Le Reve Rittenhouse Spa Reviews

Reviews

• Peggy B. Sent on 06/30/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best Spa in Rittenhouse Square - Philadelphia PA

  I love this place! I’ve only been 3 times and each time has been wonderful. I got a 90 minute CBD oil message this time and it was incredible!! My massage therapist had me snoring lol. She has magic hands!! The pool area is so relaxing and tranquil. Service was impeccable and it’s very clean. Can’t wait to go back!

  I love this place! I’ve only been 3 times and each time has been wonderful. I got a 90 minute CBD oil message this time and it was incredible!! My massage therapist had me snoring lol. She has magic hands!! The pool area is so relaxing and tranquil. Service was impeccable and it’s very clean. Can’t wait to go back!
• Donna W. Sent on 01/04/2019
  1.2 out of 5 rating

  1.2
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    2.0 out of 5 rating
    2.0

  worst experience of my life

  The facility was nothing like I'd hoped for. It was not clean and the rooms were very small. The facial was disappointing, no steamer no hot towels, extractions are not included in a full facial and the microdermabrasion machine was broken. They claim to have a steam room but it's a shower with a steam feature and slimy gross benches. My gel manicure peeled off in 2 days and my toes had red paint all over my cuticles. The website claims to provide certain services with the package I requested but they were not provided. The manager and owner were not helpful when I complained and they clearly don't understand the importance of good customer service which is unfortunate. I will never return and urge you to spend your money elsewhere.

  The facility was nothing like I'd hoped for. It was not clean and the rooms were very small. The facial was disappointing, no steamer no hot towels, extractions are not included in a full facial and the microdermabrasion machine was broken. They claim to have a steam room but it's a shower with a steam feature and slimy gross benches. My gel manicure peeled off in 2 days and my toes had red paint all over my cuticles. The website claims to provide certain services with the package I requested but they were not provided. The manager and owner were not helpful when I complained and they clearly don't understand the importance of good customer service which is unfortunate. I will never return and urge you to spend your money elsewhere.
• Cindy W. Sent on 02/05/2020
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Poor place

  Called this place over a month ago was told they had showers locker rooms blow dryer etc. not true at all. Told there was a relaxation lounge to sit before treatments. All lies!! We arrived early to relax a bit and was told “there are two lounges both are in use” we had to leave as there was no where but a small chair and table in the middle of the reception area to sit. No thanks. When we came back we were greeted and taken back to a couples suite????? No one inquired if this was our first time there or anything to instruct us where to change or put our belongings. I ask and they gave us a garment bag with one hanger. So we change in the room no area to change use a bathroom lock our things up. 90 minutes Massage started with a two finger rub on my head for about 20 minutes. WHAT! I thought either this person is afraid to start the body due to inexperienced or just plain lazy I gave the benefit of the doubt but noooo Melissa either had never done a massage or was just not going to do the job. I laid there wanting to scream but I didn’t have too and no one would of hear me due to the slamming of doors and the loud talking in other areas in the spa and I use that word loosely. Melissa turned the music up in the suite to drowned out all the noise however you could still hear it and the music was so loud I got a headache. Also Melissa had her phone which was both chiming and vibrating. I could not wait to get off the table!!! Also she hardly used any oil or lotion to the point where she was pulling my skin!! I was disgusted. After we had arrange the salt room and chocolates and I ask to speak with a manager as I wanted to go!!! The manager was called on the phone and I was charged 185 dollars for my husbands massage. Unprofessional! The floor was flithy too. After we came out to pay MELISSA my massage therapist using this term loosely as well was standing at the register staring me down and rolling her eyes. I ask her if she had a problem or needed to say something and she with an attitude said. “ why you ask that!!” The thing is I was going to give her the benefit of the doubt that perhaps she was new and inexperienced not her problem but the management but after Melissa’s conflicting behavior forget it. Stay away from this place I believe it may be a place to take your mistress or escort for the private couple areas so you can be alone!!! The management should have not charged a dime for any service due to all the above mentioned I worked in a spa for three years I never saw this kind of behavior! Also the website designers do a great job to have you believing a bunch of lies. The tables are uncomfortable as well!!
  
  So I wanted to add that the owner Sophia emailed me the day after and told me she would send a refund-that was 37 days ago or so. I emailed her several times and she just kept saying the check was in the mail. I just read in Philadelphia mag that people should go here for facials-ewweee perhaps I will write to the mag about my experience. HORRIBLE PLACE

  Called this place over a month ago was told they had showers locker rooms blow dryer etc. not true at all. Told there was a relaxation lounge to sit before treatments. All lies!! We arrived early to relax a bit and was told “there are two lounges both are in use” we had to leave as there was no where but a small chair and table in the middle of the reception area to sit. No thanks. When we came back we were greeted and taken back to a couples suite????? No one inquired if this was our first time there or anything to instruct us where to change or put our belongings. I ask and they gave us a garment bag with one hanger. So we change in the room no area to change use a bathroom lock our things up. 90 minutes Massage started with a two finger rub on my head for about 20 minutes. WHAT! I thought either this person is afraid to start the body due to inexperienced or just plain lazy I gave the benefit of the doubt but noooo Melissa either had never done a massage or was just not going to do the job. I laid there wanting to scream but I didn’t have too and no one would of hear me due to the slamming of doors and the loud talking in other areas in the spa and I use that word loosely. Melissa turned the music up in the suite to drowned out all the noise however you could still hear it and the music was so loud I got a headache. Also Melissa had her phone which was both chiming and vibrating. I could not wait to get off the table!!! Also she hardly used any oil or lotion to the point where she was pulling my skin!! I was disgusted. After we had arrange the salt room and chocolates and I ask to speak with a manager as I wanted to go!!! The manager was called on the phone and I was charged 185 dollars for my husbands massage. Unprofessional! The floor was flithy too. After we came out to pay MELISSA my massage therapist using this term loosely as well was standing at the register staring me down and rolling her eyes. I ask her if she had a problem or needed to say something and she with an attitude said. “ why you ask that!!” The thing is I was going to give her the benefit of the doubt that perhaps she was new and inexperienced not her problem but the management but after Melissa’s conflicting behavior forget it. Stay away from this place I believe it may be a place to take your mistress or escort for the private couple areas so you can be alone!!! The management should have not charged a dime for any service due to all the above mentioned I worked in a spa for three years I never saw this kind of behavior! Also the website designers do a great job to have you believing a bunch of lies. The tables are uncomfortable as well!!
  
  So I wanted to add that the owner Sophia emailed me the day after and told me she would send a refund-that was 37 days ago or so. I emailed her several times and she just kept saying the check was in the mail. I just read in Philadelphia mag that people should go here for facials-ewweee perhaps I will write to the mag about my experience. HORRIBLE PLACE
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• Matthew Sent on 03/22/2021
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Rude and unprofessional

  DO NOT BOOK THIS SPA. The two other reviews are extremely accurate and factual.
  
  I am being forced to get my lawyer involved because this spa would not provide the documentation of state licenses for the individual who performed the services provided after I requested them.
  
  - I have never experienced a spa that had an individual give the massage, facial, manicure, and pedicure. When I called to ask for the license of the individual who performed the services the manager was unwilling to provide me with any documentation.
  - They are not clear on the specifics of the services that they provide. Example - my wife was slated to receive a manicure however they stated that they could not provide that because she had gel nails.
  - A package was booked but upon arrival to the spa, my wife asked for a service to be removed if it would be taken off the bill. The hostess confirmed that she would be discounted - my wife was not discounted for this.
  - I called to speak with a manager after the services were rendered to ask why there was no discount for the service that wasn't rendered when the hostess confirmed that it would - the manager was rude, abrasive, and continually interrupted me. She was unwilling to offer any solution to this. She called my wife a liar stating that the hostess didn't state that and state there would be nothing she could do.
  
  Completely unacceptable.

  DO NOT BOOK THIS SPA. The two other reviews are extremely accurate and factual.
  
  I am being forced to get my lawyer involved because this spa would not provide the documentation of state licenses for the individual who performed the services provided after I requested them.
  
  - I have never experienced a spa that had an individual give the massage, facial, manicure, and pedicure. When I called to ask for the license of the individual who performed the services the manager was unwilling to provide me with any documentation.
  - They are not clear on the specifics of the services that they provide. Example - my wife was slated to receive a manicure however they stated that they could not provide that because she had gel nails.
  - A package was booked but upon arrival to the spa, my wife asked for a service to be removed if it would be taken off the bill. The hostess confirmed that she would be discounted - my wife was not discounted for this.
  - I called to speak with a manager after the services were rendered to ask why there was no discount for the service that wasn't rendered when the hostess confirmed that it would - the manager was rude, abrasive, and continually interrupted me. She was unwilling to offer any solution to this. She called my wife a liar stating that the hostess didn't state that and state there would be nothing she could do.
  
  Completely unacceptable.