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The Westin Mt Laurel Hotel Reviews

The Westin Mt Laurel Hotel

The Westin Mt Laurel Hotel

Mount Laurel, NJ
4.6 out of 5 rating, 25 Reviews
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Reviews

4.6 out of 5 rating
25 Reviews
  • Quality of service
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  • Professionalism
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    4.6 out of 5 rating
96% Recommended by couples

Awards

25
WeddingWire Couples' Choice Awards 2021 Winner
  • User3080752 Sent on 06/05/2017
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    I am a wedding planner. One of my clients just celebrated her big day at the Westin. Erin, and the entire staff at the Westin were so responsive. Erin answered all of my emails promptly. We planned my client's wedding together, she was a fantastic partner. As a wedding planner, the team of vendors is what makes a wedding successful and run smoothly. Precise pre-planning is a must. Erin was with my client and I throughout the wedding planning process, helping us to plan a flawless day. On the day of the event, Erin was by my side whenever I needed her, and responded to all of my and my clients needs and requests very promptly. I would highly recommend doing an event here.
  • J
    Justin Sent on 05/15/2020
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    Beautiful Venue

    My wife and I were getting married on a short schedule and they were very helpful in making it a great time.

    The Westin Mt Laurel Hotel's reply:

    Thank you Justin. We loved working on your lovely reception. It was so unique. We wish you all the best!!!
    Cheers,
    Mark
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  • Estrella
    Estrella D. Sent on 10/26/2020
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    Because of Mark Parent, my husband and I had the wedding of our dreams!!!

    The staff was amazing and the hotel was beautiful. They treated my husband and I as if we were family. We also got married there and Mark Parent is the best wedding planner in South Jersey. Mark was very accommodating and ensured that we had everything we needed and wanted for our big day. Because of Mark Parent, my husband and I had the wedding of our dreams and Mark took care of everything so I was a stress-free bride We will be visiting again.

    The Westin Mt Laurel Hotel's reply:

    Hi Estrella!
    It was such an honor to be part of this beautiful day! Thank you for allowing me to be a big part of it and thank you for all your kindness! Looking forward to celebrating more milestones with you guys!
    All the best,
    Mark
  • Kaval
    Kaval P. Sent on 12/14/2020
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    Marriage at the Westin Mt. Laurel

    Mark and his team were absolutely phenomenal. The moment we met Mark, we knew we were in great hands. He went above and beyond his duties. He helped us plan a wedding during the pandemic in two months. He was always available, day and night and even on his days off. The venue was beautiful and it accommodated every need we had. We highly recommend the Westin Mt. Laurel for any event!

    The Westin Mt Laurel Hotel's reply:

    Dear Kaval, it was such a pleasure working with April and you and both of your families. We had limited time to make something spectacular happen but I'm so glad we were able to! Wishing you all the best and thank you for the kind words!
    -Mark
  • Valerie
    Valerie Sent on 04/28/2019
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    We love Mark Parent!

    We hosted our wedding block here. They went above and beyond to make sure guests were accommodated. Mark Parent is a Director of Sales and worth his weight in gold! Sammara, Mark, and Nicole were a pleasure to work with through the year. We even got a free shuttle to our nearby venue and a free room through the SPG program because we had so many bookings. We highly recommend them!

    The Westin Mt Laurel Hotel's reply:

    Dear Valerie,
    I cannot even stress how great it has been to work with you. We wish your family all the happiness you deserve.
    Cheers, Mark
  • S
    Susan Sent on 07/17/2018
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    Our experience at The Westin was unbelievable. We held our June 2018 wedding in the Regency ballroom and everything was honestly perfect. The venue was gorgeous, friendly and attentive staff (Al is the man!), and the food was delicious. Lauren was our event coordinator and my compliments do not do her justice. She was always prepared and friendly during our phone calls, emails, and meetings before the event. She was extremely organized and genuinely excited for our wedding! It was like planning with a friend instead of someone who was “just doing their job”. The day of she was up early prepping the bridal room/grooms suite, had the ceremony room set up beautifully, and was with us every step of the way. Her room décor was spot on. I gave her ideas of what I thought and she transformed ideas into the perfect ceremony and reception room. Her attention to detail was spot on and made me feel so special. Lauren made our experience so great.

    My only concern when we originally booked was the lack of outdoor photo areas, but I was wrong. There were plenty of places to take pictures indoors and Lauren knew the best spots! You just cannot beat the chandelier shot! There is also a gazebo outside which photographed beautifully. If you are worried about only having indoor pictures for wedding shots, there are several local parks just minutes away for those outdoor pictures.

    If you are getting married or planning an event, book it with The Westin and make sure you ask for Lauren as your event coordinator.

    Vendors used for our event were from The Westin’s preferred vendor list.
  • H
    Harshal Sent on 04/02/2018
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    We held our wedding at The Westin in Mt. Laurel and could not be happier.

    The facility itself is amazing; the ballroom is gorgeous and the entry way is grand as can be. The food served was delicious (according to our guests) and best of all Lauren is the perfect person to work with. Very professional, friendly and responsive we couldn't imagine our wedding without her. 5 stars for Lauren!

    We looked at 5 hotels in the Mt. Laurel area and could not be happier that we chose The Westin.
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    Susan Sent on 12/31/2016
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    Room 702 was the perfect place to prepare for my big day. The young ladies at the front desk were helpful when a dog barked for an hour straight the night before my wedding. The dog and it's owners were politely moved to the proper dog floor and I got my much needed bridezilla beauty sleep! My "morning of" photos looked spectacular with the backdrop being their gorgeous floor to ceiling windows. I wish I could just stay over whenever I want! That would be my ideal splurge :)

    Thank you for the best pre-wedding slumber party with my girls and the dreamiest bed for myself and my husband before we hit the airport at 7 am.
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    Ruth Sent on 05/09/2016
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    My husband and I had our wedding reception at the Westin Mount Laurel and we were very pleased. We had corresponded with Wendy Laughlin for months and she always responded in a timely manner and made sure that all of the details were covered and taken care of. Our reception was in the regency ballroom which was stunning, and the food was superb. Our friends and family that came had many wonderful things to say about the service and the venue.
  • User2410542 Sent on 11/04/2015
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    We had a great experience. I would definitely recommend the Westin.

    The Westin Mt Laurel Hotel's reply:

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted to hear that your day ending up being as perfect as you had envisioned it being! Here at the Westin Mt. Laurel, we pride ourselves in delivering exquisite events that go above and beyond the expectations of your guests. We look forward to the opportunity to working with you in the future!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
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    Christine Sent on 09/22/2013
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    The best wedding I have ever attended bar none. The food was delicious the servers were so attentive and the room was beautiful.

    The Westin Mt Laurel Hotel's reply:

    Hi Christine!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted to hear that your day ending up being as perfect as you had envisioned it being!

    We look forward to the opportunity to working with you in the future!

    Cheers!
    Erin Crofchick
  • E
    Erin Sent on 10/12/2013
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    We had our ceremony and reception here and it was a wonderful experience! Everything was amazing but the staff was exceptional! Melanie was great help with coordinating everything and even helping us choose our menu! Tammi helped us to ensure all of our guests that booked rooms received the discounted rate even if it was after the cut off date! She even contacted us after the wedding when they had found a card & check that had been left behind! Jean helped us at our rehearsal and the day of the wedding. He was amazing! He made sure every one and everything was taken care of! Right before I walked down the aisle I started to get very emotional and was worried I would start crying already. He calmed me down and I made it through the ceremony without any crazy breakdowns! During the reception the entire staff made sure we had everything we needed. Jean and Al also paid special attention to our older relatives that were not able to get around as well and brought them whatever they needed! My husband and I didn't have one thing to worry about through the whole process! We highly recommend the Westing!!

    The Westin Mt Laurel Hotel's reply:

    Hi Erin!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted to hear that your day ending up being as perfect as you had envisioned it being!

    With that being said, we wanted to connect with you and just let you know that we have very recently brought in a new, energetic and experienced Wedding Team to assure the continued success and initial vision of our couples! We are a group of individuals who understand the importance of how special your wedding day is, so we make sure to schedule extra time to assure all your questions and event details are notated and executed! We look forward to the opportunity to working with you in the future!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • Colleen
    Colleen Sent on 08/02/2012
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    I had my wedding at the Westin on July 21, and cannot say enough about the professional staff, delicious food, and the state-of-the-art facility. One of my guests spilled wine on themselves, and a member of the staff came right over- provided him with a "loaner" shirt, and cleaned the stained shirt so he had it back by the end of the reception. It was unbelievable! The staff at the Westin made it the best day of my life and I would highly recommend this venue to any bride out there looking for the perfect venue in the South Jersey region!

    The Westin Mt Laurel Hotel's reply:

    Hi Colleen!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted to hear that your day ending up being as perfect as you had envisioned it being! We look forward to the opportunity to work with you in the future!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • Stephanie
    Stephanie Sent on 09/09/2010
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    The Westin in Mount Laurel is a gorgeous new hotel right off the New Jersey Turnpike at Exit 4. We used this hotel for our guests room blocks as well as where we spent the night of the rehearsal and wedding. Charlie Viccaro was extremely accommodating to use even though we weren't using the hotel to have our wedding. There were 2 or 3 other weddings happening there that night the hotel was full yet he was still able to give my guests adjoining rooms and Jon and I a Jr. Suite for our wedding night. The accommodations are outstanding and the beds are very comfy. We enjoyed the next morning recapping our wedding night and having a delicious room service breakfast.

    The Westin Mt Laurel Hotel's reply:

    Hi Stephanie!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted you and your guests enjoyed staying here with us!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • B
    Bernadette Sent on 01/21/2010
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    We had our reception at the Westin in Mt. Laurel and it exceeded our expectations. Jeff was great from our very first meeting with him. He was always there to answer any questions and always friendly and helfpul. Charles who helped us with the room block was also always helpful and professional. Our cocktail hour was amazing! The decor was beautiful! Michelle and Lisa helped me all night, I never was without a drink in my hand and neither was my husband or my parents. They were funny and sweet and helped keep everything flowing beautifully. Even the coat check girl was great. I must say that every piece of this experience with the Westin has been wonderful. If you are looking for a beautiful place with great people then the Westin is where you should book your venue. Thank you to everyone for making our wedding the most magical dream!

    The Westin Mt Laurel Hotel's reply:

    Hi Bernadette!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted to hear that your day ending up being as perfect as you had envisioned it being!

    With that being said, we just wanted to connect with you and just let you know that we have very recently brought in a new, energetic and experienced Wedding Team to assure that each wedding is just as exquisite as the initial vision of our couples! We look forward to the opportunity to work with you in the future!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • Mrs.Martinez713
    Pamela Sent on 08/13/2013
    4.9 out of 5 rating
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    We had the pleasure of working with Melanie as our wedding coordinator for our wedding that took place at the Westin Mt. Laurel on 07/20/13. We had about 130 guests. As many of you fellow brides/grooms know, it can be a long and tedious process to plan a wedding but Melanie and her team at the Westin made that process easier because of their professionalism and support. The quality of service that we received was amazing, Melanie and Leiren were almost always available to answer my questions right away. We got tons of compliments regarding the quality and presentation of the food at our wedding, and people were raving about the cocktail hour during the reception. We had our own personal waiters who tended to myself and my husband the entire night, and they always made sure we had a drink in our hand; they even reminded us to eat since we were so busy mingling with our guests! Our reception was held in the Regency ballroom and it was a dream come true- simply beautiful. One of the best parts about having our wedding at the Westin Mt. Laurel was the price, it was very reasonable and I researched/visited over 12 wedding venues in the area (hotels, country clubs, and catering halls) and the Westin was the second best price per person that we received out of 12 different places. We also booked early, when we attended an annual Bridal Expo at the Westin, about 15 months before our wedding date, so we were able to get $500 free to use towards an upgrade of our choice. This was perfect because I ended up getting all of my beautiful chair covers practically for free.
    I worked with Tammi to create my room block and we had almost 20 rooms booked because many of our friends and family came from out of town. Everyone that we encountered or worked with at the Westin was extremely polite, professional and you could tell that they loved their jobs. My husband and I are so thankful that one of the most important days in our lives was such a huge success!

    The Westin Mt Laurel Hotel's reply:

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted to hear that your day ending up being as perfect as you and your husband had envisioned it being!

    With that being said, we wanted to connect with you and just let you know that we have very recently brought in a new, energetic and experienced Wedding Team to assure that each wedding is just as exquisite as the initial vision of our couples! We are a group of individuals who understand the importance of how special your wedding day is, so we make sure to schedule extra time to assure all your questions and event details are notated and executed! We look forward to the opportunity to working with you in the future!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • C
    Catherine Sent on 08/27/2012
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    My husband and I got married at the Westin on Aug 11, 2012. We were amazed with the quality and great care the staff of the Westin took to make our day amazing. Not only did we as the Bride and Groom have our own person to take care of us, there was another 2 people who took sole care of our parents as well. From the second we walked through the door, we couldn't believe the service that Melanie and her staff provided. My husband and I didn't have a chance to eat anything so the staff remade our dinner and placed it in our room so we would have something to eat for dinner after the reception was over! They worked well with the photographer and DJ to make sure that everything ran on time and ensured that anything that either we or any of our guests wanted or needed was taken care of. We couldn't have been happier with our decision!

    The Westin Mt Laurel Hotel's reply:

    Hi Catherine!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and we are delighted to hear that your day ending up being as perfect as you had envisioned it being!

    With that being said, we wanted to connect with you and just let you know that we have very recently brought in a new, energetic and experienced Wedding Team to assure that each wedding is just as exquisite as the initial vision of our couples! We are a group of individuals who understand the importance of how special your wedding day is, so we make sure to schedule extra time to assure all your questions and event details are notated and executed! We look forward to the opportunity to working with you in the future!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • J
    John C. Sent on 03/16/2020
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    Would highly recommend the Westin of Mt. Laurel

    We had our ceremony and reception at the Westin of Mt. Laurel. Pictures were taken in the main entry under the chandelier. The ceremony was beautiful and the reception was more than we could have asked for. Allison and Nicole were both attentive and had no problem with our needs the day of the wedding rearranging tables and moving the area of the cocktail hour. I highly recommend using the Westin. I have heard many nightmare stories about other wedding day catastrophes and issues, we did not have any issues. The waiters and waitresses were great during the reception. Really was more than I could have expected.

    The Westin Mt Laurel Hotel's reply:

    Hi John,
    Thank you for your review! We are so glad that we were able to be a part of your special day! We wish you decades and decades of happiness!!!
    Cheers, Mark
  • S
    Sonu Sent on 06/17/2017
    4.8 out of 5 rating
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    My experience at the Westin and with Erin Crofchick and the entire team over there was absolutely exceptional! As I sit here and write this, I am worried that I won't remember all of the amazing things Erin did to help me though my wedding process. We used the Westin for a pre-wedding event for my indian wedding. It was also the hotel in which we had my hotel block for all of my wedding guests. Throughout the whole process, Erin acted as my friend more than my vendor. From the very beginning when I needed to schedule a very last minute appointment to see the venue, she was more than accommodating. She worked with me exhaustively in trying to find a price for both the room block as well as the event that would fit within my budget - we went back and forth many times and she never acted annoyed with all of my questions around if there was a way to bring the price down and just worked with me as much as she could. I was really unsure how many rooms I needed for the block and even when I ran out of space or when the booking period was closed, Erin did whatever she could do accommodate my guests - I actually never got a no from her! She also through in a hospitality room for my guests/after party as well as a large conference room where I could get ready in free of charge. From the day of the even as well as my wedding day (which was not even at the Westin only because we didn't want a hotel) , she was there starting at 5am to make sure the room and everything was in place. She treated all my VIP guests with exceptional care and made sure everything was set up for them well before they were arriving. Any question or need we had my whole weekend she was extremely responsive. She even got my bridesmaids band-aids when they said they needed some! Not only did the event and the room block go off without a single hitch - EVERYONE commented on how amazing Erin and the staff at the Westin were. They were so nice, accommodation, attentive and helpful! Thank you!!!
  • User2647667 Sent on 06/14/2016
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    The Westin was such an amazing venue!!! So beautiful, elegant, and perfect for a wedding! We had such a great time and everything came together perfectly. We had some bumps at the beginning (we were double booked, and had to move our date) but the staff was incredible at catching it super early and accommodating us for the inconvenience. Wendy and Erin are INCREDIBLE!! They respond so quickly to any questions and are so helpful in calming your nerves, and we all have those insane last minute panics before a wedding. They are wonderful. The staff was amazing, the food was incredible. We as well as our guests were so satisfied with the dinners! Everything was set up so perfectly, and Wendy and Erin do such an amazing job at making your wedding day vision happen. The ballrooms are elegant, and the foyer is a GORGEOUS spot for romantic pictures! So happy that we chose the Westin as our venue!
  • K
    Kelly Sent on 08/23/2011
    4.2 out of 5 rating
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    Our relationship with The Westin started out rocky to say the least. I left many meetings with Melanie (banquet manager) fuming and in tears. I honestly did not feel as if Melanie listened to my wants/needs or even cared about our wedding. I felt very rushed when meeting with her. Her answer to everything was 'I do this every day'. Whatever. However....all those things that I told her that I thought she wasn't listening to? PERFECT. The food, the service, everything was fabulous. I couldnt have asked for anything more. Guests are still raving about the food and their hotel rooms. We had no issues whatsoever. I could go on and on about how great our reception was.

    The Westin Mt Laurel Hotel's reply:

    Hi Kelly!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service and are sorry to hear that your initial experience wasn't the best. We are delighted to hear that your day ending up being as perfect as you had envisioned it being!

    With that being said, we wanted to connect with you and let you know that we have very recently brought in a new, energetic and experienced Wedding Team to assure that each wedding is just as exquisite as the initial vision of our couples! We are a group of individuals who understand the importance of how special your wedding day is, so we make sure to schedule extra time to assure all your questions and event details are notated and executed! We look forward to the opportunity to working with you in the future!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • Michele & Leroy
    Michele Sent on 05/25/2015
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    5/31/15 so far this vendor has been receptive but not too accommodating when it comes to venue payment prior to event. My taste testing is in less than a month before the wedding date. Really didn't have enough time to actually view the ballroom to get ideas for decoration, But we have more to do before the wedding date.

    The Westin Mt Laurel Hotel's reply:

    Hi Michele & Leroy!

    Thank you so much for taking the time to leave us this review. We truly appreciate your feedback to inform us of our service. With that being said, we wanted to connect with you and let you know that we have very recently brought in a new, energetic and experienced Wedding Team to assure that each wedding is just as exquisite as the initial vision of our couples! We are a group of individuals who understand the importance of how special your wedding day is, so we make sure to schedule extra time to assure all your questions and event details are notated and executed!

    Cheers!
    Erin Crofchick
    Director of Catering & Weddings
  • S
    Shania C. Sent on 04/11/2021
    2.6 out of 5 rating
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      2.0 out of 5 rating

    It turned out a beautiful wedding but I wouldn’t recommend if people want a more connected coordinator

    Our wedding was absolutely beautiful and the staff was super friendly and worked really hard with my family to get everything together. My only complaint was the fact we we didn’t really have a coordinator and the hotel “suite” wasn’t all it was hyped up to be. There was a MAJOR lack of communication between the coordinator and us. Our original coordinator randomly left and no one told us until 3-4 weeks before our wedding. I never even met the replacement coordinator and she didn’t even show up to the rehearsal. We had lots of questions that weren’t able to be asked due to her lack of availability. So we were all confused about some things but it all worked out in the end. I understand this woman did take on a bunch of events that weren’t originally hers, so some grace there. But they did drop the ball in a lot of areas. Had there been better communication and a coordinator who appeared to care, I would’ve rated it 8/10.
  • C
    Colleen W. Sent on 06/07/2023
    1.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating

    If I was a guest I would be thrilled, as the bride not so much

    The servers/service for the actual reception was phenomenal. The event coordinator wasn’t a great communicator, turnover is a major problem, and they didn’t problem solve for issues on their end. The lighting was the wrong color and a few days prior to my wedding we had an issue with the charger plates, I found when it came to following the contract they were on top of us for our end but didn’t hold up on theirs. I am glad it didn’t reflect on the event but it was stressful for my husband and I

    The Westin Mt Laurel Hotel's reply:

    Hi Colleen,

    Thank you so much for taking the time for your feedback. I am so glad that you thought the service was phenomenal.

    Fortunately, the hotel was able to purchase the additional chargers in time for your event after your counts increased from your contractual amount and that the lighting was adjusted accordingly.

    We wish you the best.
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