The Portofino Hotel & Marina Reviews
View more informationReviews
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Quality of service 4.7 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards
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Featured
Kim L. Sent on 11/21/20235 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutly incredible!
Where do I begin?!! The Portofino Hotel & Marina was INCREDIBLE!!!!!! From day one all the way to today, a few days after the wedding, all the staff we encountered has been excellent!! Specifically I want to give a shout out to Sierra, Rain, Luis, Paco, & Mac & Melanie. Sierra was my main hotel wedding coordinator and contact. She was so responsive, attentive, organized, sweet, available, and amazing!! I couldn’t be happier with her and her services. The entire experience was seamless. We planned an entire wedding in under 2 months together as I was eager to marry my man this year. She was so helpful and explained any and all things when I had questions. Starting with booking the venue all the way to the day after the wedding. Everything was so organized, including the deadlines of decisions I needed to make, and payment info, and what to do if it rained. She had everything covered. THANK YOU THANK YOU SIERRA!! Rain was also another venue coordinator & catering sales manager who helped us too and he was amazing as well. He stepped in when/if Sierra was out of the office and he attended our tasting and answered so many questions as well. He was so nice, sweet and great to work with. Very organized and never missed a beat! Thank you Rain!! Luis, the director of Banquets, handled anything food and drink related and everything was perfect. He even placed two of each hors d’oeuvres at our sweetheart table (knowing we probably wouldn’t get a chance to eat them during cocktail hour as we were busy mingling) and he was right!! It was such a sweet, simple gesture that made a big impression on us. Paco was one of the Bartenders from the day of (I never got a chance to meet our other bartender) and he was so fun and cheerful and positive and an overall great spirit. Guests kept telling me how much they loved Paco and me too! Mac worked on the hotel side and we met him when we checked in and he handled ALL our luggage and he also golf carted me around on the actual wedding day so I didn’t have to walk too much. He was super sweet and was so helpful and had a great vibe! Also, my initial point of contact was Melanie who responded to my initial venue request. She was so great and helpful and responsive that right away we were sold and we booked the venue the next day without ever even seeing it in person.
On top of all the AMAZING staff, the venue is just absolutely beautiful!! You can’t find a prettier ocean front venue in the So Cal. Just gorgeous. We chose a type of all-inclusive wedding package that included a sit down 3-course dinner, open bar, ceremony, hotel room, wedding cake, and many more perks such as white linen, candles on each table, arch on the ceremony grass, champagne toast, etc. It was perfect, efficient, organized and made my life so easy. I really didn’t have to do much except invite guests and show up!! many of my guests told me afterward they were so impressed with the staff, venue and the food!!! Seriously, the food was excellent. I know all of this sounds too good to be true but honestly it was. I had zero problems, no horror stories, nothing. It truly was a PERFECT day. I also found out afterward that a coworker of mine got married here too this past summer and she said the same thing. Her day was perfect as well and I am not surprised at all. Thank you to everyone at the Portofino! We cant wait to come back just to enjoy the restaurant, the views and the excellent service 😊
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+3 photos
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Quality of service
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Sophia Sent on 11/27/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Hidden Gem Venue!
We recently eloped and decided to have a reception/family reunion for friends and family to celebrate our union. I did all the coordination myself and because of the event staff at the Portofino Hotel I always felt like everything was under control. They have amazing tools to help visualize everything, super responsive and caring event managers (big shout out to Rain V. who runs a tight ship and understands how to create the best programs for his hotel and his clients!), and a wonderful banquet staff that executed the night perfectly. The location for the price cannot be beat. Cocktail hour at sunset in the marina was truly magical and the venue itself was spacious and well-appointed. Hightly recommend! -
Quality of service
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Paul A. Sent on 11/05/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful Seaside Wedding
Portofino was a stunning location to get married at! The events team made sure everything was perfect for the big day. The food and speciality cocktails from the banquets team were incredible. The hotel staff were attentive and gave us the VIP treatment. It was all very inclusive and affordable, especially for a prime, Southern California location. We are so glad we chose this venue for our wedding. It was a perfect day!The Portofino Hotel & Marina's reply:
Hello Paul,
Thank you so much for taking the time out of your busy schedule to complete the survey. We are thrilled you and your guests had an amazing experience at our hotel. We take pride in executing each event that come our way, as well as strive to always improve in every way possible. Feel free to reach out to anyone in the property should you need further assistance. All the best to you in your new journey! Kindest regards, Anna Laurente - Director of Sales & Catering -
Quality of service
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Rosanne M. Sent on 09/02/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing experience having our wedding at the Portofino Hotel & Marina
The Portofino Hotel & Marina was the venue my husband and I chose for our wedding. It was the perfect venue for us. We always dreamed of having a wedding by the beach, and the minute we walked into the beautiful hotel we knew that was the one. The staff was friendly, helpful, and professional. Rain and Sierra answered all of our questions and went above and beyond to make sure the cost stayed within our budget. The valet guys and banquet staff helped us load everything onto carts, so we didn't have to carry everything ourselves. And the front desk helped us with our hotel room and even gave us a discount since I stayed an extra night the day before the wedding. One of the nights we stayed at the hotel, they had live music and it really added to the relaxing, chill ambiance. -
Quality of service
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Rebecca B. Sent on 07/18/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Magical Wedding Experience
When Rain promised us a magical wedding, he was not kidding! We needed a last-minute venue and were particular about how we wanted our seating arrangements and entertainment. Rain made it all happen quickly and gave very valuable advice, guiding us every step of the way. This is a great venue for any occasion and we are so glad we chose to get married here. We still enjoy the periodic staycations to remind us!-
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+2 photos
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Quality of service
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Dawn Sent on 11/03/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fun and memorable wedding at the Portofino Hotel & Marina
We chose the Portofino Hotel & Marina for our daughter’s wedding because we loved the beautiful Seaside Lawn where the ceremony was held and the adjacent Pacific ballroom with views of the Redondo Beach harbor for our 75 guest dinner reception. The Portofino staff were very professional and helpful every step of the way. They made the planning and execution as stress free as possible. I’m so glad everything went well, our guests enjoyed a fun time and we have lots of happy memories to look back on. A huge thank you to Rain Villanueva for his help in making it happen! -
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Corinne Sent on 05/25/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our dream wedding!!
We had our reception at the Portifino Hotel and It was such a delight! We are not based in L.A. and I was nervous about planning a wedding (I did not have a planner) from far away, but the Portifino and Rain Villanueva made the process so easy and stress-free! Rain was so responsive from the start before we had even signed a contract and provided us with all the information we needed. He was so flexible and even FaceTimed with us to show us the ballrooms. We visited the hotel in person before deciding where to have the reception, and as soon as we showed up all the staff were so lovely and welcoming. The beautiful views of the Marina from the ballrooms, the gorgeous and serene lobby, and the delicious food at the hotel restaurant were more than enough to convince us to have our reception there and It did not disappoint on the wedding day! The staff were all so sweet and professional and the reception was so much fun, our guests couldn’t stop telling us how much they enjoyed It! Also, a few family members had strict diets and the chef and staff did an amazing job with the food and making sure they also got to enjoy their meals. It was an all-around great experience and I can’t thank the Portofino and Rain enough for all they did for us to make It a dream come true! -
Quality of service
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Jonathan Sent on 01/04/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Experience
This hotel is very nice for a wedding and reception. I highly recommend this place especially for the view if you love the water. Rain was very helpful with this experience and his service was exceptional. -
Quality of service
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Morgan B. Sent on 01/03/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Views and Staff
We loved getting married at the Portofino. They made the planning process so easy, Chris and Rain were friendly to work with and responsive.
Our guests stayed at the hotel and it was so easy and beautiful. The lobby was a great gathering space. We loved the getting ready spaces and photo locations available at the hotel.
Our cocktail hour was on the lawn and it was so fun! We got a lot of comments on how great the food was and the highest praise was for how speedy the bartenders were!
We'd choose the Portofino again and again!-
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+3 photos
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Quality of service
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Christine H. Sent on 10/13/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect venue for a wedding to remember
We had a small wedding and the Baleen staff at the Portofino was perfect! Rain and staff were responsive and attentive to every detail. Their recommended vendors terrific!The Portofino Hotel & Marina's reply:
Christine, thank you so much for the wonderful feedback. It was such a pleasure to have you here with us and wishing you a lifetime of good health and happiness! Congratulations! -
Quality of service
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Sydney R. Sent on 10/19/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding Goals ACHIEVED! Thank you Rain!!!
There isn't enough words in the world to express how absolutely amazing our experience was here at the Portofino. Ever since I was young, I always knew I wanted a beautiful oceanfront wedding, and Portofino completely delivered that and MORE.
Everything throughout my wedding planning process was sooo smooth thanks to Rain, aka their most amazing wedding coordinator ever (give that man a raise!!! -
Quality of service
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Susan S. Sent on 07/13/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
June 29 wedding
Can’t tell you how wonderful it was to work with the Chris and Rain in the catering/wedding department. They made our wedding so memorable and seamless! They were all so exceptional to work with -- always going above and beyond to accommodate all of our questions and requests. So many guests came up to me during the wedding to tell me how fantastic the staff was from beginning to end –especially my friend who brought flowers from the church to put in the bathrooms and various tables. I know they were getting ready for us to arrive, but they stopped to help her get the hangers off the pots from the pews at church without hesitation! While we were taking pictures, several of the staff came out passing hors’d oeuvres and drinks for us to make sure we ate! So wonderful! During the evening everyone kept coming to me to tell how amazing the staff was. We are so grateful we are for their kindness and professionalism in making this “one of the most fun weddings they have been too”---and that is a direct quote! Included in the cost of dinner was an open bar, our wedding cake, our wedding night at the Portofino with ocean view and bottle of wine. We felt that the value of the evening, much less the gorgeous view from the Terrace and Pacific Ballroom were extraordinary. It was a magical day.
We’ll be back next June 29!
So grateful -- many heartful thanks.
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Quality of service
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Angela T. Sent on 06/13/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
great venue to work with!
We had a wedding at the pacific ballroom with just 50 guest! We thought the place might be too big for that size crowd but it worked out perfectly. (we also hired a photo booth that helped fill some of the space)
From day one we had a great experience with Rain, he was absolutely wonderful!
Honestly the full staff helped make our wedding day perfect they all did an amazing job! The steak!! Our guests kept talking about how great it was. Plus the view! come on u have the ocean right there, and sunset! so stunning! -
Quality of service
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Mia X. Sent on 06/02/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great experience!
I had a wonderful wedding last month at the Portofino Hotel. Rain was our point of contact and he was very responsive and helpful throughout the whole process so I knew the day would go well. I liked that the ceremony space and banquet hall were in a separate area yet super close to the hotel itself. It gave us lots of privacy but i was still able to crash in the hotel room right after. The venue is in SoCal right next to the beach so of course the venue and food are on the pricier side, but everything was delicious and well-worth it. I can’t wait to get my photos so that I can re-live the day again! -
Quality of service
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Eric L. Sent on 02/21/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A+ Venue and Service!
Great food, service, and atmosphere! Highly recommend this venue if you’re getting married in the area. Cute boutique hotel with an amazing honeymoon suite. The wedding planning team is great to work with as well! -
Quality of service
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Natalie S. Sent on 11/19/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing wedding venue!!
We absolutely loved having our wedding at the Portofino. We worked with Rain throughout the planning process and he was so attentive and easy to work with. He made sure that all of our questions were answered and everything went according to plan. The entire wedding day ran so smoothly thanks to the staff at Portofino. Our guests were blown away by the quality of food, wine, and service. Thank you for the perfect wedding!The Portofino Hotel & Marina's reply:
Thank you so much for sharing your feedback Natalie and wishing you both a lifetime of good health and happiness together! Congratulations to you both! -
Quality of service
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Mabel C. Sent on 11/21/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Thank you for a magical wedding day!
We had our wedding reception at the Portofino Hotel & Marina on 10/30/21. Rain Villanueva and Chris Schmidt helped us throughout the entire process and they were both very attentive and detail oriented. Rain made the day of go perfectly. The process went smoothly starting from our menu tasting - all the options were so good, but we ended up choosing the filet mignon, sea bass, and tofu vegetarian option. All the guests were raving at how good the food was. We have also never seen such an attentive and efficient bar service too! The night was slightly chilly during our cocktail hour and Rain and his staff were quick to bring out the space heaters, which were amazing. The night was magical and we thank Portofino for all their efforts. Thanks again to Rain for the surprise note and treats waiting for us in our hotel room that evening!The Portofino Hotel & Marina's reply:
Hi Mabel, thank you so much for sharing the wonderful feedback on our team and so happy to hear you enjoyed our chef's cuisine! Wishing you a lifetime of good health and happiness! Congratulations! -
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Marina G. Sent on 12/09/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best wedding venue and service ever!
We had a total of 20 rooms for our wedding guests in addition to our bridal suite and complimentary honeymoon suite which was included in our wedding package. The hotel staff was very kind and accommodating. Upon arrival, check-in was easy, and our rooms were clean and spacious. For group activities, our groomsmen enjoyed the pool and complimentary bike rentals.
Thank you to our wedding coordinators, Rain and Sheena, for being there for us every step of the way. They made the process so easy and seamless for us, especially in a time of COVID wedding restrictions. We were very much impressed with the level of service from our wedding coordinators. They were flexible and easily accessible for tours, emails, planning, calls, photos, tastings, and suggestions. Rain even provided a bottle of wine, treats, and a super cute personal note in our honeymoon suite! Thank you to our wedding team and the rest of the hotel staff for making our dream day a reality.-
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+7 photos
The Portofino Hotel & Marina's reply:
Hi Marina, thank you so much for the wonderful feedback and sharing these beautiful memories from such a gorgeous evening. Congratulations to you both and thank you for allowing our Portofino family to be there and celebrate with yours! Wishing you both a lifetime of good health and happiness together! -
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Kristi M. Sent on 10/14/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Perfect Day
We had such a great wedding at The Portofino. My husband and I keep saying it really couldn't have been any more perfect. Everything was smooth and seamless - and just stress free, which is of course what you want the big day to be. Rain really helped make everything perfect for our big day. The food here is amazing, too! All of our guests loved it - couldn't be happier!The Portofino Hotel & Marina's reply:
Hi Kristi, thank you so much for sharing your fantastic experience! We are so proud of our banquet, culinary and catering team and appreciate your review. Congratulations and wishing you both a lifetime of good health and happiness together! -
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Molly Sent on 03/28/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lovely Indoor/Outdoor Venue
My fiance and I toured the space and received our quote from Shelley within 24 hours! We have been continually impressed with her excellent communication. My fiance and I both loved that the ceremony space is waterside but also more private than most outdoor spaces we saw. We also love that the ballroom doors open up so that guests can wander in and out, but not have be outside the whole night and deal with temperature changes. We have a lot of out-of-town guests, so we are happy that they don't have a rent a car for the weekend. Also, the food and drinks we tried at the tour were great, can't wait for our official tasting. Will update with a full review once our wedding has happened, we are really looking forward to having it at the Portofino! -
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Shaun P. Sent on 10/18/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent location for a memorable wedding reception
My wife and I had the pleasure of having our wedding reception along the beautiful Redondo Beach coastline at the Portofino Hotel & Marina. From the very beginning the staff were courteous, respectful, and attentive to our wishes for our dream event. Rain communicated with us throughout the entire process and he was great to work with! The wedding package we selected included a dinner+cake tasting as well as a complimentary guest room overlooking the ocean (with a surprise wine+snack package). Thank you for making our special day all the more memorableThe Portofino Hotel & Marina's reply:
Hi Shaun, thank you so much for sharing your fantastic experience! We are so proud of our banquet, culinary and catering team and appreciate your review. Congratulations and wishing you both a lifetime of good health and happiness together! -
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Peg B. Sent on 10/09/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Perfect Intimate Wedding!
From the beginning introduction to the Portofino Hotel, to the detailed planning, to the day of my wedding Sheena Persichina and her staff exuded a warm feeling of enthusiasm, helpfulness and interest. The wedding day sparked elegance!The Portofino Hotel & Marina's reply:
Thank you so much Peg, our banquet, culinary and catering team thank you for choosing The Portofino to be a part of such a beautiful day. Congratulations to you both! -
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Natsuho O. Sent on 10/14/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A beautiful wedding at a beautiful venue!
We had the most special day at The Portofino Hotel & Marina! We had chosen to have our wedding in Fall of 2020. Of course, that ended up being right in the thick of a pandemic so we sadly had to postpone our wedding to the following year. Rain, Sheena, Chris, and the rest of the staff we communicated with at Portofino stayed in constant communication with us throughout the months with updates on city mandates and event guidelines for the venue. We were happy they made accommodations for us to keep our same date for the following year. Having a reputable staff and venue made it much easier to plan a wedding with so many vendors in play. Most of our vendors had prior experience working at Portofino and that just made the process and familiarity so much easier. The wedding day was absolutely beautiful. The staff were so kind and attentive. The food was amazing (we had so many people comment during the wedding and afterwards how great the food was)! We booked rooms at the hotel and it was so seamless and easy (and safe!) for everyone to enjoy the wedding then head back to their hotel rooms - we'd highly recommend doing that. Overall, we were so thankful and happy for the service and professionalism of all the staff at Portofino and want to give a special shoutout to Rain and Sheena for making the whole process so pleasant and easy. We loved having our wedding at Portofino and hope you do too!The Portofino Hotel & Marina's reply:
Hi Natsuho, thank you so much for sharing your fantastic experience! We are so proud of our banquet, culinary and catering team and appreciate your review. Congratulations and wishing you both a lifetime of good health and happiness together! -
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C&D P. Sent on 10/25/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing! Highly recommend!
First off, thank you to the Portofino for helping make mine and my husband's special day one for the books!
We had to delay our wedding due to Covid and the team made the process so easy, especially when we had to move it from date #2 to date #3. We were able to keep
everything as we had originally planned and imagined.
The planning: a million thanks to Rain for being our point of contact for the event. I'm so glad he was in charge of our occasion because of his professionalism, attention to detail, genuine interest in us as a couple, accommodating nature, and thoughtful coordinating with our vendors. This day wouldn't have gone as well as it did without you, Rain! We also want to thank Sheena for assisting day of with the rehearsal!
The venue: it was set up beautifully, from the outdoor ceremony to the indoor reception. Our guests were all sat comfortably, the sidewalk was closed to the public for privacy, parking was easy, and the lobby was closed while we took photos. Thank you for making us feel like we had the entire space to ourselves!
The food/drinks: our guests raved about the food! It was so nice to be able to give our guests an array of options so we could accommodate every dietary need. Additionally, our bartender was so pleasant--he even stole the show for a bit on the dance floor! Finally, the servers were so attentive to our guests--everyone had what they needed which provided that "home-y" touch.
I could go on and on with a handful of positive things to say....but overall, the Portofino delivered on everything promised and then some! We are so glad we had our wedding at this beautiful venue and would highly recommend it!The Portofino Hotel & Marina's reply:
Thank you so much for the amazing wonderful words and praises for our team and we are so happy to have been able to have you here with us to celebrate! Congratulations to you both and truly wishing you a lifetime of good health and happiness! We hope to be able to welcome you back again soon! -
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Jen Sent on 10/07/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Wedding Venue
My husband and I had our wedding at the Portofino Hotel & Marina on 07/31/21. We were initially supposed to have our wedding here last year, but unfortunately could not move forward with our event due to the pandemic. Although it was a very frustrating time for us, we were very fortunate to work with Chris and Rain who helped us along the way!
Both Chris and Rain have been extremely patient with us in almost two years it took us to plan out our event. They would both schedule to meet with us whenever we needed and took their time to review what our options were for having our event (i.e. indoors, outdoors) during the pandemic. Not to mention they have helped us postpone our event many times due to the pandemic.
Postponing our event during the pandemic was, of course, very frustrating. However, in looking back, I am very happy we had their support and that they did not give up in working with us through all the chaos going on in the world.
On the day of our event (when it finally got to happen!) - we had such a magical experience! Everything turned out as planned. Staff was amazing in setting up everything to our liking and standards. They have an amazing bar that comes with the wedding package and we were very pleased with the alcohol and food at this venue.
My husband and I were also very happy to spend the night at the hotel. The hotel was very clean and had breath taking views of the marina! We had breakfast there the next morning in our hotel and I could not be anymore pleased.
We will always remember this venue and I am sure they will remember us with everything they have been through with us.
Thank you guys so much for all your support!!!The Portofino Hotel & Marina's reply:
Hi Jen, thank you so much for sharing your fantastic experience! We are so proud of our banquet, culinary and catering team and appreciate your review. Congratulations and wishing you both a lifetime of good health and happiness together.....finally!!! :) -
Quality of service
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