Hotel Phillips Reviews
Reviews
3.7 out of 5 rating
3.7 out of 5 rating
10 Reviews
74% recommend it
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User1525093 Sent on 02/02/2014We just recently had our wedding at the Hotel Phillips. It was amazing, romantic, beautiful, and magical! The event coordinator at the hotel was very responsive and attentive to detail; she was paramount in taking our vision and executing it with both the hotel and the vendors. Because we had everything at one venue, we opted to do pictures ahead of time so we could enjoy the cocktail hour and mingle with our guests. Our pictures came out absolutely amazing with the decor of the hotel! We did a first look moment (I highly recommend pictures and a first look ahead of time) and the hotel was wonderful and had everything set up ahead of time. All of our guests loved their rooms, the food, and the convenience of having the ceremony and reception in the same place. It wouldn't have been possible to execute our day without the staff at the hotel; I am so thankful that we were able to work with them! There were zero issues on our wedding day. The staff even took all of our gifts and special items, like our cake service and toasting glasses, to our room (which was staged beautifully).
Good luck and I hope your wedding is everything you and yours dream it will be.
P.S. A note for all the brides out there: the more organized and prepared you are, the more your event coordinators can help you! :) -
User1967571 Sent on 12/13/2014The venue itself is spectacular,food is great, and they take care of almost everything. Very good value for everything you do. Vallet services are very unprofessional. Receptionists seemed to be sad that they were working there. The rooms are decent but you will find much greater service and rooms at the marriot down the road. The reception itself was spectacular. It was difficult at times to contact the event coordinator. -
User2053374 Sent on 02/27/2015Save yourself the hassle and do not do a room block through Hotel Phillips. They screwed it up so many times and continuously told guests it was either full or just lost the reservation in general. The only reason the block was fixed is because I am very organized and constantly checked up on it. Our rehearsal dinner invoice was $2,500 more than what we originally agreed on. It was fixed in the end but they couldn't seem to get anything right. By far the worst vendor we worked with and we provided them with A LOT of business that weekend. Seriously, save yourself the stress. I would have never worked with them had I known this would be the case. -
User1566188 Sent on 03/24/2014Pros: Event price, guest rooms, location, atmosphere-the hotel is STUNNING!
Cons: Bad customer service, no follow-through on coordination(and I was VERY organized), unprofessional when resolving issues. It seemed that there was no communication between management, banquet and event coordination. Basically everyone just ran around clueless until we threw a fit and found ONE reasonable person.
I had a huge dilemma the morning of the wedding when I arrived to find they were still tearing down the wedding from the night before, even though I was promised everything would be turned over by then. They actually tried to start setting my tables with the dirty linens from the other wedding-which is insulting. The only reason everything worked out and was as beautiful and amazing as it was, was because of Paul, who stepped in when everyone else failed to follow through. Thanks to him our tables were incredible and I was able to spend the rest of my day as I planned...even if it was 3 hours late starting because of that mess.
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