The GlassHouse Reviews

Very beautiful place to have your ceremony and reception

Our event turned out okay, but I completely disappointed by the service during setup on the day of.

The glasshouse only allows an abysmal 2 hours of setup with each event, which required us to purchase multiple extra hours of setup time in order for our vendors to setup properly. Our event coordinator was very rarely on the floor during the setup. The only time they were present without us having to go to the office and knock on the door was when they had the gall to bring in another couple for a site visit during the venue setup time THAT WE PAID FOR. As if that wasn’t inappropriate enough, they actually took the touring couple to the bridal room, WHILE THE BRIDE WAS STILL THERE GETTING READY.

This was completely inappropriate, and there was no acknowledgement or apology, let alone any kind of advance notice that random strangers would be brought in while we were preparing for our event. It’s infuriating/unthinkable that they thought it was even remotely appropriate to bring strangers into the bridal ready room. Our hair and makeup artists were appalled, and the bride was extremely embarrassed.

Think twice before you sign. They’re attentive until you sign the contract with them.

My fiance and I have booked, and contracted our wedding with one of Epic Venues venue (The Glasshouse San Jose). We are very unsatisfied with them, and if i can give them 0 stars. I would love to!

These people are a bunch of crooks, and will not meet their end of the contract. We have a written contract with them, and wont meet their end. They refuse to work with you, and everything is all about money. I will never recommend any of their venues to anybody. Please be very careful with them.