Katella Bakery Reviews

Reviews

• Matthew W. Sent on 12/31/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Lovely cake

  Katella Bakery gave us a fantastic cake that matched exactly what we wanted and tasted delicious. Their tasting kit was huge and let us try so much of their variety. We opted with a french buttercream frosting, vanilla cake, and dulce de leche filling. We sent a few ideas for how we wanted the cake to look, and their decorator matched it exactly. Our guests loved the cake, and we had plenty left over for after the wedding. We are long time customers of Katella Bakery and were glad to have them as part of our special day.

  Katella Bakery gave us a fantastic cake that matched exactly what we wanted and tasted delicious. Their tasting kit was huge and let us try so much of their variety. We opted with a french buttercream frosting, vanilla cake, and dulce de leche filling. We sent a few ideas for how we wanted the cake to look, and their decorator matched it exactly. Our guests loved the cake, and we had plenty left over for after the wedding. We are long time customers of Katella Bakery and were glad to have them as part of our special day.
• Samantha Sent on 01/17/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  After four failed cake tastings, we were saved by Katella Bakery! We chose Katella Bakery to make our wedding cake and they did an absolutely stunning job! After meeting Amber at a bridal expo, I was reminded of Katella Deli and informed that they do wedding cakes. I used to frequent the restaurant often as a child with my grandmother who has passed, so it felt very special to have them make our cake.
  Our consultation was wonderful and the cake was so moist and yummy! They cared to really help design our cake with us and really brought our vision to life. Our wedding was on a warm August day and the buttercream held up perfectly at our outdoor reception at Bowers Museum.
  Eric, the head decorator did an absolutely superb job and we are so grateful to him! Our cake had pretty "old-school" elements, including ornate piping and pillared tiers. ALSO! The cake tasted AMAZING! We had multiple flavors and the couple I was able to taste were superb. I highly recommend going with Katella Bakery for your cake needs.

  After four failed cake tastings, we were saved by Katella Bakery! We chose Katella Bakery to make our wedding cake and they did an absolutely stunning job! After meeting Amber at a bridal expo, I was reminded of Katella Deli and informed that they do wedding cakes. I used to frequent the restaurant often as a child with my grandmother who has passed, so it felt very special to have them make our cake.
  Our consultation was wonderful and the cake was so moist and yummy! They cared to really help design our cake with us and really brought our vision to life. Our wedding was on a warm August day and the buttercream held up perfectly at our outdoor reception at Bowers Museum.
  Eric, the head decorator did an absolutely superb job and we are so grateful to him! Our cake had pretty "old-school" elements, including ornate piping and pillared tiers. ALSO! The cake tasted AMAZING! We had multiple flavors and the couple I was able to taste were superb. I highly recommend going with Katella Bakery for your cake needs.
• Laura Sent on 10/29/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I WENT TO A BRIDAL EXPO IN ANAHIEM AND THAT IS WHERE I WAS ABLE TO TASTE THEIR RED VELVET CAKE IT WAS REALLY GOOD. I HAD CHANGED MY DESIGN TWICE WITHOUT ANY HASSEL EXCEPT THAT THE DESIGN I WANTED HAD TO BE DESIGNED WITH FONDANT, MY CAKE WAS BEAUTIFUL IT WAS A THREE TIER BUT IT LOOKED BIGGER, IN ANYCASE IF I HAD THE CHANCE AGAIN I WOULD HAVE MADE THEM MAKE IT WITH WHIP CREAM, FONDANT CAKES DO NOT TASTE VERY YUMMY. OVER ALL VERY HAPPY CUSTOMER.

  I WENT TO A BRIDAL EXPO IN ANAHIEM AND THAT IS WHERE I WAS ABLE TO TASTE THEIR RED VELVET CAKE IT WAS REALLY GOOD. I HAD CHANGED MY DESIGN TWICE WITHOUT ANY HASSEL EXCEPT THAT THE DESIGN I WANTED HAD TO BE DESIGNED WITH FONDANT, MY CAKE WAS BEAUTIFUL IT WAS A THREE TIER BUT IT LOOKED BIGGER, IN ANYCASE IF I HAD THE CHANCE AGAIN I WOULD HAVE MADE THEM MAKE IT WITH WHIP CREAM, FONDANT CAKES DO NOT TASTE VERY YUMMY. OVER ALL VERY HAPPY CUSTOMER.
Are you interested?
Send a message
• Nicole Sent on 03/30/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Eddie and I just absolutely love the attention that was given to us when we had the cake tasting for our wedding cake. Amber is the bomb! She's fun, knowledgeable, experienced and gave us a lot of cost saving ideas. Not to mention the cakes are amazing! Thank you so much for everything Amber =)

  Eddie and I just absolutely love the attention that was given to us when we had the cake tasting for our wedding cake. Amber is the bomb! She's fun, knowledgeable, experienced and gave us a lot of cost saving ideas. Not to mention the cakes are amazing! Thank you so much for everything Amber =)
• Jennifer Sent on 04/22/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The taste of my wedding cake was amazing! They decorated my cake on site with some extra fresh flowers I had used in my bouquet. The price was great and they listened to my needs!

  The taste of my wedding cake was amazing! They decorated my cake on site with some extra fresh flowers I had used in my bouquet. The price was great and they listened to my needs!
• Sandi Sent on 05/02/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The cake was beautiful! It was just like the picture I took in to them. and the price was $155. to feed 100 people. and we still have cake left over almost a week later. Highly recommend them for any occasion.

  The cake was beautiful! It was just like the picture I took in to them. and the price was $155. to feed 100 people. and we still have cake left over almost a week later. Highly recommend them for any occasion.
• Melisa Sent on 01/24/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We waited untill the week end before my wedding to get our wedding cake. As soon as we called Katella, I knew we would be ok. Cindy was very helpful and worked with our ideas to help us stay whithin our budget. Truly a great job! Everyone loved out wedding cake.

  We waited untill the week end before my wedding to get our wedding cake. As soon as we called Katella, I knew we would be ok. Cindy was very helpful and worked with our ideas to help us stay whithin our budget. Truly a great job! Everyone loved out wedding cake.
• Kimberly Sent on 12/17/2009
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our cake was beautiful and delicious.

  Our cake was beautiful and delicious.
• Braya Sent on 06/07/2021
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Loved our cake

  Our cake was beautiful and well made. Everyone loved the decor and taste and it was moist also.

  Our cake was beautiful and well made. Everyone loved the decor and taste and it was moist also.
• Shanele Sent on 02/08/2019
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Great cakes

  Although we did not end up going with Katella Bakery, it did come down to this place and the one we chose for our wedding cake. The cake tasting was nicely done, probably the best we went through, with several selections set up for us to taste. There was more than enough to do the tasting. Their cakes are delicious and their decorating was beautiful. They offer a lot with their packages. We ultimately decided to go with another baker, but it was a hard choice and anyone who picks them will not be disappointed.

  Although we did not end up going with Katella Bakery, it did come down to this place and the one we chose for our wedding cake. The cake tasting was nicely done, probably the best we went through, with several selections set up for us to taste. There was more than enough to do the tasting. Their cakes are delicious and their decorating was beautiful. They offer a lot with their packages. We ultimately decided to go with another baker, but it was a hard choice and anyone who picks them will not be disappointed.
• 
  User1771499 Sent on 08/19/2014
  3.3 out of 5 rating

  3.3
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    3.5 out of 5 rating
    3.5
  • Flexibility
    2.5 out of 5 rating
    2.5

  Their cake is delicious! There is no argument about that, which is why we paid more for the cake and the extra delivery fee from Los Alamitos to Chino Hills. We worked with Amber, and the consultations seemed to go fine. They have great cake and a ton of great fillings. DO NOT go with the lemon cake - gross. It's white cake soaked in lemon juice. We ordered a 4 tier cake covered in white buttercream. Tiers included: white cake with lemon filling, chocolate cake with raspberry, white cake with coconut bavarian, chocolate cake with cookies and cream.
  
  The problem was a few weeks before the wedding. The cake had been paid off and I wanted to double check/confirm the design. Suddenly they claimed that I never confirmed the design and they hadn't charged us the design fee, when I had confirmed the design 2 weeks prior to paying off the cake. That led into a huge debate which dragged the manager into it. The manager is nonsensical saying that his cakes are in the same price range as everyone else (NOT TRUE- they are more expensive) and that you are paying extra for the quality (TRUE). He started claiming that they under-quoted us and he should be charging more. Way to stress me out 2 weeks before the wedding. By the time we got to the reception the cake was sagging on the sides :( But it was delicious. The decoration still didn't turn out exactly like I wanted but everyone else was happy with it.

  Their cake is delicious! There is no argument about that, which is why we paid more for the cake and the extra delivery fee from Los Alamitos to Chino Hills. We worked with Amber, and the consultations seemed to go fine. They have great cake and a ton of great fillings. DO NOT go with the lemon cake - gross. It's white cake soaked in lemon juice. We ordered a 4 tier cake covered in white buttercream. Tiers included: white cake with lemon filling, chocolate cake with raspberry, white cake with coconut bavarian, chocolate cake with cookies and cream.
  
  The problem was a few weeks before the wedding. The cake had been paid off and I wanted to double check/confirm the design. Suddenly they claimed that I never confirmed the design and they hadn't charged us the design fee, when I had confirmed the design 2 weeks prior to paying off the cake. That led into a huge debate which dragged the manager into it. The manager is nonsensical saying that his cakes are in the same price range as everyone else (NOT TRUE- they are more expensive) and that you are paying extra for the quality (TRUE). He started claiming that they under-quoted us and he should be charging more. Way to stress me out 2 weeks before the wedding. By the time we got to the reception the cake was sagging on the sides :( But it was delicious. The decoration still didn't turn out exactly like I wanted but everyone else was happy with it.
• Melanie B. Sent on 10/09/2019
  3 out of 5 rating

  3.0
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  they are not kind

  The girl who talked to me on the phone when I was trying to make an appointment to try cakes for my wedding was rude.

  The girl who talked to me on the phone when I was trying to make an appointment to try cakes for my wedding was rude.
• Courtney C. Sent on 07/31/2023
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  DO NOT Book Catering

  DO NOT book catering here. Not for a wedding. Not for anything. They were a no call no show to our event and they were very rude and unprofessional.

  DO NOT book catering here. Not for a wedding. Not for anything. They were a no call no show to our event and they were very rude and unprofessional.