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Hilton Garden Inn Pittsburgh Southpointe Reviews

Hilton Garden Inn Pittsburgh Southpointe

Hilton Garden Inn Pittsburgh Southpointe

Canonsburg, PA
4.9 out of 5 rating, 46 Reviews
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Reviews

4.9 out of 5 rating
46 Reviews
  • Quality of service
    4.9 out of 5 rating
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    4.9 out of 5 rating
  • Professionalism
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  • Value
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    4.9 out of 5 rating
97% Recommended by couples

Awards

46
WeddingWire Couples' Choice Awards 2024 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2016 Winner
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    Jessica T. Sent on 10/14/2023
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    The Most Perfect Day at HGI Southpointe

    We chose HGI Southpointe for our wedding venue after the first visit. The grounds were gorgeous, the venue space was beautiful, and the attention to detail paid by Carolyn and staff were enough to make this decision a no brainer. From that very first meeting, everything was genuine, organized, precise, and comforting. Carolyn puts all her passion into helping couples get their big day across the finish line. Working through all the intimate details of a wedding is difficult enough, but with the loss of a parent just 2 weeks before the wedding made it extra difficult. Carolyn could not have been more accommodating and for that, we could not be more thankful. Our wedding went off without a hitch thanks to her and the staff. She kept everything in line, on time, and ensured that us and our 150 guests were all taken care of. The wait staff was on another level not normally seen for such large venues/events. They were attentive, polite, quick, and present. The food was OUT OF THIS WORLD and we are still getting compliments over a week later. Every item from the cocktail hour to the soup to the entrees were superb. We highly recommend renting the greene room on the 1st floor. The setup of the room is SUCH a vibe and the girls had so much fun getting ready in there. The outdoor ceremony location is beautifully curated and can be tailored to add anything you could possibly want. The garden is beautifully manicured and creates the perfect location for after ceremony pictures. The reception ball rooms are beautifully renovated with wonderful lighting that create the most inviting space for big or small receptions. The flexibility provided by all these spaces made our day go much smoother since we were able to hold our entire event on site at the HGI. We can't thank Carolyn and her team enough for providing the most perfect atmosphere and location for wedding day.
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    Hannah W. Sent on 10/29/2023
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    Our big day was perfect!!


    We got married at Hilton Garden Inn at the end of September and can not recommend it enough! Everything about our day was perfect. Every member of the hotel staff, from concierge at check in to the bartenders and catering staff, were so amazing and went above and beyond for us at every step of the way. The bartenders were so friendly and served drinks promptly. The food was amazing! Service was quick, even for 200 people, and our guests are still talking about how good everything was. The venue was so accommodating to any allergies/dietary restrictions we gave them. HGI made the process of dropping off decorations, cookies, and other wedding day items so easy. The staff played a huge role in setting up all our decor and it was beautiful! We were fortunate enough to have beautiful weather on our big day and held our ceremony outdoors. The outdoor ceremony location is so beautiful. There are also so many beautiful locations for pictures in and around the hotel!

    The staff at HGI made the entire planning process so easy for us. The event coordinator we worked with, Carolyn, was the deciding factor in choosing between our final 2 venues. She is AMAZING. She was there to answer every question we had, make recommendations, and every meeting we had with her went so smoothly. Having Carolyn there to help us throughout the planning process and on the big day helped relieve so much stress for us, we knew she would do everything in her power to make things go smoothly.

    Overall, we are SO happy with the decision we made to have HGI as our venue. We HIGHLY recommend this venue for anyone looking to have their wedding in the area!
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  • Elisah
    Elisah R. Sent on 09/15/2023
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    Best day ever at HGI!

    My husband and I are extremely happy that we chose Hilton Garden Inn Southpointe for our wedding venue. We had our ceremony, cocktail hour, photos, reception, and hotel rooms all at HGI. We also loved that we had Jackson’s on site to spend time with our guests the night before and after the reception.

    On top of the venue being beautiful and convenient, the staff was wonderful. Carolyn was our wedding coordinator, and I knew we were in good hands from the moment I met her. She was with us through every step of the way. She helped SO much with decorating and making the reception of my dreams become a reality.

    Carolyn and the rest of the staff made the whole process, especially the wedding weekend, so smooth, and took so much stress off my shoulders. Every single detail I told them beforehand was done exactly how I wanted it.

    Our wedding was a dream, and I can’t thank everyone at HGI enough.
  • Meghan
    Meghan B. Sent on 10/19/2023
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    If we had to do it all over again, we would pick HGI and this team every time!

    If you are thinking of having your wedding anywhere in the Pittsburgh area, HGI Southpointe should be at the top of your list to visit. From the moment we visited, we knew this venue offered EVERYTHING we wanted for our big day. The ballroom is beautiful and can accommodate any vision. The cocktail hour area left plenty of room for our guests to mingle while still feeling like an intimate space. The outdoor space was the perfect backdrop for our ceremony. While the venue was perfect, we cannot describe how thankful we are for the staff. Although we did not originally book with Carolyn, I would not have changed our coordinator for anything. The HGI is lucky to have someone so talented, knowledgeable, and passionate about their job. From the many emails back and forth, the Zoom and in-person meetings, and making our specific vision come to life, we cannot express how thankful we are to have had her as part of our day. Carolyn was the best, and you NEED her for your big day too. On the big day, everything was seamless! Not only did Carolyn run the show perfectly, but she had amazing help from her teammate Kellyn. Although we did not meet Kellyn as often, she did not disappoint with her role. On the day of we were so thankful that Kellyn was there to the end to make sure we had everything that we needed. Kellyn was with us to keep us on time and make sure everything ran smoothly. These two make a great team. We would also like to give a big thanks and recommendation to the kitchen staff. We had never had such good food at a wedding, and you would not believe the portion sizes. They took care of every request, substitution, and allergy we threw at them and still made every meal perfectly. All of our guests raved about the food and service. Our server Danny was super sweet and made sure our bridal party was taken care of with each course during the reception AND rehearsal dinner. We cannot thank this staff enough for giving us the most perfect day. If we had to go back and do it all again, we would pick HGI and their team, no questions asked. Have your wedding here!
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    Taylor H. Sent on 10/24/2023
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    Amazing! Never felt more at ease

    Everything about the hilton garden in was just amazing. the food, the atmosphere, and especially the staff. No matter who i talked to whether it was the front desk, the chef, or servers etc they were all friendly and helpful. I was to specifically call out Carolyn who made the whole process soooooo easy and stress free. We all know planning a wedding is not a piece of cake. You tend to forget things get overwhelmed, and throughout the process Carolyn was able to keep me calm and make me feel at ease. Her knowledge of wedding is just outstanding. I never once doubted her or felt lost during this process. If you are like me and not good at planning anything. Look at this venue!!!
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    Lynne Sent on 08/28/2023
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    Great venue, delicious food and wonderful staff!

    I’m an out of state bride that planned a wedding through texts, emails and phone calls. That was a challenge on its own. I was super unfamiliar with the venues that Pittsburgh had to offer. My fiancé (at the time) and I were looking for a ballroom that could accommodate about 350 people. We looked at 12 venues. After narrowing down the list to 2 venues (HGI being one of them), our main determining factor was the coordinator. I knew from our first interaction that I wanted to work with Carolyn from the Hilton Garden Inn.

    I wanted to work with someone who was very involved with the planning process, efficient, well informed and gave several updates. All that and more describes Carolyn. I can’t say enough good things about her. I specifically changed my initial wedding date to be able to work with her. She was with me through the entire process. She found times that worked for my fiancé and I for our tasting. She updated me constantly! She gave us ideas of what we should add to our reception/ceremony. She recommended vendors. She was so patient and understanding throughout the whole process…. Even when I would send 2728292 updates to her every day and even with the time zone difference. She had answers to all my concerns. She was on top of everything. I wouldn’t have wanted to work with anyone else.

    Wedding Day was organized and went by super quickly! It was such a smooth process. Carolyn was there at all times checking on me.

    The head chef and his team know flavor and the food turned out beautifully seasoned! During our tasting, we got to try several different options for appetizers and entrees. The chef walked us through each option and allowed us to customize what sauces/sides/vegetables we wanted.

    We had our rehearsal dinner at HGI and the food was great! We loved loved loved the New York Strip. The “wedding day” food at cocktail hour and reception was PHENOMENAL! They accommodate all dietary restrictions. We had about 5 butler passed hors dourves, 6 stationary hors dourves, soup, salad, entree and dessert. We got our money’s worth for sure. Our guests are still raving about the food!! Get the filet mignon and the salmon! THEY WERE AMAZING!!! Carolyn helped coordinate all that!

    The staff was so nice and welcoming! They tried to accommodate all of our requests. The area around the hotel is quiet and peaceful. It’s close to Pittsburgh and the airport! The gazebo was perfect for our ceremony. The grand ballroom with all the chandeliers is beautiful for a reception. It comfortably fit about 250 guests and 2 bars!

    I can’t say enough good things about the venue, the coordinators (Carolyn and Kellyn (who was very present during my wedding day and super helpful)), the bartender (Shoutout Dina), the managers and all the staff. If you plan on having a wedding that will blow your mind, don’t hesitate to go with the Hilton Garden Inn at Pittsburgh Southpointe!
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    Smruti P. Sent on 04/12/2023
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    Love this Venue!!

    This venue was beautiful! However the day of coordinator Carolyn was the best part!! Her entire team were there with us the entire day! We did a blended American/Indian wedding and she helped coordinate all the vendors. They really go above and beyond in helping you during the wedding day! Also bonus they really take care of bride and groom through out the event with food/drinks just to make sure we are surviving and checking in on us. We are so VERY thankful to Hilton and Carolyn and her team for making our event one that everyone loved!
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    Rachael H. Sent on 10/20/2023
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    Great venue! 10/10 recommend

    HGI Southpointe was the perfect venue!! Carolyn our wedding coordinator made every step of the way stress free. She is very organized and our reception was absolutely perfect!!! All of the staff was great and very accommodating. If there was anything anyone needed they were just on it! It’s a beautiful room and they decorated it just perfect for us. 10/10 would recommend having your reception here!!
  • Casey
    Casey L. Sent on 08/17/2022
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    Hilton Garden Inn Pittsburgh Southpointe and Carolyn Eckler are THE absolute best!!!

    Hilton Garden Inn Pittsburgh Southpointe and Carolyn Eckler are THE
    absolute best and most professional at
    executing every single meaningful detail and aspect of your wedding or special event. We looked at many venues, the appeal of having both ceremony + reception in one place with no transportation woes was our goal but we struggled to find a venue with ample outdoor space for a ceremony or photos. When we found the Hilton, it checked every box & more! There's so much usable outside space both on property and across the street for photos that you can easily create a variety of scenes.

    The packages they offer are rich with amenities & executed flawlessly, from the tasting process to meeting the amazing chefs and going through their menu, nothing but a positive experience. We received SO many compliments from our guests l've lost count: the rooms being so nice, modern & affordable (a lot of our guests travel often for work), how absolutely delicious the food was + how much of it there was, the luxurious spaces both inside & outside (the bridal suite, the outdoor ceremony space + pergola structure already there + ability to host a cigar bar with folks outside after dinner) & how spacious the ballroom was.

    Carolyn is in lock-step with her couples, multiple rounds of questions & immediate responses, with perfect tracking & timing for the day-of. And the truest testament, still available for questions or needs afterwards, as she truly makes you a priority. l can't say enough how great she is to work with and how perfect our special day was thanks to all of the staff.
  • Nikki
    Nikki C. Sent on 09/24/2020
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    Professional, accountable, elegant, and beautiful

    With having to change venues 44 days out of our wedding day, you would’ve never known they weren’t our venue from day 1 of planning 1 1/2 years ago! Our event planner, Carolyn Eckler, reached out on my post in the Pittsburgh Wedding Community page when I was in shambles not knowing where we would reschedule our wedding last minute, and literally took our vision and made it an even better reality! She communicated EVERY step of the way and made our transition to our new venue as seamless as possible! They accommodated anything we asked for or needed without hesitation and gave us the best day ever from start to finish! Their bridal green room was amazing, extravagant, and catered to a bride and her bridal party’s every need! Makeup artists, stylists, photographers and videographers had plenty of room to do their work and you felt like a queen!! They provided us a 3 course meal consisting of our selection of entrée(s), starting with an amazing appetizer, salad, along with 5 different selections of horderves for cocktail hour, premium open bar, all tasting more than I could ever ask for! Guests raved over the food and open bar, loving every bit of it! Carolyn was the best ever to work with, and will make your wedding day the day of your dreams! The absolute best!! I could go on and on, loved her!!
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    Lisa S. Sent on 12/12/2019
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    Clean, organized, professional

    The Hilton Garden Inn is an amazing venue! The value and quality we received was absolutely outstanding. Joanna was our point of contact. She answered every single question and email quickly and professionally, and always made sure to add a personal touch, I was so impressed that she remembered small details about my partner and I. She made sure everything ran smoothly the day of the event and made sure that I was happy and calm all day. She expertly managed her staff and my bridal party all at the same time. The food was incredible, we had so many compliments for our guests. The only complaint we had was that our cookie table wasn't set up the way we expected, and some cookies were left out and not put on display. Everything else went off without a hitch and made my day magical
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    Celeste Sent on 07/29/2019
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    Perfect place

    We couldn’t have had a better venue for our wedding. The staff was great and Alex was amazing to work with. They made everything run so smoothly and if there was anything wrong, I had no idea! We got so many compliments on the food and they made everything look better than I could’ve imagined.
  • William
    William Sent on 08/01/2019
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    Great location, hotel and service!

    We used the Hilton Garden Inn (Southpointe) as our guest hotel. They recently remodeled the property and it looks great. Our guests thoroughly enjoyed their stay and remarked how convenient the location was to our wedding venue. The hotel is located in the South Hills of Pittsburgh but provides easy access to the city as well. We also had our day after wedding brunch at the hotel and they did an outstanding job providing us with a private space and several buffet options for us to choose from.

    We were impressed with Alexandra and Robin who we worked with from the start. They both had great suggestions and ideas on how we could make our guests comfortable and went above and beyond to make sure we were happy. We would highly recommend the HGI for use as a guest hotel, for your day after breakfast or brunch or for your wedding ceremony and/ or reception. Although we used the HGI as a guest hotel we have attended a wedding reception in one of their ballrooms in the past and were impressed then just as we are now.
  • Katie
    Katie Sent on 04/23/2019
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    Unforgettable!!!!!

    After looking at over 40 different venues I fond this gem! The cost fit well with in our budget and couldn't have asked for anything better! Alexandra Jordan was our wedding planner extraordinaire! She is one of the most professional, kind, detail oriented people I have ever had the pleasure of working with! From our first meeting to the day after our wedding she treated us like family! Every little detail, question, and task giving given to her was treated with such careful care and consideration that we were blown away! She kept us under budget, on time, and the entire staff executed our day beyond are expectations! Every staff member we came in contact with treated us with such care and kindness it will not ever be forgotten! We gave Alex our vision and all the decor and she placed everything exactly how we wanted it and even surprised us with decor placed in ways we wouldn't have thought! It was perfect! We started off with the a welcome champagne toast on a 6ft round table (Alex's idea) as the guests arrived, the ceremony was in their courtyard. Cocktail hour had 2 bars, a charcuterie and cheese station, and 4 hand passed hors d'oervers. We had round and long tables staggered in the ball rooms for our reception with the dance floor in the middle and a sweetheart table on a platform in front of it! Dinner consisted of a 3 course sit down meal with dual protein entree! The food was incredible! All of our guests couldn't wait for dinner to be over to tell us how amazing everything was! Saying, "I never really like wedding food but, all the hors d'oervers, soup, salad, and entrees were spectacular!" Alex had lots of recommendations for other vendors. We hired Memories in Bloom as our florist and 2nd II None as our DJ/Photo Booth vendors. Both went above and beyond to make our day magnificent! Some of the little things people rarely talk about are specifics as to how someone went above and beyond. Not me! When setting up the reception Alex noticed we had an uneven count on pillar candles, so she ran out to the store without being asked and picked up a few things we/she needed to make everything perfect! Hair and makeup was taking a lot more time and put us in a crunch but, Alex handled it with ease. Assuring us that everything would work out and not to worry! I honestly can't thank the entire staff at the Hilton Garden Inn Southpointe enough for creating the wedding of our dreams!!!!! Needless to say I HIGHLY RECOMMEND THIS VENUE & ALEXANDRA JORDAN, Wedding Planner Extraordinaire!!!
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    Josh G. Sent on 12/29/2018
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    Stop searching for venues and go here!

    Alex was beyond exceptional! We booked our wedding reception more than a year and a half early and she maintained contact with us throughout that whole time. Of course she was busy with many other weddings but she always made sure to get back to us in a timely manner with our many questions. We started following their intstagram page which helped us with many of the ideas for our reception. Alex and her team decorated the place beautifully and made our night one to remember. The food was absolutely wonderful too! We are still getting compliments about our reception almost 2 months after the fact. It also helps that their reception packages are very affordable! Seriously, stop looking for venues and get on Hilton Garden Inn at Southpointe's calendar before they're booked! We promise you won't be disappointed!
  • Erika
    Erika S. Sent on 05/02/2019
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    Alex is Amazing!


    I booked my wedding/reception venue about six weeks before the actual day. I then had to plan a wedding in about a month! When I booked with the Hilton Garden Inn Pittsburgh/Southpointe, I was introduced to Alex, our wedding coordinator. Alex was BEYOND AMAZING. I can't even begin to tell you how perfect she was. She was always available to answer any questions I had, she led me through the entire planning process. When my wedding day came, I was so nervous. Alex set up the ceremony and reception hall exactly as I envisioned it. She really listened to what I wanted and she made everything look fairytale perfect. I feel like she went above and beyond for us. She bustled my dress for me (because my mom couldn't figure it out, lol) and treated me like I was royalty. There wasn't a thing she didn't do or wouldn't do to make my day perfect. I feel like I was blessed to have found her and I was sad when the wedding was over because at the end, she felt like family! Alex, if you read this THANK YOU SO MUCH! You are amazing at what you do! Anyone on the fence about this venue....I guarantee you will not be disappointed, especially if you work with Alex.
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    Britanni Sent on 08/06/2018
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    There are no words to describe how perfect my husband and I's wedding day was on 7/27/18. Joanna, our wedding coordinator at the Hilton, was phenomenal. She was able to make my vision come alive from the ceremony to the reception and beyond. When I was feeling nervous or stressed, Joanna was always there for me. She kept me calm, cool and collected throughout the entire planning process, rehearsal and on our wedding day. On our wedding day, I was nervous and excited, like every bride. Alex, the other wedding coordinator, came in and visited me when my bridesmaids and I were getting ready and asked if I needed anything to eat, drink or anything else she could do. She brought me cereal, which was amazing because I knew I couldn't stomach a heavy breakfast with all the nerves! The food was delicious all around! The accommodations were excellent, especially with the new renovations. The courtyard ceremony site was perfect. Honestly, I can't believe how perfect it was. Thank you, Joanna, for making our wedding day perfect and everything I ever dreamed of. <3 I highly recommend the Hilton Garden Inn Southpointe. You want everything you ever dreamed of in one place for your wedding day. This is where you go!

    Hilton Garden Inn Pittsburgh Southpointe's reply:

    We loved being a part of your day! :)
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    Jaclyn Sent on 12/01/2017
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    Alex was the wedding coordinator provided by the venue for our wedding. She is seriously amazing! She made planning the reception details effortless. It was to easy since everything was included. I couldn't imagine or want to have to co-ordinate all of the tables/chairs, lines, glassware, silverware etc if I had gone with a venue you had to bring everything in. She was so responsive to emails, and helped us throw together a next day breakfast the week of. I had been to 3 weddings at the Hilton Garden Inn before my own wedding. All of them were fantastic and SO different for the same space. We got married in their off season and they had a great discount and upgrades available. Thank you to Alex and the awesome staff at the Hilton Garden Inn.
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    Cathy Sent on 10/23/2017
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    the entire experience was perfect!! The site was beautiful & the staff was helpful & accommodating. Joanna was a true gem -- focused on ensuring that we enjoyed every single minute of the event while she attended to the details. Our daughter & new son-in-law had an absolute perfect beginning to their marriage!! Would recommend without hesitation!!
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    Sara Sent on 08/04/2017
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    We chose Hilton Garden Inn Southpointe for our wedding reception. Alex was our wedding coordinator through the hotel, and she was INCREDIBLE!!!! She was so helpful throughout the beginning stages, through the day of the wedding! I cannot say enough about how valuable she was to our wedding. I had a beach theme wedding, and I provided many decorations. I provided shells and just asked them to spread them around the room- it was better than my imagination could have done! They made sure that everything about our day was absolutely perfect, and if I had to do it all over again I would still use Hilton Garden Inn- and of course, Alex!

    Hilton Garden Inn Pittsburgh Southpointe's reply:

    Thank you Sara! We are so happy you enjoyed your day! :)
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    Annette Sent on 09/20/2016
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    Very friendly and accommodating staff. Easy to work with and customize to your wants and needs.
  • User2083657 Sent on 03/31/2015
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    The venue, food and location are perfect for my wedding, since I have family coming from all over southwestern PA. Alex is an awesome person and she knows exactly what you want before you do. She knows the best way to take your dreams/ideas and turn them into a reality making my soon to be wedding day spectacular! I can not wait to see my reception venue all decorated and finished on my wedding day! She is the BEST!!! The food is amazing! Everything is amazing!

    Hilton Garden Inn Pittsburgh Southpointe's reply:

    We're so excited for you too! :)
  • I am Mrs. rjd
    Beverly Sent on 09/11/2016
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    Our wedding was amazing! We had so many compliments from our guests--several people told us it was the best wedding they had ever attended.
    We worked with Alex, who is so nice and so friendly. When we started planning, our ceremony was supposed to be at a different venue. Four days before the ceremony, we found out that we couldn't have our ceremony as originally scheduled. I found out at 1:00 and was meeting Alex at 2 to finalize reception details and make our final payment. When I told her about losing our ceremony site, she immediately went into action and assured us that they would take care of us--and they did. Even though they have a lovely outdoor area for ceremonies, I didn't want to be married outside--the weather prediction was for 85 degrees and humid, which would be difficult for many of our guests. She arranged for us to have a section of the ballroom for a ceremony site and with the help of our florist, they made it very pretty.
    I loved the Chef's Table, where we tasted so many of the menu items. Before attending, we had made tentative choices of our entrees; after the tasting, we changed one of our choices because it wasn't what we had thought. And we were served full sized servings--we were so full after the tasting!
    Our reception was perfect. The food was delicious, the service was super, the bartenders were friendly. The room was set up perfectly--I loved that the gift table was on the opposite side of the room from the doors--we didn't have to worry about someone sneaking in and stealing anything, which, unfortunately, sometimes happens at weddings. Our cookies were displayed beautifully and the gourmet coffee station was a nice touch.
    Some venues charge extra for plating cookies and cake cutting. I was pleased that it was included in the package price.
    I am so glad that we chose the Hilton Garden Inn for our wedding--we had a beautiful wedding and were treated very well by Alex and all the staff.
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    Lindsey Sent on 08/02/2016
    5 out of 5 rating
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    We LOVED the Hilton Garden Inn at Southpointe! We worked with Alexandra and she made all of the planning so easy throughout the entire process. When we walked into the venue at our reception, the room looked exactly how I had pictured everything. The guests raved about the food and the staff were the utmost professional. One of the best choices we made throughout the entire wedding planning process was to pick this place. I would absolutely recommend it! Thank you Hilton Garden Inn and thank you Alexandra!
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