Taylor M. Sent on 04/20/2021
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Worst alteration experience ever!
Honestly the worst experience I've ever had at an alteration place!! The owner made me feel like a total inconvenience and dumb for not knowing how my dress should fit and I felt very belittled by her condescending tone. It was like I was one question away from her rolling her eyes at me. I was not guided in which way looked best on me and what alterations my dress needed. For someone who doesn't know much about how formal attire should look or hit the ground, I was looking for her opinion and guidance and she gave me no help. I decided not to get my dress altered from there because of how I left feeling (which NO ONE should be made to feel that way) and they still charged me and refused to give me my money back. Claimed the money I paid for alterations which I specifically asked how much the alterations would be and she told me this exact amount was now a “fitting fee” so they wouldn’t refund me! They legit STOLE my money!! No alterations were made and the “fitting” was hardly that! She didn’t touch me at all and was very cold to me and made me feel like I was an inconvenience to her day. I would never recommend anyone going here! Worst customer service I've ever experienced.
Honestly the worst experience I've ever had at an alteration place!! The owner made me feel like a total inconvenience and dumb for not knowing how my dress should fit and I felt very belittled by her condescending tone. It was like I was one question away from her rolling her eyes at me. I was not guided in which way looked best on me and what alterations my dress needed. For someone who doesn't know much about how formal attire should look or hit the ground, I was looking for her opinion and guidance and she gave me no help. I decided not to get my dress altered from there because of how I left feeling (which NO ONE should be made to feel that way) and they still charged me and refused to give me my money back. Claimed the money I paid for alterations which I specifically asked how much the alterations would be and she told me this exact amount was now a “fitting fee” so they wouldn’t refund me! They legit STOLE my money!! No alterations were made and the “fitting” was hardly that! She didn’t touch me at all and was very cold to me and made me feel like I was an inconvenience to her day. I would never recommend anyone going here! Worst customer service I've ever experienced.
