Inn At Pinnacle Mountain Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
10 Reviews
87% recommend it
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![Kelli]()
Kelli Sent on 10/04/2018We loved John and Mary and the Inn is beyond gorgeous but after dealing with the issues we wish we had chosen somewhere else to get married. a vendor working our wedding said she had planned to book her wedding there and wouldn't do it after seeing how horribly our ceremony was officiated and how bad the DJ service was. First the music for us to walk down the aisle was completely screwed up and that was a carefully chosen part of our ceremony and had deep meaning for us so before I even walked down the aisle I was crying and almost just left (I knew my husband was more important and sucked it up). John was also our DJ and had clearly not read the huge packet of info they made us fill out so he had no idea of the order of the night so that all got messed up. We were asked to choose the genres of music we like and make lists of songs to play during certain times. He played not even a quarter of the list and instead filled the night with golden oldies so everyone that had planned to stay ended up leaving. They also charge if you want them to use DJ lights which is insane and no one does that. They took it upon themselves to take the huge contractor bags full of returnable bottles that we had promised to donate to a charity (and they were all purchased by us so they had no right or reason to touch them) and they are now going on 5 weeks late returning our deposit because they have been "busy". Save yourself the hassle. I never imagined we would have to deal with this. our guests and other vendors still haven't stopped talking about how awful they did officiating and DJ'ing. If they had returned our deposit I would've let it go but after confirming we are due our entire deposit and lying to me about taking the bottles when we have 9 witnesses and pictures as well as ignoring all of our emails and calls I've had enough and want to warn other unsuspecting couples.Inn At Pinnacle Mountain's reply:
This is a good piece of fiction. We have thought about it carefully, and in the interest of clarity and the truth we must respond.
We have done this for over 7 years and many, many weddings, and we have never had a single complaint. Not One! Rather, we have numerous postings thanking us and complimenting us for helping to create their dream weddings. We take our reputation very seriously, so we will address these comments and let the reader decide what the truth is.
1. "We loved John and Mary and the Inn is Gorgeous"; why would you say that if everything else you complained about is true?
2. The vendor you are thinking about has already booked her wedding for 2019, so this is a lie.
3.We Officiated your wedding, and it was performed as you directed, however there were problems with your repeating of vows, and we had to repeat them a few times to get you to repeat them correctly.
4. The music for the ceremony was chosen by you. We have an 8-page questionnaire that the wedding couples fill out that specifically asks for the processional music during the ceremony (name of song, and artist), and for the recessional. The questionnaire asks you to choose all the music for the event. We review this with the couples and play it during the rehearsal. This music was your choice, not ours, as you state this, so this is a lie.
5. To almost leave your wedding because you didn’t like the music you chose for the Processional after hearing it played for the rehearsal the night before, which was practiced twice, saying it was great, makes no sense at all.
6. We were the DJ for your wedding and played exactly the songs and music you wrote down on the 8- page questionnaire. You were the one who specified the music being played, and nothing was messed up by us.
7. The genre of music that you chose was all country music, and what you chose could not be danced to. That is why your guests left. We did play one Golden Oldie as requested by one of your guests, “Now I’ve had the time of My Life” from Dirty Dancing. Your guest did dance to that, but we played music you wanted, and your guests chose to leave.
8. We can provide professional DJ Services, but you had the choice to chose anyone you wanted. We can also provide a full lighting package with Lasers, Lights, strobes, fog, and special effects for dancing at an additional charge. Some couples want it, some couples don’t, it is their choice. You did not choose this package because of cost and budget. A lighting special effects is not provided for free by any DJ. This is a lie.
9. There was a trash bag with cans and bottles, it was put out with the trash, you never told us that you wanted them. You state that you have pictures of the cans and bottles in the bag?? (Who would do this??). 1 trash bag was taken to the dump with trash. This is a lie.
10. We require a $1,000.00 refundable damage deposit which is refunded 14 – 21 days after the event. You damage deposit was refunded, and we have the cancelled check. This is a lie.
11. She is right about the vendors talking, but it was about her, and her behavior! You had a meltdown about your flowers and hid inside the Inn for 90 minutes typing out an email about the flowers, while you could have been with your guests in the tent. There was nothing wrong with the flowers. The dinner had to be held up until you came into the tent, which held up the caterer, and you said the food did not taste right. There was nothing wrong with dinner, and the comments from your vendors was “drama queen” and “bridezilla”, with a lot of eye rolling from your guests and vendors. We believe you were inebriated from all the alcohol you consumed in the bridal suite. Nothing would have satisfied you.
In closing, you forgot to mention a few things, because of your budget, you were not charged for Officiating, we did it for free. We also gave you a $400.00 discount on 7-hours of DJ service, because of your budget. We performed wedding coordination for free, bent over backwards to make you happy and never even got so much as a thank you to the coordinator who worked hard all day for you. There were more guests than we allow staying in the Inn, and you only paid for 16 total.
So, the question is, who do you believe? We will let the reader decide who is telling the truth. You are a very sad and unhappy person, and we feel sorry for you, but we can’t let these lies go unanswered. If we had given you the wedding for free, gave you a trip to Europe for free for your honeymoon, you probably would complain about the flight.
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