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Weddings

The Westin Annapolis Reviews

The Westin Annapolis

The Westin Annapolis

Annapolis, MD
4.8 out of 5 rating, 102 Reviews
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Reviews

4.8 out of 5 rating
102 Reviews
  • Quality of service
    4.9 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
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    4.8 out of 5 rating
90% Recommended by couples

Awards

102
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner
WeddingWire Couples' Choice Awards 2013 Winner
  • Maral
    Maral Y. Sent on 12/29/2022
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    Thorough and detail oriented

    Our wedding went as planned thanks to our venue! Mr. Grace was so attentive and flexible. As soon as something changed I was able to email him quickly and he made the adjustments and he made sure things ran smoothly the day of with what was in his control and his domain. I would recommend the Westin for weddings over and over again. The bridal suite was wonderful and the staff was great with accommodations within their limits of course. We had a great wedding. All of our guests gushed about the food and the venue!! One of my friends is getting married there next year now because she loved how my wedding was!

    The Westin Annapolis's reply:

    We are truly thrilled that you had a wonderful wedding with us and the true dedication of our team that assisted during this process...thank you for allowing us to be a part of your special day.
  • Sarah
    Sarah S. Sent on 01/20/2022
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    Best Experience!

    I had the best experience at the Westin Annapolis thanks to the incredibly dedicated William Grace! His knowledge, dedication, taste, and execution are truly remarkable. He was responsive to me with any questions or comments I had, no matter how big or small. Working with him made you feel like the only bride in the world!! My Christmas themed wedding was truly the best day of my life and the Westin Annapolis will always be so special to me.

    The Westin Annapolis's reply:

    Thank you for your amazing review. Our team absolutely loved working with your family on the Christmas themed wedding…wishing you and your family an amazing year!
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  • Kiera
    Kiera R. Sent on 10/04/2021
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    Amazing rescheduled wedding

    Our wedding was originally planned for April 2020, but we ended up having to reschedule twice due to COVID. William Grace at The Westin Annapolis was always so responsive and so professional, and he helped make everything happen. We had both our ceremony and reception in the Capitol Ballroom (had about 150 guests day of, original wedding planned for 250). It was set up so nicely and the room flip during cocktail hour was seamless. William and the incredible reception staff made sure everything flowed so well, and the food was really delicious. There was also another wedding happening in their other ballroom, but we wouldn't have had any idea if we didn't see the other couple leaving for their ceremony at one point! William is so good at his job and really makes you feel like you're the only couple he's working with. We were really happy with our wedding at The Westin Annapolis and would recommend it to anyone looking for a great downtown Annapolis wedding celebration.

    The Westin Annapolis's reply:

    It truly was our teams pleasure in making your day so special. It truly is all about the details, responsiveness and thank you for your review of our amazing property and team.
  • Charlene
    Charlene Sent on 02/12/2020
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    So far, amazing.

    We are getting married at the Westin Annapolis in October. Lindsey has been truly amazing to work with. We do not live in the area, but it feels like she is right down the street! She is incredibly responsive to (my one million) emails, she is thorough in her details, etc. I am super excited about all of our planning and what I imagine is going to be an amazing wedding!
  • Kayla
    Kayla F. Sent on 02/07/2021
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    ONE STAR!!! Distasteful, rude, and horribly inflexible!!!

    I only rated high for visibility. I would NOT recommend this place!!!!!!!!!!!

    I was so excited to get married here after working with Lindsey who was amazing! However, when the pandemic hit, she unfortunately was no longer my point of contact and everything went absolutely downhill.


    I ended up working with William Grace who is NOT FRIENDLY at all. He was very responsive to messages when he wanted to be, but he selectively didn’t respond to certain questions. For example, whenever I asked a Covid related question, he would just ignore that portion of my email. As a Medical Student, it was really important to me to make sure that we were safe and our guests would be as safe as possible. I ended up having to call him to get these questions answered because he would never fully respond in email!!!!! It was ridiculous. He specifically never wanted to fully answer questions about cancellations or rescheduling weddings during the pandemic. He would always say to me “check back 4-5 weeks before and we can discuss at that time”... mind you.... The contract specifically states that if you wait until 4 to 5 weeks before you will not receive any money back for cancellations. So essentially, he was always trying to defer to get me to wait until the point when I could not receive any money back for canceling!


    He was also horrible to deal with for scheduling. With less than 3 months before the wedding, he knew we were on a time crunch to meet with all of our vendors and do walk-throughs. I reached out to him to schedule these things as well as our tasting, and it was always so difficult to schedule! When I finally got the opportunity to schedule a perfect date for myself and my florist, he told me less than a week before that I would not be able to come.

    HERE’S THE KICKER: He only told me because I had to call him after he wasn’t responding to a question asked repeatedly my email! Otherwise, he made no effort to inform me that he booked a whole event on the day and time of my walk-through. I am from out of state and would have come all the way up there to meet my florist only to be told that we couldn’t even do it that day. How unprofessional is that?

    IT GETS WORSE!!
    When I was on the phone with him, the way that he informed me was as follows...


    “By the way you won’t be able to do your walk through.”


    Me- “wait, why? And why wasn’t I informed before now?”


    Him- “we booked another event at that time so you’ll need to reschedule”


    Me-“ given the fact that I am out of town, it is not easy for me to reschedule. Why would you book an event knowing that I had this date and time for a walk-through, especially given how difficult it’s been to even schedule it?“


    No lie.. he then says to me these EXACT WORDS.


    “Um. REVENUE.”

    WOW!!! You do not say that to somebody who’s paying you the astronomical prices you are charging for a wedding and reception!! Am I not also providing revenue??? My husband and I stared at each other in disbelief.

    From there, I spoke with a lawyer and was advised to keep everything in written format. Whenever we did end up having a conversation verbally or in person, I always took their own notes and sent a meeting summary. After this, and asking to speak with his supervisor about options, he seemed to be much more careful about his words and was a lot more willing to work with us.

    On the day of, he was not friendly at all to my wedding party or my guests. We had not fully disclosed to everyone how we were treated by the venue, and even without letting them know, several people made comments about how rude the staff was. Several members of my bridal party and wedding guest list were told that they could not get drinks from the bar. Specifically, one of my bridesmaids was asked to go to her hotel room to get her ID, despite the fact that ***no one else was asked for ID***. Although irritated, she went to get her ID and returned to the bar area. At that point she was still refused a drink!!!!!

    While my groom and his groomsmen were getting ready, they were listening to music in the provided space while our photographer was taking candid photos of them singing. They were told by hotel staff that William thought the music was too loud. What?? Come on now. We had booked the large ballroom on the first floor and we’re about to have an entire reception with the DJ and sound system. How was the music too loud from a personal speaker???

    On top of that, one of the groomsmen brought champagne and drinks to the room that the guys were getting ready in. As you can imagine, during a wedding sometimes people like to have a drink to celebrate. WILLIAM GRACE however threw a fit, saying that NO ALCOHOL was allowed??? WHAT!?

    How does that make sense, when three hours from now we will all be having alcohol provided by the bar that is already paid for? And, we are in a hotel! Since when were people not allowed to bring their own alcohol to the hotel at which they are staying?!? What kind of sense does that make? Myself and my bridesmaids had champagne as well and we were not told anything like this. We even asked for champagne glasses and they were provided by the hotel!!!!!!

    Lastly, after the wedding several of our guests complained that their food was cold and we even had some guests complain that their CHICKEN was NOT COOKED all the way through. For $100 a plate, you would think they could at least cook chicken to a safe temperature.

    There is so much more, but hopefully you get the point! Not sure whether William treats everyone like this or if he’s not fond of black people.... no clue. But I WOULD NEVER RECOMMEND this venue to anyone for any event.

    The Westin Annapolis's reply:

    Thank you so much for your honest and poignant review.

    We pride ourselves on the dedication and creating amazing events here at the Westin and our reviews have showcased this for several years..

    When bringing outside alcohol into a private event space violates our liquor license requirements in the state of Maryland. Per our liquor license, we can only allow liquor to be served by our staff. When it comes to the guestrooms this is considered a private residence once a guest checks into their room this would be allowed.

    When an ID is presented to us and it is not switched over at the age of 21, we can refuse service per the state of Maryland.

    The hotel has many COVID protocols in place that are Mandated by Marriott based executive orders within the state of Maryland. When a event is taking place within a space then we cannot showcase that space or do a walkthrough based on our agreement with the contracting client.

    We thank you for the privilege of working with everyone on this wedding.
  • Sarah
    Sarah H. Sent on 10/18/2019
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    Lindsey is the BEST

    We have booked the Westin for our upcoming July wedding and are super excited. Lindsey has been a dream to work with so far, and she is incredibly efficient and knowledgeable when it comes to ever detail and question I’ve had in the planning process. We can’t wait for the wedding!

    The Westin Annapolis's reply:

    Thank you so much Sarah! I look forward to working with you to create the perfect day for you both! xo, Lindsey
  • Amanda
    Amanda S. Sent on 01/06/2020
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    Warm and magical Parisian wedding

    We had a wonderfully magical wedding. All the details of the decor, table settings, lighting, serving staff and assistants were executed to perfection.
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    Linda A. Sent on 01/08/2020
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    Christina and Andy's wedding reception on 12-21

    William Grace at the Westin Annapolis Hotel is the best! He had so many great ideas and advice for my daughter's wedding! He was always available when I had questions about the food, bar, decor, table settings, transportation from the USNA chapel, hotel rooms, etc. I can't say enough good things about William. Also, the Westin Hotel Annapolis has a great location in downtown Annapolis and has so much parking available (which is a big plus in Annapolis). I would DEFINITELY RECOMMEND him and the Westin Hotel Annapolis. They were more than accommodating with the planning and implementation of my daughter's Christmas wedding reception. The food was phenomenal, the service was perfect and the timing of all the events was on time with no issues. William had so many unique ideas that I didn't even think of and helped me every step of the way. William always seemed to know exactly what to do and say when I had a question or problem. He is a miracle worker!!! Thank you William for making Christina and Andy's wedding magical!

    The Westin Annapolis's reply:

    Thank you so much for your honest and amazing review. I absolutely love creating so much fabulosity for my clients and also making sure that their day is seamless, flawless and stress free!
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    Pia C. Sent on 11/29/2019
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    5 Star Experience!

    Lindsey and her team are a dream to work with. My husband and I had to plan our wedding from the West Coast and by ourselves. Lindsey was so kind, helpful and communicative that it was an absolute pleasure. We could only fly in a few days before and had planned to have minimal decorations because of the distance. She and her team were so thoughtful, they tastefully decorated the family tables without us having to ask- just being thoughtful! It was a great reception - we didn’t have to worry about a thing. Food was superb, service was flawless and we were able to enjoy our first hours as man and wife because of Lindsey and the Westin team. Thank you so much!

    The Westin Annapolis's reply:

    Thank you so much for trusting us with your special day. I'm ecstatic to have been able to be a part of your celebration. Congratulation again! xo, Lindsey
  • Megan
    Megan Sent on 11/20/2019
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    Fantastic catering team!

    Lindsey at the Westin was amazing to work with. She is so organized and always responded to my questions quickly. She made sure all of the details were executed flawlessly. The meals were delicious and everything was served timely. The room set up was exactly what I wanted and I could not be happier with how it all turned out. Thank you to Lindsey and the Westin for being the best location for my Annapolis reception!

    The Westin Annapolis's reply:

    Good morning Megan! Thank you so much for your kind words! We are absolutely honored to have been a part of your special day and I am ecstatic to hear that everything went off without a hitch! Congratulations again!
  • C
    Christy Sent on 11/28/2019
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    Absolute Perfection - They Made My Dream Wedding A Reality

    The Westin Annapolis was the perfect venue. It is absolutely beautiful. The food was delicious and there was a huge menu to choose from. I have to say, the sea bass was the absolute best I have ever had!
    We had the pleasure of working with William (the director of catering) in planning our wedding there. From start to finish, William helped with everything. He honestly went so far above and beyond for us. Any question was answered almost immediately and he strived to make my dream wedding a reality. Thanks to William and The Westin, I got my perfect fairy tale wedding.
    I could not recommend The Westin enough. It is truly a beautiful venue, and getting the chance to work with William is a tremendous gift.

    The Westin Annapolis's reply:

    It truly was a pleasure to create a fabulous event for you and thank you in trusting our fabulous team to do so!
  • Ebony
    Ebony G. Sent on 09/30/2019
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    Absolutely Beautiful

    The entire Westin team was truly amazing! William Grace assisted us with locking in our contract, confirming our set-up table decor etc. He was there every step of the way, from the tasting to the day of set-up. The bar and wait staff made sure my husband and I actually ATE! Ahh amazing. And the ballroom was just perfect. When I walked into the ceremony and reception, I barely even recognized the room.

    The Westin Annapolis's reply:

    It truly was our fabulous pleasure on making your event wonderful. Thank you in trusting in us to provide a truly magical evening. Wishing you both all the best in the world.
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    Steven G. Sent on 07/20/2019
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    Great Experience at the Westin Hotel

    We recently had our wedding at the Westin Hotel in Annapolis. Fantastic experience. William Grace from the hotel was very responsive, helpful, and on top of everything. The day of the wedding was seamless. The guests loved the food, the decor, and of course, the drinks. The DJ was great. He was a referral from William. Also, the majority of our guests stayed at the hotel. I would definitely recommend the Westin in Annapolis as a place to have your wedding.

    The Westin Annapolis's reply:

    It truly was our pleasure on making your event wonderful.
    Thank you in trusting in us to provide a truly magical evening for you and your partner.
    Wishing you both all the best in the world.
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    Brianna Sent on 06/25/2019
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    Westin Hotel Annapolis

    William Grace at the Westin Hotel in Annapolis Maryland makes having a wedding less stressful. So quick to answering questions and giving suggestions! I am thankful for his help since I was planning from across the country. Thank you!!

    The Westin Annapolis's reply:

    It was truly my pleasure to assist in anyway that I can to make planning an ease from across the country. Being a veteran in the military and also being in a military town we know that our clients cannot be here all the time. Thank you for allowing me to be part of your fabulous wedding.
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    Charlotte Sent on 04/16/2019
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    Magical Wedding

    My daughter's wedding was spectacular from start to finish. Communication with William was easy and he always responded immediately to all of our questions. The tasting that he set up for us was amazing and not what we expected at all. Every detail of the wedding was executed flawlessly!! The ballroom looked simply magical! It was stunning! All of the food from cocktail hour, the main meal and the snack station was superb. So many people commented on how good the food was. Someone asked me if anything went wrong or was not quite like we hoped and I can honestly say that The Westin handled everything flawlessly. We could not be happier with our decision to have our daughter's wedding at The Westin - we made the absolute best choice in doing so. William and his staff truly made it the best day of my daughter's life, we are beyond grateful.

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. I absolutely was honored to have worked with you and your family on this truly amazing and magical day. Wishing you and your family all the best for years to come and thank you for choosing our hotel to create fabulosity!
  • Karen
    Karen Sent on 03/14/2019
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    Amazing Experience, A Perfect Venue!

    Amazing! William Grace and The Westin Annapolis' staff were incredible to work with. Our wedding was the most magical experience and we couldn't have asked for a better experience! From the tiniest details to the day of our wedding, William was just beyond fabulous and Chef Alex helped create a wonderful menu, which our guests loved! Thank you again for making our special day one to never forget!

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. I absolutely was honored to have worked with you and your family for another wedding and also to create magic on your fabulous day. Wishing you and your family all the best for years to come and thank you for choosing our hotel to create fabulosity!
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    Nicole Sent on 10/31/2018
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    We could not have been happier!

    We absolutely LOVED working with William Grace and the staff at the Westin for our wedding. William truly knows his stuff when it comes to wedding and event planning and thought of everything down to every last detail. He was a pleasure to work with and helped us create a beautiful wedding. The food was probably some of the best food we have ever had at a wedding too! If you're looking for a venue that will give you five star service then the Westin is for you!

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. We loved being a part of your amazing day. We wish your entire family all the best.
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    Heidi Sent on 01/18/2018
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    The experience we had at The Westin Annapolis far surpassed our expectations. The wedding reception was perfect from beginning to end. Thais Joy, our wedding coordinator at The Westin, took the time to get to know us and had a clear understanding of the mood we wanted to create for our guests. She had an eye for detail and didn't leave any "stone unturned". Since most of our guests traveled from out of town to attend we provided a brunch the next morning. Again, Thais made certain everything was perfect. My husband and I were able to spend quality time with our guests at the reception as well as brunch because we knew Thais had everything under control. The Westin Annapolis was very accommodating, welcoming, and had excellent follow through. It was perfect!!

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. We loved being a part of your amazing day. We wish your entire family all the best.
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    Alyson Sent on 11/17/2017
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    William Grace and the entire Westin team met and exceeded all expectations. The entire team are experts at what they do and it shows, from signing the contract to helping pick out linens, to finding the best vendor in the industry. At no point in the planning process did any questions go unanswered which took a lot of stress off of us.

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. We loved being a part of your amazing day. We wish your entire family all the best.
  • K
    Katie Sent on 12/12/2016
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    What a beautiful venue. The rooms are very nice too! I had a great time and the staff is so accommodating.

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. We loved being a part of your amazing day. We wish your entire family all the best.
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    Chloe Sent on 09/08/2017
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    Working with William Grace truly made my wedding planning experience! He is so kind and enthusiastic and extremely responsive! Throughout the process, he made sure everything was perfectly organized and kept everything moving the day of the wedding. It was an absolute joy working with him, and my husband and I couldn't be happier with our experience with the Westin Annapolis! Highly recommended!

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. I absolutely was honored to have worked with you and your family on this truly amazing and magical day. Wishing you and your family all the best for years to come and thank you for choosing our hotel to create fabulosity!
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    Carolanne Sent on 07/10/2017
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    Thias Joy - The Westin Annapolis' wedding and event coordinator- was phenomenal and was just a pleasure to work with! The reception space was beautiful, the food was delicious, and my guests all said it was the best wedding they had ever attended! Truly a 5 STAR experience from the Westin.

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. We loved being a part of your amazing day. We wish your entire family all the best.
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    Jenna Sent on 07/10/2017
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    Working with the Westin and Thais Joy was a pleasure! They made our entire wedding planning process stress-free and enjoyable!

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review....we wish your entire family all the best and so happy we were a part of your special wedding day.
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    Mary Sent on 02/23/2017
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    We just came back from our son's wedding at the Westin Annapolis and we could not have been more happy with the weekend. The hotel staff was very responsive to our needs including handling unexpected guests at the brunch the day after the reception. The food was delicious- not your normal wedding appetizers or entrees and Thais, the event manager was so helpful with helping us make selections and stay within our budget. If you're planning a wedding in beautiful Annapolis this is the place to have it!

    The Westin Annapolis's reply:

    Thank you so much for your fabulous review. We loved being a part of your amazing day. We wish your entire family all the best.
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