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The Hilton Garden Inn, Troy Reviews

The Hilton Garden Inn, Troy

The Hilton Garden Inn, Troy

Troy, NY
5.0 out of 5 rating, 51 Reviews
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Reviews

5.0 out of 5 rating
51 Reviews
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92% Recommended by couples

Awards

51
WeddingWire Couples' Choice Awards 2014 Winner
WeddingWire Couples' Choice Awards 2013 Winner
WeddingWire Couples' Choice Awards 2012 Winner
  • Amy
    Amy M. Sent on 09/21/2022
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    Perfect venue and affordable

    Catered to our every need throughout the planning process, rehearsal, and wedding. Had dedicated staff take care of us (bride and groom) to make sure we ate and had drinks at all times. Garden was perfect for our ceremony.
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    Tamiko Sent on 04/23/2021
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    Loved everything from start to finish!

    Excellent service and support!
  • Jaclyn
    Jaclyn F. Sent on 10/13/2019
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    Excellent space for our outdoor wedding ceremony!

    My husband and I had our wedding ceremony in the Courtyard at the Hilton and it was truly spectacular. We worked directly with Kailee Marafito and she was wonderful. She was with us every step of the way and answered all our questions prior to our big day. This was the perfect location for the outdoor ceremony we were looking for! We also used both of the larger suites to get ready in and they were perfect!
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  • C
    Christina S. Sent on 10/14/2019
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    The perfect day!

    Kailee did a fantastic job from start to finish! She knew what my vision was and she was extremely accommodating. She did her best to make sure my wedding exactly as I had pictured it. She also was able to help me with some last minute issues I was having as well, and she really put my mind at ease.

    The staff did an excellent job setting up and cleaning up, and they were very friendly and attentive to us and our guests. Our server promised my husband and I that our glasses would never be empty. I never got to finish my dinner so they made a new one and packed it up for me for later. They went above and beyond.

    The food was delicious as well, from the hor d’oeuvres during cocktail hour to the entree, to the chocolate fountain and dessert station. The cake was amazing as well, which was included in our package but created by a separate offsite vendor, Cakes by Grace and Girls. (They were great too!)

    We had a huge suite included in our package for the weekend which my girls and I used for getting ready, and it had large windows for a breathtaking view.

    All in all, my husband and I are very pleased and impressed with the Hilton’s work, and our guests had a complete blast
  • Mary
    Mary Sent on 07/27/2019
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    One Amazing Night!

    Our daughter and now son-in-law had their wedding here last weekend! Everything was perfect! Kailee was so calm, informative, organized and easy to work with throughout the whole process. We had just about 300 guests and we were not crowed at all. The food was outstanding and we are still hearing from guests how good it was and how quickly they were able to serve themselves from the stations that were spread out in the main room and attached entry way/room. People did not wait in line for more than a minute and chatted with others while getting their meal. And the desserts, which were included in the package were delicious! The staff were all friendly and efficient. We looked many places, the Garden Hilton being our final appointment before making any decisions and as soon as we met Kailee and saw the rooms we were hooked and we couldn't be happier with the choice we made. Our guests booked over 40 rooms at a special price and not one complaint. The suite for the happy couple was just remodeled and it is beautiful and very spacious. Additionally, we did not have to shuttle guests to and from the church or venue which made it so convenient for everyone. If you are looking for a venue in or around the Capital District area be sure to meet with Kailee. You won't be disappointed!
  • Gabrielle
    Gabrielle Sent on 06/05/2023
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    Amazing. Affordable. Above and Beyond

    Our wedding was 6/29/19. Not sure how prices are now but I'm sure you will still get a big bang for your buck. Take advantage of the tasting and try everything. You might be surprised by what you like!!
    Our cocktail hour was full of food. Plenty of food. Then an appetizer, salad, dinner
    dessert and cake!! We had an open bar for 2 of 5 hours I believe. The staff moved like a pit crew transitioning the space from ceremony to reception. Everyone thinks we spent at least double for everything. The outdoor space is beautiful for photos. There are lots of areas for guests to mingle and get away from the music if they want to. Plenty of bathrooms that are conveniently located near the ballroom. Friendly and helpful staff. Everyone was so nice! They wrapped our leftover cake and gave us fresh meals the next day. It was delicious and I was glad to have it because who feels like cooking the next day?! Also the cake was made by a local vendor and it was perfection!! Lemon and vanilla!! Al.ost forgot the wedding suite. The night of your wedding you get this giant suite. Have an after party. My biggest regret was not having a get together after and using that giant room!! It's nice and spacious.
    Take a tour, go to the tasting. You won't regret it!
  • Tiffany
    Tiffany Sent on 06/03/2019
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    Amazing service

    I searched *everywhere* for months to find a venue that fit what I was looking for. The Hilton Garden Inn was perfect as a "one-stop-shop" for everything I needed. Their packages can be customized however you need.

    Catering? Taken care of.
    Bar Options? You got it.
    Wedding Cake? Totally included.
    Want to swap out salads in your package for a better open bar? No problem.

    If you want to have your ceremony, cocktail hour, reception, and hotel rooms for guests to stay all in the same building so you don't spend half your time and budget transporting people around, this is the place. Even your after-party can stay on site with their Recovery Room Sports Bar connected to the hotel.

    Their staff is amazing, the food was wonderful, the coordinator Kailee Marafito is insanely patient and very responsive, even when she's not in the office. I've sat with dozens of other venue coordinators looking for the right place, and Kailee was the ONLY person to actually get excited about my Batman themed wedding idea, the rest looked at me like I was crazy. I can't say enough good things about this venue and the people there. Whether your ideal wedding is indoors, outdoors, big or small, they have multiple spaces to match what you're looking for. And the best part ... they have NO PEAK SEASON. You will not pay more for a wedding in June than you would in December!
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    Julie Sent on 10/23/2018
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    The perfect garden for an intimate reception

    The event planner, Kailee, walked us through every option and space available at the Hilton. We chose to have our reception in the library and garden spaces - absolutely perfect. Kailee was wonderful to work with, kept us up to date, and made sure we kept her up to date. The staff for our event was outstanding - John, the bar manager, and Kara, our event supervisor, were the BEST. Beginning with our tour of the spaces, to an individual dinner tasting to help us select our menu, to the delicious and beautiful reception and our amazing cake, to the wedding night suite which was part of the package, everything was perfectly suite for us and our guests. And, the breakfast was worth getting up for.
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    Kate Sent on 11/06/2017
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    Everything about the Hilton was out of this world. They made our wedding magical and absolutely perfect. WE got thank-you notes from our guests because they felt our wedding was that awesome and they felt so thrilled to have been there, and the Hilton staff made it that way. The food and desserts were amazing, the attention to detail was superb and the hospitality we felt and were given from everyone (from the kitchen to the front door, to the front desk) were wonderful. On top of everything else, the ballroom was BEAUTIFUL and the rooms were beautiful and spacious, too. It's been three weeks and we are still raving and on cloud nine because of this outstanding hotel. I would give it 10 stars if I could!! I highly, HIGHLY recommend this venue to anyone looking for the most amazing venue.

    The Hilton Garden Inn, Troy's reply:

    Kate,

    We are all very happy to hear we made yours and Zach's dreams come true! Thank you for taking the time to fill out the review, we truly appreciate it beyond words! Congratulations to you both once again!
  • S
    Sharon Sent on 11/26/2017
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    Colleen and her team were fantastic, she took over for another colleague who left and we couldn't of asked for a better person/team!...The price was great for everything from the appetizers, dinner and set up...we so appreciate your professionalism and your caring attitude to make our daughter's wedding wonderful!
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    Jackie Sent on 05/10/2017
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    April and all the staff at the Hilton made our wedding day a wonderful experience where we could enjoy ourselves and celebrate with friends and family. I could not imagine a better location to have our wedding or any place that was so accommodating to special requests to incorporate different cultural pieces.

    We loved every minute that we were able to work with April and are so grateful to have been able to work with her and the Hilton.
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    Kimberly Sent on 07/12/2016
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    April and the Hilton Garden Inn helped make our wedding day and entire weekend so successful! April was the best to work with as her communication was fabulous and she was always available to help out! Not being from the area, we knew we were going to need quite a few hotel rooms, and April made sure that we had enough rooms for all our guests!

    When I saw the outdoor garden space, I knew that was where I wanted to have our ceremony! The day before our wedding, when checking the weather, it seemed that it was going to rain on Saturday. April contacted us immediately and asked if us if we wanted her to see if she could find a tent. Even though we had never discussed it, April went above and beyond, and secured us our tent so I was able to get married outside like I always wanted!

    The staff at the hotel was also amazing! The lady at the welcome desk was so helpful checking everyone in and made sure every guest got a welcome bag! We had a farewell breakfast on Sunday for our guests and the ladies down there were also fantastic. They made sure our guests had fresh food and were always making sure my husband and I were taken care of as well. Along with a great staff, the rooms were also immaculate! We stayed in the presidential suite which had a great amount of space for my bridesmaids and I to get ready! The other rooms were also spacious and we loved that everyone had a microwave and refrigerator to make it feel like a home away from home!

    I could not have asked for a better hotel to host our wedding weekend! April and all the staff made our time there stress free I would stay there again in a heartbeat! Thank you so much!
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    Ashley Sent on 09/27/2015
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    April did a great job with my event and was an awesome help. My wedding was amazing and I wish I could do it all again
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    Alison Sent on 09/06/2015
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    Had the most amazing wedding!! We stayed at the presidential suite for our wedding and we're treated like royalty, Kim, the manager went above and beyond for us to make our wedding perfect! The staff was amazing accomadating all of our needs!! Great venue! Keep up the amazing work!!! - Alison & Michael
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    Tom Sent on 01/14/2015
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    The staff made us feel like Kings! The rooms we used for our ceremony, reception & dinner were absolutely the best! The food was wonderful and the staff were always right there for us even before we knew we needed something. Talk about meeting your needs! I would highly recommend this venue to anyone. We want to do it over again just because we had the best night ever! I would give this place 10 stars if it were an option.

    The Hilton Garden Inn, Troy's reply:

    Thank you, Tom ! It was an honor and pleasure to host your special day for you & your husband ! It was a fantastic family affair with many personal touches incorporated into the ceremony & reception. On behalf of our team, we wish you all the very best ! ~Kimberly Ryan, Catering Sales Manager, Hilton Garden Inn, Troy, NY
  • A
    Amy Sent on 04/29/2014
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    First class venue and event from start to finish!
    Kim Ryan was an absolute joy to work with and helped execute every detail of our vision, from start to finish.
    We had 180 people and the ballroom had room for a large dance floor, the magnet man, and plenty of room for formal seating and mingling. The food was amazing and everyone is still raving! The staff was friendly eager to please, and able to anticipate our needs before we ourselves knew what they would be! We would highly recommend the Hilton Garden Inn in Troy to others :-)

    The Hilton Garden Inn, Troy's reply:

    Thank you, Amy & Family for your kind words - all we did was put together your vision for Sarah's Bat Mitzvah - glad we could accommodate you and the wonderful themed party. Was a great experience all the way around ! We appreciate your kind review and your recommendations to the community! Congratulations, again, to you, Sarah and family !
    Sincerely, Kim Ryan and Team at Hilton Garden Inn, Troy.
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    Ann-Marie Sent on 01/06/2014
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    The Rensselaer Hilton Garden Inn in Troy proved to be the perfect venue for our Wedding Weekend. The convenient location made it easy for all of our out-of-town guests to find. We held our Welcome Party/Rehearsal Dinner, our Reception and our Farewell Brunch in 3 different spaces all within the hotel over the course of 3 days. Each event had it's own style and flavor and we loved not feeling like we were "in a hotel." We were able to customize our menus and decorations to truly reflect our tastes, and still stayed on budget! Our guests were treated both professionally and in a friendly manner -- something we expect from smaller inns and were pleased to find in this larger hotel. Kimberly Ryan made the entire planning process incredibly easy and all of the staff for the 3 events were a pleasure. We will absolutely use this facility again for future events.

    The Hilton Garden Inn, Troy's reply:

    Thank you, Ann-Marie for your kind words. It was an honor to work with you for your Wedding Weekend! Every event was a completely different feeling, which, I believe was the goal. What a planning ride it was for those couple of months. Again, on behalf of the team at Hilton Garden Inn, Troy, thank you for choosing us for your wedding.
    Kimberly Ryan, Catering Manager
    Hilton Garden Inn, Troy, NY
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    William Sent on 10/31/2013
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    Kim and the entire team at the Hilton Garden Inn in Troy were top shelf all the way! From start to finish we were treated like a king and a queen! We loved our wedding, our after party, our breakfast the following morning!
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    Ada Sent on 09/19/2013
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    I have to say that this place was amazing, beautiful and very helpful with all my wedding preparation!!
    Kimberly Ryan is the best of the best, she made my life and my wedding prep so much easier !
    Fantastic staff also..The gardens for the ceremony were expectacular... Love everything about The Hilton Garden Inn❤

    The Hilton Garden Inn, Troy's reply:

    On behalf of our entire Hilton Garden Inn, Troy team, thank you, Ada & Mike for your kind words. We appreciate that we were a destination location for you both and it was an honor to put all your ideas into play from across the country. You put much faith & trust in us and we were thrilled it all came to fruition. Wishing you both the very best as you begin the next chapter together. ~Kimberly Ryan, Catering Manager, Hilton Garden Inn, Troy, NY
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    Susan A. Sent on 09/18/2013
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    We can't say enough about the entire staff at the Hilton Garden Inn. Our wedding was wonderful, many thanks to them. We would definitely recommend them to anyone getting married.

    The Hilton Garden Inn, Troy's reply:

    Thank you, Sue & Don for celebrating your special day with us. From our family to yours - Congratulations !!
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    Sandra Sent on 07/20/2013
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    We are writing this correspondence to compliment the outstanding service we received during our recent stay at the Hilton Garden Inn in Troy, NY. Our son was married on June 29, and all of our family and guests stayed at the Hilton. In September of last year, I met with Kimberly Ryan, the Catering Sales Manager at the hotel. From that day forward, Kim proved to be invaluable to us in planning a Rehearsal dinner, a brunch for our guests on Sunday morning, as well as assisting me with securing the rooms for our guests. Kim’s expertise and experience in this field were reflected in every detail of the planning. The Rehearsal dinner she arranged for us was exactly what I had envisioned, but was enhanced by Kim’s special touches. We had almost 40 people, and several of our guests were from Australia. The room looked elegant and beautiful, the food was wonderful, the bartender great, and a grand time was had by all. Kim created a beautiful cocktail that totally suited the bride and groom’s sensibilities as well as marking the occasion of their honeymoon in France. I know what a challenge it was for Kim to secure all of the rooms as there were several weddings in the area that weekend, yet every room I needed was made available. All the guests were accommodated including my 97 year old mother who requires oxygen at night, and did need a family member close by. Kim took care of that for me as well. We had an extended stay, and throughout that week every staff member I came in contact with was professional and accommodating. As family and friends arrived, we all remained at the hotel, and enjoyed great lunches, dinners and after parties at the Recovery Room. We finished with our Sunday brunch which again was delicious, and set up beautifully.

    Sandy and Bill
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    Danelle Sent on 06/24/2013
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    My husband and I had our 10 year vow renewal held here and it was absolutely wonderful! The space was perfect for our event, the food was delicious, the staff was attentive and professional and working with Kimberly Ryan (the hotel coordinator) was wonderful! She really knows her stuff, she's very helpful and soooo easy to work with. We had an overall blessed experience and would definitely use this venue again for future events!!
  • Rebecca
    Rebecca Sent on 05/21/2013
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    I could go on and on about this venue. Kim and the rest of the crew at the Hilton are phenomenal and anything you can dream of, they can make come true. My husband and I got to enjoy every second of our wedding day because everything had been taken care of and there was nothing for us to worry about. We had a beautiful wedding ceremony in their courtyard followed by an amazing cocktail hour and reception where we didn't want for anything the entire night. The staff always checked on us and made sure we were all set and they gave the same attention to our guests. I was thrilled with every last detail and I haven't heard anything but from our guests. If you're looking for the perfect location for your wedding day, I strongly suggest you check out the Hilton Garden Inn, Troy, it's the perfect location for your celebration!!!

    The Hilton Garden Inn, Troy's reply:

    Thank YOU so very much, Rebecca & Lou - it was truly a perfect day - great weather, slight breeze - You and your family were a pleasure to work with from the shower to the big party day ! Thank you for choosing our venue to celebrate one of your most memorable days together. On behalf our our team, wishing you both years of happiness and awesome weather for the Harley Rides ! Congrats !!
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    David Sent on 05/29/2013
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    Kim and her staff made this experience bothing short of delightful! The utmost respect, care, and precision was given to ensure our night was perfect.

    The Hilton Garden Inn, Troy's reply:

    Thank you, David ! We strive to meet and exceed your expectations for your special day. It was quite the party. Glad you both had a wonderful time. Congratulations and wishing you the best !
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    Maria Sent on 11/17/2012
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    Kim and her team were extremely helpful and professional. I never would have been able to do it without them. They were always quick to respond to emails leading up to the wedding and helped coordinate the ceremony and reception so that I didn't have to stress or worry about anything. They were always there and very attentive during the ceremony and reception as well!

    The Hilton Garden Inn, Troy's reply:

    Thank you, Maria & Rich for choosing our venue and team for your special day! It was a pleasure to work with all of you in the planning process. It was truly an awesome reception in the Library and Garden Foyer. Congrats to you both - and Olivia - and wishing you all the very best!
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