The Ridge Hotel Reviews

Reviews

+4 User photos

• Taylor F. Sent on 07/05/2022
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  Fun weekend wedding getaway

  Mikayla was great! Always available to answer my questions and helped everything run smoothly. The space was beautiful and everyone had such a blast.

  Mikayla was great! Always available to answer my questions and helped everything run smoothly. The space was beautiful and everyone had such a blast.
• Karen C. Sent on 08/30/2022
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  Amazing Wedding

  We had our wedding and reception at The Ridge in Lake Geneva in June and every step of the way was magical! The first time we saw the venue we knew it was everything we were looking for. Tracy Opel did our tour and by the end we were sold. It had beautiful grounds with impressive views attached to a hotel that could house our guests. The food tasting was perfect and that is where we met The Ridge’s venue coordinator, Mikayla Linscott. She was more than we could have ever hope for. Mikayla was so patient with us, we never felt rushed. She spent many hours meeting with us and taking our calls. She was extremely professional and definitely has a passion for wedding coordinating. Our wedding was complicated with many moving parts but Mikayla never shied away from a challenge. She found us the most beautiful tent and furniture to rent along with an outdoor dance floor. We had a band and a DJ along with fireworks all assisted by Mikayla. The wedding would not have been as spectacular without her. Not sure we could have pulled it off alone. She assisted with every aspect of the day and into the night. The next morning, she was there before anyone was awake to help remove some of our important items. She went well above and beyond with service and we are forever grateful to her.
  
  The Ridge is an absolutely beautiful venue with amazing food. We are still talking about the service we received from everyone at the Ridge. We would absolutely recommend The Ridge for its beautiful grounds, amazing food and unforgettable service from start to finish.
  

  We had our wedding and reception at The Ridge in Lake Geneva in June and every step of the way was magical! The first time we saw the venue we knew it was everything we were looking for. Tracy Opel did our tour and by the end we were sold. It had beautiful grounds with impressive views attached to a hotel that could house our guests. The food tasting was perfect and that is where we met The Ridge’s venue coordinator, Mikayla Linscott. She was more than we could have ever hope for. Mikayla was so patient with us, we never felt rushed. She spent many hours meeting with us and taking our calls. She was extremely professional and definitely has a passion for wedding coordinating. Our wedding was complicated with many moving parts but Mikayla never shied away from a challenge. She found us the most beautiful tent and furniture to rent along with an outdoor dance floor. We had a band and a DJ along with fireworks all assisted by Mikayla. The wedding would not have been as spectacular without her. Not sure we could have pulled it off alone. She assisted with every aspect of the day and into the night. The next morning, she was there before anyone was awake to help remove some of our important items. She went well above and beyond with service and we are forever grateful to her.
  
  The Ridge is an absolutely beautiful venue with amazing food. We are still talking about the service we received from everyone at the Ridge. We would absolutely recommend The Ridge for its beautiful grounds, amazing food and unforgettable service from start to finish.
  

  • +4 photos
• Megan C. Sent on 08/29/2021
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  A dream wedding weekend!

  We knew we had a lot of guests traveling from out of town, so our vision was to have an all-encompassing weekend where we could host our family and friends. First of all, we had the most AMAZING service at all times and we HIGHLY recommend The Ridge. We did have a change in wedding coordinator a couple of times during the course of planning, which was very stressful for us, but Mike the General Manager stepped in and made sure every detail was carried out to be even greater than our expectations. He had constant communication with us in the planning process and was with us through the entire weekend. We hosted our rehearsal dinner and welcome party in The Lakeview Room which had a beautiful view of the lake. Lazar and the rest of the banquet team made sure everything was set up perfectly to match our vision, and even performed a quick turnover between events for us. On the wedding day, they went above and beyond for us and our guests. Every server and bartender was wonderful. The staff was fun and so kind to everyone. No one ever had to wait in a line for a drink which was great. The dinner service was outstanding! It was the best tasting and most well presented food which they served to perfection to our 250 guests. Our guests overall really enjoyed being able to stay at one location all weekend to attend the various events. Chris and the hospitality team worked around the clock to provide our guests with anything they needed and went above and beyond to get everyone an early/timely check in. The lobby, restaurant, ballroom, and bridal suite are all renovated and very modern. The outdoor venue is gorgeous and we had amazing photos from our ceremony and cocktail hour. The food, the service, and the venue was spectacular from start to finish. The Ridge Hotel will be a place we continue to vacation to and hold close to our hearts. We have already made a trip back since to enjoy the new outdoor pool and reminisce on our perfect weekend.

  We knew we had a lot of guests traveling from out of town, so our vision was to have an all-encompassing weekend where we could host our family and friends. First of all, we had the most AMAZING service at all times and we HIGHLY recommend The Ridge. We did have a change in wedding coordinator a couple of times during the course of planning, which was very stressful for us, but Mike the General Manager stepped in and made sure every detail was carried out to be even greater than our expectations. He had constant communication with us in the planning process and was with us through the entire weekend. We hosted our rehearsal dinner and welcome party in The Lakeview Room which had a beautiful view of the lake. Lazar and the rest of the banquet team made sure everything was set up perfectly to match our vision, and even performed a quick turnover between events for us. On the wedding day, they went above and beyond for us and our guests. Every server and bartender was wonderful. The staff was fun and so kind to everyone. No one ever had to wait in a line for a drink which was great. The dinner service was outstanding! It was the best tasting and most well presented food which they served to perfection to our 250 guests. Our guests overall really enjoyed being able to stay at one location all weekend to attend the various events. Chris and the hospitality team worked around the clock to provide our guests with anything they needed and went above and beyond to get everyone an early/timely check in. The lobby, restaurant, ballroom, and bridal suite are all renovated and very modern. The outdoor venue is gorgeous and we had amazing photos from our ceremony and cocktail hour. The food, the service, and the venue was spectacular from start to finish. The Ridge Hotel will be a place we continue to vacation to and hold close to our hearts. We have already made a trip back since to enjoy the new outdoor pool and reminisce on our perfect weekend.
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• Maddie Sent on 06/01/2021
  5 out of 5 rating

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  Beautiful location on Lake Como

  The Ridge was the absolute perfect place to host our wedding. There are so many positives, not the least of which was the view from the outdoor ceremony location overlooking Lake Como (it helped that it was 65 degrees with no clouds in sight). The indoor reception hall was just the right size for our 125 person celebration and a nice dance floor. Our wedding coordinator at the hotel, Cory, was so attentive to all of our questions and concerns, and did everything he could to make our wedding day into exactly what we wanted. All of the staff was incredibly friendly, too. The bartenders were especially great. After ordering one drink, they would have our next round ready before we even got back to the bar! The only possible negative we can think of is that we didn’t love the indoor ceremony option if the weather hadn’t cooperated, but we do appreciate that they did have an onsite indoor option in the first place. Overall, though, we are just so thrilled with how our event turned out, and highly recommend The Ridge to everyone!!

  The Ridge was the absolute perfect place to host our wedding. There are so many positives, not the least of which was the view from the outdoor ceremony location overlooking Lake Como (it helped that it was 65 degrees with no clouds in sight). The indoor reception hall was just the right size for our 125 person celebration and a nice dance floor. Our wedding coordinator at the hotel, Cory, was so attentive to all of our questions and concerns, and did everything he could to make our wedding day into exactly what we wanted. All of the staff was incredibly friendly, too. The bartenders were especially great. After ordering one drink, they would have our next round ready before we even got back to the bar! The only possible negative we can think of is that we didn’t love the indoor ceremony option if the weather hadn’t cooperated, but we do appreciate that they did have an onsite indoor option in the first place. Overall, though, we are just so thrilled with how our event turned out, and highly recommend The Ridge to everyone!!

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  Toni Z. Sent on 01/12/2020
  5 out of 5 rating

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  Above and Beyond

  The Ridge was our perfect venue. It was above and beyond anything we could have ever imagined. Working with Michelle made planning our wedding so easy. She was a dream to work with. Anything we wanted she made happen. We loved that everything was right there at the same venue. Our guests could stay the night, there is a restaurant/bar on location, and we didn't have to worry about going anywhere the entire weekend. The venue was gorgeous and recently updated. We could not have asked for a more perfect place to get married :)

  The Ridge was our perfect venue. It was above and beyond anything we could have ever imagined. Working with Michelle made planning our wedding so easy. She was a dream to work with. Anything we wanted she made happen. We loved that everything was right there at the same venue. Our guests could stay the night, there is a restaurant/bar on location, and we didn't have to worry about going anywhere the entire weekend. The venue was gorgeous and recently updated. We could not have asked for a more perfect place to get married :)
• Jessika Sent on 10/10/2018
  5 out of 5 rating

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  The Ridge Hotel was literally the best decision we could have ever made when it came to choosing our wedding venue. Our coordinator Jourdan was there every step of the way working out details, budget, room set up, communicating with vendors etc! My husband and I looked for venues in Lake Geneva and knew the ridge was the one the minute we saw it! The Aspen ballroom was spacious and accommodated our 105 guests, our head table, a dance floor, cocktail tables, food stations for dinner and coffee and cupcake stations with room to spare! The adjoining fireside room was fabulous to take advantage of for cocktail hour, hors d’oeurves and apps, our bar, and gift/favor tables. However the real hidden gem of the ridge hotel is the back patio and pergola outside. They have the entire area beautifully landscaped with gorgeous flowers and shrubs, delicate bistro lights out back draping the wood work on the patio, the fire pit addition is an absolute must. The pergola itself and the aisle leading up to it are beautifully done, and can be decorated stunningly for any event. We were able to customize our food and bar to accommodate allergies and special diets for our guests. The ridge made us feel comfortable and confident in serving to our gluten free, vegan, and vegetarian guests. All of the food was perfect, and our apps were delicious! The party stayed going until about 2 am and we just enjoyed the patio out back, sat around the fire with s’mores and drank champagne until we retired off to bed!
  
  We are so thrilled with our choice in venue, and all of our guests commented on how wonderful our wedding was. The coffee bar in the lobby was much appreciated the next morning, and I know a few of our guests indulged in breakfast at Americana the next day! Everything was absolutely fabulous.
  
  The only thing I will mention, because I wish someone mentioned this to me : is the ridge doesn’t provide the coloured lighting you see in many pictures. $120 at Home Depot fixed that!

  The Ridge Hotel was literally the best decision we could have ever made when it came to choosing our wedding venue. Our coordinator Jourdan was there every step of the way working out details, budget, room set up, communicating with vendors etc! My husband and I looked for venues in Lake Geneva and knew the ridge was the one the minute we saw it! The Aspen ballroom was spacious and accommodated our 105 guests, our head table, a dance floor, cocktail tables, food stations for dinner and coffee and cupcake stations with room to spare! The adjoining fireside room was fabulous to take advantage of for cocktail hour, hors d’oeurves and apps, our bar, and gift/favor tables. However the real hidden gem of the ridge hotel is the back patio and pergola outside. They have the entire area beautifully landscaped with gorgeous flowers and shrubs, delicate bistro lights out back draping the wood work on the patio, the fire pit addition is an absolute must. The pergola itself and the aisle leading up to it are beautifully done, and can be decorated stunningly for any event. We were able to customize our food and bar to accommodate allergies and special diets for our guests. The ridge made us feel comfortable and confident in serving to our gluten free, vegan, and vegetarian guests. All of the food was perfect, and our apps were delicious! The party stayed going until about 2 am and we just enjoyed the patio out back, sat around the fire with s’mores and drank champagne until we retired off to bed!
  
  We are so thrilled with our choice in venue, and all of our guests commented on how wonderful our wedding was. The coffee bar in the lobby was much appreciated the next morning, and I know a few of our guests indulged in breakfast at Americana the next day! Everything was absolutely fabulous.
  
  The only thing I will mention, because I wish someone mentioned this to me : is the ridge doesn’t provide the coloured lighting you see in many pictures. $120 at Home Depot fixed that!
• Beth Sent on 06/26/2018
  5 out of 5 rating

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  Corki Roth and The Ridge Hotel staff created our dream wedding! We valued having our ceremony, reception and lodging all in one place.

  Corki Roth and The Ridge Hotel staff created our dream wedding! We valued having our ceremony, reception and lodging all in one place.
• Kelly V. Sent on 12/11/2018
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  Could not have chosen a better venue

  Choosing The Ridge for our wedding was perfect. Everything from the outdoor ceremony space, to the enormous ballroom, was more than I could have imagined! The bridal suite was large enough that myself, all 10 of my bridesmaids, my mom, and mother-in-law were all able to get ready together! Every email and phone call were returned in a very timely manner. The staff was so accommodating, and an absolute joy to work with. If we had to do it over again, we would choose The Ridge every time!

  Choosing The Ridge for our wedding was perfect. Everything from the outdoor ceremony space, to the enormous ballroom, was more than I could have imagined! The bridal suite was large enough that myself, all 10 of my bridesmaids, my mom, and mother-in-law were all able to get ready together! Every email and phone call were returned in a very timely manner. The staff was so accommodating, and an absolute joy to work with. If we had to do it over again, we would choose The Ridge every time!
• Jonathan P. Sent on 11/15/2021
  4.8 out of 5 rating

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  Perfect Wedding at The Ridge

  My wife and I got married at The Ridge in early October and it went great. We had a bit of the COVID whirlwind, rescheduling our 2020 wedding to 2021, but in the end it all went off without a hitch. Their coordinators changed over during the pandemic, but the new coordinator Cory Congemi was extremely on top of it and treated us great. Food day of came out tasting exactly like the tasting; all 3 mains of salmon, chicken and steak were great and the passed apps were delicious. Service was excellent and everything went off without a hitch. Highly recommend!

  My wife and I got married at The Ridge in early October and it went great. We had a bit of the COVID whirlwind, rescheduling our 2020 wedding to 2021, but in the end it all went off without a hitch. Their coordinators changed over during the pandemic, but the new coordinator Cory Congemi was extremely on top of it and treated us great. Food day of came out tasting exactly like the tasting; all 3 mains of salmon, chicken and steak were great and the passed apps were delicious. Service was excellent and everything went off without a hitch. Highly recommend!
• Tara Sent on 09/07/2020
  4.8 out of 5 rating

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  Amazing wedding venue!

  My wedding day at The Ridge was absolutely perfect! When looking at reception venues, my husband and I fell in love with The Ridge because of the gorgeous outdoor ceremony space as well as the recently updated ballroom. Having a dedicated outdoor ceremony space was important to us, and the brick walkway and alter and large pergola at The Ridge looked fantastic in the middle of August. We also liked that we were the only wedding taking place on our day. Our guests were able to utilize the entire downstairs reception space as well as the private outdoor patio. The fireside room is also a great added bonus because that is where our guests were able to mingle throughout the night if they wanted some space. The food was also AMAZING! The meatballs during cocktail hour were a hit and so was the prime rib and chicken during dinner. Our guests also loved the pizza and chicken tenders for a late night snack. The banquet staff was incredible and took care of our bridal party during the entire night. They were attentive and made all of our guests feel special. We did run into a few communication issues with our coordinator and the accounting department, so be diligent in following up about deadlines and any questions you want answers to. Overall, we are so happy that we chose The Ridge for our wedding and would highly recommend the venue to anyone!

  My wedding day at The Ridge was absolutely perfect! When looking at reception venues, my husband and I fell in love with The Ridge because of the gorgeous outdoor ceremony space as well as the recently updated ballroom. Having a dedicated outdoor ceremony space was important to us, and the brick walkway and alter and large pergola at The Ridge looked fantastic in the middle of August. We also liked that we were the only wedding taking place on our day. Our guests were able to utilize the entire downstairs reception space as well as the private outdoor patio. The fireside room is also a great added bonus because that is where our guests were able to mingle throughout the night if they wanted some space. The food was also AMAZING! The meatballs during cocktail hour were a hit and so was the prime rib and chicken during dinner. Our guests also loved the pizza and chicken tenders for a late night snack. The banquet staff was incredible and took care of our bridal party during the entire night. They were attentive and made all of our guests feel special. We did run into a few communication issues with our coordinator and the accounting department, so be diligent in following up about deadlines and any questions you want answers to. Overall, we are so happy that we chose The Ridge for our wedding and would highly recommend the venue to anyone!
• Sherrie Sent on 05/08/2017
  4.8 out of 5 rating

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  The Ridge was an excellent choice for us to have our wedding at. The staff was wonderful to work with and very accommodating, a shout out to Jourdan for all her help! The food was exceptional, we had so many people tell us how great the food was. The Ridge offers beautiful views of Lake Como, and theirs gardens and patios are gorgeous not just for your guest to enjoy but also for an awesome back drop for wedding pictures. I would highly recommend The Ridge for any wedding or other special event.

  The Ridge was an excellent choice for us to have our wedding at. The staff was wonderful to work with and very accommodating, a shout out to Jourdan for all her help! The food was exceptional, we had so many people tell us how great the food was. The Ridge offers beautiful views of Lake Como, and theirs gardens and patios are gorgeous not just for your guest to enjoy but also for an awesome back drop for wedding pictures. I would highly recommend The Ridge for any wedding or other special event.
• Heather Sent on 07/03/2017
  4.6 out of 5 rating

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  The outdoor pavilion was amazing for a summer wedding. Overall we loved being able to have everything at one location. Nice staff and great coordinators! :)

  The outdoor pavilion was amazing for a summer wedding. Overall we loved being able to have everything at one location. Nice staff and great coordinators! :)
• Lindsey Sent on 06/20/2017
  4.4 out of 5 rating

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  We had our wedding at The Ridge in May 2017 and we could not have loved it more. The Wedding Coordinator and the whole staff were great. The venue is beautiful and all of our guests said the food was some of the best they have had for a wedding! We would highly recommend The Ridge!

  We had our wedding at The Ridge in May 2017 and we could not have loved it more. The Wedding Coordinator and the whole staff were great. The venue is beautiful and all of our guests said the food was some of the best they have had for a wedding! We would highly recommend The Ridge!
• Jennifer Sent on 07/31/2017
  3.8 out of 5 rating

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  If I could rate just based on my second cooridnator I would definitely give her all 5 stars. If you can choose your coordinator I would say pick Tiffany Warren!
  My husband and I picked this location because we absolutely fell in love with the ceremony location. We went with our gut before even lookong at reviews, I then thought I should check them and I was terrified. They were horrible! I thought to myself that hopefully this wont happen to me, I was wrong. The first coordinator I had made empty promises, over charged me for things, and the reservations was a nightmare!
  Fastward a few months before our big day I recieved an e-mail stating I would be working with a new coordinator, at first panic set in. After I met Tiffany and began e-mailing her I realized she was the best thing to happen to this place. Seriously amazing.
  The wedding ended up being everything I could have imagined, it was absolutely perfect. All staff we're very friendly, helpful, and made it a point to make our bridal party feel special.
  Tiffany Warren if you get to read this you are seriously fantastic, amazing at what you do, and I can't thank you enough for making my dream wedding come true!

  If I could rate just based on my second cooridnator I would definitely give her all 5 stars. If you can choose your coordinator I would say pick Tiffany Warren!
  My husband and I picked this location because we absolutely fell in love with the ceremony location. We went with our gut before even lookong at reviews, I then thought I should check them and I was terrified. They were horrible! I thought to myself that hopefully this wont happen to me, I was wrong. The first coordinator I had made empty promises, over charged me for things, and the reservations was a nightmare!
  Fastward a few months before our big day I recieved an e-mail stating I would be working with a new coordinator, at first panic set in. After I met Tiffany and began e-mailing her I realized she was the best thing to happen to this place. Seriously amazing.
  The wedding ended up being everything I could have imagined, it was absolutely perfect. All staff we're very friendly, helpful, and made it a point to make our bridal party feel special.
  Tiffany Warren if you get to read this you are seriously fantastic, amazing at what you do, and I can't thank you enough for making my dream wedding come true!
• Deanna Sent on 10/05/2018
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  I would NEVER recommend using The Ridge for lodging accommodations! From day one we had issues with reservations! They "lost" guest reservations, and my guests were in some cases charged DOUBLE! The reservation attendants told many of our guests that we did not have a block of rooms for our wedding night, but that we had a block for the night before (rehearsal night). Which was very untrue. I made countless phone calls and emails, and never one time did anybody from The Ridge management call me and speak with either, my husband or I, directly. Actually when I pressed management for answers, I was hung up on!!! 14 days after our wedding, our guests are STILL having issues with what they were charged for lodging! Unfortunately, after talking with other people who have used The Ridge we've found out that this is NOT an isolated incident! I have never dealt with such incompetence, and flat out poor customer service in my entire life! Take it from us, don't use them!
  

  I would NEVER recommend using The Ridge for lodging accommodations! From day one we had issues with reservations! They "lost" guest reservations, and my guests were in some cases charged DOUBLE! The reservation attendants told many of our guests that we did not have a block of rooms for our wedding night, but that we had a block for the night before (rehearsal night). Which was very untrue. I made countless phone calls and emails, and never one time did anybody from The Ridge management call me and speak with either, my husband or I, directly. Actually when I pressed management for answers, I was hung up on!!! 14 days after our wedding, our guests are STILL having issues with what they were charged for lodging! Unfortunately, after talking with other people who have used The Ridge we've found out that this is NOT an isolated incident! I have never dealt with such incompetence, and flat out poor customer service in my entire life! Take it from us, don't use them!