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Weddings

Talkeetna Alaskan Lodge Reviews

Talkeetna Alaskan Lodge

Talkeetna Alaskan Lodge

Talkeetna, AK
4.4 out of 5 rating, 5 Reviews
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Reviews

4.4 out of 5 rating
5 Reviews
  • Quality of service
    4.2 out of 5 rating
  • Average response time
    4 out of 5 rating
  • Professionalism
    4.3 out of 5 rating
  • Value
    4.6 out of 5 rating
  • Flexibility
    4.7 out of 5 rating
80% Recommended by couples

Awards

5
  • Y
    Yekaterina Sent on 09/17/2015
    5 out of 5 rating
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      5.0 out of 5 rating
    We had an unforgettable wedding day/evening in the Foraker Room of the Talkeetna Alaskan Lodge. Not only was the venue an absolutely beautiful experience for our guests, but the customer service was 12 out of 10! Thank you Talkeetna Alaskan Lodge for taking care of us and our guests, and making us feel so special on our magical day!
  • User2539484 Sent on 02/22/2016
    5 out of 5 rating
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    Beautiful place and great venue for all occasions! Thank you so much! Had a great experience!
  • Sara
    Sara Sent on 08/06/2012
    5 out of 5 rating
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    The lodge was fantastic. Their event coordinator Janelle was awesome. She was always in contact and very helpful. The food was great and their staff was great at the reception. Definitely worth the drive and money!
  • illustration stars

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  • User1210821 Sent on 06/22/2013
    4.6 out of 5 rating
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    • Professionalism
      4.5 out of 5 rating
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      5.0 out of 5 rating
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      4.5 out of 5 rating
    We had our ceremony on the Lodge's Lower Outdoor Viewing Deck, which provided a gorgeous backdrop of Denali and the Alaska Range. Our reception was in the Lodge's adjoining Ptramigan Room, while guests were still allowed back out onto the Lower Viewing Deck.
    Sarah, their Event Coordinator, was fantastic. She was very helpful, responsive, and attentive. Her and her staff set up all the chairs for the ceremony and all the tables, chairs, and dance floor for the reception. She also ended up serving as our bartender for the reception.
    The food was very good and a good selection to pick from for what will be served.
    Our wedding turned out beautiful and this location helped make it so.

  • M
    Mia S. Sent on 11/21/2022
    2.2 out of 5 rating
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    Beautiful Venue, yet Terrible Coordinators

    Couples, if you want a wedding venue whose coordinators are great at communicating, then this isn’t the one for you. The venue is beautiful and the wait staff are wonderful, but the coordinators there are a nightmare to work with.

    Before I begin, I want to point out that I’ve never written a terrible review about a business. My husband and I have both worked in customer service and we know how hard it can be. We understand some people have really bad days; however, their service was unacceptable in the year leading up to our wedding, so much so that it would be wrong of us not to warn future couples about what they could possibly be getting into.

    The biggest challenge we had to overcome was the fact they changed coordinators on us four times, and each time they did, we were either never informed or informed very late. When I emailed the first one after our initial meeting, I got a response back that said the email address was out of service. I contacted the booking agents, and they told me there was a new coordinator. This second coordinator was terrible at responding to me in a timely manner. At some points, I’d wait weeks at a time for a response. Finally, I was told that they had hired a new coordinator—#3—to take over. We, again, felt like we had to start from scratch and retell this new coordinator everything that we had already discussed with the previous coordinators. After a few weeks, coordinator #3 stopped responding to us via email. So, since he had given us his personal cell number, my husband called him and he told us he had stopped working at the lodge. Again, nobody at the lodge informed us of this change.

    Coordinator #2 and coordinator #4 ended up being the final people we worked with for our rehearsal dinner and wedding. With the amount of experience they said they had at the lodge, we did not expect to encounter the problems that we did. Coordinator #4 told us we could have the Foraker Room for our rehearsal dinner because there wasn’t anything booked there on the night before our wedding. Then, when we went there to visit and finalize things, coordinator #2 said the Foraker Room was booked for a wedding the day of our rehearsal dinner, so we had to move our rehearsal dinner to a different location. Clearly, both coordinators weren’t on the same page.

    Coordinator #4 created the final banquet check for our wedding. She charged nearly an extra thousand dollars for gratuity even though their menu explicitly stated that gratuity was already including within the listed prices. I pointed it out and she just called it a typo. Sure—a $1000 typo she didn’t bother to double check before sending it to me.

    Finally, when we told them our final guest count months prior, they assured us that they could accommodate that easily in the reception area in the arrangement we had discussed: 7 people at each of the 12 tables. Then, on the day of the rehearsal dinner, the day before the wedding, they told my husband that it’s not possible to arrange the room as we discussed. The seating chart was already printed and I didn’t want it to go to waste. My husband and our bridal party figured it out on their own the morning of the wedding. Turns out it was absolutely possible. The coordinators just gave us extra unnecessary stress for nothing. They didn’t even try to arrange the seats and tables themselves before telling us it was impossible.

    I hope if you do book with the lodge, you aren’t subject to their incompetency.

    Talkeetna Alaskan Lodge's reply:

    Mia,

    First, congratulations again on your marriage to Roman! We wish you many happy years together.

    As a Sales Manager, I greatly appreciate the honest feedback you have shared. We work hard to sell the Alaska dream wedding at several of our lodges throughout the state and we are disappointed to hear of your frustration with our onsite staff. We hired event managers this year as we are aware of how busy the lodge staff is during the season; however, they did not start early, thus the hand off from the old staff to new. I do apologize for how many changes there were with your wedding and can understand the frustration of having to explain all the details repeatedly. I apologize for the incorrect invoices originally; I will personally confirm our lodge staff handling events knows the correct process for those documents so as not to have a mistake like that again. There was a series of upgrades in our system that does not excuse the incorrection but did provide some challenges during the changeover this season.

    If there is still anything you are concerned about, please do reach out to me so I and my Revenue Specialist can review. The rest of our Sales team and our onsite staff, including Events and the General Manager, have all seen your feedback. Our GM, Ana, will be reaching out to you as well, so be on the lookout for her call or email.

    We do thank you for choosing the Talkeetna Alaskan Lodge and wish you hadn’t had this experience. We know your wedding is the biggest day and we hate that you have shadowed memories of your time at the lodge.

    My direct email is mrudy@pursuitcollection.com should you need anything else.

    Thank you,

    Megan Rudy