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Romance Travel Group Reviews

Romance Travel Group View more information

Reviews

5.0 out of 5 rating
193 Reviews
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88% Recommended by couples

Awards

193
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2021 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner
WeddingWire Couples' Choice Awards 2013 Winner
  • Cheryl
    Cheryl K. Sent on 05/23/2023
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    Great travel agents!

    Wonderful travel agents that helped us select the perfect resort for our Cancun destination wedding & made booking travel a breeze for our guests!
  • Darlene
    Darlene R. Sent on 06/27/2022
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    Professionalism, great company to work with for destination wedding

    I just want to say thank you from the bottom of my heart to Shelli and her team at Romance Travel Group for making our destination wedding process so easy and stress free. To be honest, I don’t think I could have done it all without your help. You were very attentive to our needs and our guests. I am very big on communication. You made sure that every detail from resort choice, flight information, room booking, airport ground transportation was clearly communicated with our 40 guests during the planning process. Our wedding day was beyond AMAZING, our guests loved the resort, and we had a blast! No words can describe how thankful we are for your guidance and support throughout this process, and for making our wedding day so incredible and memorable!

    Romance Travel Group's reply:

    Awe, thank you so much Darlene! An amazing wedding starts with an incredible couple... we just help guide you and your guests through the process. :-) It was a pleasure helping you. Best wishes to you always!
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    Anthony G. Sent on 07/04/2022
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    Professional, prompt

    We want to thank Romance Travel Group for providing such good service and helping us plan our big day! It was an awesome experience. We worked with Abigail who helped our guests get good hotel room prices at the Hyatt Ziva in Cancun. She replied to every email promptly and clearly communicated important information with us and our guests. She even handled some last-minute requests. Shelli and the whole team were amazing, if we couldn’t reach Abigail, Heather was there to help us the best way she could. If we had to do it again, we would definitely choose Romance Travel Group with all of our travel needs. Thanks again for being part of our special day!
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    Joy S. Sent on 08/28/2022
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    Extremely helpful service. Went above and beyond for my guests and I.

    RTG relieved us of so many of the stressful aspects of destination wedding planning. Their work was invaluable. From the guests and any complications they had to recommendations based on details important to us and so much more. Do not hesitate to reach out for their guidance.
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    Nick A. Sent on 07/28/2022
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    Amazing Experience

    I highly recommend Romance Travel Group. My wife and I decided to do a destination wedding, and I'm really glad we found this group. They helped us narrow down our resort location in Mexico and helped us along the way. Any question or concern that they had they would be quick to address. Additionally we heard from several of our guests that it was easy and that Heather was great at keeping everyone organized and informed of upcoming deadlines and information regarding our wedding. Even post wedding we had a bit of an issue with the transportation at no fault of their own, and they stepped in and helped us resolve it. Not planning on ever having another wedding, but if I had to do it again, I would not hesitate to use Romance Travel Group. Thank you Shelli, Heather and team!
  • Kate
    Kate Sent on 07/25/2022
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    A breeze just like a vacation should be

    Our wedding was what a true vacation should be like. Romance Travel Group took out all the guesswork. I am not a planner nor was I excited about planning my wedding. OVERWHELMING!!!!
    I just wanted a magical experience for my husband, guests, and I to remember forever. I reached out to RTG and I heard back from Shelli right away. She was there every step of the way and I mean every step. I had a lot of questions. Shelli helped offer locations, budgets, and direction. Heather was an added bonus for all the details. She was incredible with our 70 person wedding. They covered the website, the transportation, the package, the correspondence with the hotel all through covid restrictions. We also got a bunch of fun surprises throughout the year. I highly recommend RTG. Their services are top notch and I wouldn't have been able to have the wedding of my dreams on my budget without their help!
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    Luke M. Sent on 06/28/2022
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    Destination Wedding Mentors

    My Wife and I got Married in Costa Rica in May of 2022. With planning a destination wedding there is a lot of stress in coordinating all the parts of the wedding. Romance Travel Group helped take a way some of the destination wedding stress. We had grandparents in their 80's make this trip and Romance Travel group screens their vendors to make sure they can accommodate our plans. Even the vendors they chose to work with in country are communicative and really did allow us to enjoy our special trip.

    Romance Travel Group's reply:

    Thanks, Luke! We appreciate your review! It is great to hear you had such a fabulous experience! Congratulations!
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    Seth T. Sent on 07/07/2022
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    Book for Destination Wedding

    Shelli and Heather were great to work with for planning our wedding. They assisted us with different resort options and took care of all our guests travel needs. They were always available for any questions that us or my guests had and made the process so seamless. I would highly recommend them if you are planning a destination wedding.
  • Colby
    Colby C. Sent on 06/27/2022
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    Very Highly Recommend!

    Romance Travel Group made planning our destination wedding so easy. They handled all of the communication with our friends and family to make sure that everyone got from their home, to Cancun and back, as smoothly and safely as possible. We had about 60 people come to our wedding, and Romance Travel Group took all of the travel stress out of the equation for my wife and I. It was very nice to confidently point our families toward Shelli to answer any questions that they had. Romance Travel Group also gave us great Travel mugs to enjoy beverages in at our resort! Everything about the experience was first class, and I cannot recommend them enough for your traveling needs. They were by far and away the least stressful part about planning our wedding.

    Romance Travel Group's reply:

    Thanks so much for your raving review, Colby! We are so happy to hear all of this. Wishing you two the best always!
  • Michelle
    Michelle C. Sent on 06/27/2022
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    Destination Wedding Must-Hires!

    We had the absolute best experience with Romance Travel Group - they helped make our whole process so easy, assisted in the entire process of our wedding planning with our resort, and assisted with all our 70+ guests get to Mexico. All of our guests were very happy with the process and communication from Romance Travel Group. Don't hesitate to book your destination wedding with Romance Travel Group! Shelli and Heather were rockstars in our wedding planning and travel.

    Romance Travel Group's reply:

    Thanks so much, Michelle!! It makes us so happy to hear this! Congratulations on your wedding. We loved helping with your plans!
  • Candice
    Candice Sent on 06/30/2022
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    Look no further!

    Romance Travel Group (RTG) helped us make our dream wedding a reality! With an overwhelming number of destination venues to choose from, RTG narrowed down the options making it easy to find the venue that best suited our needs. Their communication was clear and prompt. Many of our guests had never before been to Mexico and were thoroughly impressed with the ease of traveling – thanks to RTG! For anyone looking to have a destination wedding, we highly recommend contacting RTG.

    Romance Travel Group's reply:

    Thank you so much, Candice! We love reading great reviews like this! We really enjoyed helping everyone!
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    Jw Gates Sent on 07/01/2022
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    Mexico wedding

    My wife found Romance Travel Group while doing research on where we should do a destination wedding and how to go about planning it. There were so many unknowns, and we did not know the best way to get started to plan a destination wedding efficiently and effectively. After her initial call with Shelli at the travel group, she knew that she wanted to move forward with doing the wedding in Mexico – she felt reassured and that we would have the right support through the entire process. Though my wife handled most of the process, I noticed the communication, support, and services that Romance Travel Group provided were so timely, informative, and professional. Our wedding guests felt the same. I would recommend this team to anyone looking to do a destination wedding, or even has reluctance in doing one, as Shelli and her team really knows it all and will provide you with everything you need to know.

    Romance Travel Group's reply:

    Thank you so much for your review, Jon! We are so happy to hear you and your guests had such a great experience. That's the goal!! Your feedback means the world to us!
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    Camille Sent on 06/30/2022
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    Best destination travel group!


    Romance travel group is a must when it comes to planning a destination wedding. I can honestly say I don’t think I would have Been able to have such a wonderful wedding without all of their help. Shelly and heather listened to everything I wanted, including budget, and provided me with a long list of resorts to choose from that met all of our wants. They literally held my hand through this entire process. They booked the resort, booked room blocks, negotiated pricing, sent save the dates, made a wedding website, kept track of RSVPs, collected payments and set up payment plans for guest, and so much more! They also answered all of my questions and guest question about traveling and covid related conflicts. They continued to check in with me during the entire process, even after we returned home. I can’t explain the amount of stress and anxiety I would have had if I had not used romance travel group. Do yourself a favor, If you are thinking about a destination wedding reach out to romance travel group, you will not regret it!
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    Joseph G. Sent on 06/30/2022
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    Very Helpful

    My wife and I chose to have a destination wedding due to the size of our very large extended families, but did not know how to even start that process and all the steps it would take.

    After finding Romance Travel Group we were so happy with the assistance and guidance they provided us and all of our 90 or so guests. Highly recommend if you have a larger destination wedding to use them to help with the whole process!

    Romance Travel Group's reply:

    Many thanks, Joseph! It was an absolute pleasure helping with your wedding plans. We appreciate your kind words!
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    Ellen B. Sent on 02/01/2022
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    Destination Wedding- Jamaica

    Romance Travel helped me plan my destination wedding and made the entire process easy! Shelli and team respond to all questions immediately. She came prepared with a list of resorts based on what I was looking for and we found the perfect one. All in all great support from RTG!

    Romance Travel Group's reply:

    We loved helping with your destination wedding so much, Ellen!! We're so happy to hear you enjoyed the resort, and the process, too. Thank you for your kind words. Best wishes to you always!
  • Lindsey
    Lindsey M. Sent on 12/13/2021
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    Amazing Experience!

    We were referred to romance travel from a friend and boy are we glad we were! From start to finish their team was great, from helping us chose a destination, to setting up our room block and accommodations! Did I mention the fantastic website they built for us for no extra charge at all! They also included round trip airport transfers at the destination for all of our guests! The fact they only asked for a small deposit to start the planning for us for the amount of work that they did is in itself totally worth it (by the way it is refunded to you as soon as you fly out to your wedding) Crazy Right! So ya use them you wont regret it!

    Romance Travel Group's reply:

    Thank you so much, Lindsey!! We loved helping with your wedding planning! Your review means the world to us. Congratulations on your marriage! Best wishes to you always!
  • Courtney
    Courtney K. Sent on 04/29/2019
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    April Jamaican Destination Wedding!

    We got married April 6th in Jamaica surrounded by 63 wonderful family and friends. This wedding would not have been possible without the help of Shelli and her awesome team at Romance Travel Group. When we started planning our destination wedding, we were incredibly overwhelmed, having no idea where to look, who to contact, or how to even start planning it. Luckily, my husband had a friend who used Romance Travel Group a couple years ago for their destination wedding, and he gave us Shelli’s number and said “start here, she will change your life”. Shelli asked us what we were looking for in a destination wedding; kids or no kids, beach reception or indoor reception, all-inclusive or not all-inclusive, etc. Once we narrowed it down, she provided us with a list of resorts that matched our criteria. We had so many questions when trying to make our final decision, and Shelli did a great job on answering them and providing quick feedback. Once the resort had been chosen, a website was set-up for our guests to read all about the resort, along with a ‘couples page’, and lastly how to book a room. Our website was a life-saver, as it answered many questions that guests had and we weren’t caught up in trying to get rooms booked for all our guests. Before the wedding, Shelli and her team sent out travel documents along with a gift for each guest. Travel arrangements were also set-up in advance for all the guests, so no one had to figure out how they were going to get from airport to resort and vice-versa. We were very impressed that Shelli was able to book all our guests in the same room blocks, and not have us scattered across the resort. Romance Travel Group alleviated so much stress for us, that planning a destination wedding was fun and easy. I would highly recommend using Romance Travel Group for anyone’s destination travel arrangements!

    Romance Travel Group's reply:

    Awe, thank you so much Courtney! Love your review! And we loved helping with your wedding plans! Such a fun group!! Wishing you all the best. Keep in touch!
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    Sarah Z. Sent on 12/13/2020
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    Incredible travel agents

    Shelli and Heather were so helpful with our destination wedding at Unico 2087. They helped us choose the place based off of what we were looking for and went above and beyond throughout everything with our questions, the website, bookings, travel, etc. I would use them in the future with trips for sure. If you want quality care and service along with additional things that are over the top and make you feel special, go with Romance Travel Group. You won't regret it!

    Romance Travel Group's reply:

    Thank you, Sarah! We loved helping with your destination wedding plans! Wishing you the best always!
  • Whitney
    Whitney Sent on 03/03/2022
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    Easily planned and friendly

    I am so glad I came across Romance Travel Group! Other travel agents were slow to respond and as soon as we talked to RTG, and told them what we wanted, they sent us a list of resorts, we picked a resort and booked it late 2020 getting a very good deal. We originally booked for 7 nights and easily had them add on two extra nights for us.
    They helped us and our 26 guests get booked and made sure everyone knew all the information/requirements they needed to get to Jamaica! Any questions any of us had they answered quickly and friendly!
    Our wedding day and week was awesome and everyone made it safely to and from!
    Romance travel group even sent us travel mugs with our last names on them!

    Romance Travel Group's reply:

    Congratulations on your wedding, Whitney! And thank you for such a great review! We are happy to hear that you and your group had such a great time in Jamaica! Best wishes to you always!
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    Tricia B. Sent on 05/29/2020
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    Best decision we did was choosing Romance Travel Group for our destination wedding

    Romance Travel Group made selecting our destination wedding venue easy! Without us traveling to the resort ahead of time, Shelli offered personal experience and recommendations for the resorts, making the decision process super comfortable. Shelli and Heather were friendly, knowledgeable, and professional. If we had any questions, they were there and answered our questions thoroughly. Once we selected our resort/venue, they established a website where our guests could book their stay. Not only was our communication flawless with Shelli and Heather, but each guest said the same thing! One guest had an unfortunate event of missing the flight days before the wedding due to a traffic accident. On the way to the airport, Shelli and Heather were contacted and they promptly re-booked the flight. In this stressful situation, they made every bit of it easy. Couldn't have had a more successful destination wedding without them!

    Romance Travel Group's reply:

    Thank you so much, Tricia!! It was a pleasure to help with your destination wedding plans. Congratulations to you! Keep in touch!
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    Julie R. Sent on 03/04/2020
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    Mother of bride

    Working with Tiffany was easy. Tiffany followed up with us, kept us on track and informed. With anything, things cam go wrong. Tiffany quickly corrected it and sent out updated info. She was a strong consultant for choosing the best venue for our daughters wedding requests. We all loved the HardRock. Tiffany worked directly with them setting up the rooms and upgrades.
    Our travel documents arrived in a nice logo pouch with luggage tags, suitcase handles and the well prepared paper work.
    When picked up at the airport, we were greated with logo bags, much needed water and a snack by the driver.

    Romance Travel Group's reply:

    Thank you, Julie! We're so happy to hear this. Congratulations on your daughter's marriage! We love Hard Rock, too!
  • Melissa
    Melissa H. Sent on 02/21/2020
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    Wedding of my Dreams

    Honestly I don’t even know where to start- much like when hubby and I started planning our wedding. I googled “destination wedding planner” and reached another planner who, instead of explaining the process, just ignored me. That’s when I found Shelli and I am SO glad I did. I went to Shelli with the bare minimum of what I wanted out of our wedding and she turned it into the wedding I never even knew I wanted. When looking on the website, I fell in LOVE with Hard Rock Vallarta (trust me, you will too) and knew we needed to have our wedding there. Shelli was there to assist throughout the entire process- from creating our contract with the resort to sending me the rooming list every million times that I asked for it (sorry!) to keeping Hard Rock’s planners honest and ensuring they kept their word. Honest to God I wouldn’t have been able to do this without Shelli and their team. Having the room payments go through them was effortless, Romance Travel Group took care of transportation to and from the resort so we didn’t get hassled at the airport. There aren’t enough kind things I can say about Shelli and the way her and her team made our perfect day just that- perfect. Every single member of our families said this was by far the BEST vacation they had ever been to. We’re all in agreement that we want to do this again and guess what? It will be planned via Shelli and her team.

    PS: price paid includes what we paid for our room + all in wedding costs (DJ, MC, Decor, etc..)

    Romance Travel Group's reply:

    This is fabulous, Melissa, thank you!! We are so happy we helped make your wedding day so special. We enjoyed every minute of it! Best wishes!
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    April T. Sent on 03/12/2020
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    Absolutely recommend!

    Shelli and her team were wonderful to work with for our destination wedding in Cancun, Mexico. She initially requested a meeting to make sure that we understood her services and that we were on the same page. When she reached out to our guests she let them know that they should contact HER for any questions, not the bride and groom. Which was GREAT! We were very happy with Romance Travel Group and they added special touches to make sure that our experience was unforgettable! I would highly recommend this team to anyone for any of your travel help or needs.

    Romance Travel Group's reply:

    We are so happy to hear this, April! Thank you for your review. We loved working with you and wish you a lifetime of love and happiness!
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    Stephen C. Sent on 01/21/2020
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    Awesome Experience

    We used them to attend a friends wedding in Riviera Maya and they went above & beyond. Every step of the trip was planned out way in advance and they were great at keeping in touch throughout the entire process. Will definitely use them again!
  • Brooke
    Brooke S. Sent on 04/23/2019
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    SO Helpful and Amazing!

    Lisa was our agent and she did such a great job. She is super organized and on top of everything. I had a lot of confidence in her while she was planning our stay, which helped me focus on other aspects of our wedding. I would recommend her a hundred times over and we feel so blessed to have been able to work with her!

    Romance Travel Group's reply:

    Thank you, Brooke!! We are so happy to read your review! We appreciate your kind words. Best wishes to you!!
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