Sofitel Chicago Magnificent Mile Reviews

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The Sofitel went above and beyond to accommodate all our wants and needs for our wedding reception. Jennifer was so great to work with! Extremely responsive and helpful! Also, the food was just spectacular. Everyone RAVED about the dinner!! Loved everything about the space. It was perfection!

We had our wedding over Labor Day weekend at the Sofitel. To say it was the most perfect day in our lives would be an understatement.
We booked the hotel 8 months prior to our wedding date, and from the beginning the staff was super accommodating and met us for every single request that we had. Our wedding was not traditional and we had to bring in ethnic appetizers, ethnic liquor, our band required extra set up time and sound, our decor required additional set up time and space, our desert vendor and all our other vendor required their own room, etc. etc. etc. It was definitely a big production.
The Sofitel went ABOVE and BEYOND to exceed our exceptions on every detail. The venue is AMAZING, the food in incredible (the chef deserves 5 stars and it was truly the best wedding food I've ever had), but it all began when you walked in.
The Sofitel experience is like no other, the drive up, the stroll into the hotel. The staff matched the flowers in the lobby to our wedding flowers and it really felt like all the staff in the hotel for the weekend focused to make our wedding as amazing as it was.
Overall, the Sofitel went above and beyond for our wedding, and I cannot repeat it enough. However, it would not have happened without Michael Wallace, he truly did everything in his power to make sure all the details fell into place 110%. From day 1, until the last day. Michael is professional, accommodating, patient, and really went the extra mile to make sure everything was perfect. We cannot thank Michael enough and would like the Sofitel and Accor to know that they are truly lucky to have him be part of the incredible team.
All in all, giving the Sofitel 5 stars would not do it justice. Thank you so much for the best day in our lives. It exceeded all expectations.

I loved the Sofitel staff and management. My husband and I love would recommend this as a venue for any event. They really made our wedding and reception a beautiful and memorable experience.

We got married in Italy this past summer, but we decided to throw a cocktail party in Chicago when we returned a month later for the guests who couldn't make it abroad. It was very similar to a reception, but no formal sit down dinner and more cocktail tables/highboys than reception style seating. We did have a DJ and flowers/decor. We also had plenty of food with stations that Sofitel let us customize to fit our budget, taste, and style ("Italian" station, "Chicago" station and meat carving), a signature drink- Blushing Bride that I gave them the recipe to from my favorite bar and they made perfectly, a bourbon tasting bar that we brought in, and wonderful desserts (they even let me mom bring in homemade Italian cookies to add to the dessert table). We threw a FANTASTIC and definitely memorable party there. Every guest raved about the food and drinks. They loved their hotel rooms and how upscale and beautiful the hotel was. The whole night was flawless and went off without a hitch. Sofitel and our wedding coordinator made sure everything was in place and dealt with anything that came up so that my husband and I could just enjoy our night with our family and friends. Everyone has been talking about our party at Sofitel and keeps saying, "you two know how to throw a party!" We had an after- party until 1am in the cocktail hour bar room with friends and ordered pizza too. I can not say enough good things about how our party at Sofitel went. Kim Weinberg, the Catering Sales Manager, worked with us for almost 10 months answering our millions of questions and helping us plan this. She was always very responsive and a pleasure to work with. Our wedding coordinator, Lauren, from Ryan Alexander Events was so wonderful. Everyone loved her. She literally thinks of everything. Both of them made our day so easy. We had a great experience and would definitely recommend them to people planning a wedding in Chicago.

My husband and I searched for a venue from November 2011 - February 2012. Nothing quite suited our needs or wants until we walked by the Sofitel. At first, I did not plan on having a hotel wedding, but the Sofitel is stunning. With a majority of our guests coming in from out of town, it was also nice to have everything in one place. At every other hotel we had visited, the reception room felt a little closed off with no windows. The reception room at the Sofitel is stunning. The staff at Sofitel truly take care of you your entire wedding weekend. Not to mention the food is exceptional, not your usual "wedding" food. Every aspect of our wedding at the Sofitel was perfect.

We had our wedding ceremony and reception at this hotel and it was amazing. The quality of service and food was outstanding for the price. The entire hotel and staff were very accomadating and went above and beyond in providing excellent service. We had 45 rooms in our hotel block and our guests were very happy. Michelle was fantastic and always helpful. The chefs made delicious food and made a last minute cake for us when our bakery didn't deliver ours. I would highly recommend this venue for a beautiful memorable day

I LOVED the Sofitel!!! I am so happy I found them

-incredible "non-wedding" food
-beautiful views
-careful and amazing coordination by Michelle and Sarah
-gorgeous details
-perfect for the money, especially in the gold coast!

I wouldn't change our decision for the world! Thanks for making our wedding amazing!!!

Michelle Willey at the Sofitel could not have been more lovely and helpful during our wedding, from planning to tasting to the big day! Everything was pulled off seamlessly, our families absolutely adored the guest rooms, and the ceremony and reception exceeded our wildest dreams. Oh, and the cuisine was to-die-for! Highly recommended.

Sofitel did a fantastic job for our wedding ceremony and reception on June 11th. When we were looking at venues about a year and a half in advance, we walked into Sofitel and my husband and I looked at each other and just knew it was the venue for us. We had initially worked with Kim Weinberg, who was their Catering Manager at the time. She was able to answer all our questions with a promptness and was a pleasure to work with. In mid-November, we received an email from Kim stating that she was leaving Sofitel for another opportunity. We were a bit concerned, but also hear this happens all the time. Kim did a wonderful job documenting all the specifics we agreed upon and passing it along to the people covering for her while they were looking for her successor. In the interim, Aldina was extremely helpful in answering any questions we had and helping us set up our tasting with Robert, Sofitel’s Director of Catering. By the time we had our tasting, they had just hired their new Catering Manager, Evie McCarty, whom we got to meet for the first time at the tasting. After meeting with Evie, we knew we were in great hands. She stepped in and it felt like we had been working with her the entire time. She was very knowledgeable and took great notes about all the little details that need to get nailed down at the end. They day of the wedding, everything went flawlessly. The venue was absolutely gorgeous, the food (oh the food!) was amazing. Everyone kept saying they had never had such a delicious meal at a wedding before. Evie was even there to help us catch a breath from the party to make sure we enjoyed our dinners. Overall, if you are looking to have a wedding in Chicago, you cannot go wrong with Sofitel. Gorgeous venue, great food, astounding service, everything to give you a wedding you and your guests will never forget.

It was a last minute wedding, not something that a lot of people would go thru. However, Robert and sofitel team made it possible in just 4 days, a wedding that most people wouldn't have had
even after months of preparation. From the food to the decor to the service , everything was perfect. None of our family and friends could tell that we only had 4 days to pull off this wedding. Loved the location and the food.

We had our wedding ceremony and reception at the Sofitel Chicago in August 2014. The wedding package was competitive and the food selection was excellent. The location of the hotel was just perfect for our many out of town guests to enjoy the Gold Coast neighborhood and Michigan Avenue. The hotel's ballroom was plain and needed quite a bit of decor but the windows in the room make it special. The hotel truly shines with the quality of service by my event manager (Ian Preston) and his entire team. They were very attentive to our requirements and made our wedding day flawless.

We held our reception at the Sofitel and it turned out absolutely amazing. I give them 5 stars in all categories except for responsiveness and quality of service. I'm only doing this for two reasons:
1. Our wedding date was double booked. Luckily we had booked our intended April 17th 2010 wedding date in March of 2009, and they caught the mistake in late April. I was furious, but they did give us a lot of consessions, and the May date worked out just fine.
2. The truffled potatoes side dish that we ate in our tasting that I absolutely fell in love with, were not at all the potoes that were served at the wedding. Of all things that could have gone wrong on the day of the wedding, this wasn't a huge deal and something only I noticed. The rest of the food was so great, people still comment on it.
Other than these two hickups, we loved everything else about the Sofitel. The room was stunning, our suite was amazing, and the service was great. The Sofitel had the ideal modern feel that we were looking for, and it turned out just how we wanted. I wouldn't change anything (other than the potatoes).

We had decided on this venue because of the flexibility in the package, which included food, bar, your cake, and a bridal suite. It was also right off Michigan avenue, easy to find, with valet parking. Since the food is customizable, we incorporated ethnic food that I wanted in the menu, and some of our favorite foods from our first date. Apart from some things that my day of coordinator had picked up, which will be noted below, we were very happy to have selected this as our wedding reception venue.

The few things that my day of coordinator had noticed was that Marcella (the other catering manager that took over after the director left) was sadly not a very nice or welcoming employee. She threw away my throw bouquet, saying that she had left it on the DJ table when in fact it had been on the cake table but did not admit that she had thrown it away. We verified this when we saw this in our wedding photos. Marcella also had allowed hotel guests to come upstairs during the breakdown after the end of the reception. A wandering person, who I am not sure was a hotel guest or not, kept trying to get into our vendor room where my day of coordinator had kept our wedding cards and gifts. Thankfully my day of coordinator had noticed this and kept her associate in the room to make sure our gifts were watched.

Otherwise, overall, this was a beautiful venue, great value, with excellent service and food.

Overall, we had a good experience with this vendor. Everything went smoothly the day of the wedding, and the reception service was excellent. Vendor was also reasonably flexible with most requests. However, the vendor could improve its planning and organization leading up to the wedding date. Many questions remained unanswered, and I had to consolidate all the piecemeal information myself. I waited a few days to a week for some e-mails responses.

We booked at Sofitel Chicago Magnificent Mile for our wedding block in July of 2021. We chose Sofitel for our guests for the amazing location, comfortable rooms, and beautiful suites. If I could do it all again, I would NOT use Sofitel for our wedding block. Despite over a year of planning and communication with our liaison, Christine, the staff working that weekend had 0 knowledge of the events we had planned at Sofitel for our family and guests that weekend, including an “after party” at Le Bar following our wedding reception and a Farewell Brunch the Sunday after our wedding. It was very disappointing and embarrassing the lack of preparation and competence from Sofitel staff our wedding weekend, especially when our events were discussed in great length with Christine just 1 week before our wedding weekend and all the details were confirmed over an hour-long phone call. I would strongly encourage engaged couples to look elsewhere for their wedding block.