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Weddings

Hilton Rose Hall Resort & Spa Reviews

Hilton Rose Hall Resort & Spa

Hilton Rose Hall Resort & Spa

James Hill, JM
4.3 out of 5 rating, 8 Reviews
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Reviews

4.3 out of 5 rating
8 Reviews
  • Quality of service
    4.5 out of 5 rating
  • Average response time
    3.9 out of 5 rating
  • Professionalism
    4.5 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.4 out of 5 rating
75% Recommended by couples

Awards

8
  • Jami
    Jami F. Sent on 04/26/2023
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
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      5.0 out of 5 rating

    Amazing day!

    The staff here was amazing. Everything was perfect. The wedding coordinator Vanassa was so helpful and talented. Great venue. Especially when kids are involved. Activities every night. So fun! Beach wedding was perfect.
  • L
    Liette Sent on 01/15/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    AMAZING!!! BETTER THEN WE EVER DREAMED !!!!! GOING BACK TO THE HILTON FOR XMAS 2019!!! Our sons of 3 and 1 yrs old loved it and we were treated like royalty our entire stay !!!!
  • L
    Laura Sent on 03/11/2017
    5 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    The wedding planners are phenomenal. Kimsacha worked on my wedding and she was fantastic. Keen attention to detail, she was responsive to all my emails and my wedding with over 160 guests went off without a hitch.
    I highly recommend this resort to anyone considering a destination wedding in Jamaica.
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  • T
    Taisha Sent on 12/11/2018
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      4.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating

    Exceptional Service with great Hospitality

    We had our 15 yr vow renewal overlooking the water. It was nothing short of Amazing. The staff was went out of their way to make sure our day went smooth without a hitch. The Chef came out personally to accommodate us and our guest. The food and hospitality was superb.
  • S
    Stephanie Sent on 09/10/2015
    4.6 out of 5 rating
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      5.0 out of 5 rating
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      3.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    This was an excellent venue for our destination wedding. The only downside was that we ended up working with too many wedding coordinators by the end of our experience, but they all were very nice and professional. I think they just had some shifts in staff. Either way, everyone I interacted with was nice, personable, and accommodating. I asked alot of questions throughout the process and they took the time to speak with me every single time. Despite, the lapse in communication at some points, it was an enjoyable experience AND the venue is breathtaking!
  • Lenora
    Lenora Sent on 11/25/2019
    4.2 out of 5 rating
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      5.0 out of 5 rating
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      4.0 out of 5 rating
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    Overall things went very well. Resort highly recommended. We plan to celebrate our one year anniversary there, along with some of our family & frie

    We absolutely loved our wedding coordinator Shanique Reynolds, she was
    on her A-Game, and that was on point. She ensured that our wedding was stress-free and beautiful!! Photographer & videographer was awesome. Our candlelight dinner server Alwayne was great. The resort was nice, food was good (plenty), drinks were a hit too. We (several in group) were conned out of photos we paid for at Dunn's River Falls (nothing to do with the resort). Nightly entertainment...

    Hilton Rose Hall Resort & Spa's reply:

    Dear Lenora,

    Thank you for sharing your feedback!

    It was our pleasure assisting in making your wedding dreams come true and we look forward to welcoming you back to our little piece of paradise!

    Always at your service,
    Christina McKenzie
    Assistant Wedding Sales Manager
  • J
    Julia Sent on 08/21/2016
    4 out of 5 rating
    • Quality of service
      4.0 out of 5 rating
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      4.0 out of 5 rating
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      4.0 out of 5 rating
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      4.0 out of 5 rating
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      4.0 out of 5 rating
    Our check in process was horrible. We sat in the lobby for over 2 hours awaiting our room. Three staff members stating they were helping us but not doing a good job. We weren't the only ones going through this. Once we got into our room we had to wait until someone came and fixed the balcony door. Things got better by the evening. Hilton Rosehall is a great resort. We really enjoyed the drinks & many things to do. Our wedding was beautiful. It's a great resort. I'd recommend it to anyone.
  • V
    Valery S. Sent on 12/18/2022
    2 out of 5 rating
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      2.0 out of 5 rating
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      1.0 out of 5 rating
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      3.0 out of 5 rating
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      2.0 out of 5 rating
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      2.0 out of 5 rating

    A Let down

    I have been traveling to this resort for the last 14 years. I was first introduced to the Hilton Rose hall because my neighbor had a destination wedding there. I immediately fell in love with the place because of the staff and the many amenities the resort had, which led to me returning there almost every year for the next ten years. Sort of like a home away from home. I attended another excellent friend of mine's wedding there again in 2011. So let's say that this place left a lasting impression on me. Fast forward to 2021, my wife and I decided to renew our vows. Without thinking twice we selected the Hilton Rose hall because by this time, we had been there more than ten times, and we knew what to expect; at least, we thought we did.
    We started planning in Sept 2021 and were assigned a charming Wedding Coordinator. That lasted about a month because that individual stopped working there. There was much silence until I inquired around October about the need for more responsiveness. We were assigned another wedding coordinator with whom we had to restart our vision talks. This particular person is returning emails to our questions at midnight. By the time we see the email, it is the next day. Weeks and weeks go by, and we are still waiting for a response. Mind you; we have already paid in full for the resort. It is now January, and I'm getting agitated at the lack of service and communication. Here is when wedding coordinator three comes into play. We are assigned another person who, once again, still needs to have the details we discussed with the last two coordinators. At this point, we have already paid and have over 40 guests also staying at this resort. We, as a family, decide to make sure the event goes smoothly, so we outsource contractors. We had no desire to hire anybody when the resort's purpose should have been a one-stop shop. From then on, we didn't deal with the resort in terms of implementation. When we contacted the resort to let them know about our outside contractors, they let us know a fee would be associated with having them come on the grounds.
    We are now given a third wedding coordinator who asks us about our vision. At this point, we get frustrated and reach out to the General Manager and explain all the deficiencies and lack of service we have been getting. Our Renewal was in July, and we have things locked in with our contractors but not the resort. I promise you that this day would have been abysmal if it wasn't for our outside contractors. The General Manager contacted us and asked how we could rectify this. Our fees for the Contractors were eliminated, and we got a discount on our stay. Fast forward to July, and Now we have a Fourth Wedding Coordinator who is the actual Manager of the coordinators.
    We arrived at the resort on July 25. We get there at 11 am. I am well aware the check-in is at 3 pm. For a client who is spending thousands on an event and bringing in thousands for his guest, the room should be ready quickly. We got into our room at 6 pm. Many of my guests experienced waiting hours to get into their rooms also. My parents arrived on July 26 and didn't have electricity on one side of their room. The wifi was non-existent, period. There were times I came to my room, and maintenance was there because there was a leak, and they had to come into our room and go through the ceiling to fix whatever issue. Our toilet kept flooding. Hilton Rose Hall is not the same resort I remember. I don't know what happened through the years, but something has changed. The prices have gone up, but the service needs to match. The Renewal itself was terrific because of our contractors. The wait staff was great as well. The only complaint I had in terms of that is some people never got their food. HILTON Rose Hall, a place I have grown to love, is not the same. I've been coming there for a while, so I recognize the staff, and they let me know the management changed a few years back. It is very telling and showing. This place has many memories for my family and me, but I would never recommend it to anyone as it is currently managed.

    Hilton Rose Hall Resort & Spa's reply:

    On behalf of the Staff and Management of our resort, we would like to thank you for taking the time to post this candid review of your experience with us. It is with great sadness that we learn of your overall disappointing experience, from the wedding planning process through to the arrival process, for this we offer our sincerest apologies. We are also glad to hear that the actual big day events were a success. We hope to have the honor of welcoming you back and allowing us the opportunity to prove that the Hilton culture that you have grown to love in the pass is still alive and well. Best wishes to you and your husband.