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Prime Limo & Car Service Reviews

Prime Limo & Car Service

Prime Limo & Car Service

Dallas, TX
4.9 out of 5 rating, 20 Reviews
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Reviews

4.9 out of 5 rating
20 Reviews
  • Quality of service
    4.9 out of 5 rating
  • Average response time
    4.9 out of 5 rating
  • Professionalism
    5 out of 5 rating
  • Value
    4.9 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
100% Recommended by couples

Awards

20
  • A
    Alma P. Sent on 11/07/2023
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    On time, professional, smooth and safe driving

    The service is impeccable. On time, professional, smooth and safe driving. Always good and timely communication. We have used Prime Limo on multiple occasions, mainly for airport travel with and without the whole family including kids as well as the occasional date night. So happy we discovered this company. Thank you!

    Prime Limo & Car Service's reply:

    Congratulations on your nuptials! Thank you for the kind words,
    nothing makes us happier than positive feedback from our clients!
  • M
    Marvin M. Sent on 11/06/2023
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    Awesome service and impeccable cars

    Awesome service and impeccable cars. My mother and I were extremely impressed with Prime Limo and will use again.
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    Maria C. Sent on 11/04/2023
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    Very Professional Service !!

    On time. Professional driver and comfortable and fully-equipped SUV provided. Driver was great communicating with us upon arrival and made pick up easy. Will uses again.
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  • L
    Luis P. Sent on 11/04/2023
    5 out of 5 rating
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    Very good communication !!

    I booked 3 vehicles for multiple pickup and drop-off locations on a complicated schedule across about 7 hours for a wedding and reception. Prime Limo completed it without a mistake. Very good communication. Punctual, reliable, professional, courteous. I will definitely use them again.
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    Erick B. Sent on 11/06/2023
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    They were extremely professional !!!

    I would give them 100 stars if I could... everything was extremely professional. From the very first contact, they were nothing but responsive, kind, and nice. We booked their services twice and they were always on-time, and the cars were really clean. I will definitely use their services again.
  • Brittany
    Brittany D. Sent on 11/10/2020
    5 out of 5 rating
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    Prime Limo is right

    I got married in mid-September and used Prime Limo to transport my wedding party from two getting ready locations to the venue. Prime Limo arrived early and waited patiently for the bridesmaids to be ready as we were running a bit behind schedule. I really appreciated Prime Limo's flexibility and would definitely recommend them. They gave me peace of mind on a very hectic day!
  • Jeff
    Jeff C. Sent on 01/29/2020
    5 out of 5 rating
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    Excellent car service, even better people.

    In January, when we started the journey of planning our November wedding we were turned away on our first weekend of touring venues because we were a same sex couple and the owner of the venue told us that we were not part of God's plan for marriage. It was heartbreaking. We shared our story and pressed pause on our plans, unsure if we were up to the challenge of planning a wedding in Texas as a gay couple. We were not prepared to come out to every one of our vendors and hope that they would accept us. One of the many vendors that heard our story and jumped to our defense was Michael B at Prime Limo. He was upset at what had happened to us and wanted to do something to help make it right and offered to donate a free sendoff car for our wedding. We were blown away! He didn't have to do that, we were complete strangers and they are one of the best limo companies in Dallas, but he wanted to do it to show that they are committed to equality and they understand that everyone deserves love. The car was there on time (an hour north of Dallas), the car was awesome, the driver was super friendly and we arrived safely to our hotel after the wedding reception. We couldn't have been happier with the service we received. They are not just a great car service company, they are amazing people. We know that there are plenty of limo and car service companies out there that you can hire but if it is important for you to support a company that not only welcomes but celebrates all couples no matter what they look like then please give Prime Limo a look. We cannot recommend them highly enough!
  • Brittney
    Brittney H. Sent on 11/11/2019
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    Awesome limo experience for our wedding

    I'm really glad prime limo was so flexible. I originally booked point to point for pickup at 11pm, but then I thought it would be too late and wanted to change it to 9pm. I was able to call them on the phone and it was very easy to change my reservation. They even said the driver would be willing to wait if we weren't ready to leave yet, it would just charge for extra time to my credit card. This really helped us because we didn't end up wanting to leave right at 9pm. The driver let us take pictures inside with our photographer, then we did a fake send off and drove around back to the venue to get the rest of our stuff before we left for real. He was very nice and patient and helped us try to connect our phones to the sound system. Unfortunately we were not able to get that to work and we had to listen to the radio the whole ride, but I still would not have rather picked a different limo service because I really wanted prime limo's limo. I looked through so many limo websites and saw so many lackluster limos. But prime limo has cool lights and lasters inside you can change, champagne, glasses, and water bottles. It really was an amazing experience and one of the best parts of our wedding night.
  • Mrs. J
    Haley Sent on 08/23/2018
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    Prime Limo is #1 in the DFW for a reason...They simply can NOT be beat. I've already worked with the manager, Shawn, for multiple other occasions (birthdays, anniversaries, etc.) so it was an OBVIOUS decision of who would be providing transportation on the biggest day of me and my future husband's life! The options for transportation is endless based on want you're wanting...The drivers are incredibly professional, not only punctual but EARLY every time...I know when my limo pulls up on the day of my wedding everyone is going to be so wooed! There's a lot of stress when it comes to vendors on a wedding day, but I know Prime Limo won't be one of them. Their part in my big day will run flawlessly. SO excited for our grand exit!! Thanks Prime Limo.
  • Christina
    Christina Sent on 10/14/2018
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    We used this limo company for my wedding and they were amazing. They took care of payment before the event and showed up on time when they were needed. The drivers were professional and very easy to work with. Highly recommend!!!!
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    Bella Sent on 08/28/2018
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    We booked a Cadillac Escalade Limo (18 - 20 seats) for our wedding day and Kelechi was our chauffeur. He came 15 mintues earlier than we expected and was very kind. The limo was very clean and it had water bottles and wines prepared inside. Im really satisfied with my experience.
  • Lisa
    Lisa Sent on 01/08/2019
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    Timeliness

    Drove in a timely and safe manner to all the locations we had to go to. We weren't late getting to the reception, after taking photos about 15 minutes away from the hotel. Limo was clean and big enough for 14 people
  • Pam
    Pamela Sent on 09/18/2017
    5 out of 5 rating
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    Evan was very prompt and answered all my questions. We booked for our wedding day from the venue to the hotel and we were promised this would be an excellent experience. I can't wait until March 9, 2018.

    Prime Limo & Car Service's reply:

    We look forward to that day as well! Cannot wait to be a part of your special day!
  • L
    Lauren Sent on 07/06/2015
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    If youʻre not looking to spend a fortune on transportation, pick Prime Limo! We just needed a point-to-point transport (reception to wedding night hotel room), as our ceremony and reception were held at the same venue. We paid about $200 for the transport in a nice Cadillac SUV. Our driver was Morris, and he was awesome! He took our drunkenness in stride and held a nice conversation with us. Morris, if you're reading this, you're welcome for all the marriage advice we gave you after 4 hours of experience :)
  • C
    Christiana Sent on 04/24/2013
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    I hired Prime Limo for my wedding day. As a soon to be wife, things can get very stressful very quickly but Shawn made sure that the driver was exactly on time. In fact, he was there before time with a smile greeting me and my new husband. Shawn gave excellent customer service meeting our every need wherever we needed to stop on our way to our destination. The limo was absolutely AMAZING. Clean, elegant, and with LED lighting impressing all of our friends. Overall, if anyone needs a limo, choose Prime Limo! You won't regret it!
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    Emily Sent on 03/25/2013
    5 out of 5 rating
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    We had only ordered a town car for our get away car at our wedding and to our surprise a stretch limousine was waiting for us when we walked out the reception! We called the next day and they told us 2 out of 3 of their town cars were in the shop and the 3rd one was having some issues with the brakes so they didn't feel comfortable sending it out and upgraded us to the lime for no extra charge. Our driver was awesome and picked us up right on time!
  • A
    Alexandria Sent on 01/22/2014
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    I find it very hard to believe the one negative review about Prime Limo. It could be the this particular individual was going through the stress of a wedding in general. Also can be perceived as a "Bridezilla" with all do respect, it does get the best of people. My experience was absolutely perfect without any type of issue. Shawn, the manager, made certain of all our exact details and it was evident the driver was briefed as well. They were right on time, greeted and congratulated us on our precious occasion. Prime Limo was nothing but patient and was very understanding about any last minute concerns or changes. I can just go on and on. I recommend this company to everyone. I guarantee it will be the best decision in all your wedding planning. I love Prime Limo!
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    Adam S. Sent on 11/08/2019
    4.6 out of 5 rating
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    straight forward service

    We hired Prime Limo Services for a party bus, about a week before our wedding. Their pricing is straight forward, contract clean and simple - we really liked that there were no extra fees and gratuity was included, we booked for a 4 hour block of time that we needed. Communication was prompt, and straight forward. Payments are done in advance so we did not have to think about any money matters on the day of. On the day of - they arrived on time, the staff member was nice, professional, and well dressed. The vehicle included 2 bottles of champagne that we all enjoyed after the ceremony and a nice surprise! The vehicle was clean, well kept, and we had a blast! Only thing I would of liked to see was if someone showed us how to use the TV on the inside, make the music work (my friend thankfully had her phone and a compatible cable and we were able to hook up to the system - but they say the TV should also play music and we could not get it to work), and if someone could of provided us with the wifi password on the bus as well that would of been nice.
  • S
    Sheri Sent on 05/03/2017
    4.5 out of 5 rating
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    We hired a car from Prime Limo to be our get away car for our wedding. Our chauffer's name was Michael. He was very professional and courteous. We had to make a few pit-stops on the way home because it started hailing to which he apologized but it didn't bother us one bit! We had a great ride home chatting all the way there about travel and life. I would definitely use Prime Limo again!
  • J
    Judith Sent on 12/13/2016
    4.3 out of 5 rating
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    Prime Limo was great for our wedding day needs. We booked a limo for the afternoon and a one way transport to DFW at the end of the reception. The prices are very reasonable, the drivers were very professional, and communication was always quick and easy in working out the details for the day.
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