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Weddings

Sheraton Norfolk Waterside Hotel Reviews

Sheraton Norfolk Waterside Hotel

Sheraton Norfolk Waterside Hotel

Norfolk, VA
4.1 out of 5 rating, 14 Reviews
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Reviews

4.1 out of 5 rating
14 Reviews
  • Quality of service
    4.2 out of 5 rating
  • Average response time
    4 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    3.9 out of 5 rating
  • Flexibility
    4.4 out of 5 rating
85% Recommended by couples

Awards

14
  • L
    Leslie Sent on 08/21/2019
    5 out of 5 rating
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      5.0 out of 5 rating
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    Beautiful venue

    We were so happy having our wedding here, it was a beautiful space and everything was perfect for our day. The wedding coordinator is super responsive and constantly checks up on you leading up to the event. Would highly recommend the ballroom with the veranda, a lot of my guests enjoyed being able to step out by the water when cooling down from the party.

    Sheraton Norfolk Waterside Hotel's reply:

    Hi Leslie,

    Thank you so much for the kind review. Your wedding was absolutely beautiful and I'm so happy we made your wedding day dream a reality!
  • R
    Roeshonda Sent on 08/09/2014
    5 out of 5 rating
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    Everything was so beautiful I enjoyed working with all the staff especially Kelly bridgeman she was excellent. What a pleasure to work with and my wedding was everything I dreamed thanks to everyone from me and my new husband( Roeshonda and James Pilla)
  • V
    Victoria Sent on 07/23/2013
    5 out of 5 rating
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    If you want a special venue that is easy for out of town guests, see Kelly Bridgeman at the Sheraton in downtown Norfolk! I booked the Riverwalk Ballroom with a breathtaking view of the Harbor. I was treated to delicious food, set up and table linens, up lighting and special wedding room rates. Not only did they help my other vendors with set-up and deliveries, but the hotel took care of my family from making reservations to meeting their needs all weekend. It was a beautiful day, thanks to these wonderful people and their outgoing thoughtfulness.
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  • User1561646 Sent on 03/19/2014
    4.9 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
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      5.0 out of 5 rating
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    Kelly Bridgeman at the Sheraton Waterside Norfolk Hotel was SO extremely helpful in the planning of our wedding. She was very flexible in letting us choose the location of the ceremony, removing dairy from our buffet meals, providing gluten free meals, allowing us to get kosher catering for some guests, and much more. We had originally planned to pay for our guests' parking, but there was a miscommunication on all parts and our guests wound up paying for their own parking anyway because they did not see the parking tickets laid out. Other than that, everything was great. The food was fantastic, everyone commented on how much they loved it. The venue was beautiful, even though we had to move the ceremony indoors because of weather. There was a really loud dance competition going on upstairs while we were there ,but we could not hear it in the ceremony hall OR the reception, so we were impressed by that. The dance floor started to fall apart and had to be cleared a few times so they could tape it back together, which was a little bit of an annoyance, but did not take away from the great time everyone had at the Sheraton. Apparently some family members loved the hotel beds so much they researched how to purchase one!
  • A
    April Sent on 10/27/2009
    4.8 out of 5 rating
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      4.0 out of 5 rating
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    We were married on the veranda and had our reception in the Riverwalk Room. The views are great especially at night on the water. The food was great and the guests enjoyed it. The staff was wonderful and very accommodating. The honeymoon suite was fantastic and a very nice perk for having our wedding there. Jill Anwaar was our point of contact and she was fabulous!
  • T
    Tracey Sent on 09/21/2015
    4.7 out of 5 rating
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      5.0 out of 5 rating
    • Average response time
      4.5 out of 5 rating
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      5.0 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    We used the Sheraton Waterside for our wedding block. I had 2 options and found the Sheraton to be the more valuable option. We reserved a block and the expectations were set to when we needed out block rooms reserved by and how much it would be. I give a little less credit for flexibility because we weren't able to book any late-joiners at the reduced rate, but that's more our fault than theirs. We used the hotel transportation to and from the venue and very rarely had any issues. The rooms were clean and comfortable, though the hotel was completely booked with a football team that was dispersed amongst our block. If we had all been together like we requested, we wouldn't have had any noise complaints.
  • Simone
    Simone Sent on 09/18/2012
    4.7 out of 5 rating
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      4.5 out of 5 rating
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      4.5 out of 5 rating
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      4.5 out of 5 rating
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      5.0 out of 5 rating
    The catering team at the Sheraton was outstanding! The management and staff were very attentive. They set up all the decorations that I provided perfectly! The food and service at the reception were excellent! Also, the hotel room accommodations for the bride and groom were awesome!
  • N
    Nicole Sent on 10/10/2007
    4.7 out of 5 rating
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      5.0 out of 5 rating
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      3.5 out of 5 rating
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      5.0 out of 5 rating
    We did our ceremony and our reception at the Sheraton. There were a few last minute changes that landed in our favor, with being able to save money and have more room. The food was awsome...everyone was talking about how good it was!
  • D
    Demetria Sent on 11/19/2007
    4.6 out of 5 rating
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    I have no complaints about the Sheraton. The ceremony was beautiful. The staff was very accommodating. I have no complaints.
  • N
    Nicole Sent on 09/30/2012
    4.5 out of 5 rating
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      5.0 out of 5 rating
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      3.5 out of 5 rating
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    I got married in the Riverwalk room, fantastic view, the food was great the service was excellent, my guest enjoyed the fact that they didn't have to travel from wedding to reception, location very convenient, thanks for making our day special.
  • J
    Jennifer Sent on 06/10/2017
    3.4 out of 5 rating
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      3.0 out of 5 rating
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      5.0 out of 5 rating
    First of all, I would like to say that we booked our venue for our ceremony and reception with the Sheraton about 14 months in advance. At the time, we were notified that the hotel was undergoing renovations, but that all renovations would be complete well in advance of our May 27, 2017 wedding. We had an additional meeting in October to review the renovation schedule and were assured that everything was on schedule to be completed by February. It turns out that renovations did not begin until February, with several projects not starting until after this point.
    We were never notified by the Sheraton that the renovations were behind the schedule we had been given. Obviously this created some significant concerns, especially when we attended our next meeting in the Spring and the entire hotel was a construction zone. At this point we were told our venue, the lobby, and the restaurant would all be complete by the wedding. The outdoor ceremony space and the reception space were the only things complete by the wedding. Additionally, the guests were routed through a pipe and drape tunnel through a construction space to enter the reception.
    90% of our guests were from out of town so this impacted our day more than it might have a local wedding as the majority of our guests were staying at the hotel for the weekend.
    I will say that Rhoda Rull is an incredible asset to the Sheraton team, and managed to accommodate us as best as possible given the horrendous situation of a continually slipping construction schedule. Our wedding was supposed to take place in a beautiful, newly renovated hotel on the water, and ended up taking place in a hotel undergoing renovations.
    Once this renovation is complete, I'm sure this will be a fantastic venue again at a great value, but our experience was not in a newly renovated hotel despite assurances it would be.
  • J
    Joy Sent on 07/24/2012
    2.9 out of 5 rating
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      3.5 out of 5 rating
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      3.0 out of 5 rating
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      2.5 out of 5 rating
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      2.5 out of 5 rating
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      3.0 out of 5 rating
    Plan to get dressed somewhere else. It was hard trying to get into the rooms. Wedding was at 5 and they didn't let my wedding party in the rooms as late as 4.
  • T
    Thy Sent on 07/02/2017
    2.7 out of 5 rating
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      2.5 out of 5 rating
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      4.0 out of 5 rating
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      2.5 out of 5 rating
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      1.5 out of 5 rating
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      3.0 out of 5 rating
    The hotel is under renovations, and it is loud and disruptive. I had a hotel block of rooms for my wedding. They promised they would pass out the wedding bags when guests checked-in, but when I checked with my relatives and guests, they knew nothing about the bags. The had to request the bags when they returned. During the same time, there was a conference at the hotel, which isn't an issue except they were extremely understaffed for the valet. The valet personnel were extremely nice, however, it was poor management and planning to only have 2 valet workers when it was busy. It took on average 30 minutes to get our cars. Also, the room they gave me for my "wedding suite" was not anything special except it was on the 10th floor. The walls are thin, and I can hear everything that was going on in the rooms on either side of me. Additionally, the room was dirty. The only good thing about the hotel is location - it is convenient off the interstate, and central to lots of things to do downtown. I would never recommend this hotel is anyone if there are other options.
  • S
    Shana S. Sent on 03/10/2020
    1 out of 5 rating
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    Horrible service

    I got engaged in Sept 2019 and I was originally working with Erica and she was EXTREMELY helpful and made me excited about planning our wedding and possibly scheduling our event at the hotel. We are in the military and was in process of transferring from Va to Tx and we decided to hold off putting a date on the wedding until we got settled in our new location. In February I called the Hotel to beginning planning our wedding and was told that Erika moved to a different department and I would be working with Emily Baker. When i first spoke with her she answered the questions that I asked but things that I was quoted by Erika had changed. I told her I would speak to my fiancé about these changes and every time I called the hotel for Emily I would leave voicemails for her to call me back and I wouldnt get a response for days or I would have to email her to get a faster response and everytime we would email I would get something quoted via email something completely different. And trying to plan a wedding is better done through communication rather than email. Then one day I just stop getting responses from her completely. A wedding is suppose to be a happy and joyful moment in a couples life and with her I did not get that feeling. I felt Unappreciated and I don’t want to have that kind of service on our happiest moments as a couple. If you are not dealing with her I would recommend the location but I dont not recommend it if you have to deal with that kind of professionalism.