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The Westin Poinsett Hotel Reviews

The Westin Poinsett Hotel

The Westin Poinsett Hotel

Greenville, SC
4.8 out of 5 rating, 142 Reviews
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Reviews

4.8 out of 5 rating
142 Reviews
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    4.9 out of 5 rating
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    4.9 out of 5 rating
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97% Recommended by couples

Awards

142
WeddingWire Couples' Choice Awards 2021 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2013 Winner
WeddingWire Couples' Choice Awards 2011 Winner
  • C
    Cynthia G. Sent on 11/02/2021
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    Perfect wedding

    Five star service and venue. First class. Our guests loved it and we were treated like royalty. Beautiful hotel and ballrooms.
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    Margaret C. Sent on 06/30/2021
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    Dream Wedding Reception Venue

    The beautiful interior of the building itself & the ballroom where the reception is held is a selling point in and of itself. But what really makes the Westin such a wonderful venue is the SERVICE! Sarah was always on top of things & happy to answer any questions. The Westin is such a well-oiled machine in that they know what they're doing and are doing it effortlessly where the bride doesn't have to worry about even the slightest detail! They've got it covered! Seriously could NOT have found a better venue/service.

    The Westin Poinsett Hotel's reply:

    Margaret,
    It was a joy getting to work with you and Nickolas! It's always so much fun to watch couple relax and just enjoy their wedding day to the fullest. We are happy you chose us to be a part of your special day!
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  • J
    Jim Sent on 10/27/2020
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    So Awesome!

    The entire team at the Weston was superb. The quality of food and service was outstanding!

    The Westin Poinsett Hotel's reply:

    Hello Jim,
    Thank you for your kind words! It was a pleasure hosting your son's Rehearsal Dinner.
    Best!
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    Martha R. Sent on 06/17/2021
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    The wedding our daughter wanted

    Very easy to work with. Their wedding coordinator was great.

    The Westin Poinsett Hotel's reply:

    Martha,
    Thank you for your kind words! It was pleasure working with you and Christiana! We appreciate you allowing us to host their special day!
  • Jessica
    Jessica Sent on 10/20/2020
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    Refined perfection!

    The Westin was a magical and elegant setting for our reception. The hotel staff was very professional and accommodating to all of our out of town guests. Sarah, our Westin appointed coordinator, was superb. She went above and beyond and was always a pleasure to work with.
    The only hiccup was with guest bags that were to be given to people as they checked in. There were a total of 20 bags that had to be given. Some rooms did not get one, some got double, and some I had to personally call for them to receive it. This was the only stressful part since I was calling all the guests as they checked in to make sure they received a bag and then calling the hotel for them to run one up to them. All of this after Sarah and I spent significant time putting in the information to the system so the front desk staff would know exactly what to do as each room checked in. I was even charged for this service :(.
    All in all it was amazing despite that small inconvenience.

    The Westin Poinsett Hotel's reply:

    Jessica,

    We are so happy you enjoyed your reception! It was a pleasure working with you and your now Husband! Your Wedding was absolutely beautiful and we wish you a lifetime of happiness!!
  • Deborah
    Deborah Sent on 10/28/2020
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    Phenomenal Experience!

    We had our dream wedding at The Westin Poinsett Hotel. The experience was phenomenal! Sarah was a delight to work with, always very attentive and responsive. The day of our wedding Sarah was unable to be present, but Yveline the event captain did an amazing job making sure that everything went as planned. The entire staff was friendly, professional and extremely attentive. If you are looking to have a worry free wedding done by professionals and are looking for exceptional world class experience we recommend The Westin Poinsett Hotel. The elegance and beauty of the hotel is magnificent, our photographer was able to capture some spectacular pictures.

    The Westin Poinsett Hotel's reply:

    Deborah,
    Thank you for your kind words! We enjoyed working with you on your special day. It was absolutely beautiful and those pictures are amazing! We appreciate you allowing us to help host your Wedding!
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    Natalie B. Sent on 10/22/2020
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    Westin Wedding

    Getting married during the pandemic was not easy but everyone at the Westin made sure that we felt comfortable and safe. We had our dream wedding at the Westin - not to mention we got the most incredible photos taken on the rooftop at sunset! The food was amazing, the service was amazing - I would not have changed a thing.

    The Westin Poinsett Hotel's reply:

    Natalie,

    Thank you for your kind words! We were so happy to host your special day and you definitely did get incredible roof top shots!! It makes us so happy to know that you and your guests felt comfortable and safe while celebrating. Your day was an absolute dream! We wish you and JP a lifetime of happiness!
  • Amber
    Amber O. Sent on 11/27/2020
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    A Dream Come True

    I'm going to be honest and say The Westin Poinsett was not our 1st option. But i'm a truly believer in everything happens for a reason. I'm a bride of Cov-19 2020 wedding year but that's not the 1st thing that tried to rip our wedding to pieces and definitely was not the last thing. I was reached out to by several vendors after the 1st horrendous event but 1 stood out to me the most and that was a young lady named Sarah with The Westin Poinsett, DownTown Greenville. She asked me to meet her and it turned into 1 of the best decisions I ever made. Sarah was phenomenal to work with. She is easy to talk to, understandable, informative, supportive. I mean from the day I accepted the Westin Poinsett to the day my husband and I were married, she was there. The place itself is so breathtaking. Any scheduling problems I had she worked around, everytime a problem came up she was there not only to work with me about it but the support and comfort she left you with made it so easy to get through. She was so active in making sure everything you asked for happened and if it didn't, she was telling you why, when, where, and how plans B or C needed to go into place. Before Cov-19 I had a whole team there but because of Cov, I needed up with just Sarah and I was perfectly okay with that. The Roof view was unbelievably gorgeous and our room that night was amazing as well. Comfortable bed, walk-in shower, a woman's dream of a mirror and a beautiful view from the window of Greenville. Through every obstacle 2020 through at us with our wedding (and I mean there was a lot) The Westin Poinsett made it all worth it. Sarah pulled it off and this bride got to walk away that night with her new husband and the happiest smile of success of her dream wedding. I would definitely recommend them. Thank You Sarah and the team of The Westin Poinsett(:

    The Westin Poinsett Hotel's reply:

    Amber,
    Thank you so much for your kind words! It was a pleasure being a part of your special day! We know your planning process was challenging, but you handled everything that came your way with grace and patience. Your Wedding was absolutely beautiful! We wish you a lifetime of happiness!!
  • Lesley
    Lesley Sent on 06/30/2021
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    Gantt’s Celebration

    The Westin Poinsett staff was very friendly and accommodating. We originally booked this Venue as our host hotel for our wedding celebration back in 2020, but like many other brides/grooms we had to cancel our entire wedding plans due to Covid-19. However, the Westin Poinsett opened their doors to us for our wedding party photo shoot; this was truly remarkable. In 2021 we returned back to the Westin Poinsett and worked with Sarah Baker and team who was phenomenal with helping us plan our 1 year anniversary party. Sarah did not miss a beat as she knew and had all the answers to many of our questions we had. Sarah was also extremely helpful to our vendors that included our band, DJ and our planning team. We will highly recommend you all to work with the Westin Poinsett team as they were a joy to work with☺️☺️

    The Westin Poinsett Hotel's reply:

    Lesley,
    Wow! Thank you for all your kind words! It was such a pleasure working with you two! You both were thrown so many unpredicted curveballs and handle it with understanding and grace. I am happy we could be a part of your wedding and anniversary!
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    Christy W. Sent on 11/05/2020
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    2020 Wedding

    We can't thank the Westin enough for everything they did for us. We had to reschedule our wedding mere weeks ahead due to Covid-19. Our wedding planner (not from the Westin) contacted all of our vendors and had the entire thing rescheduled in mere hours. The Westin was so great to work with and booked our day for us no problem. We had to make a few last minute changes due to Covid-19 restrictions but the Westin still did a great job pulling everything together. It was always a dream to be married in one of our favorite spots in town, and it was well worth the wait. We can't wait to return for our anniversary.

    The Westin Poinsett Hotel's reply:

    Christy,
    We appreciate your kind words! It was a joy working with you two. You handled moving your wedding with such grace and understanding. Celebrating your wedding day was an absolute dream and we hope to see you soon.
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    Betty M. Sent on 01/15/2020
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    Greenville's Westin Poinsett Let Us ENJOY the Wedding We Planned!

    Whether you're the bride or her support staff (mom!), you've probably figured out that planning a wedding is a happy, grueling, detail-heavy business with lots of moving parts. Ours was a large wedding, planned from afar, and my goal was to still be friends with my daughter when it was over. (We also preferred not to have to sell our firstborn to pay for it all!)

    If you want success, start by finding the best support people you can find. Greenville's Westin Poinsett was exactly that for us. When their event supervisor left for a new job six months into our process, I panicked. Then Sarah Blasingame (their sales pro) stepped to the plate for us. She listened to what we were trying to achieve, offered suggestions, changed directions on a dime when we did (which was a lot!) and never made us feel like we were a burden or even a pain in the foot. She was a monumental help throughout the remaining 6 months of our planning process; she knew Greenville vendors thoroughly so no matter what I needed, transportation buses, picnic baskets, etc., she had options. I loved that she answered the phone every time I called or called me back quickly. Most of all, she had or quickly found answers for my every question and when the big day(s) came, she made every function happen on time, every time, with seemingly effortless ease.

    Since none of us currently live in Greenville, our daughter's wedding actually became a destination wedding with friends and family traveling across multiple states to celebrate. The Greenville Westin Poinsett was perfect, with beautifully appointed, different size ballrooms for events together, an elegant, comfortable lobby bar and the greatest staff around.

    5 Great Reasons Greenville's Westin Poinsett Became Our Wedding Venue of Choice:

    1. In today's wedding world you pay for reserved room blocks that go unbooked. The Westin let me add rooms 10 at a time as RSVPs came in instead of making a wild guess about how many people would be able to attend. When we needed one last room, Sarah found it.

    2. Their breakfast restaurant provides a great meeting place each morning, as does the comfortable lobby and downstairs bar area. (Best ever coffee!) The staff at both were just extraordinary and there is no way to explain the consistently high level of service each person offered, always with a smile. The rooftop bar was also a big draw, and a great venue itself.

    3. Stuff happens. For us, last-minute RSVPs and cancellations made planning tough. When we got 42 reservations for a welcome event, after the call-by date, Sarah only said, "No problem." She and her crew quietly set up a larger room for our pre-wedding coffee gathering while we were off to a rehearsal dinner!

    4. The Poinsett was able to provide our floral designer with a convenient space to create, sort and package florals for the entire weekend.

    5. My daughter and I went to Greenville for 5 or 6 pre-planning meetings and tested a different hotel each time. The Poinsett was our unanimous choice, hands down because along with a fabulous, historic facility, great food and an uber-convenient location, their entire staff is 110% friendly, helpful, accommodating and efficient. (We're pretty sure they don't sleep!) A fun example was their valet service, all of whom repeatedly went over and above with umbrellas, directions, extra parking options and anything else that was needed.

    Give yourself a break--call The Greenville Poinsett for your wedding or other event. Their service standard means that your event will stand head and shoulders above the rest--and ensure that the memories you make are the kind you want to keep forever! Thanks, Westin Poinsett staff and hats off to Sarah Blasingame.

    The Westin Poinsett Hotel's reply:

    Betty,

    Thank you for all of your kind words! We are thrilled you loved The Westin Poinsett Hotel! Your words have been shared with all the staff and has been much appreciated. We wish you all the best and are so happy for your daughter!
  • Carrie
    Carrie Sent on 03/05/2020
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    Great Experience with a Wonderful Team

    There are so many wonderful things about the Westin Poinsett! For one, if you are like me, and want someone else to handle your day for you, then Sarah is your girl. She was absolutely amazing to work with! Our day went off completely smooth, and when the occasional minor issue did arise, she made sure it was handled immediately. She made the day so easy for me, leaving me with almost no stress on my big day. The hotel staff in general were amazing. I know it takes a great team to accomplish what they did for us. We chose to have both our ceremony and reception here, and they had the room changed over from ceremony space to reception space in less than an hour, plus setting up food and hosting the cocktail hour. The food was delicious, and everyone at the wedding agreed. This team is a well oiled machine! And the little details were also beautiful and wonderful. There was a free standing dress hanger in my hotel room, specifically for my dress. At the end of the night, when we made it back to our room, there was a plate with a slice of each flavor cake from our wedding cake, as well as chocolate covered strawberries and a bottle of champagne on ice. It is the little details like these that truly make a place special. I recommend to anyone looking for the classy feel of the Poinsett.

    The Westin Poinsett Hotel's reply:

    Carrie,

    Thank you for your wonderful words! Your day was absolutely magical! It was a pleasure for our team to serve you, James and all your loved ones! We wish you two a lifetime of happiness and joy!
  • Ashley
    Ashley B. Sent on 10/12/2019
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    Perfect Venue!

    From the front desk staff to the serving team, the entire hotel service was impeccable, hospitable and truly top notch. Our guests and family raved about the team. Our wedding was the most romantic, perfect celebration thanks to the Westin staff! The wedding coordinator, Sarah, is a delight to work with. From our initial conversation, tasting visit and planning calls, she has always been so positive, reassuring and attentive. I am also so impressed at how well she ensured every detail was perfect. Any bride would be lucky to work with her to plan their special day.

    The Westin Poinsett Hotel's reply:

    Thank you so much for your kind words! We loved working with you! Your Wedding was beautiful and the most perfect representation of you and Jonathan! We wish you two the best and hope you come back to stay with us!
  • Nikki
    Nikki H. Sent on 10/17/2019
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    The Best Experience

    Sarah and the team at the Westin Poinsett made our experience absolutely perfect! The venue is truly all inclusive- tables, chairs, linens, service, food and beverage, which made the event seamless. The team let us be flexible with some of their package options to truly create the best day for us, and let us express our tastes. Sarah went above and beyond to make sure that we had the best experience, and we can't thank her enough!

    The Westin Poinsett Hotel's reply:

    Nikki,

    We were honored to host your special day! Thank you so much for letting us be a part of it! You were so much fun to work with and your wedding was truly beautiful! We wish you and Dan all the best!
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    Dana Sent on 11/23/2018
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    Amazing!!!!

    The Westin Poinsett Hotel was amazing! The staff and service was impeccable! I would definitely recommend to everyone!
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    J. Sent on 09/12/2018
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    Our daughter's wedding reception was at The Westin. We considered a number of other venues but hands down, the best value was here. Out of town friends complimented the service, never having to wait in line at the bar or for food, how delicious the food was and how beautiful the ballroom looked. Our Saturday night reception was beautiful and the convenience of having guests stay at The Westin added to everyone's enjoyment of the weekend. And in September, the Saturday Farmers Market is just steps out the front door. We couldn't have been more pleased!
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    Haley Sent on 08/01/2018
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    I’m not even sure where to begin! Our wedding at the Westin was absolutely perfect. It was perfect because of Chelsea McCray. She is amazing at her job and made our day flawless. She helped with every detail and listened to our requests. Every minute was special. We had a ton of out of town guests. The Westin was perfect. We had our ceremony in the Poinsett Ballroom and our reception in the Gold Ballroom. It was beautiful! The food was terrific! The Westin listened to all of our requests and made anything happen. Coming back to the room at the end of the night to champagne and cake was so special. I couldn’t have dreamed up a better wedding. Thank you to Chelsea and the Westin staff!
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    Mary Sent on 09/17/2018
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    My wedding was in the Poinsett Room and everything was absolutely gorgeous and exactly what we wanted. The night flowed beautifully and the room looked absolutely incredible. It was helpful to see all the ways the floor plan could be adjusted as we had a sit down dinner and a band. The tables were spaced perfectly so there was enough room to fit the band and all those who were dancing! We were happy with the convenience as we had a lot of out of town guests, who could go straight up to their room after the reception. The Westin was very accomodating and made sure our night was everything we dreamed of. The rooftop photos were icing on the cake and one of our favorite memories right after we said "I do"! We had so many compliments about the event space and are very happy with our decision to use the Westin for everything, including our farewell breakfast the next morning which was delicious as well! All around an amazing night!
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    Paul Sent on 05/20/2018
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    The Westin Poinsett, where Greenville wedding dreams come true. I’ll just re-emphasize all the great things that have been said about the hotel itself, as well as the staff. My wife and I looked at multiple venues here in Greenville but after seeing the Gold Ballroom at the Westin, we knew we had found our place. The Westin provides the timeless elegance that you look for in a wedding venue, while at the same time being right in the middle of all the excitement that downtown Greenville has to offer.

    Somers, Chelsea, Mike and the rest of the Westin team were an absolute pleasure to work with and were there to answer any and all questions we had along the way. My wife and I had minimal wedding day jitters because we knew that the Westin staff, along with our other vendors (Sposa Bella photography, Kathy & Company bakery, and Uptown Entertainment) who work the Westin all the time, had everything taken care of.

    Don’t just take our word for it, find out for yourself. You won’t be sorry!
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    Sarah Sent on 04/25/2018
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    We recently had both our ceremony and reception at the Westin Poinsett Hotel and it was the most beautiful experience. Chelsea and Rita were in constant contact from the moment we signed our contracts to make sure our day was perfect. The ballrooms and mezzanine areas made for an exquisite space for the ceremony and reception, and everything from the food to facilitating with external vendors was handled with ease. We had a high number of out-of-town guests, and everyone at the hotel went above and beyond to make sure they all had whatever they needed for their stay in Greenville. There is a reason the Poinsett is so highly thought of by Greenville locals--there is no place better for a classically romantic event! Thank you!!
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    Wendi Sent on 11/09/2014
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    The Westin Poinsett was first class! Kelley, our event planner, did an outstanding job from first visit, to event execution. There was no detail overlooked, and Kelley and the entire staff at the Westin went above our expectations. Kelley organized our Daughters wedding flawlessly and allowed our Family and Friends to experience a wedding that will not be forgotten. Our guests were so impressed with the Wedding and the service of excellence that Kelley and the Westin provided that we were sad to see the evening end.
    Thank you Kelley and the Westin Poinsett for ALL you did to make our Daughter & Son-in-Laws wedding the fairytale they wanted! Awesome job!!! Kind Regards, Scott & Wendi McCall
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    Tj Sent on 11/16/2017
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    We are so incredibly lucky and happy that we chose to have our wedding reception at the Westin Poinsett. I honestly cannot believe how much value we got and overall came in under budget - this is hands down the best deal in Greenville. The beautiful space is also in a great location in downtown Greenville especially for our mostly out-of-town guests to explore. Chelsea, who was incredibly responsive and professional, was absolutely amazing in helping us with every single detail. She definitely went beyond any expectations in coordinating the space as well as helping coordinate with all of our vendors. I cannot stress enough the value Chelsea brings to hosting the reception at the Westin Poinsett. Overall: 5/5 would recommend to anyone and everyone.
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    Katherine Sent on 11/16/2017
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    Having our reception at the Westin Poinsett this September was easily one of the best decisions I made for our big day. We had our reception in the Poinsett Ballroom, and had a cocktail hour on the mezzanine. My husband and I were blown away by how beautiful the space was, and and the guests were just as wowed. Chelsea is so easy to work with, and did such an amazing job of ensuring that everything went without a hitch. The food was delicious, and the staff was attentive to all our guests’ needs. From the hotel’s historic charm to the peace of mind in knowing that our wishes would be fulfilled, the Westin Poinsett was the perfect venue for our reception.
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    Laura Sent on 08/02/2017
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    The Westin Poinsett is an incredible venue. During the planning process we worked closely with Chelsea McCray, who is fantastic!! Chelsea is professional, friendly, and helped every step of the way. Both our ceremony and reception was in the Gold Ballroom. The room flip was quick and done while all our guests were enjoying cocktail hour on the Mezzanine. It was perfect! All of our guests raved about the hotel accommodations (ballroom and guest rooms), staff, and food. Our day ran smoothly from start to finish and we couldn't have asked for more!
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