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Weddings

Luxury Events 360 Reviews

Luxury Events 360

Luxury Events 360

Kingston, JM
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Reviews

3.2 out of 5 rating
5 Reviews
  • Quality of service
    3 out of 5 rating
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    3 out of 5 rating
  • Professionalism
    3.4 out of 5 rating
  • Value
    3.4 out of 5 rating
  • Flexibility
    3 out of 5 rating
60% Recommended by couples
  • La Shawn
    La Shawn Sent on 08/14/2019
    5 out of 5 rating
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    EXCELLENT VENDOR! Knowledgeable and Responsive

    Karla was more than I could have ever hoped for on a wedding planner. She is knowledgeable, responsive, and about her business. She is also a great problem solver and always worked to put my mind at ease. She made my wedding day beautiful and phenomenal. I highly recommend her company. She is also very fair in pricing and works to exceed your expectations. I can't say enough good things about this company!
  • Tamika
    Tamika F. Sent on 01/19/2019
    5 out of 5 rating
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    Mrs Fenton

    Carla was very informed on how to ensure my day was awesome. She managed my wedding from the start and made excellent decisions that made my wedding easy and stress free. I am so grateful she was my event manager.
  • K
    Kyomi Sent on 02/01/2019
    3.8 out of 5 rating
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    Value for money

    Eden Gardens is a lovely place to get married. Event coordinator was very professional and it was a good value for the money paid.
  • illustration stars

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  • S
    Shari L. Sent on 10/26/2021
    1 out of 5 rating
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    Horrible Experience would not recommend

    Karla Brackett should forever be remembered as a con woman. She started off the planning process with interchangeable availability and delayed response times which did not help to the stress of wedding planning. To top it all off she had not delivered on any of her promises for the day, the chapel for the ceremony was bare as ever even after we were to commence the ceremony (see attached image for a representation) , we had to call her to ask what was going on as when asked earlier that day she said it was ready. First lie. Secondly she said she would do the reception hall the day before the wedding to allow the day to go smoothly. It was not done. A second lie. The task of preparing and getting things together was left to the parents and bridal party as we could not allow the day to be ruined by such careless actions. After the day had ended numerous vendors began to reach out for their payment which was to be given to them by Karla who received the full amount in advance. She has since gone off the grid and deleted her Instagram account. Please if you or anyone you know has their sights set on using her, refrain from doing so.
  • L
    Lee D. Sent on 10/20/2021
    1 out of 5 rating
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    Terrible experience!

    I would give zero stars to Karla Brackett if I could. Unfortunately, I hired Karla and her team at "Luxury Events 360" for decoration services for my wedding. They were booked from early July 2021 with wedding in mid Oct. The only time Karla was responsive was to prepare the invoice for my wedding. After paying my deposit, everything only got worse. First of all, Karla would rarely answer the phone. About 2 weeks to the wedding, we were able to coordinate a site visit. It was agreed that she would decorate on the day before the wedding for the reception venue and before the ceremony on the day. I ensured she remembered and she reassured me she would be there. On the day before the wedding when it was supposed to be decorated I went to reception hall to check up on her as I felt I could not fully trust her. There were ZERO decorations in place. I called her and ofcourse no answer. So I messaged her asking if plans changed without me knowing to which she responded "no man it will be done tomorrow".

    So the worst part was the wedding day now. I told her way in advance that I need the flowers and corsages by 10am for pictures at 11. At 11 she was no where to be seen. We called her multiple times, no answer!!! Yes! On my wedding day. We called her from a number she did not recognize, she finally answered and was only ready with bridal bouquet so we had to take pictures without the corsages and bridesmaids bouquets. My entire bridal party was disgruntled by now. When we finally got the bouquets for bridesmaids they were extremely small and the flowers very old. You can tell they were dry! She told me she ordered those flowers from weeks ago just like she lied and told me she was ready with the decorations. I literally asked her right before I went to the ceremony if the venue was ready and she said yes. So i said okay at least that is done, let me try put all that behind me for today.

    Fast forward now, I reach to the ceremony venue only to find out there was NOT ONE piece of decoration in place from her team. We continually called her and she lied saying she was on the compound. I am now very late and 2 minutes before we start, some of the decorations arrive and my bridal party had to help carry them in. So basically my bridal party did THEIR work. When I reach the reception, an entirely different company had to step in to put in decorations and they told me that absolutely nothing was done by Karla and her team and they only helped out because they were asked to by my venue. Can you believe this??? I gave her a few days after my wedding to explain what happened but she still does not answer my calls and has removed herself or blocked me from Instagram instead of being held accountable. It is only after this experience that others are telling me how she truly is. All in all, a liar, a scammer and a terrible experience with her. Do not ruin your wedding day and go with this company.