Hotel El Convento Reviews
View more informationReviews
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Quality of service 4.9 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.9 out of 5 rating
Awards
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Featured
Lauren J. Sent on 03/09/20245 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Best Wedding Day!
We just got married at Hotel El Convento on March 2, 2024 and have nothing but amazing things to say! We first toured the venue in November 2023. From that first meeting, we knew it was the venue for us. Nelia spent over two hours with us in that first meeting. The care, attention, and consideration she showed to us in that first meeting never wavered over the next year and a half leading up to our wedding. She consistently was available to us to answer questions, answer emails, and get us any information she needed. She was flexible to work with, professional, kind, and compassionate. She truly went above and beyond to ensure we felt at ease every step of the way. Come our wedding day, this level of service went beyond just Nelia. All of the staff, servers, bartenders, bellhops, front desk attendants - literally everyone and anyone at Hotel El Convento - were amazing. From helping us deliver our welcome bags to guests to ensuring our guests were settled in their rooms to keeping the party going on our wedding night, they all demonstrated what five star service is. We are already planning to return to Hotel El Convento to celebrate our one year anniversary and soak it all in yet again! That should be a testament to how much we cherished Nelia and her whole team throughout not only the planning process but also our wedding weekend. -
Quality of service
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Amelia V. Sent on 12/08/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing venue, food, and service!
If you are getting married at Hotel El Convento and get paired with Nelia as your catering manager, you are truly in luck! Nelia is a true professional. She was quick to respond and always provided lots of helpful information. She was one of our favorite people throughout the wedding planning process!
The actual venue itself is gorgeous inside and out. It gives off a very old world timeless charm but can be decorated with any vibe. We had around 115 people which was perfect.
The food is out of this world! We had so many compliments from guests about all the food they enjoyed. They also set aside some appetizers for my husband and I to eat and served dinner to us first which we very much appreciated! -
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Victoria P. Sent on 11/08/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The most incredible experience
I cannot even believe the incredible experience we had getting married at Hotel El Convento. Everything was just absolutely perfect.
Starting off with the ease of planning everything (even while living in Massachusetts). Nelia was so organized and easy to communicate with. Nothing was ever hidden or a surprise when it came to costs. And she really took the time to help us with each and every step. From planning out food, all of the hundreds of questions I had, vendor recommendations, and making everything fit together, she was amazing to work with.
The venue itself is just unbelievable. The architecture, the paintings, the cleanliness, the antique elegance. It was a dream to get married in such an amazing historic place. And so many beautiful places to take pictures (even if it rains like it did for us, there is no shortage of beautiful spaces for pictures!).
The staff was also so wonderful. From the moment we got to the hotel, everyone was friendly and accommodating. Especially the employees who worked our wedding. Yvette in particular was such a sweet woman. We actually met her at the tasting and requested for her to also work closely with us at our wedding because we just loved her so much!
And then the food- oh my gosh the food. I will probably never taste anything as good as the food here ever again in my life. Everything was perfect. And what an amazing selection to choose from!! I also love that they offer late night snacks!!! This was a HUGE hit for our guests.
Our guests were blown away by everything. People could not stop talking about the service, the beauty of the venue, and the food.
And back to Nelia- she is the heart of all of this. She truly loves what she does- it’s so obvious that she has a real passion for her work and the people she works with. She is kind and caring, has such an excitement for the couples getting married, and also is incredibly organized. She doesn’t miss any details and she ensures that everything is flowing smoothly. From the set up, to the flow of food being served, to the final touches with late night snacks- everything was perfect. I could seriously go on and on!
If you are thinking about booking a wedding here- do it!!!! You will not regret it!-
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+5 photos
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Quality of service
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Peter C. Sent on 10/31/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Welcome Reception for sons wedding
We hosted a welcome reception for out of town guests at Palacio Provincial the night before our sons wedding. From planning through the event the staff could not have been more helpful and professional. Even with a last minute location change due to inclement weather they handled it seamlessly. This was the most professional and efficient event I have ever seen.
Most importantly they worked with us to ensure that our event would be distinct from our son's wedding at El Convento the following day. They truly make the entire weekend a great experience for everyone.
pfor guests attending our sons weddingHotel El Convento's reply:
Saludos Pete,
It was an absolute pleasure to have the opportunity to celebrate with all of you during your son's wedding weekend. Thanks a lot for those amazing weeks and we will always remain at your service.
Cordially,
Nelia T. Sanchez Ramos
Catering Manager -
Quality of service
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Natalia A. Sent on 10/25/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best venue
We had the wedding of our dreams at Hotel El Convento. We also had our rehearsal dinner and post wedding brunch here. Our guests (most of which traveled from the US) immediately fell in love with the beauty of the hotel and were able to explore Old San Juan. In the year of planning, Nelia was my point of contact and she was incredible. She was extremely responsive, kind, and professional. She answered all my questions in detail and helped me craft the menus for the multiple events. Our guests absolutely loved the food throughout our wedding weekend—it was phenomenal. The entire staff at the hotel was excellent. All of our guests had an amazing experience. The hotel is extremely experienced with events and weddings and the flow of all our events was impeccable. There’s not a single thing I would change! Don’t think twice about making this your wedding venue—it has all the beauty, charisma, and excellent team/service for your dream wedding!!!-
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+2 photos
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Quality of service
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Herminia P. Sent on 09/30/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Classy and profesional
Such a beautiful hotel. The food was amazing and the service was awesome. Our ceremony got moved indoor due to weather and Maria made the transition seamless. -
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Gabriella F. Sent on 02/22/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Venue, amazing food and great staff!
From the minute we selected Hotel el Convento as our wedding venue we knew it was going to be magical, with its historical details and old world charm we felt immediately connected. Nelia was amazing every step of the way helping us select our menu and referred us to our amazing wedding planner Karisha Marie. Our guest are still talking about all aspects of our wedding but most importante the food which was amazing! highly recommend -
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Lina P. Sent on 08/23/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent Venue and Service
Hotel El Convento was the perfect venue for our wedding, besides being a beautiful historic place in Old San Juan, the food was amazing, we received a lot of good comments about the meal and appetizers and the service was just top notch. Can´t thank enough Nelia and all the team for hosting our wedding, our guests from Colombia, México, USA, Puerto Rico, and making this experience exceptional.Hotel El Convento's reply:
Saludos Lina,
It was truly a pleasure to receive both of you and your guests at our property and we are thrilled that you all enjoyed this wonderful event. You will always be welcomed and we wish you both the very best!
sending hugs,
Nelia T. Sanchez Ramos
Catering Manager
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Quality of service
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Ibia C. Sent on 07/09/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Venue and hotel
This was the best venue we could've chosen. Everything was perfect. The entire staff, from the front desk to the wait staff, were very attentive to detail. Our entire group had a great time. Our guests keep telling us that this was the best wedding food they ever had!Hotel El Convento's reply:
Hi Ibia,
It was an absolute pleasure to be part of your special day and we couldn't be happier that everything turned out amazing!
Hugs,
Nelia T. Sanchez Ramos
Catering Manager -
Quality of service
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Remy R. Sent on 06/30/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Destination
The team at El Convento (Nelia, Maria, Fabiola) are a group of absolute professionals. We felt informed, assured, and excited every step of the way. All of our guests could not stop raving about the quality of the venue, food, and staff.
Maria and Nelia gave us an amazing welcome and tour, Fabiola checked in throughout the night, we did not have to do anything but enjoy our day!
Every.single.detail. Was covered. My bride and I had a personal server making sure we were getting food/drinks during photo shoots and all the wedding madness.
PLEASE review their list of recommended vendors. They have established relationships with the best vendors on the island, which resulted in everything going perfectly!
Cannot recommend enough. Some photos can be seen on my IG: @remytherockstar, or if you are like us you will get real excited following @oldsanjuanweddings -
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Remy R. Sent on 06/30/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Destination
The team at El Convento (Nelia, Maria, Fabiola) are a group of absolute professionals. We felt informed, assured, and excited every step of the way. All of our guests could not stop raving about the quality of the venue, food, and staff.
Maria and Nelia gave us an amazing welcome and tour, Fabiola checked in throughout the night, we did not have to do anything but enjoy our day!
Every.single.detail. Was covered. My bride and I had a personal server making sure we were getting food/drinks during photo shoots and all the wedding madness.
PLEASE review their list of recommended vendors. They have established relationships with the best vendors on the island, which resulted in everything going perfectly!
Cannot recommend enough. Some photos can be seen on my IG: @remytherockstar, or if you are like us you will get real excited following @oldsanjuanweddingsHotel El Convento's reply:
Hi Remy!
Thank you for sharing those amazing words, and for trusting your most important day to us. We are thrilled that you and your guests had an incredible evening. We are beyond grateful to be part of such an amazing celebration.
Congratulations,
Fabiola Cruz Soler
Director of Catering -
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Christina L. Sent on 07/05/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gorgeous and Perfect Wedding
I couldn’t recommend Hotel El Convento more. It was a beautiful and perfect wedding. Nelia was a huge help and always responsive. Food and drinks were fantatic! -
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Kimberly M. Sent on 08/09/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding of our DREAMS
We had our March 2023 wedding at Hotel el Convento and it was literally the wedding of our dreams!!!! Our guests are still talking about our wedding 5 months later and how it was the most amazing wedding they attended. Hotel el Convento was exactly what we had envisioned and then some. NELIA is literally a gem of a human. She made the whole experience smooth and easy. I am not an easy person to please (I am a Wedding Planner myself) so having a strong background in this field, I knew exactly what I wanted and NELIA made it all happen. The food was phenomenal from cocktail hour to the main course to our late night snacks everyone was stuffed, the drinks were delicious and I am constantly craving one of the Passion Ginger Mojitos. The venue is beyond gorgeous from the iconic front doors to the black and white floors. We truly wish we could relive our wedding over and over again. Thanks you Hotel el Convento Nelia and staff for making our wedding a dream
xoxo, The Rivera's-
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+10 photos
Hotel El Convento's reply:
Hi Kim,
Words cannot express enough the gratitude for this message. It was truly a pleasure to work with both of you nad you have become part of El Convento Family. We will always remain at your service and we wish you both the very best.
Hugs,
Nelia T. Sanchez Ramos
Catering Manager -
Quality of service
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Lilliam D. Sent on 04/18/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A dream wedding venue.
Hotel El Convento was and is one of my favorite places in Puerto Rico. The service and staff were amazing and always kind through the planning process. The service during the day of the wedding was amazing and guests felt taken care of. My favorite part of this venue is of course, the venue. The feel, the high ceilings, the floors, the arches throughout the venue make it feel so unique and I will definitely be returning!Hotel El Convento's reply:
Hi Lilliam,
Thank you a lot for sharing those amazing words and we are thrilled that both of you had an incredible evening and we were grateful to be part of such an amazing celebration.
Hugs,
Nelia T. Sanchez Ramos
Catering Manager -
Quality of service
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Alissa S. Sent on 03/11/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful venue
What a unique and beautiful venue. The staff was excellent, especially Nelia! All of our guests raved about the food. It was the perfect place to have an amazing wedding.-
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+2 photos
Hotel El Convento's reply:
Hi Alissa,
Thanks a lot for those amazing words! We are thrilled that you and your guests had the most spectacular night!
Sending you both a huge hug,
Nelia Sánchez Ramos -
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Caitlin M. Sent on 02/15/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dream Venue, Dream Wedding
Hotel El Convento far and beyond exceeded our expectations from site visit through wedding day. Nelia was our contact person there, and she was so helpful, responsive, and kind throughout the entire planning process. Come day of, the venue was gorgeous, spotless, and everything we wanted it to be. The food was incredible (try the pork) and the drinks were delicious. Nelia and her team made sure the meal and bar ran so smoothly!!! They even made sure to have a small platter of cocktail hour hors d'oevres set for my husband and I at our seats for dinner. I can't say enough good things about this place. Thank you Nelia for your time, care, and expertise. We couldn't have pulled it off without you-
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+4 photos
Hotel El Convento's reply:
Hi Caitie,
Thank you SO very much for those wonderful words, as they mean the world to us! It was truly a pleasure to work with both of you as you were simply amazing to work with. You will always be part of our family and we are thrilled that you and your guests enjoyed every single detail. Ps. the pork is my favorite too jajaj.
Sending a huge hug to both of you,
Nelia T. Sánchez Ramos
Catering Manager
T. 787-723-9020, ext. 351
C. 787-608-3192
Hotel El Convento
100 Cristo Street
San Juan, Puerto Rico 00901
www.ElConvento.com
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Quality of service
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David Sent on 01/12/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Overall service
I jist want to say THANKS to all the staff at El convento but i want to highlight a specific person. FABIOLA you are the rockstar she is humble responsible sweet and she ensure that every detail is completed. Im so happy that i made the best decision to had my wedding here. Excellent venue come do your weddiing at el convento
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+2 photos
Hotel El Convento's reply:
Saludos David!
It was truly a pleasure to work with you and Yhonny throughout this process. We are so happy that you had an amazing time.
You will always be a part ot our family.
Hugs,
Fabiola Cruz
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Jasmine S. Sent on 02/23/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
2/19/23 destination Wedding
Wow! I don’t know where to start. First off, this venue is STUNNING. This was a destination wedding for us and so many of our guests kept complimenting how beautiful the venue and surround city were. There is truly nothing that compares. Second, Nelia is AMAZING, she really went above and beyond for us. She was so helpful, kind, patient, and responsive throughout this whole process; I am so thankful for her. The food options were great and your truly get so much for the price you pay for the venue. All of our guests kept saying how great the food was. They are also are very flexible with dietary restrictions which gives good peace of mind. Couldn’t recommend this venue more.Hotel El Convento's reply:
Hi Jasmine,
Thank you thank you for those amazing words, I will share your comments with our Chef and his staff as they will be thrilled to read them! It was a pleasure to be part of your special day and I will always be at your service.
Hugs,
Nelia T. Sanchez Ramos -
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Bethany D. Sent on 04/04/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This place is everything!
We worked with Nelia who is an actual angel, she is professional, thorough, so easy to work with and will go above and beyond to make this the easiest and best experience. There is not enough words to describe what a great experience we had so I will try summarize. Beyond being a beautiful location, the staff is absolutely exceptional, our guests and ourselves were so taken care of it was incredible. Nelia and her team were with us throughout the day, from the ceremony, to the cocktail hour, to the reception, ensuring everything went smoothly and making sure we had everything we needed. As soon as we came into cocktail hour they ensured we had a plate of hors d'oeuvres so we could try them all and we had a waiter catering directly to us so we always had drinks or anything we needed. For dinner we had the buffet and they served it directly to us and even gave us our own tray of the desert samples so we could try all of our selections. The food is beyond good, we heard so many compliments from our guests and the Chef even came out to greet us. When I say this was the best experience that is not an exaggeration, the location is beautiful and the staff is awesome! We wish we could give more than 5 stars, we strongly recommend this location!-
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+13 photos
Hotel El Convento's reply:
Hi Bethany,
We are beyond grateful for those amazing words and we are thrilled that both of you as we as your guests enjoyed every minute of it. It was a pleasure to work with both of you and we will always be at your service.
Hugs,
Nelia T. Sanchez Ramos
Catering Manager -
Quality of service
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Mariela A. Sent on 12/19/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dream venue
Hosting our wedding at El Convento was the best decision we could've made. The place is beautiful, the staff is so attentive, caring and helpful. Very responsive team and you feel very taken care of throughout the entire process. Historic and unique venue with the option of hosting indoor and outdoor activity and the convenience of rooms. If you are getting married in Old San Juan, THIS is the place to do it at.Hotel El Convento's reply:
Saludos Mariela!
It was truly a pleasure to work with both of you throughout this process. We are thrilled that you had an amazing time and we will pass your compliments to the staff.
Hugs,
Fabiola Cruz -
Quality of service
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Kimberly H. Sent on 11/21/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Magical Tropical Wedding
Truly, we could not be happier with El Convento as the venue for our cocktail party and wedding. All of our guests commented repeatedly that the food was delicious, the champagne was excellent and the service was top notch. I have personally never had better food at an event, it was incredible. The servers made sure there was never an empty glass, and the bartenders got to know many peoples personal drink preference. It was a spectacular event and I am so so so incredibly grateful.
Hotel El Convento's reply:
Hi Kimberly,
It was truly a pleasure to host your friends and family. We are thrilled that you had an amazing time and we will pass your compliments to the chef and staff.
Hugs,
Fabiola Cruz
Director of Catering -
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Caroline O. Sent on 02/04/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
5 Star Wedding Experience
I just had the wedding of my dreams on 2/3/23 at Hotel el Convento. The staff was amazing and the venue is so gorgeous and classically beautiful. If you’re thinking about getting married here, DO IT! -
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Katie C. Sent on 09/27/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fantastic service for our wedding
My husband and I loved everything about our wedding at El Convento. The staff was very attentive and helpful throughout the night. The food was delicious and our signature cocktails were exactly how we wanted them. Nelia was the best! She was very accommodating and assisted us every step of the way. Truly grateful and appreciative to the staff at El Convento for everything.Hotel El Convento's reply:
Hi Katie,
It was truly a pleasure to work with both of you throughout this process. We are thrilled that you had an amazing time and we will pass your compliments to the chef and staff.
Hugs,
Nelia T. Sanchez Ramos -
Quality of service
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Rima Sent on 07/07/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fabulous venue!
My daughter got married the Fourth of July weekend. The wedding venue was very elegant and everything was very well coordinated. Nelia Sanchez was our coordinator at hotel El Convento and she was always very attentive and responsive to our MANY emails. In the middle of Old San Juan, Hotel El Convento makes the perfect wedding destination. All guests loved the venue.Hotel El Convento's reply:
Saludos Rima,
It was an absolute pleasure to work with all of you throughout this process. We sincerely appreciate your comments and we are thrilled that yo chose Hotel El Convento for Gabriella's Wedding. We will always remain at your service.
Hugs,
Nelia T. Sánchez Ramos
Catering Manager
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Quality of service
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Gladira R. Sent on 09/13/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Perfect Venue!
I absolutely recommend getting married in El Convento! The venue is the perfect combination of history and romance, and the service was unbelievable. Fabiola was so amazing, responsive, and helpful in every detail. She was flexible with all of our requests regarding the menu, which everyone raved about. And I will never forget how she was there by my side to help me cross to the Cathedral for our wedding ceremony while pouring rain. All my guests were so happy with the service and venue of El Convento. Don't look any further!-
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+3 photos
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Quality of service
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