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Weddings

The Santa Cruz Experience Reviews

The Santa Cruz Experience

The Santa Cruz Experience

Santa Cruz, CA
4.8 out of 5 rating, 18 Reviews
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Reviews

4.8 out of 5 rating
18 Reviews
  • Quality of service
    4.7 out of 5 rating
  • Average response time
    4.7 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.9 out of 5 rating
  • Flexibility
    4.8 out of 5 rating
94% Recommended by couples

Awards

18
WeddingWire Couples' Choice Awards 2024 Winner
  • Christina
    Christina C. Sent on 12/13/2023
    5 out of 5 rating
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    Highly recommend santa cruz experience

    We worked with Matt from Santa Cruz Experience to transport our guests from Aptos, CA, to Pema Osel Ling. We were concerned about the distance and about not having signal for uber/lyft. Matt was very responsive and the company was very flexible, even when I booked way too many shuttles to start (Because I didn't know how many people were staying onsite) and then had to cancel over half of them. The shuttles were prompt and navigated the windy roads very well. Communication was easy.
  • V
    Victoria Sent on 10/24/2023
    5 out of 5 rating
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    Great shuttle service!

    Santa Cruz Shuttle Experience was recommended to us by our wedding venue who had worked with them on many occasions and trusted them to safely navigate the narrow, steep, and winding roads to the venue in the Santa Cruz mountains. Santa Cruz Shuttle Experience knew exactly how many and what type of shuttles we would need for a wedding of our size. They were easy to communicate with as we made changes to our guest count leading up to our event and everyone made it into and out of our venue without any issues. Highly recommend!
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  • Sydney
    Sydney D. Sent on 12/10/2023
    5 out of 5 rating
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    Made the day run smooth!

    Coordinating a wedding is always full of new puzzles to figure out and the puzzle becomes even trickier when it comes to coordinating shuttle service. That’s why I was so happy when I emailed and Matt was so calm, cool and collected and let me change things up until the last minute. I appreciated the professionalism and the visibility on costs upfront. I would definitely recommend them!
  • L
    Leanna W. Sent on 04/21/2023
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    Easy booking and smooth on the day.

    We used the Santa Cruz Experience for our wedding day transportation, and it was super easy. After getting some info via email, I decided to book their shuttle service. I liked that their package was a flat rate, included all the fees, and we could divide up the hours how we needed to best fit the wedding party needs. I signed the contract and paid the fee. After that there wasn't really any communication, but there wasn't any needed so that wasn't a downside. They were always responsive to any questions I had.
    On the day of, the van showed up as agreed and everything went very smoothly. The times I needed a ride, the van was right there, ready to go. Unfortunately, I was so focused on all the other wedding logistics that I forgot to ask our driver's name, because he was awesome! He was super sweet and helpful. We were very happy with the service from start to finish and would recommend it for anyone needed a wedding day shuttle for guests.
  • M
    Melissa N. Sent on 02/07/2023
    5 out of 5 rating
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    Easy and reliable transportation

    We used the Santa Cruz Experience to shuttle our guests from hotels in Aptos up into the Santa Cruz Mountains to our wedding at Amphitheater of the Redwoods. The shuttles were easy to scheduled, well priced, and reliable. Even though many of our guests ended up driving themselves, the shuttle still picked up and dropped off at its designated times and made sure our guests made it where they were going. I would recommend them for any wedding transportation needs!
  • A
    Andrea F. Sent on 06/02/2022
    5 out of 5 rating
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    Best transportation experience

    The Santa Cruz Experience was amazing with providing shuttle services for our wedding and was very budget friendly. We got married at Waterfall Lodge which does not have any onsite parking. The SCE was very flexible with shuttle times and pick up locations. We were able to have the shuttles pick up both from our main lodging site as well as an offsite parking lot. We also had a shuttle stay on site to shuttle guests up to the cabins at the top of the hill. Would definitely use their services again.
  • M
    Maija Sent on 10/16/2019
    5 out of 5 rating
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    A Small but Important Detail

    We got married at Waterfall Lodge and Retreat and since the parking we could provide for our guests was down the hill at a nearby church parking lot, transport for our guests was vital. Santa Cruz Experience we professional, prompt, and easy to book and interact with. They even picked up guests from the two hotels they were staying at! Their prices were reasonable and I would definitely recommend them!
  • E
    Emily Sent on 08/30/2019
    5 out of 5 rating
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    your santa cruz shuttle

    smooth sailing with the company; they took great care of our guests, arrived on time and made sure everyone was on the bus that needed to be once the night ended. great value and easy communication throughout!
  • Kirin
    Kirin W. Sent on 02/19/2020
    5 out of 5 rating
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    Great to work with!

    Santa Cruz Experience was a joy to work with as a Planner. They were responsive, flexible, affordable and on time! We had the experience of working with them at The Waterfall Lodge venue, a windy and tight road to get guests in and out of; however they were on time and very accommodating to the guests. We look forward to working with them again.
  • K
    Katrina Sent on 05/05/2019
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    Great shuttle service

    We used the Santa Cruz Experience as a shuttle for our wedding. They were professional and dependable and their prices were the best we found. They were also flexible with their times and allowed us to create a schedule that worked perfectly for our event.
  • S
    Susan Sent on 11/20/2017
    5 out of 5 rating
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    They did a great job! They provided shuttle service for my wedding for both the welcome dinner and our wedding the following night. Super professional and reliable for all the pick ups and drop-offs. They also helped me figure out how many shuttles I would need and how to do the staggering of pick up times between a couple of different locations. They are great to work with!
  • User2531847 Sent on 02/10/2016
    5 out of 5 rating
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    This service was reliable, clean, and professional. We are very happy we chose to use them to transport our guests to/from our wedding. We would recommend them to anyone!
  • N
    Nicole Sent on 06/07/2013
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    They were great! Booked transportation about 2 months before the wedding. Gave them 2 times to pick up and 2 times to return to the hotel. I honestly completely forgot I had arranged this. I didn't need to follow up with them, they showed up and got my peoples to and from the wedding safely!
  • Alex
    Alex G. Sent on 10/07/2023
    4.6 out of 5 rating
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    LOVED working with them

    My husband and I used The Santa Cruz Experience as a shuttle service for our wedding and we loved working with them!

    We got married on 8/18/23 at The Sequoia Retreat Center in Ben Lomond, CA, but we had our guests stay in Santa Cruz.

    We were able to have the shuttles pick up guests from two hotels and take them up to the venue, and then drop them back off at the two hotels at the end of the night.

    It was easy to set up this service, communication was great, and pick up and drop off worked out seamlessly.

    We highly recommend working with them. Our guests loved the drivers and were beyond appreciative for the shuttle service! We heard so many good things from our guests the following day and we are so glad we chose this company.
  • Nicole
    Nicole K. Sent on 05/17/2023
    4.6 out of 5 rating
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    Santa Cruz Experience

    Matt was super helpful with communicating between his team and I. I live in a confusing complex and the directions were leading his drivers in the wrong direction but they stayed on top of contact with me to get us where we needed to be. They were so accommodating towards the end of the wedding with additional shuttle runs for our guests as I think they could tell they were enjoying themselves and sad to leave. I appreciate all they did for us!
  • Kelsi
    Kelsi G. Sent on 12/06/2021
    4.4 out of 5 rating
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    Great vendor for weddings at Waterfall Lodge

    We hired Santa Cruz Experience for our wedding shuttles. They were not super communicative leading up to the event, but REALLY wonderful and helpful on-site. I wasn't too concerned about the lack of communication because all my vendors knew them and I know they had worked at our venue many times before. We had our wedding at Waterfall Lodge and experienced historic rain on our wedding day. The drivers were super flexible and happy to help however they could when they arrived on-site. The vans were a bit older, but they were clean. They knew the best schedule to run for our route which was very helpful to know they wouldn't get lost as our venue could be quite confusing for people who had never been there before!
  • Lindsey
    Lindsey Sent on 09/16/2021
    2.6 out of 5 rating
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    Cancelled four days before our wedding

    We hired Santa Cruz Experience in April 2021 for our Sept 2021 wedding. Two shuttles for 50 guests. SCE cancelled on us four days before our wedding, saying they didn’t have enough drivers. My emails and calls to Matt in the month leading up to my wedding went unanswered, so I had anticipated him as a flight risk and already had a Plan B lined up. Matt did refund my deposit though, but after I initiated an email to him requesting it.
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