Hilton Garden Inn Des Moines/Urbandale Reviews

Reviews

• Lisa Sent on 07/01/2021
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  Excellent experience

  My daughter was married on June 26, 2021 and we held the reception at the Hilton Garden Inn in Urbandale, Iowa. I HIGHLY recommend the Hilton Garden Inn as a wedding reception venue! We worked primarily with Miki, Kathy, Kelli and James. Throughout the entire process, the staff was professional, easy to work with and very accommodating. Their customer service level is top notch!

  My daughter was married on June 26, 2021 and we held the reception at the Hilton Garden Inn in Urbandale, Iowa. I HIGHLY recommend the Hilton Garden Inn as a wedding reception venue! We worked primarily with Miki, Kathy, Kelli and James. Throughout the entire process, the staff was professional, easy to work with and very accommodating. Their customer service level is top notch!
• Steve Sent on 04/05/2017
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  The amount of service is the best I found! Rose Mary is wonderful, thorough, and knows her stuff!

  The amount of service is the best I found! Rose Mary is wonderful, thorough, and knows her stuff!
• Annie Sent on 04/05/2017
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  The staff was very accommodating and flexible. Rose Mary was top notch and I had several rooms to book for several different dates. She made sure that I had all the paperwork that I needed to ensure that guest check-in was a very smooth process. She followed up several times and even popped by to introduce herself. I would recommend booking any event that you have at the Hilton Garden Inn Des Moines/Urbandale. Signed.. very happy customer!!!

  The staff was very accommodating and flexible. Rose Mary was top notch and I had several rooms to book for several different dates. She made sure that I had all the paperwork that I needed to ensure that guest check-in was a very smooth process. She followed up several times and even popped by to introduce herself. I would recommend booking any event that you have at the Hilton Garden Inn Des Moines/Urbandale. Signed.. very happy customer!!!
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• Tara Sent on 04/13/2017
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  This hotel is great to work with. They will accommodate every need you have to make the day special and easy. I would highly recommend using this hotel for your wedding reception.

  This hotel is great to work with. They will accommodate every need you have to make the day special and easy. I would highly recommend using this hotel for your wedding reception.
• Tina Sent on 04/05/2017
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  The service we received from the very first contact with Rose Mary has been fantastic. She goes above and beyond! I would not hesitate to work with this facility. The food is excellent as well! They are very accommodating and responsive to any email or phone call.

  The service we received from the very first contact with Rose Mary has been fantastic. She goes above and beyond! I would not hesitate to work with this facility. The food is excellent as well! They are very accommodating and responsive to any email or phone call.
• Becky Sent on 04/05/2017
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  Great location with easy access to I-80/I-35, close to entertainment. Lovely venue with outstanding service and caring staff. This site is a strong thumbs up!!!

  Great location with easy access to I-80/I-35, close to entertainment. Lovely venue with outstanding service and caring staff. This site is a strong thumbs up!!!
• Leslie Sent on 04/06/2017
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  Rose Mary and the Hilton professionals at the Garden Inn in Johnston, IA were excellent in providing us solutions and cost effective suggestions in the planning of our daughter's graduation party! I would highly recommend Rose Mary and the Hilton staff to you to help you in your event! Wonderful event!

  Rose Mary and the Hilton professionals at the Garden Inn in Johnston, IA were excellent in providing us solutions and cost effective suggestions in the planning of our daughter's graduation party! I would highly recommend Rose Mary and the Hilton staff to you to help you in your event! Wonderful event!
• Brenda Sent on 05/02/2017
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  Every year since this property was built, I have personally attended numerous events at this venue (as a guest or volunteer, I was not the event planner or bride) including weddings, receptions, non-profit gala auctions, corporate meetings, banquets, etc. This venue has a great reputation and loyal, repeat customers.
  
  In every instance, the event space (as well as the lobby and lodging space) was impeccably maintained and attractively appointed.
  
  Everything about my experience was positive; the staff was engaged and professional, the food was delicious, the space was attractive and the parking was very convenient. I can't think of a single negative experience about this venue.
  
  As a guest, I always have the impression that this staff is skilled and that they care about everyone having a memorable, spot-on experience. I always look forward to returning to this venue. I have yet to be disappointed.

  Every year since this property was built, I have personally attended numerous events at this venue (as a guest or volunteer, I was not the event planner or bride) including weddings, receptions, non-profit gala auctions, corporate meetings, banquets, etc. This venue has a great reputation and loyal, repeat customers.
  
  In every instance, the event space (as well as the lobby and lodging space) was impeccably maintained and attractively appointed.
  
  Everything about my experience was positive; the staff was engaged and professional, the food was delicious, the space was attractive and the parking was very convenient. I can't think of a single negative experience about this venue.
  
  As a guest, I always have the impression that this staff is skilled and that they care about everyone having a memorable, spot-on experience. I always look forward to returning to this venue. I have yet to be disappointed.
• Nate Sent on 04/06/2017
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  I have been working with Rose Mary for several years and is always helpful to meet the needs of my customers. She is very flexible with my ever changing requests and I recommend working with her for any of your meeting needs.

  I have been working with Rose Mary for several years and is always helpful to meet the needs of my customers. She is very flexible with my ever changing requests and I recommend working with her for any of your meeting needs.
• Dawn Sent on 04/11/2017
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  The staff is always extremely courteous and helpful. Hotel is beautiful, well-maintained and prices are extremely competitive.

  The staff is always extremely courteous and helpful. Hotel is beautiful, well-maintained and prices are extremely competitive.
• Julie Sent on 04/07/2017
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  As a meeting planner, I work with a lot of hotels. We have been holding our Annual Meeting and Fall Meeting at the Hilton Garden Inn for years now. They are nothing but professional and easy to work with. The value and price of the food & beverage and sleeping rooms is very reasonable and competitive. The easy access from the interstate is also a big bonus for our association. I have nothing but good things to say about the Hilton Garden Inn and that's why we keep coming back. I highly recommend them for meetings and receptions.

  As a meeting planner, I work with a lot of hotels. We have been holding our Annual Meeting and Fall Meeting at the Hilton Garden Inn for years now. They are nothing but professional and easy to work with. The value and price of the food & beverage and sleeping rooms is very reasonable and competitive. The easy access from the interstate is also a big bonus for our association. I have nothing but good things to say about the Hilton Garden Inn and that's why we keep coming back. I highly recommend them for meetings and receptions.
• Carla Sent on 04/05/2017
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  I am a travel agent that needed meeting space and sleeping rooms for a small group with short notice. Rosemary provided excellent and quick service, I think the best I have ever received from a hotel sales rep. Thanks Again!
  

  I am a travel agent that needed meeting space and sleeping rooms for a small group with short notice. Rosemary provided excellent and quick service, I think the best I have ever received from a hotel sales rep. Thanks Again!
  
• Duncan Sent on 04/05/2017
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  Had an amazing experience with the staff, rooms were very nice and clean, and the extra facilities were excellent!! Loved the breakfast as well.

  Had an amazing experience with the staff, rooms were very nice and clean, and the extra facilities were excellent!! Loved the breakfast as well.
• Patrick Sent on 04/05/2017
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  Fairly large space in a convenient location. Staff are very accommodating, I have been very impressed with the service I have received.

  Fairly large space in a convenient location. Staff are very accommodating, I have been very impressed with the service I have received.
• Rogena Sent on 04/05/2017
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  The staff is wonderful to work with; they are happily there to do anything they can to make your special occasion perfect for you. If you have an idea, share it with them and they will do their best to make it work.
  
  

  The staff is wonderful to work with; they are happily there to do anything they can to make your special occasion perfect for you. If you have an idea, share it with them and they will do their best to make it work.
  
  
• Tasha Sent on 04/05/2017
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  I've worked with Hilton Garden Inn in Johnston for tons of corporate travel. They are always accommodating and professional.

  I've worked with Hilton Garden Inn in Johnston for tons of corporate travel. They are always accommodating and professional.
• Shannon Sent on 04/12/2017
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  The staff team is EXCELLENT! Rooms are cozy and facilities are all updated and fresh & clean! Staff team is very responsive, detail orientated and strives to make every guest happy!

  The staff team is EXCELLENT! Rooms are cozy and facilities are all updated and fresh & clean! Staff team is very responsive, detail orientated and strives to make every guest happy!
• Kim Sent on 04/13/2017
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  Very nice accommodations, organized, event coordinator Miki and her staff were very helpful and efficient. The food and snacks were delicious. Our Conference went like clockwork. We will be back again next year :)

  Very nice accommodations, organized, event coordinator Miki and her staff were very helpful and efficient. The food and snacks were delicious. Our Conference went like clockwork. We will be back again next year :)
• Ernie Sent on 04/06/2017
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  Excellent service highly recommend.

  Excellent service highly recommend.
• Rose Sent on 04/06/2017
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  Rose Mary Schira and her team did an excellent job in making our event a great success. They were responsive to our needs and provided great service. This property will always be our first choice.

  Rose Mary Schira and her team did an excellent job in making our event a great success. They were responsive to our needs and provided great service. This property will always be our first choice.
• Mindy Sent on 04/06/2017
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  Hilton Garden Inn did an outstanding job. I would recommend them to anyone! Rose Mary was outstanding to work with throughout the process! They were so easy to talk to and worked very hard to get everything perfect for me (the bride). The cost was great! They did not over charge and went above and beyond. The food was amazing, it came out hot, and it was very tasty. If I had to do it all again, I would without a doubt go with Hilton Garden Inn.

  Hilton Garden Inn did an outstanding job. I would recommend them to anyone! Rose Mary was outstanding to work with throughout the process! They were so easy to talk to and worked very hard to get everything perfect for me (the bride). The cost was great! They did not over charge and went above and beyond. The food was amazing, it came out hot, and it was very tasty. If I had to do it all again, I would without a doubt go with Hilton Garden Inn.
• Tess Sent on 04/06/2017
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  Wonderful experience. Extremely prompt, helpful, and considerate. Loved working with them and we were always so well taken care of. A completely stress free experience as a bride.

  Wonderful experience. Extremely prompt, helpful, and considerate. Loved working with them and we were always so well taken care of. A completely stress free experience as a bride.
• Erin Sent on 04/05/2017
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  The Hilton Garden Inn - Urbandale is top notch. While this was for my brother's wedding, I had the honor of assisting the bride on many detiails. The reception was beautiful and every detail was perfect. The coordinators are a step above the rest and really set this location apart from other vendors.

  The Hilton Garden Inn - Urbandale is top notch. While this was for my brother's wedding, I had the honor of assisting the bride on many detiails. The reception was beautiful and every detail was perfect. The coordinators are a step above the rest and really set this location apart from other vendors.
• Tom M. Sent on 04/06/2017
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  We were so completely satisfied "that is really not the word but for lack of a better word it will have to do". We were treated with such respect and so much
  helpfulness. We were able to get exactly what we needed and our guests are still talking about the great time we all had. We so enjoyed the help and support we were
  given and the suggestions that were presented so that we could pull this off. We would both like to say to anyone that was looking for a place and the right people
  to help with any of the venue that are used for marriages to deeply consider the Hilton Gardens for there venues. They are very professional but at the same time take
  the time to get to know you and to get familiar with what you need and what is important to you. We can't praise them enough, they are not only professionals at what they do they are friends that will be remembered forever.

  We were so completely satisfied "that is really not the word but for lack of a better word it will have to do". We were treated with such respect and so much
  helpfulness. We were able to get exactly what we needed and our guests are still talking about the great time we all had. We so enjoyed the help and support we were
  given and the suggestions that were presented so that we could pull this off. We would both like to say to anyone that was looking for a place and the right people
  to help with any of the venue that are used for marriages to deeply consider the Hilton Gardens for there venues. They are very professional but at the same time take
  the time to get to know you and to get familiar with what you need and what is important to you. We can't praise them enough, they are not only professionals at what they do they are friends that will be remembered forever.
• Alberto Sent on 04/05/2017
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  Very professional, exceptional services provided. I strongly recommend Rose Mary Schira for events that you plan at the Hilton Garden Hotel in Johnston, IA.

  Very professional, exceptional services provided. I strongly recommend Rose Mary Schira for events that you plan at the Hilton Garden Hotel in Johnston, IA.

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