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Hilton Naples Reviews

Hilton Naples View more information

Reviews

4.9 out of 5 rating
153 Reviews
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96% Recommended by couples

Awards

153
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner
WeddingWire Couples' Choice Awards 2013 Winner
WeddingWire Couples' Choice Awards 2012 Winner
WeddingWire Couples' Choice Awards 2011 Winner
  • Monica
    Monica P. Sent on 11/13/2023
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    Best Wedding Ever!

    Stephanie at the Hilton was exceptional. Planning a wedding is difficult and Stephanie really helped with all the details and things we didn't even think of. She made sure everything was perfect and when we walked in to see the room, we were amazed. It was better than we could have imagined. She took our vision and made it come true and we can't thank her enough for the wedding of our dreams. Thank you to the Hilton staff as well. The servers were all so nice and made sure every guest was taken care of. Stephanie had our favorite drinks ready for us after pictures. Everything was just so perfect and we didn't have to worry or think about a thing. All the guests raved about the food and how much fun the wedding was. We would definitly recommend this venue and truly can't thank Stephanie enough!!
  • Erica
    Erica B. Sent on 06/24/2021
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    Stress free

    Stephanie and Ava are the people you want on your wedding day! My husband and I are from Michigan so we were nervous planning our destination wedding from so far away, but it went so smooth and exactly the way we envisioned it and more! Being a full time night shift nurse made me nervous about the communication, but they made sure to schedule phone calls with me and worked around my schedule so I always knew when we were going to talk. Our guests came up to us after an during the wedding saying how beautiful the venue was and how awesome Stephanie and Ava are. My husband and I had the best time at our wedding because we didn't have to worry about a thing (they had everything taken care of!). We will forever be grateful for them, they made our dream destination wedding come true.

    Hilton Naples's reply:

    Erica and Matt,
    Planning this Destination Wedding was such a dream for us. Your light pink and light blue theme was so beautiful in the ballroom. We are sending you many hellos and hugs from Naples and when you are ready to come visit us again we are just a short (not so short) 1,500 miles away (: !!
    -Stephanie and Ava
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  • A
    Alison H. Sent on 04/15/2021
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    Outstanding Service

    The Hilton’s team of wedding coordinators is top notch! Stephanie Roman and Ava Anderson were spectacular to work with in planning and executing our big day! They took all the worry and hassle out of it because everything was taken care of. We were blown away with all of the little touches and small details. It truly made our day one to remember. Stephanie and Ava, along with the fantastic service crew not only wowed us, but all of our guests as well. We can’t recommend them highly enough!!!

    Hilton Naples's reply:

    Ali and Dave,
    Congratulations on your beautiful day. We were so thrilled that we could be along for the journey and making it the 'Best Day Ever'!! We enjoyed watching you both celebrate on the dance floor surrounded by friends and family... and maybe a little bit of karaoke, HAHA!
    Best wishes,
    Stephanie and Ava
  • Julianna
    Julianna A. Sent on 09/21/2020
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    Stephanie is the most amazing wedding coordinator!

    The Hilton has the most kind and caring people that work there! But Stephanie honestly went above and beyond being just a wedding day coordinator! She literally met up and called me and held my hand all through the way of wedding planning! She literally had given me ideas and helped me map out me and my husband’s perfect day! The lawn on the beach was the most dreamiest ceremony ever! She honestly went above and beyond just being and wedding day coordinator! She is honestly such a hard worker and deserves the best!

    Hilton Naples's reply:

    Julianna and Ian,
    It was such a pleasure to work with you both to make this day so beautiful! 8th Avenue S. was such a beautiful location for you two to get married under Naples beautiful sun. Hilton Naples staff and I are sending warm wishes to both of you.
    -Stephanie
  • E
    Emma F. Sent on 11/25/2019
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    Expectations met and more

    Shannon and Mari at the Hilton ensured all my needs were met and went above and beyond to relieve my stress a week before the wedding. Both were well organized, responsive, and the setup of the decor met my expectations and beyond. The price of the venue was a steal for the service that came with it: officiant, wedding cake, coordinator(s), open bar, bridal suite the night before and the night of, and set up of the decor. Not to mention meetings and mock setups as needed. I would recommend this venue to anyone looking from Naples to Captiva Island in Florida. No one else can beat this price for the service and package.
  • Sarah
    Sarah M. Sent on 11/18/2019
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    Amazing Venue with Incredible Staff!!

    Caprice was hands down the absolute best to work with!! The Hilton and all staff made our wedding day a truly amazing day that we will never forget. If you are in search of a venue, search no more....from start to finish the Hilton accommodated us in any way imaginable to be sure our wedding day was flawless.
  • E
    Emily Sent on 09/06/2019
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    The most perfect day!

    The Hilton Naples is the perfect wedding venue. We were so pleased we chose to have our special day here. First of all, pricing here is affordable, especially considering everything you get in your package. I recommend this for any bride who just wants to show up on their wedding day and not worry about a thing. The convenience of the hotel suite is amazing. It was the perfect place for my bridal party to get ready and so awesome to have family/friends all in one space after the wedding. The staff was also phenomenal. Caprice is a rockstar. I appreciate her calmness and organization. I never once worried about anything at the Hilton. They coordinated all of our vendors, and if there were any issues, I never knew it. The ballroom looked stunning for our reception. I was amazed at how they transformed the room. It felt beautiful and magical. The chiavari chairs included in the package are totally worth it. They have upgrades available that can really take your wedding to the next level. I can't say enough good things about our experience here. The staff, the venue, the whole package - perfect.

    Hilton Naples's reply:

    Emily, it was such an honor to be a part of your and Travis's perfect day. I loved helping your blush and gold wedding vision come to life - plus those flowers were just gorgeous! Thank you for the kind words and trusting us with your big day. And, most importantly, CONGRATULATIONS!
    Love,
    Caprice
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    Kiran Sent on 10/07/2019
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    Awesome, easy wedding experience!

    Being from Boston, planning a wedding in Florida seemed a little daunting, however, after some major research we decided to go with the Hilton in Naples for one main reason, the reviews of Caprice Del Vecchio. I cannot state how wonderful of an experience it was working with Caprice and her team. She is extremely responsive, timely, organized and understanding. We went with all her suggestions and recommendations for other vendors (cake, florist) and everything worked out perfectly. Her handling of the actual reception was beyond perfect, I was able to see the set up the night before the event and even requested last minute changes which were handled immediately. The hotel itself was great, it has a modern feel to the decor and all the staff are extremely helpful. The day after the reception, without even talking to me, the staff took the flowers from the reception and placed them on the tables of our brunch event, this was GREAT! I didn't even think to do that, and they made the brunch look that much better. Overall, it was a great and easy experience for my new husband and I, we received so many compliments on the hotel choice! I cannot thank Caprice enough for everything she did.
  • Amber
    Amber H. Sent on 05/16/2019
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    Amazingly Easy

    EVERYONE at the Hilton was amazing! Caprice was our meeting planning and was phenomenal! Pricing was very reasonable and included much more than any other venue we looked at. Not only was it the actual venue for the ceremony, but it included the transportation to and from for all guests, the officiate, chairs, the wedding cake, set up and take down, and Caprice which was basically our wedding planner. She could not have made our day go any smoother. Not only did she and the Hilton allow us to use their lanterns for our centerpieces, but they also put candles and shells we brought into them and arranged them for us! They also brought the flowers from our arch and placed them on our sweetheart's table without us asking. To say they were the best is an understatement. The banquet team was extremely attentive and very sweet during all events, the front desk was very accommodating with early check-ins and placing rooms nearby, and if I know anyone getting married in the area I will absolutely be recommending this venue. I did not stress at all and would not have changed one thing about our fairytale day. I work at the Ritz-Carlton which is all about anticipating guest needs and the Hilton absolutely nailed that! In my opinion, everything they did was up to Ritz-Carlton standard. Thank you to everyone at the Hilton who had anything to do with making our wedding so special and memorable for not only us but all of our guests!!!

    Hilton Naples's reply:

    Amber, it was a such a pleasure making your and Jared’s wedding dreams come true!! You were such a beautiful bride, and I STILL can’t get over how gorgeous your dress was – one of my favorites for sure! Thank you for your kind words. I’ll be sure to share with the rest of the Hilton Naples team. Again, thank you for celebrating with us and CONGRATULATIONS! With love, Caprice
  • J
    Jim A. Sent on 08/06/2019
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    An amazing wedding

    We chose the Hilton because the first time we walked into the Hilton, Caprice made us feel welcome. She was professional, warm and very responsive anytime we contacted her with questions throughout our wedding planning. The attention to all the little details were all taken care of and put our minds at ease. The officiant and cake vendor used were beyond our expectations. We enjoyed working with them. We had our wedding at the 8th Ave location and it was beautiful. Our guests felt at home with the friendliness of the staff from time of check in to the time they left. It was also mentioned to us that the staff at our wedding dinner took notice of the guest names on the place cards and used them to reference our guests by name. All of our wedding events were incredible and we were very happy with our special day. Everyone at the Hilton did a great job in making it memorable.

    Hilton Naples's reply:

    Jim and Lisa, it was such a pleasure working with you on your special day! The pops of coral (and that groom’s cake!) were so fun and it was an honor making your vision come to life. I’m looking forward to sharing your comments and will be sure to let our team know they created a wonderful experience for you and your guests! Thank you for trusting us with your destination wedding, and again, CONGRATULATIONS!
    With Love,
    Caprice
  • Steve
    Steve P. Sent on 06/07/2019
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    I can't speak highly enough of the Hilton Naples!

    WOW! Caprice and her team make planning a destination wedding in 3 months very easy. Our guests were amazed at how we pulled everything together in such a short time but I did not really tell them we had Caprice as our guide through the process. She gave us preferred vendors to chose from and they were all awesome and their inclusive package was by far the best value in the area. Their willingness to use the 8th Ave South beach location made our wedding ceremony picture perfect and the venue was first rate. The total experience was absolutely amazing!

    Hilton Naples's reply:

    Steve, thank you so much for your rave review! It was such a pleasure working with you and Diane on your big day. Our goal is to make your wedding planning as fun and easy as possible, whether you’re planning from near or far, and I’m glad we were able to help you select a great team of vendors! The pop of plum in your reception was fun yet added an elegant touch. Thanks for letting us be a part of your special day!
    With love, Caprice
  • Meghan
    Meghan Sent on 04/21/2019
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    Beautiful destination wedding!

    We are Mass natives and the Hilton Naples was the perfect venue for our destination wedding! I spent a lot of time working with Special Events Manager, Caprice Del Vecchio and she did an incredible job. It takes a lot of faith to plan a beach wedding from 1500 miles away, but she made me feel like I had nothing to worry about. We ended up having 21 rooms of guests at the hotel and everyone on staff was amazingly accommodating. Everyone felt welcomed and comfortable and spent the weekend enjoying all the hotel (and Naples) had to offer. A big thank you to Diane at the front desk for making sure me and my husband were happy with our room assignments!

    We ended up holding both our rehearsal dinner and our wedding here and could not have been more pleased. The whole time here we just kept hearing, "let us know if there is anything you need" and not once were we disappointed. We were married right on the beach, had cocktails outside, and our reception in the hotel. Each detail I had planned came alive perfectly. The whole day ran so smoothly and our guests keep telling us what an amazing time they had.

    Hilton Naples's reply:

    Meghan, I was so excited to be a part of your and Clayton’s special day! It was so much fun making your tropical wedding vision come to life. Thank you for having faith in us to plan your destination wedding. I’ll be sure to pass along your comments to the rest of the Hilton Naples team – I’m so glad to read your guests had a wonderful experience during their stay. Again, congratulations!! Thank you so much for celebrating with us!
    With love, Caprice
  • Teresa
    Teresa Sent on 04/05/2019
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    Amazing venue And value

    We had our destination wedding here on March 29 2019. I cannot even put into words how wonderful and talented Caprice is! She was very patient and responsive with me during the planning. She understood my visions and exceeded my expectations. I actually will miss her now that it’s over. The food is very good. Great service!

    Hilton Naples's reply:

    Teresa, it was such a pleasure to work with you and Anthony throughout the planning process! I was so excited to make your vintage beach wedding dreams a reality. Thank you for celebrating with the Hilton Naples and CONGRATULATIONS! You’ll have to stay in touch! With love, Caprice
  • A
    Alina Sent on 12/15/2018
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    A Night in Havana Theme!

    Our wedding was truthfully, a fairytale and dream come true! I had been working with Caprice for over 10 months and she EXCEEDED my expectations. She listened to every single detail and concern I had. She was simply great! I could go on about how great she was for hours!! Our theme was a night in Havana and let me tell you, it looked like it for sure!
    John and the banquet team did a phenomenal job putting it all together! Every single team member catered to our family and friends, the word “no” was never mentioned.
    Thank you everyone, for making our dream wedding come true!

    Hilton Naples's reply:

    Alina, I couldn’t have been more excited to be a part of your and Tom’s big day! I’m glad you enjoyed your fairytale “night in Havana” – such a fun theme! Thanks for celebrating with the Hilton Naples, and of course, congratulations!! With love, Caprice
  • C
    Callie Sent on 01/19/2019
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    The BEST wedding venue in SW Florida

    Where do I even start? My husband and I got married at the Hilton a little over three months ago and it was more than we could have ever dreamed it. Saying that it was my fairytale wedding and a dream come true is a huge understatement. The staff at the Hilton is fantastic and so friendly, but Caprice is beyond outstanding not just as a wedding coordinator, but also as a friend and even a “therapist” to calm you wedding stress. She truly made our wedding day a picture perfect wedding. Caprice treats you as real people, not just another wedding that she can check off on her list. She always went the extra mile to make sure we felt special. She unfortunately was unable to be there on our actual wedding day, but she still made sure that everything was just the way we had asked. I truly cannot thank Caprice enough for working with us and making all of my crazy dreams and ideas a reality. I wasn’t always the easiest to get ahold of or quick to respond to emails due to being in grad school while planning a wedding, but she was always so patient with me and always understanding when it would take me some time to respond to email. As we approached our wedding date, Caprice ensured that the coordinator for the day of our wedding was in attendance at our meeting so that everyone was on the same page rather than messages being passed back and forth. Caprice is seriously the best in the business.
    Our ceremony...talk about something straight out of a movie! It was breathtaking and so much more than I could have dreamed of. I always wanted to get married outdoors, but wasn’t big on a beach wedding, so when They shouted us 8th Avenue, we knew that was the spot. Two months prior to our wedding was when the red tide was awful and as soon as I emailed Caprice to talk about alternatives, she started looking at other options for us. She even went a visited a park that was a possible option to determine if it would hold the number of guest we were expecting. Fortunately, the red tide subsided and we had the perfect rustic themed ceremony at 8th South Avenue.
    I didn’t get the chance to go out to our cocktail hour, but from my pictures and what my guest said, it was breathtaking.
    The food at our wedding reception was incredible and the hor dvours were fabulous! Our guest are still raving about it. The lighting was exactly what I had asked for and the table settings were perfect down to the small details we had wanted. Our dance floor was huge, which was exactly what we wanted to be able to dance the night away, and that’s exactly what we did.
    The Hilton and Caprice truly made our night perfect. When we got back to our room we had special treats and drinks waiting for us, which were delicious. Three months later and Caprice is still making us feel special. If you are looking for the perfect wedding location, look no further because you have found it. I can’t thank the Hilton and Caprice enough for making my fairytale become a reality!

    Hilton Naples's reply:

    Callie, you are my dream bride come true! I loved working on all the details for your big day! There are always unforeseen challenges during every couple’s planning and you overcame each one & never let it affect your fairytale! Thank you for your amazing words and trusting me and the Hilton Naples team to be a part of your special day. CONGRATULATIONS!!
    With love,
    Caprice
  • S
    Sara Sent on 07/25/2018
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    Caprice did an awesome job helping keep us on track and with all the little details. The entire staff at the Hilton was incredible and so accommodating. Everything turned out so beautiful. We had a large number of guest staying the weekend and everyone was very pleased with the rooms and the pool. The only complaint was that the only restaurant in the hotel for your guest is very overpriced. However the location is great and there are plenty of options within walking distance or a short uber ride. Caprice you were amazing and we can not thank you enough for stepping up to the plate when our first coordinator left!

    Hilton Naples's reply:

    It was such an honor to be part of your and Bobby’s special day! I’m glad your guests were able to enjoy the hotel and its amenities – I’ll be sure to pass along your comments to the rest of our team. Thank you for the kind words and of course, CONGRATULATIONS! With love, Caprice
  • M
    Mary Sent on 07/01/2018
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    Caprice and her staff were amazing. We didn’t expect the rain that came, but without blinking an eye, Caprice created a space that looked as though it was planned all along. It was such a great experience working with her.

    Hilton Naples's reply:

    We won’t let a little rain ruin anyone’s wedding parade! Thank you for letting us be a part of your daughter and new son-in-law’s always & forever! It was such a pleasure working with you and your family. With love, Caprice
  • K
    Keri Sent on 05/03/2018
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    My husband and I are not big planners and were looking for the perfect laid back ceremony and reception. Caprice, special events manager, was wonderful and helped plan everything and made sure things we didn't think of were included in our wedding.

    We had a small ceremony on the beach and then back to the Hilton Naples for the poolside reception. The reception was setup on the far end of the pool patio and there was plenty of shade on the sunny day. We booked the Hilton Naples sight unseen and no food samples tasted. The Hilton Naples was beautiful; the food (Mahi Mahi, Filet Mignon, and French Cut Chicken) was AMAZING; the reception by the pool turned into a pool party.

    Along with our family and friends we had the best wedding, reception / pool party!

    Thank you to all the people at the Hilton for making our day so special

    Hilton Naples's reply:

    Your wedding and poolside reception were so much FUN! Our team loved that your friends & family made the celebration on our Pool Terrace so fun & exciting - what an awesome day for your dream wedding. I know planning a destination wedding can be scary so thank you for trusting me and the Hilton Naples team to be part of your always and forever! Come see us for your anniversary!

    With love,
    Caprice
  • K
    Kim Sent on 06/17/2018
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    Absolutely amazing experience!!! We highly recommend

    Hilton Naples's reply:

    Your recommendation means the world to me – thank you! Our team loved being part of your special day and to help you make beautiful memories with your family & friends. Congratulations again!

    With Love,
    Caprice
  • R
    Rachel Sent on 01/31/2018
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    Our wedding was on Sunday, January 14th 2018 and what an amazing event and venue! Everything from the early morning breakfast, the beautiful Sunday morning beach wedding ceremony, professional transportation, and the top-quality reception couldn't have been more beautiful or well coordinated. The staff was very helpful and took care of every last detail to help create a beautiful, elegant and memorable experience for everyone! All of our guests were raving at how special this event was and we absolutely couldn't be happier! Thank you for taking such good care of us, Caprice and all of the staff at the Hilton! You guys are awesome and I'd highly recommend your venue to anyone looking for a beach wedding!

    Hilton Naples's reply:

    You & Patrick are the awesome ones! It was my absolute pleasure to help coordinate your amazing ceremony & reception! Your recommendation made my day and I hope you come back and see me!

    With Love,
    Caprice

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    Sean Sent on 11/13/2017
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    Shannon and her team are truly the best! Shannon definitely made the wedding planning process stress free and smooth sailing! We were so blessed to have had her as a wedding planner and pulling off our special day. Everything was beautiful and we received so many compliments on our wedding and it was all because of Shannon and here team putting everything together perfectly. I couldn't have asked for a better wedding planner and venue as Shannon and her team know what they are doing! I would definitely recommend Shannon and the Naples Hilton to anyone in need of a wedding planner and venue in Florida, and if I had to rate her from 1 to 10...it would be a 20! Whenever we needed something or had a question, she always was responsive and quick even though we were based in the UK! She understood our vision and it turned out beautifully! Thank you so much again and I would highly recommend her to any engaged couple!
  • K
    Kim Sent on 10/11/2017
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    I cannot say enough positive things about our experience with the Hilton. From start to finish, the service was top notch. I had the pleasure of working with Shannon, the events coordinator, throughout the entire process. It is evident that Shannon loves her job, because she truly excells at it. No matter how many times I emailed her, she responded every single time within hours, never leaving me in limbo about the whole process. It was so comforting to know that she was there for anything I needed. Obviously, wedding planning in itself is stressful, but Shannon made it smooth sailing the entire way! The appetizers and entrees were all delicious, making it hard to narrow down our choices during the tasting. We wanted to choose them all! The entire staff went above and beyond to make sure our wedding went just the way we wanted it. They say it is good luck to have it rain on your wedding day, and it poured! Just our luck, our ceremony was planned to be held outside, but we had to move it indoors at the last minute. Shannon and her team did an amazing job to move everything inside. I didn’t even stress about it at all, because I knew she would take care of it. None of our guests even knew we were in our “plan b” ceremony space! The reception was equally amazing, and was executed perfectly by all staff involved. All in all, I couldn’t have asked for a better experience for my wedding. I highly recommend using the Hilton Naples as your venue.
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    Brian Sent on 10/03/2017
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    Absolutely the best staff out of all Hilton properties. There were several events going on at the time of our wedding that was rained out at the beach and reverted back to the busy hotel. Shannon Quinn coordinated everything quickly, calmly and professionally. She literally turned it around in less than 30 minutes and our guest were rerouted, the ceremonial hall was set up amd most importantly Our wedding was on time. Exceptional staff and highly recommended. Thank you

    Hilton Naples's reply:


    Brian & Stacie…you were an amazing couple to work with! One thing is for sure…Shannon is known to handle all situations with a calm and professional manner. We love hearing your excitement in your special day! And thank you for recommending Hilton as a destination wedding venue! Safe travels home!
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    Trisha Sent on 09/27/2017
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    So let me say this...the Hilton Naples was amazing for our wedding! Throughout the planning process Shannon Quinn and her team were always so helpful to me, it wasn't until Hurricane Irma hit that I really needed them and they came through.

    Hurricane Irma hit two weeks before our wedding and we knew things may not work out. We were having a destination wedding and family was flying in from all over the country. I was a nervous wreck, but Shannon reassured me everything would work out. Fast forward to the week of, Shannon and her team including the two John's in banquets and the housekeeping staff worked tirelessly to get the hotel ready for our wedding. She arranged for us to stay in an alternate hotel while the hotel was cleaned up after Irma, but stayed in contact every step of the way.

    My wedding day approached and I was no longer stressed, but relaxed because I knew the Hilton Naples would take good care of us. That was an understatement! My wedding was GORGEOUS! From the decor, to the friendly staff; I could not have asked for a better experience. We almost had a natural disaster destroy our day, by here we are 4 days later married and so grateful to the Hilton Naples for everything they did for our friends and family. Our family commented that it was the most beautiful wedding they have ever been too and I was so happy! Thank you Shannon and team for making my day absolutely fabulous and amazing; despite Hurricane Irma having other plans. I would highly recommend the Hilton Naples for your wedding, Shannon and her team will take good care of you!

    Hilton Naples's reply:

    Well one thing is for sure Trisha: Hurricane Irma had no say on your special day! Thanks for trusting us to perfect your wedding! You are possibly one of the only brides to get married in Southwest Florida that day – and we are so proud to say we could give that to you and your family! You looked STUNNING! Hilton Naples is honored to have hosted such a beautiful moment.
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