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Quality of service
0.5 out of 5 rating
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Average response time
2.5 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Horrible experience. Had to call 6 different times to get in touch with a manager bc we wanted to ensure that the bar would be open until midnight (on a Saturday night) to host the unofficial after-party for our wedding. On three separate occasions, we were ensured that "as long as the bartenders were making money, they'd definitely stay open until at least midnight." Upon arriving after our wedding, bartenders immediately called Last Call... at 10:40pm. When our guests politely questioned why (since we'd told everyone they'd be open until midnight), we were rudely addressed by Security, told that "all our guests appeared belligerently drunk", and even threatened to call the police on us! When patrons already at the bar began "whooping" at the sporting event they were watching, Security said, "See?! That's exactly the behavior I'm talking about." We attempted to have a very calm conversation with the manager, Ronnie, and two security officers, that the man wasn't with our party, and had obviously been there for quite some time prior to our arrival. The manager refused to even speak to me, only stating that she "wouldn't be held responsible for something another manager told us." I pointed out to the Security officer that "whooping" at a game certainly wasn't behavior atypical of any sports bar patron, and if he was concerned about the noise, then he should address it with the offending party, rather than forcing nearly 30 people from the bar. Upon leaving the bar and returning to the hotel, guests from another wedding who'd also been told to leave the bar suddenly appeared with multiple open cases of beer and began partying in the hotel lobby. I asked the Security officer how this was considered acceptable behavior, but my guests trying to politely spend money in his establishment was not? His only reply was to shift blame and say, "It's not up to me, it's up to the manager." Disgusting and will never give them my business again.