marie was our liaison for creating the ideal customized wedding. We went outside of the traditional wedding experiences for both ceremony and reception. She was enthusiastic and creative with helping our vision come to life.
  • User2232942 Sent on 07/19/2015
    5 out of 5 rating
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    We absolutely loved our venue and the guests RAVED about it as well, especially the food! The resort is well manicured and the staff is incredibly accommodating. We worked closely with Lori and Sheila, who were fabulous! They helped us create our dream day and cannot thank them enough. We highly recommend this venue for your wedding day!
  • User1832318 Sent on 09/27/2014
    5 out of 5 rating
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    Beautiful resort, perfect location, food was amazing. Resort staff was attentive and amazing. Our event planner Jayne was awesome and their every step of the way. The catering team was great and made sure every part was great.
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    Jack Sent on 05/04/2014
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    Selected Oak Brook Hills Resort for a wedding reception and couldn't be more pleased with the entire experience. The entire staff - especially the wait staff - were exemplary. Event Captain Mario and Head Server Ann went out of their way to make our experience a wonderful one. Everyone commented about the service as well as the banquet meal (filet, chicken or pasta). These meals were superbly prepared and presented. Portions were exceptionally generous. The Marquis Tent served our needs well with enough room for 200 guests and dancing. We hosted a breakfast brunch the next morning in the Windows restaurant and the staff there was equally professional and accomodating. The food was tasty and plentiful with a large variety of items. Our guests who stayed at the hotel felt the rooms were well apportioned and comfortable. They also enjoyed the large open lobby and bar. An outstanding experience made even better by the attention to detail given by our Event Manager - Nancy.

    Hilton Chicago/Oak Brook Hills Resort & Conference Center's reply:

    Thank you very much for the review of your wedding at the Oak Brook Hills Resort. We are so pleased that everything was spectacular for you on your wedding day and will be sure to let our team know to keep up the great work!
  • User1605309 Sent on 05/02/2014
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    Overall, our experience with having our reception at the Oak Brook Hills Resort was wonderful. Everything worked out exactly the way we planned it to. Thank you to Jayne to ensuring our reception was executed flawlessly.

    Hilton Chicago/Oak Brook Hills Resort & Conference Center's reply:

    Thank you for your review, we are so pleased that everything was flawless for your big day!
  • User954913 Sent on 10/01/2012
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    The Marriott was so incredibly helpful, responsive, respectful, organized, and professional during not only my wedding, but the whole wedding process. They gave me a wedding cooridinator, Nicole, to help me plan and coordinate everything the hotel played a part in. Nicole was so helpful, offering me great ideas and cost saving options. Nicole along with my other hotel contacts- Amanda, my hotel room manager, Todd, the catering manager etc were incredibly responsive and helpful. They made me feel as if I was their only client. Their were a couple uncontrollable hiccups along the way, and they were so quick to offer solutions and get them taken care of quickly and seemlessly. The whole day and night of the wedding ran smoothly and they executed everything perfectly. I was so happy with our wedding and our decision to have it at the Oak Brook Hills Marriott & Resort! Oh and we paid for 2 weeks worth of hotel rooms in Asia for our honeymoon with the points we accrued through Marriott Rewards with the event- great perk!
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    Tracy Sent on 08/12/2012
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    Oak Brook Hills Marriott was the best place to have our wedding reception! The food was great, drinks were wonderful, and everyone that works there is very polite and professional. They were extremely helpful with every detail and were very accommodating! They truly go out of their way to make it the BEST night!
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    Jenny Sent on 10/01/2012
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    We are so happy we had our wedding here! The ceromony was outside and it was so beautiful in the garden with the flowers, golf courses, and the lakes in the surrondings. Our reception was in the marquis tent, which was beautiful. I loved how it was still somewhat outdoors but still had AC especially since it was July! The guests loved the food and drink selections and everyone had a great time. The rooms were also very nice. Even though it is a Marriott, it didn't have that Marriott chain feel probably because it was just recently bought by Marriott ( i think). Lori and Jane were excellent to work with and were very accomodating. We couldn't have imagined having our wedding anywhere else!
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    Nellie Sent on 04/15/2012
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    We had our wedding in the Marquis tent and it was ABSOLUTELY BEAUTIFUL!!!! Everyone at the resort that was involved in our wedding did an amazing job and we couldnt have asked for a more perfect wedding!
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    Raeonna Sent on 05/11/2009
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    Everyone here was fabulous, If I had to do it all over again, I would pick the same place, it was amazing. From my first meeting until Brunch after the wedding--everyone went above and beyond at this hotel! Someone gave me this advice and I will pass it on--Bargain with them! Until you sign the contract, you have the upper hand; once it is signed--the contract is permanent! Make changes to it and change things you don't like, or make subsitutions BEFORE you sign it!!
  • R
    Rachel Sent on 07/22/2011
    4.6 out of 5 rating
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    The Marquis Tent provided a stunning backdrop to my wedding! The place was gorgeous and all my family and friends loved the food and the beauty and elegance of this hidden gem. They provided my family and I with beautiful rooms and stunning views, especially for out of towners. They don't really have a lot of options in terms of what comes with the venue and I would have liked more personal attention to certain details, but the venue itself was stunning and unbeatable!
  • Chelsea
    Chelsea L. Sent on 05/21/2019
    4.2 out of 5 rating
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    Mixed review, but would recommend

    We booked the Hilton because we loved the Marquis tent and the property itself. The process of planning with them was a bit bumpy - some of their team members are better than others. Stay on top of the details with them and be proactive. In the end our event was excellent and we enjoyed the venue. I would recommend this venue, but make sure you stay close to the details!

    Hilton Chicago/Oak Brook Hills Resort & Conference Center's reply:

    Chelsea,

    Thank you for taking the time to review us and we are glad your event was successful. I do apologize if there were details or things which were missed, however. We strive to constantly make improvements in our services and appreciate the feedback.
  • Y
    Youwish Sent on 01/10/2010
    4.2 out of 5 rating
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    We had our wedding in the Marquis tent and it was everything I dreamed of! Lori in event sales is AWESOME!! She is willing to work with you in putting together a contract that suits your needs. After that we were handed over to the event department. Our event manager was swamped so it took her a while to get back to us but when she did she made sure to clear up any questions we had. The food was outstanding!! If it is not still on the menu, ask for the black and white bowtie pasta... delicious!! My maids of honor asked for seconds and received them! They allowed us to come back for a second tasting on foods we weren't sure on, they redesigned the floorplan multiple times because I was so indecisive, and they documented everything we wanted so that they could be sure to do it on the day of. They normally do things in a certain way ie. set up and starting the reception outside, but if you don't want it like that speak up! They are very accommodating, you just have to tell them what you want bc it is YOUR wedding day! Have fun!!
  • A
    Austin S. Sent on 08/29/2022
    3.4 out of 5 rating
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    Pricey, fair amenities

    We used the Hilton Chicago Oak Brook Hills as our hotel block for our wedding in June 2022. The complimentary block offered a 10 room minimum and 20 room maximum with a cutoff date 8 days prior to the event. Unfortunately, we assumed the hotel would have a 3:00 check in time since that is what we typically see, however the Hilton has a 4:00 check in time, and our ceremony was scheduled for 4:30. It was an error on our part, but unfortunately the Hilton was not able to provide early check-in for our guests, though they did offer to hold luggage for people who arrived early. We rented the Deluxe Suite for our bridal suite, and it comfortably fit 8 ladies and two hair/makeup stylists. The hotel was quick to bring up stools upon request by the stylists, and the little ones in attendance definitely enjoyed the pool. Due to inclement weather, we were unable to take photos at our outdoor venue, and we ended up capturing some beautiful shots in the lobby without any apparent concern on the staff’s part. We were hoping to dine in the sit-down restaurant for breakfast the next day, but with other wedding parties present (as seems common with the season) it filled up quickly, and the on-site Starbucks had very limited food options and only one staff member working. Overall, it was a nice, if pricey, hotel with fair amenities and an excellent back-up photo spot if necessary.
  • User1715245 Sent on 07/16/2014
    3.1 out of 5 rating
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    A beautiful place to have a wedding! Food is better quality than many hotel wedding dinners I've ever. Lots of options in regards to menus. This was a Marriott for quite some time, so there is a bit of a corporate feel, but the event spaces are easily changed into whatever you may dream up!

    Just be careful of whom you work with as your event manager... I believe some to be better than others. Sales people are fantastic and relatively flexible if you have your wedding on an "off night" where they may not have business, but event managers are a different story. I don't want to call out anyone by name here, but just be sure your manager will be present the day of your wedding ALL DAY. Ours wasn't and it could have turned into a disaster if my wedding planner aunt wasn't already running the show.

    Also- this venue is on a golf course and has a pool! Make it a wedding weekend! Your guests will love it! Free parking, easy access to the highway and Oak Brook Mall!

    Hilton Chicago/Oak Brook Hills Resort & Conference Center's reply:

    Congratulations again and thank you for letting us be a part of your special day!

    We're delighted you thought our venue is a beautiful place to have a wedding and a perfect destination for a wedding weekend featuring golf, two pools, free parking, shuttle to Oak Brook Mall and other amenities.

    Thank you for recognizing our fantastic, experienced Sales Managers. It is our goal to consistently provide the highest quality in both product and service, and I regret the blemish of the Event Manager not exceeding your expectation.

    We appreciate your feedback and wish you many years of wedded health and happiness!
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    Brienne Sent on 12/20/2009
    2.8 out of 5 rating
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    The Marquis tent where our wedding reception was was soaked since it had rained the night before and they didn't start to dry it out with fans until too late so the bottom of my dress and the satin ballet slippers I was wearing were all wet and got dirty on the bottom during the reception. Also my brother was sitting at the end of the head table and they kept forgetting to serve him! Come on VIP brother of the bride! They tried hard but fell short in some of the service areas.
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    Namoshri Sent on 10/30/2019
    2 out of 5 rating
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    I had high hopes

    We had our wedding there in June. It was a south Asian 2 day event. Before we booked them, they were so accommodating. From the time from booking them to having our events, they barely answered any emails or phone calls. My mom had to call Sheila 3 times before getting a response. The day of our first event rolled around. They didn’t have my room ready at 4pm for my make up artist and I to get ready. We wanted about a hour. My guests began arriving and they wouldn’t let anyone into their rooms. I had gave my credit card to pay for my family rooms. And they were demanding payment from my family before being able to get into their rooms. What hotels charge people before check our? An hour before the event started, the demanded 5,000 dollars which we never received a bill for. They said we had to pay this right away otherwise the event wouldn’t take place. This happened after we were about to take pictures before the event. They tried to charge so many extra fees that we were not informed about after the events as well. They tried to charge us $10 per person for 1 snack during the wedding ceremony. They disrespected me and my family and treated us like we hadn’t given them thousands of dollars for our events. I would never ever have another event here. If it wasn’t for my wedding planner, our events would have crashed and burned. I loved the venue. We got married in the tent which was beautiful. The outside of venue was also beautiful. I had such high hopes for them.
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